信用控制助理

僱用類型：4個月合約

薪水： RM 2,400 – RM 2,600

工作總結

監控並跟進所有必要的行動，以確保準確、及時地報告

所有分公司的應收帳款 KPI。這應包括為滿足

實現既定 KPI 的個人和團體目標。

職位描述

• 組織、協調、監控及控制公司應收帳款總額

管理和信用控制活動。

• 監督信用控制團隊在滿足AR 目標KPI 的表現。

• 監督和監督提醒的準確準備、處理、檢查和發送

逾期帳戶信件，包括準備明細表和摘要報告。

• 監督和監督全國分行支援服務和信貸控制活動。

• 監督服務台和客戶關係支援職能。

• 處理內部/外部客戶的詢問和投訴。

• 及時向AR 團隊提交付款分配。

• 監督、監督和協調信用控制流程變更和文件控制

符合 ISO QMS 要求。

• 必要時執行信用控制中的其他相關職能。

職位要求

• 候選人應擁有金融/會計/銀行業文憑/高級文憑或同等學歷。

• 最好有至少1年相關工作經驗。

• 良好的英語、馬來語和中文口語和書面溝通能力。

Key Responsibilities

QUALITY PROCESS AND PRODUCTION:

1. Perform Check QC Card at Terminal QC Check point.
2. Maintains quality standards by approving in-process production, and finished products recording quality results.
3. Monitor in-processed products in production area.
4. Maintaining QC Equipment - Personalization Validation Tools (Barnes)

REPORT AND DOCUMENTATION:

1. Fulfill in Process Quality Check (IPQC) at Lot Traveler and keep update and maintaining company documentation.
2. Report all issue/problem occur to QA Executive to ensure immediate action will take. 

BRIEF/TRAINING/COUNSELING:

1. To ensure that employees working in production are aware of quality requirements.
2. To make production employees responsible for managing their own quality standards.
3. Promote a culture of quality.
4. Training and guiding staff to improved processes.

Requirements

• Experience as a Quality Control Operator is a plus.
• Experience in a manufacturing environment is a plus.
• Ability to read, write and follow instructions from manuals and supervisor.
• ICT literacy to deal with various technologies and programmes and intermediate computer knowledge and usage in MS Office (Word, Excel, PowerPoint)/ Barnes Tools.
• Attention to detail to ensure high levels of quality.
• Ability to communicate clearly and persuasively with your team, managers and clients.
• Ability to work under pressure and motivate others to meet tight deadlines.
• Ability to work in a logical, systematic manner.
• A fast learner and must have self-initiative to learn.
• Able to work extended hours and weekends.
• Able to follow strict SOPs and instruction from supervisor/management team.

Perks & Benefits

• Casual dress code
• Medical insurance

主要職責

品質流程與生產：

1. 在終端 QC 檢查點執行檢查 QC 卡。
2. 透過批准在製品生產和記錄品質結果的成品來維持品質標準。
3. 監控生產區域的在製品。
4. 維護 QC 設備 - 個性化驗證工具 (Barnes)

報告和文件：

1. 在 Lot Traveler 履行流程品質檢查 (IPQC) 並持續更新和維護公司文件。
2. 向 QA 主管報告發生的所有問題，以確保立即採取行動。

簡介/訓練/諮詢：

1. 確保生產員工了解品質要求。
2. 讓生產員工負責管理自己的品質標準。
3. 弘揚品質文化。
4. 培訓和指導員工改善流程。

要求

• 有品質控制操作員經驗者優先。
• 有製造環境經驗者優先。
• 能夠閱讀、書寫並遵循手冊和主管的指示。
• 處理各種技術和程序的 ICT 素養以及 MS Office（Word、Excel、PowerPoint）/Barnes Tools 中的中級電腦知識和使用。
• 注重細節，確保高水準的品質。
• 能夠與您的團隊、經理和客戶進行清晰且有說服力的溝通。
• 能夠在壓力下工作並激勵他人在緊迫的期限內完成工作。
• 能夠以邏輯、系統化的方式運作。
• 一個快速學習者必須有主動學習的能力。
• 能夠延長工作時間和週末。
• 能夠遵循嚴格的標準作業程序和主管/管理團隊的指示。

津貼和福利

• 休閒著裝要求
• 醫療保險

Credit Control Assistant

Employment Type : 4 months contract

Salary : RM 2,400 – RM 2,600

Job Summary

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of

Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the

individual and group TARGETS for achieving of set KPIs.

Job Descriptions

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables

management and credit control activities.

• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.

• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder

Letters for overdue accounts including preparation of Schedules and Summary reports.

• Overseeing and supervising branch support services and credit control activities nationwide.

• Overseeing and Supervising Help Desk and customer relationship support functions.

• Handling internal/external Customer enquiries and complaints.

• Timely submission of payment allocation to AR team.

• Overseeing, supervising and coordinating credit control process changes and document control

for ISO QMS compliance.

• Perform other relevant functions in credit control as and when necessary.

Job Requirement

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking.

• Preferably at least 1 year of related working experience.

• Good communication skills in English, Malay and Chinese language for both spoken and written.

Job Responsibilities

* Monitor the shipping activity with regard to the preparation of Shipping Documentation, Shipping Instructions, Scheduling, L/C documentation,

and other shipping-related matters to ensure timely delivery/arrival of goods and customs clearance.

* Experience for all import and sales tax exemptions which include managing forwarding agents, shipping line, haulage, trucking, insurance and customs clearance.

* Liaise and coordinate with overseas suppliers

* Ensure compliance with the customer’s shipping instructions and ensuring all import shipping documents are in order.

* Liaise with the shipping agent to ensure all shipping documents compile and receive on time.

* Coordinates and liaises the load-out schedule with the warehouse to ensure the timely and accurate load-out and receiving of all products.

* Follow up and liaise with internal dept/section to clarify and reconcile any data discrepancies, etc

* Responsible for processing products claims in accordance with supplier claimant terms and conditions

* Monitor costing and Inventory status, cost report and documentation preparation.

* To perform assigned Admin jobs as and when required.

Job Requirements

* Able to handle full set of export/import documentation.

* Excellent problem-solving, task prioritization, follow-up and quick learning skills

* Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Logistic/Shipping/Business Studies/Administration or equivalent.

* At least 2-3 years of working experience in related field is required for this position.

* Strong usage in Microsoft Office (Excel, Word, PowerPoint & Outlook).

* Required language(s): English, Bahasa Malaysia, Mandarin

* Preferably Junior Executive specialized in Logistics/Supply Chain or equivalent.

* Required Skill(s): Import and Export Logistics, Shipment planning Documentation & Billing, Dealing with Forwarder, Shipping, Customs & Port.

Perks & Benefits

• Yearly bonus and increment
• Career Advancement Opportunity
• Products Training
• Casual dress code
• Regular team activities
• Company trips
• Paid training and development

Quality Assurance analysts audit interactions to measure adherence to prescribed company policies and processes. The analyst is a flag bearer for the foodpanda brand and evaluations interactions with an objective of improving overall customer experience through providing feedback on SOP, Process and
agent behaviour.

1. Auditing a team of front line agents across channels like Chat, Call & Email for transaction quality and SOP adherence for Partner service
2. To maintain desired levels of productivity & accuracy on audits performed by self
3. To coach front line agents on overall SOP, Process and new changes
4. Perform deep dive analysis to identify the root cause of vendor pain & flag potential issues.

Partner with internal stakeholders to drive VSAT improvement projects
DUTIES AND RESPONSIBILITIES:

● Performs call monitoring and provides trend data to the site management team.
● Uses quality monitoring data management system to compile and track performance at team
and individual level.
● Performs monitors of vendor care chat, Call, and email responses.
● Participates in call listening/ interaction deep dive programs to identify customer needs and
expectations.
● Provides feedback to call centre team leaders and managers.
● Analyse VSAT ratings for the country/ BPO to identify vendor pain points.
● Flag non performing agents & support performance with coaching & feedback interventions via
team leader
● Participate in weekly calibrations/ performance review calls with BPO partner to measure/track
or implement improvement initiatives
● Participate in calibration calls to improve overall understanding & usage of QA Scorecard

REQUIREMENTS:
● Ability to speak, read & write Tagalog & English Is mandatory
● Good customer service skills and dedication to providing exceptional customer care

Job Brief:

This role will work closely with senior leadership, providing technical direction and oversight on audit engagements and complex accounting matters. In addition to being a technical expert, you will play a critical role in leading, mentoring, and developing the Quality Assurance and Technical team, while ensuring that we continue to uphold our reputation for excellence.

Job Responsibilities:

• Provide leadership and guidance to the Quality Assurance and Technical team, ensuring alignment with the Firm’s goals and objectives.
• Foster a culture of continuous improvement and professional development within the Quality Assurance and Technical team.
• Support the development and implementation of technical policies and practices.
• Provide expert technical advice and consultation on complex audit and assurance matters.
• Oversee the implementation and adoption of new and revised accounting and auditing standards.
• Review and advise on complex audit engagements to ensure compliance with relevant regulations and standards.
• Drive continuous improvement and innovation in audit methodologies and technical processes.
• Stay up-to-date with global and local regulatory changes, and guide the firm in adapting to these developments.
• Assist in the development and delivery of technical training and guidance for the audit teams.
• Monitor and report on the operating effectiveness of the Firm’s System of Quality Management.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirements:

• Degree in Finance / Accounting / Economy or equivalent qualification
• Member of a recognised accounting body (i.e. MIA, ACCA, CPA, MICPA, ICAEW or equivalent)
• Minimum 7 years of working experience in the related field is required for this position
• Have sound knowledge of international and local accounting a well as auditing standards
• Able to work independently as well as a team player
• Excellent interpersonal and communication skills with excellent command in spoken and written English
• High degree of self-motivation, results oriented and able to work independently
• Strong analytical skills and problem-solving capabilities

Responsibilities:

1. Project Initiatives & Executions on systems management
   • Provide & coordinate Planning Process/Systems/Logics enhancement proposal to improve current and future business, across supply chain functions
   • Cooperate with Central Planning System team and others related Planning systems to setup Proof of Concept, Business Requirement documents, Conceptual Design Documents, User Acceptance Test scripts, Project trackers and Exit Criteria.
   • Leading effective communication to deploy the production plan from Planning system into execution.
   • Provide training on End-to-End Production Planning Process to all stakeholders, especially the upstream process and downstream process, to ensure the alignment.
2. Supply Chain Planning Systems (CP: Central Planning & peripheral systems)
   • Establish & enable effective improvement of End-to-End Planning process & systems with well-trained team resource.
   • Setup effective communication process loops to interact with CP system team to ensure system and process execution performance meeting the company objectives.
   • Provide both technical and soft skill training to team members.
3. Data governance
   • CP & input systems (BIPOS, CCapTool, HPU etcs) data quality & IT initiatives coordination.
   • Plant(Code) Extensions (Oversee & governance SAP/Oracle systems exceptional data maintenance request from various teams– currently under HCL support)
4. Team development
   • Career & leadership personalities development roadmap, on personal strengths & potentials
   • Conduct periodically one-on-one communication with team members
   • Cross-team product, process & system/data knowledge update session within CP & IT organization.

The Clinical Quality Specialist is a role designed for an experienced clinical psychologist or counsellor to lead clinical governance initiatives through the development, implementation, and auditing of clinical SOPs. This role ensures that key workflows, such as triage, risk assessments, user matching, and escalations, are evidence-based, standardised, and continuously improved. The Specialist also contributes to service development and ensures company-wide adherence to clinical best practices and regulatory standards.

• SOP Development & Management
• Create, update, and standardise clinical SOPs for key workflows.
• Ensure SOPs are aligned with clinical best practices and regulatory standards.
• Maintain a central repository of SOPs, ensuring version control and accessibility.
• Adapt SOPs for diverse scenarios to support organisational growth.
• Staff Training
• Develop and deliver training on SOPs to clinical and non-clinical teams.
• Maintain accessible and up-to-date training materials.
• Auditing & Compliance
• Conduct regular audits to ensure SOP adherence, including clinical site reviews.
• Analyse audit results and provide actionable recommendations to address compliance gaps.
• Track SOP compliance metrics and prepare detailed reports for leadership.
• Monitor trends in adherence and use findings to inform updates to SOPs and workflows.
• Service Development
• Collaborate with cross-functional teams to enhance existing services and create new ones.
• Support the development of programme-specific SOPs by aligning them with core clinical processes.
• Ensure service developments align with workflows and best practices.

• Master’s degree in Clinical Psychology, Counselling, or a related field.
• Minimum of 5 years’ experience in clinical governance, SOP management, or auditing.
• Deep understanding of clinical workflows (e.g., triage, risk assessments).
• Proficiency in tools like Notion and Jira for documentation and project management.
• Strong communication and collaboration skills for training and cross-functional work.

• To assist in department internal documentation.
• To assist in hand over documents.
• To assists superior when dealing with government departments.
• To oversee the preparation of documents for submissions.
• Any other related task assign by superior.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• A valid and active student undergoing Bachelor Degree or Diploma of Occupational Safety and Health or equivalent background.
• Eager to learn and work in the field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

To support and contribute to the delivery and growth of Control Risks’ Security Design Practice across Asia Pacific (APAC), The role will involve working on various security design-led projects across the region by providing support to Control Risks’ design team with the design deliverables.

Responsibilities:

• Contribute to identifying new opportunities, developing proposals and presenting to prospective clients and stakeholders
• Develop project plans, travel to client sites, offices where appropriate.
• Attend weekly meetings with the project stakeholders, be very attentive to details and minutes all actions that are related to our discipline
• Deliver security design consultancy assignments ranging from simple to complex tasks
• Drafting design stage documents such as technical specification documents, power loads calculation, tender evaluation reports, etc.
• Keep abreast with advances in security technology
• Complete assigned tasks within the given time frames
• Attend onsite inspections and testing & commissioning

• Minimum of five (5) years’ experience as a security design professional, or in a related field
• Capable of working with CAD 2D to a level that can deliver design layouts that match our internal standards
• A sound understanding of the design engineering elements
• Proven track record of successful security design consultancy projects, preferably within Asia or similar environment.
• A good understanding of all project design stages referred to as RIBA design stages, such as Conceptual Design, Developed Design, Technical Design, etc.
• Good knowledge and experience in design and implementation of integrated electronic security systems and physical security measures such as:

1. Video surveillance systems.
2. Access control systems.
3. Intruder detection systems.
4. Intercommunications systems.
5. Security fences, gates, barriers, locking systems, secure rooms.

• Working knowledge in the design of local security equipment rooms, main security equipment rooms and control room
• A good understanding on how to build a dedicated secure security network with considerations on network bandwidth and cybersecurity requirements
• Good knowledge and understanding of the well-known security management systems (i.e., Genetec, Gallagher and the likes)
• Experience working in multi-disciplinary teams
• Demonstrable experience in applying risk management methodology such as (ISO 22301, ISO31000, SOC 2, ISO 27001, etc.)

Qualifications and specialist skills

Essential

• An Engineering degree in electronics and electrical engineering / communications is preferred
• Strong communication skills – written and oral (informal and presentation to board level)
• Good skills in working with project management tools (i.e. Microsoft project or Primavera)
• Strong commercial expertise, analytical (financial management, legal and contractual skills), leadership
• Good client (internal and external) management and consulting skills
• Effective decision making and judgement
• Excellent planning and organizational skills
• Assertiveness and drive with strong influencing skills
• Strong interpersonal skills-building trust and rapport
• Excellent communication skills – written and oral (informal and presentation)
• IT literacy – MS office packages, advanced Excel

Role purpose

This is a leadership role focused on executing our sales and marketing strategies in the newly established Malaysia geomarket.

The primary goal of this role is to focus, coordinate, and align all client engagement activities in the geomarket with our strategic objectives, ultimately fostering new business development, account growth and achieving commercial goals.

This role will also include support and mentorship for the consultants based in the Malaysia geomarket to ensure alignment, employee engagement and coordinated operations, and will require a certain level of governance and compliance oversight.

Ultimately, this role is responsible for realising the full potential of the geomarket.

Tasks and responsibilities

Strategy

• Contribute to the evolving vision of Control Risks business in Malaysia, providing insights and expertise to help shape, grow and future-proof the business.
• Develop and implement the business development strategy across Malaysia, working with the Geomarket Head for South-East Asia and the wider Asia Pacific Partner group to maximise regional success and alignment across all business areas and to meet the company’s commercial goals.
• Reinforce a client-centric and client-solutions culture, leading by example.
• Promote Control Risks in Malaysia to ensure the company is consistently presented as a strong, positive brand to relevant stakeholders
• Reinforce status as a provider of choice by being seen as a thought leader on strategic risk matters in Malaysia, working collaboratively with the Service Line Heads for the Asia Pacific region and Marketing lead for Asia Pacific.
• Gather insights on clients’ operations and on new projects of interest and market activity to ensure informed and opportunistic business development.

Leadership

• Serve as the head of the Malaysia office, ensuring the effective, efficient and compliant running of the office, and serving as the escalation point and in-country support and advice for all business-enabling functions.
• Lead from the front in sales, market engagement and account management, driving a culture of business development and high performance in Malaysia.
• Ensure commercial opportunities are optimised and managed smoothly and successfully.
• Provide leadership for the Malaysia geomarket team, including those in Group, APAC regional, and embedded roles based in Malaysia. Ensure alignment, employee engagement, and coordinated operations through regular all-hands meetings and other formal and informal communications as needed.
• Create and manage our overall culture: attract diverse talent with shared values, lead inclusively, nurture using feedback and coaching, focus own time, and respond appropriately to challenges.
• Oversee local governance requirements for the Malaysia office.

Business development and client management

• Support the origination of sales and fee-earning opportunities from within the geomarket through both direct (personal) sales and enabling other client-facing colleagues to originate sales within the geomarket.
• In collaboration with Partners and business leaders, drive innovative profitable client solutions and business development initiatives, including proactively initiating new client relationships.
• Independently and in collaboration with the Geomarket Head of South-East Asia, identify high-impact potential clients and be involved in nurturing them as appropriate.
• Work with the South-East Asia management team to both identify and directly manage individual clients and a portfolio of clients within Malaysia, focused on attraction, retention and growth.
• In conjunction with Marketing, manage the implementation of the marketing and sales strategy including the networking of clients within the Group.
• In conjunction with Geomarket Head of South-East Asia, set business development targets that will meet top-line budgeted sales and allow for measurement of team and individual performance
• Act as a brand ambassador for Control Risks in Malaysia by being present within business leader groups, attending regular networking events, external conferences and be an active participant within the business and media communities.

Business Management

• Monitor and evaluate top-line sales performance in the Malaysia geomarket to ensure that the financial return to Control Risks is as planned.
• Work closely as need be with the South-East Asia Financial Controller on cash collection and other commercial issues.
• Working with the Service Line Heads, ensure widespread compliance in the Malaysia geomarket with company processes and systems, most particularly CRM and D365, and be a champion for their use and their benefit.

Risk Management

• Monitor risks to the Malaysia business and report as appropriate (including maintaining the geo-market Risk Register) to the CEO Asia Pacific, HR Director Asia Pacific and Group Risk and Insurance Manager.
• Ensure that all Control Risks activities are compliant with federal and state laws and regulations in Malaysia.

• Excellent knowledge of, and demonstrable experience in Malaysia, and a proven recent commercial track record in the geomarket.
• Extensive knowledge of the risk industry, clients and competitors.
• Experience of having developed key, high-value client relationships and accounts.
• Experience in setting up and building workplace environments which aligns to company culture and values.
• Proven ability of devising and implementing successful strategies to drive business growth and profitability.
• Experience of having worked effectively across service lines and regions to deliver set objectives.
• Proven strong commercial acumen with understanding of delivering higher value / margin services and developing value propositions.
• Proven experience of inspiring leadership and people management.
• Ability to work in a complex, challenging and matrix business environment.
• Business fluency in both English and Bahasa (preferred).

Control Risks is committed to a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age or veteran status.

If you require any reasonable adjustments to be made in order to participate fully in the interview process, please let us know and we will be happy to accommodate your needs.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

Job Summary: He / She must play a crucial role in ensuring the effectiveness and efficiency of operational processes by developing, maintaining, and updating process documentation such as Standard Operating Procedures (SOPs) and work instructions. This role will also be responsible for monitoring the quality performance of processes and ensuring compliance with contractual requirements. This is a dual-focus role, both operations- and process-oriented, aimed at enhancing operational quality and in-process performance.

Process Documentation Management

• Create, update, and maintain comprehensive and accurate process documentation, including SOPs, work instructions, and flowcharts for operational activities.

• Ensure that all process documentation reflects current practices and is aligned with business and client requirements.

• Collaborate with cross-functional teams to ensure the correct implementation of updated processes and procedures.

Quality Performance Monitoring

• Monitor and analyze process performance data to ensure adherence to quality standards and identify opportunities for improvement.

• Implement and maintain in-process quality controls to ensure operational activities meet defined quality metrics.

• Conduct regular quality audits and reviews to assess process effectiveness and compliance with established standards.

Stakeholder Collaboration

• Act as a liaison between the operations team, contract management team, clients, and the global quality team to ensure consistent alignment with process quality goals.

• Provide guidance and support to the operations team on the implementation of process improvements and quality-related initiatives.

• Prepare and present reports on process quality performance and improvement initiatives to relevant stakeholders.

Others

• Other tasks as assigned by their manager.

• To ensure neutrality commitment for PRISM projects.

For this position, the successful candidate demonstrates proficiency in customer service management, communication and transport operation management.

• Minimum of 2 years of experience in a process-oriented or quality management role, preferably within logistic industry.

• Experience in creating and managing operational documentation such as SOPs and work instructions.

• Proven track record of monitoring and improving process quality and performance.

• Bachelor’s degree in supply chain management, Logistics Management, or a related field.

• Strong proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) and document management systems.

• Knowledge in ISO 9001 : 2015 is an added advantage
• Excellent in written and verbal English

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.

We are seeking a motivated Software Quality Assurance (SQA) Coordinator to join our dynamic team. In this role, you will play a key part in ensuring the quality of our applications across iOS, Android, and web platforms. You will perform manual testing, manage and assign tickets, and collaborate closely with our development team to enhance our products. This position is ideal for individuals eager to learn and grow their skills in software quality assurance and coordination.

Manual Testing Across Platforms:

• Perform thorough manual testing of our applications on iOS, Android, and web platforms.
• Utilize Lambdatest for cross browser and cross platform testing, including automation testing.
• Conduct API testing using tools like Postman or SoapUI.
• Document and report bugs, providing detailed steps and screenshots in Jira.

Ticket Management and Coordination:

• Manage and prioritize tickets using Jira.
• Assign tickets to appropriate team members based on skill sets and workload.
• Ensure all tickets are updated with accurate information and follow up as necessary.
• Coordinate with the development team to resolve issues promptly.

Technology Integration and Tools:

• Familiarity with or willingness to learn CI/CD tools such as Jenkins, Bitbucket, and GitHub.
• Use monitoring and analytics tools like RollBar, MS Clarity, and Google Firebase Analytics to track performance and identify issues.
• Understand and apply Agile testing methodologies and processes.

System Architecture Understanding:

• Gain a basic understanding of system architecture, including Frontend applications, Middleware, and Backend systems.
• Collaborate with developers to understand system design and potential impact areas.

Impact and Root Cause Analysis:

• Perform impact analysis to understand the effect of issues on the system.
• Conduct root cause analysis to identify underlying problems and suggest mitigation plans.

Team Collaboration and Mentoring:

• Work collaboratively within a team environment, promoting open communication.
• Mentor and train team members to enhance their skills and efficiency.
• Participate in team meetings and contribute ideas for continuous improvement.