Total 346 customer service manager job vacancies in Malaysia

Introduction

JV PIONEER™ is a local brand that specializes in Professional LED Lighting Solutions cater to Industrial Commercial & Government sectors. We provide the most highly reliable range of lighting locally and in Asia Country. Over the years of courageous leadership imperatives, the latest products & technologies to create the TRUST to customers.

You will play an important role in the following:

1. Responsible for managing and developing new existing and new customers.
2. Understand our ideal customers and how they relate to our products.
3. Set sales goals, compare performance to goals, reporting and adjust goals as needed.
4. Achieve company objectives by planning thoroughly, setting sales goals, analysing performance data, and making forecasts.
5. Consistently meet revenue goals in accordance with team/organizational goals
6. Develop skills continuously for hiring, training and leading team members.
7. Responsible for leading sales teams to reach sales targets.
8. Overseeing the activities and performance of the sales team.
9. Maintain good relationships with customers, vendors, business partners and end users.
10. Builds market position by locating, developing, defining and closing business relationships.
11. Identifies trendsetter ideas by researching industry and related events, publications and announcements.
12. Provide detailed and accurate sales forecasts.
13. To conduct sales presentations and negotiations with customers.
14. To identify new business opportunities, requirements and winning strategy in the geographical regions allocated.

To be successful in this role you will need to have:

1. Minimum Bachelor Degree in related field / Certificate in Sales, or equivalent
2. 2 years of experience in a related industry
3. Able to communicate efficiently in Malay and English
4. Possess own vehicle and must be able to travel outstation within a state.
5. Strong interpersonal skills and communication skills.
6. Have a strong passion for sales and a desire to deliver results.
7. Ability to build and maintain relationships with clients.
8. Ability to adapt to growth in a competitive environment.

How this career will benefit you:

1. Salary Package: Basic + Allowance + Commission
2. Epf, Socso & Eis
3. Panel Clinic
4. Allowance (Meals, Petrol, Traveling, Accommodation)
5. Sales Incentives
6. Five-day work a week
7. Work Independently
8. Computer/Laptop & Mobile Phone provided.
9. Bonus & Increment

Job Description:

• Planning and monitoring inbound and outgoing deliveries.
• Supervising logistics & transportation.
• Supervising in upkeeping and maintenance of all vehicles.
• Prepare and monitor financial forecasts and budget projections for operational expenditures.
• Updating and evaluating metrics to assess performance and implement enhancements.
• Ensure adherence to safety and quality standards, maintaining a high level of compliance with all relevant regulations.
• Develop, implement, and maintain operational processes and policies to achieve high standards of compliance and operational effectiveness.

Requirement:

• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma, Bachelor's Degree/Post Graduate Diploma/Professional Degree in Engineering (Mechanical).
• At least 5 year(s) of working experience in the related field is required for this position.
• Ability to communicate in Mandarin would be a significant advantage as the job required.
• Experience in palm oil milling will be added advantage.

Perks & Benefits

• Accomodation
• Medical insurance
• Personal leave

Responsibilities:

• Identify business trends and marketing opportunities that can improve the various hotels performance under PPHG to the Director of Sales.
• Continuously solicit for new business that expands our client base using action plans focused on the market segment identified by the Director of Sales.
• Prospecting and growing an account list, handling incoming leads and closing sales.
• Plan, execute and follow-up on sales trips as approved.
• Work closely with other sales associates and calling in on important customers and establishing multiple levels of contacts within the customer’s organization.
• Participate in the sales meetings by sharing latest market trends and new business development opportunities and activities.
• Practice professional account qualification on a consistent basis (i.e., measure budget needs, date flexibility, space requirement, competitive information etc.).
• Attend tradeshows, travel functions, major business functions or as required/directed by the Director of Sales.
• Organizes familiarization of hotels and their facilities with clients and potential ones.
• Responsible for an assigned sales target in accordance to industry segmentation - Work closely with each salesperson and identify opportunities and ways to maximize and exceed personal and team revenue goals.

Requirements:

• Proven work experience as a Senior Sales Manager or Sales Manager (Corporate & MICE) .
• Hands on experience in sales and an ability to deliver excellent customer experience.
• Familiarity of sales performance metrics.
• Good communication and negotiation skills.
• An ability to deliver projects and answer inquiries on time.
• Ability to address and solve revenue challenges within the brands
• Solid negotiation and presentation skills

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Central location
• Medical insurance
• Personal leave

Responsibilities:

• Oversee the daily operations of the rooms division, ensuring smooth and efficient service delivery.
•   Develop and implement strategies to maximize revenue and minimize costs.
•   Ensure compliance with all hotel policies, procedures, and safety regulations.
•   Recruit, hire, train, and develop a high-performing team of staff members.
•   Motivate and inspire the team to deliver exceptional guest service.
•   Conduct regular performance reviews and provide coaching and feedback.
•   Address employee concerns and resolve conflicts promptly and professionally.
•   Ensure that all guest needs and expectations are met or exceeded.
•   Respond to guest complaints and feedback in a timely and effective manner.
•   Implement strategies to enhance the overall guest experience.
•   Manage the department's budget and control costs.
•   Monitor and analyze financial performance to identify areas for improvement.
•   Make informed decisions regarding capital expenditures and operational expenses.
•   Conduct regular inspections of guest rooms and public areas to ensure cleanliness and maintenance standards.
•   Implement quality control measures to maintain high standards of service.
•   Monitor guest satisfaction surveys and implement corrective actions as needed.

Requirements:

• Proven experience in hotel management, with a strong focus on rooms division operations.
• Good organizational and leadership abilities.
• Excellent communication and people skills.
• The ability to work effectively with people from diverse cultural backgrounds.
• Knowledge of industry's legal rules and guidelines.
• Bachelor's degree in hospitality management or a related field.
• Strong understanding of hotel operations, including revenue management, sales, and marketing.
•  Strong attention to detail and problem-solving abilities.
•  Proficiency in hotel management software systems.
•  The role often requires working irregular hours, including weekends and holidays.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Regular team activities
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Dental insurance
• Paid training and development

Job Highlights:

• Competitive Salary Package
• Incentive

Job Description:

• The main purpose of a collector is to manage customer’s account on monthly basis, ensure all accounts pay before due date & to ensure customer’s account maintain and does not increase in ageing.

Job Responsibilities:

• Responsible to each separate individual result (collection result).
• Advise customer to make the payment on time.
• Re act as a reminder to remind customer regarding the payment due date
• Response customer request based on the customer requirement
• To ensure to maintain customer service and company image.
• Complete dunning activities based on allocated queues.
• Extensive follow up with customer via phone calls/email/fax to ensure that they pay in accordance to credit term.
• Ensure good clients relationship & service levels.
• Achieve the set standards in collections and financial objectives of collections by the management.

Job Requirement:

• Minimum SPM, STPM, Diploma or Degree Holder
• Fresh graduate are encourage to apply.
• Good communication in English & Malay
• Well knowledge of PC and proficiency in MS Office
• Listening skills to empathize and listen to other person’s ideas
• Persuasion skills in order to move others into positive action, attitudes and behavior
• Ability to handle & manage stress

Additional Information:

• Working Day: Monday - Saturday (5-day work and selected candidates will be entitled for one rest day and off day on alternate basis)
• Working Time: 9a.m. - 6p.m.
• Incentive provided if meet KPI

Perks & Benefits:

• Commission and bonus
• Nearby public transport
• Medical insurance
• Personal development opportunities

• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedbacks are attended promptly in a professional manner.

• Handle inbound customers' inquiries & requests via voice & alternate channels (eg. Whatsapp, chat, email & SMS) regarding Products e.g billing inquiries, technical inquiries and general inquiries.

• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.

• Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.

• Any other tasks as assigned by Supervisor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

• 負責確保客戶滿意地提供服務訊息，並以專業的方式及時處理查詢、投訴和回饋。

• 透過語音和其他管道（例如Whatsapp、聊天、電子郵件和簡訊）處理入境客戶有關產品的查詢和請求，例如帳單查詢、技術查詢和一般查詢。

• 從客戶收集所有必要的資訊以滿足他們的要求並準確地輸入適當的系統。

• 負責以禮貌和及時的服務確保客戶滿意，並為客戶提供準確的資訊。

• 主管指派的任何其他任務。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 遠距工作彈性

Job Responsibilities:

• Establish and maintain strong relationships with customer personnel.
• Develop close connections with principal personnel.
• Provide comprehensive sales support.
• Manage and coordinate with supervisors, technicians, and subcontractors for both in-house and site work.
• Collaborate with team members to ensure project expectations are met.
• Monitor project progress and maintain organized project records.
• Prepare and present progress reports and other required documentation.
• Address technical inquiries and resolve project-related issues.
• Adhere to the company’s Quality, Health, Safety, and Environmental policies and procedures.
• Implement the company’s ISO 9001 Quality Management System policies and procedures.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

Job Responsibilities:

• Providing support on end user equipment (I.e : desktop, laptop, mobile devices, conference devices, printers and etc)
• Administering multiple collaboration tools and providing end-user support.
• Level 1 support on server and network infrastructure
• Level 1 support experience for network equipment and telecommunication equipment
• Vendor communication with internet and telecommunication service providers for service escalation
• Vendor communication in IT requirements and IT procurement documents preparation and processing

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

1-year contract (Renewable/Perm) subjected to the performance

Rotational shift (8 AM-8 PM or 8 PM-8 AM)

Monday – Sunday

4 days of working/ 3 days Off (Rotational)

Persiaran Bandar Utama 47800 Petaling Jaya, Selangor

Basic Salary (Rm4700 + Shift Allowance provided RM300)

JOB SCOPE

· Answer incoming calls from customers to log a problem ticket.

· Arrive to post on time and ready to work assigned hours.

· Manage and respond to telephone calls, emails, and electronic systems using customer-oriented etiquette.

· Address customer issues, ensuring contract service levels and objectives are met.

· Receive inbound calls, as required, and make outbound calls for resource/parts management, appointment reminders, and escalations where required.

· Schedule and place follow-up calls/emails in response to customer inquiries.

· Must be able to maintain strict confidentiality of sensitive information.

· Work with the customer service team to attain and improve the process enhancements.

· Provide the necessary information regarding customer process-related information.

REQUIREMENT

· Minimum Diploma (any background) negotiable

· Must be able to work on shift require

· Required language proficiency (Vietnamese)

· Knowledge of customer service principles and practices

· Knowledge of call center telephony and technology

· Some experience in a call center or customer service environment (is an advantage)

· Good data entry and typing skills

Required Skills:

· Verbal and written communication skills

· Listening skills

· Problem analysis and problem solving

· Customer service orientation

Perks & Benefits

• Nearby public transport
• Medical insurance
• Work visa sponsorship
• Personal development opportunities

We are looking for a Relationship Manager, Premier Wealth for one of the Malaysia's biggest banking. As a Relationship Manager for Premier Wealth, you will provide a comprehensive suite of investment products and services, tailored to the unique needs of affluent clients. Your role is crucial in developing and maintaining strong relationships with High Net Worth (HNW) individuals, while delivering personalised financial advice to support their wealth management goals.

Key Responsibilities

1. Identify and cultivate new business opportunities to expand the client portfolio.
2. Promote and sell both internal banking products and third-party investment services.
3. Develop and sustain close relationships with HNW clients, offering value-added
4. investment solutions aligned with their financial objectives.
5. Oversee the day-to-day operations and marketing activities of the Premier Wealth
6. Centre.
7. Manage credit applications and operational transactions within your authorised limits.
8. Provide investment advisory services in accordance with Certified Financial Planner
9. (CFP) guidelines and regulations.
10. Ensure compliance with internal and external rules while delivering top-tier customer
11. service.

Skills & Qualifications

Licences: FIMM, PCE, CEILI, TBE (IPPC - added advantage)

Experience: Minimum 2 years in sales, preferably in a banking or financial services environment.

Knowledge: Extensive understanding of banking and financial products, with the ability to fully comprehend the unique lifestyle needs of HNW individuals.

Skills:

• Strong relationship-building abilities, with a confident and self-assured demeanour.
• Creative thinker, results-driven, and highly motivated to achieve performance targets.
• Ability to work under pressure, meet tight deadlines, and function both independently and within a team.
• Excellent interpersonal and communication skills.
• A balanced approach to managing customer relationships, ensuring both client satisfaction and business results.

Location Available: KL, Selangor, Penang, Perak, Johor, Melaka, Sabah, Sarawak, Seremban and Pahang

Benefits:

-Bank standard employee top-notch benefits

Job Description:

- Handle the annual budgets.

- Prepare the cash flow forecast and monitor actual cash flow.

- Liaise with the Auditors parties on time for necessary filing.

- Collaborate with departments for the financial performance and identify for the improvement.

- Manage all the financial and statutory accounting for entity assigned.

- Prepare WIP and provide recommendation on projects.

- Compute key financial indicators.

- Involved in system implementation projects.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 提供對最終用戶設備的支援（即：桌上型電腦、筆記型電腦、行動裝置、會議設備、印表機等）
• 管理多種協作工具並提供最終用戶支援。
• 伺服器和網路基礎設施的 1 級支持
• 網路設備及電信設備一級支援經驗
• 供應商與互聯網和電信服務供應商溝通以升級服務
• 供應商在 IT 需求和 IT 採購文件準備和處理方面的溝通

津貼和福利

• 員工股權
• 事假
• 開放文化

• Position: Assistant Manager, HR & Administration.
• Salary: RM 5000-7000.
• Job location: Bandar Klang, Selangor.
• Hours of work (5-day week) : 8.30 am-5.30 pm (Monday-Friday)

Introduction

Chrisjac Recruitment is an established recruitment firm,servicing corporate companies for close to three decades in staffing industry. As part of providing value-added recruitment services to our long standing corporate clients, Chrisjac is currently seeking experienced HR professionals to fill an immediate vacancy that has recently arisen within a 4-star business class hotel in Klang area.

Roles & Responsibilities

This is a permanent position reporting to Group HR & Administration Manager within the Group.

As Assistant Manager, you will be responsible for the full spectrum of HR functions,which include recruitment & selection, salary & payroll administration, training & development, employee relations, compensation & benefits and other HR support services.

This role encompasses all employee levels of the business and include the following:

·To direct and manage all aspects of employment, Industrial Relations, Employee health, services benefits & welfare, wages and salary administration.

·Develop HR policy and direct/coordinate HR activities within hotel.

·Manage recruitment process, internal development and succession planning.

·Manage all aspects of Performance Management.

·Develop and maintain HR system where records can be retrieved.

·Keep records of benefits plans participation such as insurance, personnel transactions.

·Administer benefits programs such as life, health, dental insurance plans, vacation, sick leave, leave of absence.

·Responsible to prepare budget of HR operations.  

The candidate

· Malaysians with tertiary education qualification in HR disciplines or Business Administration.

·Strong Human Resources generalist and leadership experience ideally from hospitality/hotel industry.

·Well versed in Malaysian labor law,IR Act and statutory requirements.

·Manage in-depth Industrial Relations issues.

·Good command of spoken and written English plus conversant in BM and Chinese/Mandarin.

·High level of computer literacy with proficiency in MS Office application skills.

·Be willing to be based at Klang area.      

HOW TO APPLY

Interested candidates are hereby invited to apply by forwarding a copy of your resume for our review. You may choose to apply online through JOBSTORE by clicking the Apply button to submit your application. Alternatively, candidates may forward their resume directly to us at CHRISJAC via our E-mail at: jobs@chrisjac.com.my

More jobs from Chrisjac.

More job openings are available from Chrisjac. To learn more about all of the career opportunities that Chrisjac can offer, please visit our website at www.chrisjac.com.my

Perks & Benefits

• Casual dress code
• Regular team activities
• Personal leave
• Personal development opportunities

一年合約（可續約/永久）取決於績效

輪班（上午 8 點至晚上 8 點或晚上 8 點至上午 8 點）

週一至週日

工作4天/休息3天（輪流）

Persiaran Bandar Utama 47800 八打靈再也, 雪蘭莪

底薪 (Rm4700 + 提供輪班津貼 RM300)

工作範圍

· 接聽客戶來電記錄問題單。

· 按時到達崗位並準備好在指定時間工作。

· 使用以客戶為導向的禮儀來管理和回覆電話、電子郵件和電子系統。

· 解決客戶問題，確保滿足合約服務水準和目標。

· 視需要接聽來電，並根據需要撥打呼出電話以進行資源/零件管理、預約提醒和升級。

· 安排並發出後續電話/電子郵件以回應客戶的詢問。

· 必須能夠對敏感資訊嚴格保密。

· 與客戶服務團隊合作，實現並改善流程改善。

· 提供有關客戶流程相關資訊的必要資訊。

要求

· 最低文憑（任何背景）可協商

· 必須能夠輪班工作

· 所需語言能力（越南語）

· 了解客戶服務原則與實踐

· 了解呼叫中心電話和技術

· 有呼叫中心或客戶服務環境的經驗（優先）

· 良好的資料輸入與打字能力

所需技能：

· 口頭和書面溝通技巧

· 聽力技巧

· 問題分析與解決

· 客戶服務導向

津貼和福利

• 附近的公共交通
• 醫療保險
• 工作簽證贊助
• 個人發展機會

工作職責：

• 與客戶人員建立並維持牢固的關係。
• 與主要人員建立密切聯繫。
• 提供全面的銷售支援。
• 管理和協調主管、技術人員和分包商的內部和現場工作。
• 與團隊成員合作，確保滿足專案期望。
• 監控專案進度並維護有組織的專案記錄。
• 準備並提交進度報告和其他所需文件。
• 處理技術詢問並解決專案相關問題。
• 遵守公司的品質、健康、安全和環境政策和程序。
• 實施公司的 ISO 9001 品質管理系統政策和程序。

津貼和福利

• 員工股權
• 事假
• 開放文化

我們正在為馬來西亞最大的銀行之一尋找一名關係經理 Premier Wealth。作為 Premier Wealth 的客戶關係經理，您將提供全套投資產品和服務，以滿足富裕客戶的獨特需求。您的角色對於與高淨值 (HNW) 個人建立和維持牢固的關係至關重要，同時提供個人化的財務建議以支持他們的財富管理目標。

主要職責

1. 識別並培育新的商機以擴大客戶組合。
2. 推廣和銷售內部銀行產品和第三方投資服務。
3. 發展並維持與富裕客戶的密切關係，提供加值服務
4. 與其財務目標相符的投資解決方案。
5. 監督 Premier Wealth 的日常營運和行銷活動
6. 中心。
7. 在您的授權範圍內管理信貸申請和營運交易。
8. 依照註冊理財規劃師提供投資諮詢服務
9. (CFP) 指南和法規。
10. 確保遵守內部和外部規則，同時交付頂級客戶
11. 服務。

技能和資格

許可證： FIMM、PCE、CEILI、TBE（IPPC - 附加優勢）

經驗：至少 2 年銷售經驗，最好在銀行或金融服務環境中工作。

知識：對銀行和金融產品有廣泛的了解，能夠充分理解高淨值人士獨特的生活方式需求。

技能：

• 較強的人際關係建立能力，具有自信和自信的舉止。
• 富有創造力的思想家，以結果為導向，並積極主動地實現績效目標。
• 能夠在壓力下工作，在緊迫的期限內完成工作，並能夠獨立工作並在團隊中工作。
• 優秀的人際溝通和溝通能力。
• 管理客戶關係的平衡方法，確保客戶滿意度和業務成果。

可用地點：吉隆坡、雪蘭莪、檳城、霹靂州、柔佛、馬六甲、沙巴、砂拉越、芙蓉和彭亨

好處：

-銀行標準員工一流福利

職位描述：

- 處理年度預算。

- 準備現金流量預測並監控實際現金流量。

- 及時與審計方聯絡以進行必要的備案。

- 與部門合作改善財務績效並確定改善措施。

- 管理指定實體的所有財務和法定會計。

- 準備WIP並提供專案建議。

- 計算關鍵財務指標。

- 參與系統實施專案。

津貼和福利

• 員工股權
• 事假
• 開放文化

• 職位：人力資源及行政助理經理。
• 薪資：RM 5000-7000。
• 工作地點：雪蘭莪州巴生市。
• 工作時間（每週 5 天）：上午 8.30 至下午 5.30（週一至週五）

關於招募公司

經驗豐富的人力資源助理經理級別獲得了加入巴生地區四星級商務酒店的絕佳機會。目前，他們正在尋找一位經驗豐富、積極進取的人力資源專業人士加入他們的專業團隊，並在組織內人力資源活動的運作中發揮關鍵作用。

角色和職責

這是一個永久職位，向集團內的集團人力資源和行政經理報告。

作為助理經理，您將負責全方位的人力資源職能，包括招募和選拔、薪資管理、培訓和發展、員工關係、薪資和福利以及其他人力資源支援服務。

此角色涵蓋企業的所有員工等級。此通才職位負責全方位的人力資源職能，如下：

·指導和管理就業、勞資關係、員工健康、服務福利和福利、工資和薪資管理的各個方面。

·制定人力資源政策並指導/協調飯店內的人力資源活動。

·管理招募流程、內部發展和繼任計畫。

·管理績效管理的各個面向。

·開發和維護可檢索記錄的人力資源系統。

·保留參與福利計劃的記錄，例如保險、人事交易。

·管理福利計劃，如人壽、健康、牙科保險計劃、假期、病假、請假。

·負責編製人力資源業務預算。

候選人

·具有人力資源學科或工商管理高等教育資格的馬來西亞人。

·強大的人力資源通才和領導經驗，最好來自酒店/酒店業。

·精通馬來西亞勞工法、投資者關係法和法定要求。

·管理深入的勞資關係問題。

·良好的英語口語和書寫能力，並精通國語和中文/普通話。

·具備較高的電腦素養，熟練MS Office應用技能。

·願意駐紮巴生地區。

如何申請

特此邀請有興趣的候選人透過轉發您的履歷副本進行申請，以供我們審核。您可以選擇透過JOBSTORE線上申請，點擊「申請」按鈕提交您的申請。或者，候選人可以透過我們的電子郵件直接將簡歷轉發給我們的CHRISJAC ： jobs@chrisjac.com.my

克里斯雅克的更多職位。

Chrisjac 提供更多職缺。要了解有關 Chrisjac 可以提供的所有職業機會的更多信息，請訪問我們的網站www.chrisjac.com.my

津貼和福利

• 休閒著裝要求
• 定期團隊活動
• 事假
• 個人發展機會

We are looking for a dedicated and proactive Customer Service Officer to join our team. In this role, you will be the first point of contact for our customers, ensuring that all inquiries are addressed promptly and professionally. You will monitor and analyze the performance of solar PV systems and resolve any issues that arise, all while maintaining strong customer relationships. Your ability to engage with clients and collaborate with internal teams will be essential in delivering outstanding service.

Key Responsibilities:

• Address customer inquiries promptly and professionally to ensure exceptional service that meets or exceeds expectations.
• Monitor and analyze the performance of solar PV systems on a daily basis.
• Resolve product or service problems by understanding customer complaints, identifying the cause, and providing optimal solutions.
• Maintain existing customer relationships to ensure continued business with the company.
• Prepare quotations and follow up with customers for acceptance.
• Prepare monthly performance reports of solar systems for customers.
• Collaborate with clients and technical teams to resolve project-related issues.
• Share valuable client feedback to enhance the company's customer-centric strategy across all departments by implementing action plans.
• Work closely with various departments to support initiatives and improve processes.
• Build and maintain long-term business relationships with new and existing customers.
• Organize and update all departmental documentation and customer records to ensure accessibility and accuracy.
• Demonstrate flexibility and adaptability in responding to changing business needs and priorities.

• Minimum Diploma/Advanced/Higher/Graduate Diploma, Bachelor’s Degree/Post Graduate Diploma in any field; Engineering background is an advantage.
• Proficiency in Bahasa Malaysia and English; Mandarin speaking is a plus, as interaction with Mandarin-speaking clients is required.
• Strong computer skills with good knowledge of Microsoft Office.
• Excellent communication skills with a customer and service-oriented attitude.
• Energetic and enthusiastic about interacting with people, with the ability to work effectively in a team.
• Self-motivated to learn, patient, and capable of handling multiple tasks independently.

Summary

To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only
• 
  

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks :-

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

Malaysian Only

Summary

To attend to inbound calls - inquiries, problems, and complaints from customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and the ability to interact with various people at the work location
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

24/7 shift scheduling (Must be open to flexible working shifts)

Variable work schedule including work hours at night and weekends

Overtime may be required

For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their transport

Remarks: -

Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)

Location: Jalan Kolam Air Lama, Ampang

• Malaysian Only

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

SALARY RANGE: RM6,000 - RM7,500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assist the Customer Success Manager with managing the entire range of day-to-day operations of the business and team. 
• Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure business objectives are met.
• Take ownership of escalated issues and follow problems through to resolution by collaborating with internal teams to remediate.
• Use customer data and analytics to uncover opportunities for new feature adoption and up-selling, including weekly and monthly reporting.
• Supports the wider Customer Success team with decision-making, analytical / creative solutioning.
• Oversee the range of portfolio of key accounts (Solutions) under the MY market segment with ownership of some key accounts.
• Assist the Commercial team with special projects and initiatives. 

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Previous experience in customer / key account management within the logistics industry is beneficial. 
• Previous leadership / team management experience is mandatory. 
• Excellent communication skills (verbal & written) with the ability to communicate across all levels of internal and external stakeholders. 
• Logical and analytical approach problem solving and stakeholder management. 
• Being able to efficiently multi-task and offer timely communication, action and resolution. 
• Able to thrive and operate in an extremely fast paced environment.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

About Zeal Group

Zeal Group is an award-winning FinTech organisation offering a variety of products. Founded in 2017, we have grown to a tam of 700+ employees across the globe. Headquartered in London, UK, our offices and presence are spread across Europe, Asia, North & South Africa, Middle East and South America, with our Technology hub located in Cyprus and Global Hub Customer Service in Kuala Lumpur, Malaysia. We are a product and people focused company who are passionate about growth, innovative technology, and collaboration.

Role

Our Customer Service department at Zeal Group are the supportive function that helps our clients with products/ services. Ultimately they are here to fill in the gaps/ frictions within our product. Our product is self-explanatory. We would love for our client journey to become as smooth as possible, but as we are not entirely there yet so we are looking for a Customer Service Associate come onboard and bridge any gaps visible between our customers and products. Our end goal is to have a seamless experience whilst continuously improving as the days go by. We are looking to continuously exceed customer expectations

What you will be doing :

• Reach out to customers via outbound calls, emails, and other channels to establish and maintain communication.
• Proactively engage with users to enhance platform loyalty and resolve any issues they encounter.
• Encourage users to complete account funding and other platform-related actions.
• Collaborate closely with other teams to ensure timely and comprehensive resolution of user inquiries.
• Attend and participate in daily huddle to understand key highlights on area of focus, new updates, what went well and learning points from previous day.
• Responsible to provide good customer experience on every interaction with clients.
• Embrace ZFX core values and embed these values into the day-to-day tasks when serving clients and dealing with internal stakeholders.

Experience & Skills:

• Candidate must possess at least a Diploma/Degree.
• At least 1 to 3 years of relevant experience in customer service / contact centre.
• Strong problem-solving skills with the ability to identify and address challenges independently.
• Excellent Mandarin communication skills to convey information accurately and understand customer needs.
• Customer-centric mindset, with the ability to think from the user’s perspective and provide tailored solutions.
• Adaptability to handle diverse situations and adjust strategies accordingly.
• Effective teamwork skills to work seamlessly with other departments.
• Experience gained in FX/Finance industry will be an added advantage.
• Able to multi-task, fast learner, good follow through, problem solving skill, good comprehension, customer relations and proactive mindset.
• Must be able to work on shifts.

• Medical Benefit
• Optical Benefit
• Life Insurance
• Meal Allowance
• Travel Allowance
• Health & Fitness Subsidy
• Staff Referral Bonus Program
• Long Service Rewards
• Employment Pass and Visa Sponsorship *for Non- Malaysian
• Relocation Benefits *for Non-Malaysian

*NOTE : Successful candidates hired, will need to complete Probationary Period before Relocation exercise can take place.

Interview process :

• Virtual Session with TA team – 30-minutes
• First interview with Hiring Manager – 1-hour
• Final interview with Head of Dept – 45-mins