• Liaise with Project Team Members about project matters such as commits and invoicing.
• Partner with Corporate Service (CS) operation and procurement team in supporting the sustaining construction projects to ensure adherence to standardized business policies. 
• Assist in pre-construction & post-construction finance activities such as cost reporting, claim review & validation, budget validation and data retrieval from finance tool (SAP, CPM), package preparation based on inputs received from various parties including but not limited to ops partners, cost consultants, cost estimators, procurement, accounting etc.
• Assist to prepare project cost report, analyzing variances and trend
• Assist in monthly claim validation and reporting & ensure timeliness and accuracy in PO issuance.
• This position required active participation and assistance to CS capital finance engaged in driving competitive spending through cost reduction initiatives and strategy optimization.
• Assist in project management including but not limited to change management activities based on budget available and inputs on validity from cost estimator/cost consultants, inputs on monthly reporting, cash flow implications based on updated developments and related adhoc analysis.
• Effective communication to customers on financial implications and opportunities based on strategic initiatives.
• Assist in/identify process improvements, standardization, data analysis and reporting.
• Attend to adhoc as required

We are looking for a highly motivated Associate, AP Service Delivery (Direct) to join our growing team in Finance based in our shared service centre in our Malaysia Office.

Responsibilities: 

• Perform day to day invoices processing, 3-way matching for all incoming invoices and related documentation
• Review and verify the accuracy and completeness of all incoming invoices and related documentation received
• Ensure that all data is accurately input during processing
• Verify vendor accounts by reconciling monthly statements and related transactions
• Maintain accurate and organized records of all processed invoices and all related documentation
• Address discrepancies, errors, or issues with processing, and communicate with stakeholders  to resolve problems promptly
• Maintain positive relationships with all stakeholders and respond in a professional and timely manner
• Collaborate with various departments to obtain necessary approvals for non-standard invoices and all related documentation processing
• Adhere to company policies, accounting standards, and legal requirements in all accounts payable processes
• Stay informed about changes in regulations and contribute to compliance efforts
• Ad-hoc finance requests, projects or administrative support to the finance team

• Supports the implementation of both traditional media and social media strategies.
• Support teams on the development and execution of PR and marketing campaigns.
• Assist team members to prepare for media/marketing events and be on-site during the events for facilitations.
• Develop communications and press materials such as media invites, press releases, corporate backgrounders/factsheets, case studies, and other collaterals that are relevant for various channels (print, digital, broadcast).
• Engage and manage industry KOLs for brand exposure.
• Monitor the media, including newspapers, magazines, journals, broadcasts, newswires, social media sites and blogs.
• Create and curate engaging social media and blog content under the guidance of team members.
• Source and liaise with 3rd party partners for potential collaboration with brands.

• Bachelor's degree in public relations/journalism/mass communications/advertising/media studies.
• A self-starter and independent innovator, able to maximize use of resources on hand and think out of the box.
• To be efficient at work with high level of attention to detail, able to organise and time manage, meet deadlines, and ad hoc request.
• Experience in graphic design, video editing, social media, copywriting and event management
• CGPA 3.0 and above.
• Active in co-curriculum, passionate in writing and reading.
• Fluent in multi languages such as English and Malay. Language skill in Chinese and Cantonese will be an advantage.
• Fresh graduates or experienced candidates are welcomed.

1. Project Planning and Execution:

• Assist the Project Manager in developing the overall project execution plan, schedules, and milestones.
• Define project scope, objectives, and deliverables in collaboration with stakeholders.
• Ensure engineering, procurement, construction, and commissioning activities are aligned with project objectives and timelines.

2. Engineering Coordination:

• Oversee and coordinate multi-disciplinary engineering activities to ensure deliverables are on time and meet project requirements.
• Review and approve engineering documents, designs, and drawings for compliance with project specifications, codes, and standards.
• Resolve technical issues, provide guidance, and interface with design teams and consultants.

3. Procurement and Vendor Management:

• Collaborate with procurement teams to specify material and equipment requirements.
• Review vendor/subcontractor proposals and technical documentation for compliance with project needs.
• Ensure timely delivery of equipment and materials as per project timelines.

4. Construction Oversight:

• Monitor and coordinate construction activities to ensure they adhere to SHE plan, project plans, drawings, and specifications.
• Address site technical queries, resolve issues, and provide necessary approvals to maintain progress.
• Conduct site visits and inspections to ensure work quality, compliance, and safety.

5. Budget and Cost Control:

• Assist in preparing and monitoring the project budget and controlling costs.
• Identify potential cost overruns, changes, or additional works, and ensure timely approval through change management processes.
• Provide regular updates and reports on cost performance to stakeholders.

6. Stakeholder Communication:

• Act as the primary liaison between the client, TNB, project teams, vendors, and subcontractors.
• Attend project meetings, present updates, and resolve conflicts among stakeholders.
• Ensure timely communication and reporting to all relevant parties on project status and key issues.

7. Risk Management:

• Identify and assess project risks during all phases and develop mitigation plans.
• Monitor risks throughout the project and ensure prompt action to minimize impacts.

8. Quality Assurance and Safety:

• Ensure all engineering and construction activities comply with QA/QC procedures and safety standards.
• Address non-conformities and ensure corrective actions are implemented effectively.
• Promote a culture of safety and quality across the project team and contractors.

9. Commissioning and Handover:

• Prepare, review all the testing procedure and program as per specifications.
• Oversee the commissioning phase, ensuring all systems are tested and operational as per specifications.
• Prepare and review final documentation for project handover, including as-built drawings, O&M manuals, and certificates.
• Support client training and operational readiness as required.

• Bachelor degree in electrical engineering or equivalent (Preferably electrical engineering or working related to electrical)
• Minimum 3 years of working experience in project management or construction field
• Able to be relocated to outstation during project execution
• Strong capability in planning and coordination with good resource management skills
• Team player and guidance to junior engineer
• Proactive communication and interpersonal skills
• Timely proactive reporting to superior
• Competent in AutoCAD & Microsoft office (project, excel, power point etc.)
• Proficient in English & Malay. Having mandarin proficiency will be a plus point.

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

• Compliance to customer care policies, procedures and regulations to ensure a satisfied customer base.
• Communicate with customers to identify their need/expectations and make appropriate adjustments to meet those needs.
• Handle tough or complex customer issues by analysing complaint root causes to come up with solution effective in addressing customer complaints
• Resolve complaints by adhering to complaints management policy and methodology, within the agreed turnaround time.
• Maintain proper record of all customer care operation and activities for reference purposes.
• Support survey implementation to determine the opinion of customers regarding their satisfaction on customer complaint management.
• Strong products and services knowledge and understanding of SOPs/ manuals to assist on escalated complaints.
• Work closely with cross departmental stakeholders to gather information or solution to resolve complaints.
• Communicate key learnings to relevant parties to fix the process and to avoid repeat of similar complaints
• Ability to empathize with customers and listen to customers patiently during escalation case management.
• Assist Customer Service to respond to customer enquiries during peak volume and when needed.

Experience & Skills:

• Candidate must possess at least a Diploma/Degree.
• At least 5 years of relevant experience on managing complaints in customer service / contact centre environment.
• Experience gained in Forex/Trading industry will be an added advantage.
• Able to multi-task, patience, great sense of urgency, empathize with customers, good follow through, problem solving skill, investigative mind, customer relations, resourceful and proactive mindset.
• Fluency in English, Mandarin (verbal and written) is a must.
• Must be able to work on shifts.

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins

ABOUT US:

PolicyStreet is a leading InsurTech group, specialising in innovative digital insurance solutions for businesses and consumers in Southeast Asia and Australia. With a network of over 40 providers, we offer a comprehensive range of products, including embedded insurance, customised employee benefits, car insurance renewals, financial advisory, and digital solutions – making insurance straightforward, for everyone. Through our regional group of companies, we serve more than 5 million customers with over US$ 10 billion in sum insured.

WHAT YOU’LL DO:

• Design high-fidelity user interfaces that align with the company's brand, ensuring consistency and a seamless experience across the platform.
• Create wireframes, user flows, and interactive prototypes to communicate design concepts clearly.
• Assist in conducting user research to gather insights into user needs and pain points.
• Work closely with the product manager, project manager, developers, and other stakeholders to ensure designs are functional and aligned with business goals.
• Create and maintain design assets, style guides, and UI kits to ensure design consistency across the platform.
• Continuous learning with design trends, best practices, and emerging tools to bring fresh ideas and innovation to the team.

WHAT WE EXPECT OF YOU:

• A strong portfolio showcasing thoughtful design processes and impactful solutions.
• Proficiency in Figma (a must), with experience in Adobe Illustrator, Adobe Photoshop, or similar tools.
• Solid understanding of UIUX principles and a passion for designing solutions that address real user needs.
• Enthusiastic about exploring new ideas and embracing a culture of innovation.
• Ability to explain design decisions clearly and work effectively with cross-functional teams.
• Critical and creative thinking skills to tackle design challenges, especially for complex domains like insurance.
• Eager to learn and adapt in a fast-paced, evolving industry.
• Awareness of insurance or financial technology processes (preferred but not required).
• Experience in creating designs optimized for responsiveness and mobile-first approaches.
• Understanding of accessibility standards and best practices in UI/UX design.
• Basic knowledge of HTML/CSS (a plus but not mandatory).

Join Our Team in Shaping the Future of Insurance

As a homegrown startup that seeks to innovate how we use and think of insurance, we value teammates who think big, challenge the old ways, and take extreme ownership.

In PolicyStreet, we aim to do better, to serve people better. We are committed to pushing boundaries of innovation and to develop Purposeful and Simple insurance solutions for businesses and consumers, narrowing the protection gap and improving financial inclusivity in the region.

If you are driven to make change, keen to be at the forefront of insurance innovation, and grow with a team of talented and motivated people, we’d be just as excited to get to know you too!

At PolicyStreet, we uphold the principles of equal opportunity and embrace diversity. We are committed to a workplace free from discrimination based on race, religion, colour, gender, sexual orientation, age, marital status, veteran status, or disability status.

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

SUMMARY

We are looking for an entrepreneur minded person, analytical and meticulous Capacity Manager. As a Capacity Manager, you will be working with a team of 2-5 and will be based out of our office in RedQ. You will be expected to be performing this role on a full-time basis. The role reports to the Head of Revenue.

You will fit perfectly if you enjoy managing the business like your own, deep dive into data and process to make sense of things and a bird eye view of the business. Having a strong people skill will also help you to manage your team and the stakeholders around you.

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Identifying the key revenue drivers of our business by sector and available capacity (both by point to point or flythru opportunities);
• Preplan ahead to forecast demand on our available flights;
• Proactively respond to unpredictable situations affecting our ability to carry cargo as planned;
• Perform the planning function in coordination with the CTO operator, to ensure the build-up process will transport all (or more) of the cargo booked on each flight;
• Find clever ways to route cargo through our network and partners’ network (interline arrangements) to the intended destination that includes but not limited to a network algorithm plan to clearly identify available capacity, routing and delivery time
• Work closely with airline’s network team for cost, flight induction (additional capacity, new routes and etc);
• Ensure data accuracy of flights and cargo that is transported with us.

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Bachelor’s degree in Business, Logistics, Supply Chain, Data Analytics, or a related field.
• Proven experience in capacity planning, revenue management, or logistics, with familiarity in airline operations or cargo logistics being a plus.
• Proficiency in data analysis tools (e.g., Excel, SQL) and experience in route optimization or network algorithm planning.
• Ability to address unpredictable situations and develop efficient routing solutions.
• Strong interpersonal and communication skills to manage teams and collaborate effectively with stakeholders.
• Detail-oriented, and adaptable to a fast-paced, startup-like environment.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

• To support Customer Service Engineer on monitoring and analyzing daily PV system performance through different remote monitoring platform.
• To support Customer Service Engineer on monthly performance report preparation and validation of data.
• To perform daily monitoring and identifying any solar PV system’s fault.
• To support Field Service Engineer on preparing detail analysis of PV system performance.
• To support Operations & Maintenance Team and Sales Team on documentations, internal system update and any ad hoc task.

• A valid and active student undergoing Bachelor Degree or Diploma of Electrical Engineering or equivalent Science background (preferable Electrical Engineering or Renewable Energy related).
• Eager to learn and work in the field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.
• Possess own transport
• Able to travel and work at various sites on daily basis.
• Able to work under pressure

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Mandarin language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

• Develop, coordinate and execute the operations projects with local authorities, project supervisors, consultants, main contractors, sub-contractors within the Malaysia including engineering, procurement, construction and commissioning.
• Responsible for project functions included but not limited to Project Management, Site Management, Project Control Management, Engineering Management, Procurement, Construction Management, etc. are all coordinated and properly staffed to meet the project(s) goals.
• Ensure accurate and timely reporting standards are maintained throughout the project(s).
• Coordinate and communicate projects group as needed on major projects within Malaysia.
• Coordinate with upper management on status, significant trends and changes of approved projects.
• Establish the working relationship with O&M team needed to facilitate the coordination and execution of project work, such that the operational impact is minimized.
• Ensure safety and QA/QC programs are established by all parties and maintained and conduct reviews of detailed design drawing and specifications.
• Monitor engineering progress against budget and forecasted schedule.
• Participate in and lead risk assessments and actively manage the risks of the projects and the business.
• Prepare project estimates, budget, schedules and execution plans.
• Preparing the engineering budget, project schedules and project control budgets for projects.
• Prepare and submit reports on the progress and status of the projects.
• Maintain effective and on-going communications with construction and contractor teams.
• Establish the QA/QC control and commissioning systems with documentation.
• Perform other project engineering and project management related duties.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• Bachelor degree in electrical engineering or equivalent (Preferably electrical engineering or working related to electrical)
• Working experience in construction field, TNB or Project management

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Vietnamese language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Indonesian language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Team Leader to come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations.

What you will be doing :

• Lead and supervise a team of customer service representatives.
• Provide guidance, coaching, and support to ensure the team meets performance goals.
• Ensure the team adhere to the manuals, policies, and guidelines.
• Provide ongoing coaching and training to enhance the skills of team members.
• Facilitate training sessions for new hires and organize skill development programs.
• Handle escalated customer issues and complex problem-solving.
• Assist team members in resolving challenging customer situations.
• Stay informed about industry regulations affecting customer interactions.
• Serve as a communication link between the Assistant Manager and the customer service team.
• Communicate policies, updates, and changes from upper management to the team.
• Act as a point of contact for escalated customer issues that require higher-level intervention.
• Coordinate with other departments to ensure timely resolution of complex problems.
• Gather and analyze customer feedback received by the team.
• Implement strategies to address customer concerns and improve the overall customer.
• Instill ZFX Core Values into day-to-day operation.
• Timely feedback to team members and periodic updates to the Assistant Manager
• Ad hoc task delegated by the Manager or Assistant Manager.

What you will need :

• Candidate must possess at least Diploma/Degree.
• Minimum of 3 years of experience in Customers Service/ Operations with at least 1 year of experience in supervisory role
• Experience gained in FX/ Finance industry will be an advantage.
• Proficient in Microsoft Office (Words, Excel, PowerPoint).
• Able to multi-task, determine priorities, and meet deadlines in a fast-paced business environment.
• Fluency in English and Mandarin language (verbal and written) is a must.
• Must be able to work on shifts.

Rewards in return for your commitment :

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Work Anniversary Rewards
• *Employment Pass and Visa Sponsorship (for Native language speakers)
• *Relocation Benefits (for Native language speakers)

*NOTE : Successful candidates hired, will need to complete Mandatory Training & Probationary Period before Relocation exercise can take place. This process may take anything from 1 month to 6 months.

Interview process :

• Pre-Call session with the TA team – 30 minutes
• 1st Interview session with Hiring Manager – 1 hour
• Final Interview session with Head of CS - 45mins

As Residences Manager, you will manage the effectiveness of the day-to-day Residences operation for Residences guest satisfaction and occupancy. The priority of your role will be working closely with current Residences Butler, Residences Room Attendant team and all other Department Leaders & team members, to ensure the Residences units are in tip top condition and at the same time to ensure the highest level of service delivery to meet guest satisfaction and exceed their expectations at the Residences.

Secondly, Residences Manager is responsible fully on managing positive relationship with all the Residences owners, to maximize the Residences revenues for each Residences owners.

As Residences Manager, you responsible includes the implementation of all Residences brand standards and best practices, providing training and development opportunities for all Residences team members, and effective management of the department's expenditures and budgets.

• Direct supervision of site works with the ability to read and interpret construction drawings.
• On-site management of sub-contractors.
• Communicate plans and ensure the timeline is met.
• Conduct site evaluation of the project installation, and report status and issues to respective project manager/engineer.
• Daily progress monitoring and make sure daily work activities are recorded.
• Check and verify installation matches design drawings and raise non-conformances.
• Conduct pre-commissioning checks.
• Ensure compliance with Safety, Health and Environment policies and procedures.
• Make certain all safety requirements are always adhered to at the worksite.
• Oversee the project from beginning to the end as per assigned by the superior.

• Candidate must possess at least a Diploma in Electrical/Civil Engineering.

• Minimum 1 PV solar farm (Large Scale) project full cycle completion from Project Initiation, Execution, Close-up or 2 years experience in PV Large Scale Solar Farm construction will be an advantage.
• Fair knowledge of MS Office (Word, Excel, PowerPoint), and documentation.
• Project site-based.
• Responsible for technical and engineering aspects, sense of Quality, and Safety requirements in the industries.
• Direct supervision of site works with the ability to read and interpret construction drawings.

Proxymity does not discriminate on the basis of race, colour, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, marital status, or based on an individual’s status in any group or class protected by applicable federal, state or local law. Proxymity encourages application from minorities, women, the disabled, protected veterans and all other qualified applicants. To support our commitment to inclusion, we have an active Diversity, Equity, Inclusion, and Belonging (DEIB) committee that works to foster a culture where everyone feels supported and valued.

About Proxymity

Proxymity is a market leading digital investor communications platform focused on providing regulatory compliant products focused initially on Proxy Voting and Shareholder Disclosure services. Founded in London and spun out of Citi, from the very beginning our mission focused on benefitting the whole capital markets ecosystem, rather than just one part or one player within it. This ethos is endorsed by investment from global consortium of some the industry’s most influential financial institutions.

About Us - Proxymity

Proxymity’s service offering is now a Global one, matching the needs of our custodian and broker community respectively. This is reflected by a fast-growing client base who have long desired an improved service by a trusted vendor. As a result, we are a fast-growth company and have already gone from 10 - 200+ employees in the last four years with a global footprint in London, New York, Tel-Aviv, Melbourne.

What we’re looking for:

We are looking for individuals who bring enthusiasm, a learning mindset, and a proactive approach to our operational site in Kuala Lumpur. You will perform a key role in delivering exceptional client support and ensuring seamless performance of the Proxymity platform.

As a key contributor to the launch phase of Proxymity, you will have the opportunity to support a variety of pivotal activities and expand the remit of your role as the needs of the business develop.

Responsibilities include:

• Overseeing vote execution to market from the Proxymity platform
• Sourcing and creating new meetings on the platform
• Identifying operational and implementation process improvement opportunities
• Creating and maintaining all operational procedures according to company policy
• Identifying and submitting potential Proxymity platform improvements, including those raised by clients
• Collaborating with the team and acting as the first point of contact for operational issues, ensuring prompt escalation to local management in the event of material impact to clients
• Demonstrating the Proxymity platform to new and existing users as and when required

• Strong attention to detail
• Excellent written and verbal communication skills, with the ability to positively represent the company to clients and other market participants
• Comfortable working independently while proactively seeking guidance and support when needed
• Team orientated - proven ability to build positive relationships, and proactively overcome the challenges of working with remote team members
• Strong organisational skills, with support available to help effectively prioritise your workload
• Experience in working in a fast-paced service delivery environment
• Ability to multitask and adapt quickly to changing priorities

• Headspace subscription 
• Birthday off in addition to annual leave 
• Access to Absorb Learning 
• Improved family-friendly policies 
• Hybrid working scheme
• Choose your tech 
• 2 duvet days a year 
• 1 volunteer day a year 
• 4-week sabbatical after 4 years at Proxymity 
• Workation- Our Workation policy means you can work anywhere in the world for up to 45 days per calendar year. 
• Companywide parties twice a year 
• Team socials 
• A company wins programme 
• Companywide panels on variety of subjects like diversity and inclusion, wellbeing etc. 
• A dog friendly office
• Complementary snacks and drinks in the office

To assist us with evolving our DEI efforts and ensuring our process is as inclusive as possible, we will be sending out a brief diversity and inclusion survey for you to complete if you choose to apply for this position. This will be completely anonymous and is in no way tied to your application. If you could please take a few minutes out of your day to complete this that would be much appreciated.

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia, expanding into a leading SME neobank. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India, Softbank Vision Fund and SMBC bank amongst many others. Funding Societies | Modalku provides business financing to small and medium-sized enterprises (SMEs), which is funded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.
• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.

What will you do:

• Fully support the company's PR strategy and execute it in different phases.
• Assist in managing public relations activities and materials. This includes assisting in writing press releases, press releases distribution, fact sheet, media profiling, and delivery of hampers during festive seasons. 
• Regular compilation of monthly reporting on the result of all stated above activities.
• Analyze campaign performance, identify key learnings and iterate quickly.
• Regularly monitor/track competitors’ movement from public relations perspective to understand and keep updated with industry trends, their marketing/business activities as references and insights for the marketing communications team.
• Manage to respond to media inquiries within their preferred timeline.
• Track spending accordingly for Malaysia’s communications division. 
• Assist marketing communications team as and when required.

What we are looking for:

• Currently pursuing a degree in Public Relations, Mass Communication, Communication, or a related field.
• Proactive, independent, and self-motivated with a keen interest in public relations and communications.
• A team player with strong interpersonal skills and the ability to collaborate effectively.
• Good planning, organizational, and time management skills with attention to detail and the ability to meet deadlines.
• Creative and eager to contribute ideas for public relations campaigns that engage and inform target audiences.
• Strong written and verbal communication skills in English and Bahasa Malaysia. Proficiency in Mandarin is an added advantage.
• Willingness to learn and adapt to different communication styles for engaging with various stakeholders.
• Basic proficiency in graphic design, content creation, and editing tools for press releases, media kits, and social media content.
• Enthusiastic about monitoring media coverage, assisting in media relations, and preparing reports to support PR strategies.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

About Us
Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Job Overview
We are seeking a creative TikTok Video Content Creator to join our marketing team! In this role, you will be responsible for producing engaging video content that resonates with our audience and promotes Bjak’s brand and services. You will play a key role in growing our presence on TikTok by creating viral and highly shareable videos that connect with our target demographic.

Key Responsibilities:

• Conceptualize, film, and edit TikTok video content that is creative, engaging, and aligned with Bjak’s brand.
• Stay up-to-date with TikTok trends, tools, and platform updates to ensure content remains relevant and competitive.
• Collaborate with the marketing team to plan content that supports key campaigns and initiatives.
• Create visually appealing and attention-grabbing videos that drive user engagement and brand awareness.
• Actively engage with the TikTok community by responding to comments and monitoring performance metrics to improve content strategy.
• Assist with brainstorming new ideas for creative content and campaigns.

• Proven experience creating video content on TikTok with a portfolio or TikTok account that demonstrates creativity, video production, and engagement.
• Strong understanding of TikTok's platform, audience, and algorithm.
• Experience with video editing tools (e.g., Adobe Premiere, Final Cut Pro, CapCut, etc.).
• Ability to work creatively and independently, while collaborating with the marketing team.
• Strong attention to detail and an eye for trends and viral content.
• Applicants must submit a TikTok video assessment as part of the application process. The video will be evaluated on creativity, engagement, and production quality.
• Strong communication skills and ability to collaborate in a team environment.
• Flexibility to attend in-office sessions as required for content shoots or brainstorming meetings.

At Bjak, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Flexible working hours
• Casual work attire
• Comprehensive medical benefits
• Strong learning and development plans for your career growth
• International work environment and flat organization

WHAT YOU WILL OWN:

● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training

Job Description

• In plant, responsible mainly for all shipment mode for Outbound shipments (US and JP).
• Main contact with planner, end customer logistics team, shipping, external warehouse (SGL), LOM, engineering, quality team, TMC Vietnam, procurement and LSP for transportation alignment.

Operational services provided by this position to Penang Plant location are detailed as follows with each departments:

Planner
a. Alignment on forecast volume, trend and planning.
b. Coordinate on daily shipment including mode of transport request, criticality 
    and etc. and make the best decision on suitable mode of transportation.
c. End to end track and trace for all shipments.
d. Special booking and hypercare attention on expedite/I-STAR/ad-hoc 
    shipment  including being able to support over the weekend or beyond the
    working hours.
e. Attend any plant workshop or meeting by LOG
f. Coordinate on holiday planning and support needed for shipment.
g. Data collection and sharing include monthly and shipment dashboard.
h. Close follow up on shipment transfer to external warehouse to ensure meet
    shipment cut off time.

End customer's logistics team (payers)
a. Support the requirement of end customer on logistics request, ad-hoc shipments, 
    reporting, rate and billing clarifications daily.
b. Quarterly meeting to discuss on LSPs performance, strategization, allocation and other
    arising issue together with PgP1, PUI and network team

Shipping
a. Alignment with Shipping on LSP allocation, expedite shipment arrangement and provide
    clear instruction on critical materials shipments arrangement (delay, pull in and etc.)
b. Coordination on mode of shipment, timeliness of documentation, truck delay or issues
    which not able to perform any of the loading on time.

External warehouse
a. Alignment on mode of shipment, capacity, timing on loading, forecast planning,
    inventory available or to be made available to plan for the loading, invoice cut off to
    meet the cut off time.
b. Coordination on change of mode of shipment where needed to support business
    needs.

LOM/Engineering/Quality team
a. Alignment on shipment arrangement and track and trace for trial shipment on
    packaging change, sample and quality shipment.

TMC (Vietnam)
a. Contact window for Overland shipment with TMC (Vietnam)

Procurement
a. Provide tender support on the volume and sharing/feedback on the LSP performance
    to PUI/LSP manager
b. Ensure rate card is always valid and trigger for action whenever near expiry and
    provide clarification/suggestion on the new rate with improvement needed from LSP.
c. Alignment on new lane introduction or back up plan based on needs and frequency.

LSP
a. Allocation of volume among LSPs, and solve bottleneck in capacity issue
b. Optimize freight based on the allocation and quota rate capped.
c. Continuous Improvement Process projects to achieve both process efficiency and cost savings
d. LSP performance management, including change route, exception handling, KPI
    tracking and track and trace.
e. Ability to do strategization towards each LSP according to their performance, dynamic
    capacity and rate
f. Manage LSPs operational deviations including root cause analysis and PDCA for
   improvement.
g. Conduct MBR meeting with LSPs.
h. Coordinate on claim management between internal, LSP including liaising with
    surveyor or adjustor and informing plant regarding to final result and also the
    chargeback (if any).
i.  Adhoc quote request.
j.  Continuous Improvement Process projects to achieve both process efficiency and cost savings
k. Conduct regular LSP audit

Position Summary:

The People Development and Engagement Specialist plays a key role in building community and inspiring strong connections for every employee. This position is primarily responsible for assisting in the development, implementation, and maintenance of talent development programs, initiatives, and communications that promote engagement, professional development and recognition, while ensuring alignment with the vision and mission of WORQ. 

Job Responsibilities:

• Create and implement programs related to talent development, such as performance management, leadership and employee development, employee engagement and organizational culture work.
• Serve as a key player in the administration and maintenance of the learning management system, including coordination and scheduling of HR focused employee training.
• Facilitate new employee orientation/onboarding, with a particular focus on a positive, informative, and welcoming experience that introduces employees to the organization and its culture.
• Seek to continuously advance the new employee onboarding experience by compiling feedback, partnering with key internal stakeholders, and developing new solutions.
• Spearhead the development of a strong company culture across functions, with an eye toward developing a consistent company brand, both internally and externally.
• Work with the team and key stakeholders to plan and facilitate employee events, which may include onsite activities, volunteer events, and virtual experiences.
• Plan, craft, and manage the creation and distribution of communications, collecting and incorporating feedback, capturing and analyzing survey data, and developing and implementing engagement action plans.
• Maintain current knowledge of industry trends and best Talent Development practices; make recommendations to improve current programs and processes
• Communicate effectively with team members, customers, and stakeholders, both verbally and in writing.
• Perform other or ad hoc duties and responsibilities as assigned by the superior (s).
   

You are strong and experienced hotel ambassador who excel at maximizing the experience and satisfaction of the hotel guests. You will be responsible for taking care of our guests and our team members by coordinating all operations of the hotel. You will ensure that all team members are up to date with the current knowledge of all the hotel products and services including room types, rates, facilities, food and beverage outlets, spa and health club. You will monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.

Safety & Security Manager you are responsible for the conformity with all corporate, federal and local regulations related to Occupational Health and Safety and Environmental(OHSE) regulations, where as your role involves the implementation of HACCP & OHSE programs.

-Identify and understand market expectations in relation to Lesaffre core products:

• Knowledge and understanding of various bread applications, including recipes and production processes.
• Features sought by users/customers (Impact of ingredients towards various stages of baking process – mixing, proofing, baking …)
• Impact of various storage conditions/environments/packaging materials on ingredient conditions and performance  
• Food/ingredient regulations in APAC region
• Benchmarking with competition
• Pricing factors.

- Formulation (Creation/Improvement) of an effective range of ingredients to meet the expectations of customers/distributors, in line with Group Formulation Guidelines:

• By selecting appropriate raw materials in relation to the defined specifications
• Offering customizable solutions to meet requirements/restrictions of customers.
• To assemble solutions which are

1. Suitable for technical and economical optimization, compatible with the constraints of production such as market expectations, raw material availability etc.
2. Feasible and appropriate for commercial production in industrial setting.

• Adjusting products by reformulation based on customer feedback, providing technical support and addressing inquiries related to product. 
• To carry out internal validation of ingredients and products stability via proper experimental design
• Managing the activity of test baker
• Organize and coordinate sampling activity, including compounding of samples and managing sample inventory.

-Support for commercial team and technical team during pre and post formulation:

• Pre-formulation: Requesting and understanding objectives and expectations (Price, functionality, regulations…)
• Post-formulation: Customer testing, commercial and user training, product pitching/positioning

Job Description

• Coordinates with Central IT department for all Plant IT Infrastructure setup, IT Infrastructure maintenance & IT Infrastructure improvement
• Manage the asset planning, procurement & controlling for all IT Infrastructure equipment
• Planning & controlling of budget for IT Infrastructure
• Coordinates all projects related to Central IT Dept services to our plant
• Responsible for the IT Security planning and implementation in the plant to ensure compliances with the Bosch Central Directives
• Enable highly available IT systems with the best performance while maintaining the highest security standards in plant
• Supports and ensuring conformity for all IT Manufacturing audits in the plant
• Participate & contribute to the success of the Bosch Mobility Electronic Semiconductor Division’s IT Manufacturing organization
• Responsible as the IT Manufacturing Coordinator (ITM) for plant
• Managing the access administration, planning & execution of the plant Firewall to safe guard the IT systems in plant
• Monitor the servers’ health and availability
• Support in the trouble shooting of the IT system availability related issues to ensure 24/7 operation of the plant
• Supports the IT Infrastructure request and readiness for new setups of manufacturing equipment and machines