Total 108 service operations manager job vacancies in Malaysia

Job Brief:

Responsible for organizing and managing audits according to audit plans, overseeing the process of audits, managing auditors to ensure that the audit work is performed according to the required standard and deadlines.

Job Responsibilities:

• Manage engagements by defining the audit strategy and execute it in compliance with the Firm’s policies and procedures.
• Provide supervision and instruction to audit staff to ensure that audit procedures are performed and documented in accordance with the firm's audit methodology, regulatory requirements using applicable IT systems and tools.
• Identify the significant accounting and auditing issues and escalate issues, as appropriate.
• Provide leadership to promote the audit function in the organization
• Demonstrate knowledge of prevailing accounting standards, accounting disclosure requirements, and applying these to allocated work.

Job Requirements:

• Recognised university degree and / or relevant professional qualification in Accounting, Finance or equivalent
• Preferably a member of a professional accountancy body
• Minimum 4 years of experience
• Strong technical ability, excellent interpersonal skills and formidable leadership qualities
• Strong drive to excel professionally, and to guide and motivate others
• Strong analytical and problem-solving skill
• Good communication, interpersonal and report writing skill
• Proficient in written and spoken English

Responsibilities:

1. Project Initiatives & Executions on systems management
   • Provide & coordinate Planning Process/Systems/Logics enhancement proposal to improve current and future business, across supply chain functions
   • Cooperate with Central Planning System team and others related Planning systems to setup Proof of Concept, Business Requirement documents, Conceptual Design Documents, User Acceptance Test scripts, Project trackers and Exit Criteria.
   • Leading effective communication to deploy the production plan from Planning system into execution.
   • Provide training on End-to-End Production Planning Process to all stakeholders, especially the upstream process and downstream process, to ensure the alignment.
2. Supply Chain Planning Systems (CP: Central Planning & peripheral systems)
   • Establish & enable effective improvement of End-to-End Planning process & systems with well-trained team resource.
   • Setup effective communication process loops to interact with CP system team to ensure system and process execution performance meeting the company objectives.
   • Provide both technical and soft skill training to team members.
3. Data governance
   • CP & input systems (BIPOS, CCapTool, HPU etcs) data quality & IT initiatives coordination.
   • Plant(Code) Extensions (Oversee & governance SAP/Oracle systems exceptional data maintenance request from various teams– currently under HCL support)
4. Team development
   • Career & leadership personalities development roadmap, on personal strengths & potentials
   • Conduct periodically one-on-one communication with team members
   • Cross-team product, process & system/data knowledge update session within CP & IT organization.

Responsible for account delivery, our PDM staff manage and monitor KPIs, to ensure the successful delivery of solutions that meet objectives, timelines, and budgets. These multifunctional teams take care of everything from pre-sales, to monitoring progress, to reporting and mitigating risks. 

Responsibilities:

• Report to the Engagement Manager, the Agile Project Managers will take responsibility for software delivery, support, or maintenance projects, establishing, monitoring, and controlling progress checkpoints or service level agreements.
• Ensure that assigned resources (staff, equipment, services, funds, time) are properly utilized and accounted for and up-to-date usage of information is maintained.
• Establish the project´s scope and take full responsibility for the staff´s clear briefing and direction using Agile methodologies.
• Plan the work with a team or project group within an Agile framework using appropriate planning tools, producing plans to the standards required.
• Ensure the Agile disciplines are correctly followed and educate members of the team and the client who do not have the relevant experience.
• Monitor progress, producing reports on progress against plan according to standards, acting within the authority to maintain progress whilst recognizing areas requiring decision-making concerning budget, schedules, resources, working methods, staff matters, and technical difficulties.
• Demonstrate leadership skills in team building, and staff motivation and assist with staff assessment, development, and mentoring

• Provide excellent and personalized service during all client interactions.
• Convert leads into sales through phone calls and WhatsApp communication.
• Nurture and maintain strong relationships with clients to ensure service satisfaction and identify sales opportunities.
• Work independently to manage daily sales tasks while contributing to the team's overall targets.
• Achieve daily KPI focused on connected calls, talktime, and add new opportunity into the sales pipeline.
• Extend new product rollout to clients & highlighting key features.
• Liaise with product teams to report system problems and suggest fixes.

The purpose of the HR Manager role is to lead and execute people strategies that drive employee engagement, organizational effectiveness, and business growth. This role is pivotal in integrating HR initiatives across various functions to ensure a cohesive and impactful people management approach. By leveraging IKEA's culture and values, the HR Manager will optimize talent management, enhance the employee experience, and support IKEA's mission of creating a better everyday life for the many people.

Through strategic leadership and firsthand guidance, this role will translate Country People Strategies into local actions, provide HR advice to leaders, and foster an environment where IKEA's values are a living reality. As a key contributor to both the Store Management Team and the Country People Group, the HR Manager will play a crucial role in shaping the business and people growth of IKEA Malaysia.

• Lead the Store HR team and serve as a key contributor to the Store management team, providing HR subject matter expertise and strategic guidance.
• Translate the Country People Strategy and Ikano Retail principles into an actionable local HR plan to establish IKEA as the employer of choice.
• Oversee the entire employee lifecycle, focusing on:
  • Developing and implementing a local recruitment strategy to ensure a diverse talent pool that aligns with the store's Primary Market Area demographics.
  • Managing succession planning and talent development, including creating development programs for high-potential employees.
  • Fostering a continuous learning and development culture using the IKEA learning staircase model.
  • Implementing effective onboarding and offboarding processes.
• Ensure competitive and fair remuneration practices to attract and retain talent while managing staff costs in line with targets and budgets.
• Lead salary review processes and utilize HR data analytics to optimize related processes, such as payroll, timekeeping, and staff planning.
• Implement and analyze employee surveys (VOICE) and assist functions in translating results into actionable improvement plans.
• Promote knowledge sharing, internal mobility, and a commitment to Ikano Retail's overall success across the organization.
• Develop and implement diversity and inclusion initiatives to foster a more inclusive workplace.
• Ensure compliance with national labor laws, regulations, and agreements while maintaining positive relationships with unions and works councils, where applicable.

• Responsible for an annual revenue target to be executed / developed through new business in the year.  
• Work together with Vertical Leaders / Customer Success Teams and independently identifying and addressing client’s business issue or project brief, with the support from the technical teams proposing the right & relevant solution (i.e. type of consumer study, data collection approach, research design, timeline and investment). This includes developing & presenting the proposed solution to clients.  
• Take lead on proactive client engagement, identifying the right decision makers within the targeted companies and maintain a relationship with prospective clients with the aim to become a trusted advisor, thus gaining more business opportunities.  
• Maintain an accurate and up to date knowledge on research techniques and applications; eager to learn about value added analysis to properly answer client’s key research objectives.   
• Demonstrate willingness and ability to think about the client's business and take concrete steps towards building knowledge about a key industry vertical and also Consumer Insights Solution.  
• Ensure the vertical leaders and customer success teams have a full understanding of the prospective client’s requirements to ensure we deliver quality outputs and achieve high CSAT results  
• Ensure the right costing and margin of all out going proposals 
• Support in Marcoms and create email campaigns via Sales Loft 
• Full compliance with our costing, leads, pipeline and revenue systems in timely manner 

Ksisters is looking for a passionate and experienced K-Beauty Marketer to join our expanding team in Malaysia. This is a unique opportunity to shape the launch of Ksisters’ products in Beauty & Health Store (e.g. Watsons and Guardian) while working closely with global K-beauty trends and renowned IP collaborations.

About Ksisters

Ksisters is a leading K-beauty and lifestyle brand, headquartered in Singapore and now expanding into Malaysia. Known for curating high-quality and hard-to-find Korean products, Ksisters connects customers with the best of K-beauty, skincare, and wellness. With a strong emphasis on community and education, we have built a loyal following of K-beauty enthusiasts through innovative campaigns and personalized experiences.

As we embark on our Malaysia journey, we are excited to create new opportunities for local talents to join our growing family and shape the future of Ksisters in this vibrant market.

Responsibilities

• Develop and execute marketing campaigns to support product launches, including pop-ups, PR activations, and influencer outreach in order to hit launch target
• Manage and grow relationships with influencers and content creators, focusing on user-generated content (UGC).
• Create marketing materials aligned with Brand identity.
• Lead the development and execution of social media campaigns
• Work with Channel’s marketing teams to ensure brand visibility and promotion at all levels.
• Analyze campaign performance and provide data-driven insights for optimization.

• Minimum 2 years’ experience in K-beauty marketing, preferably with brands listed in Watsons or Guardian.
• Strong understanding of the Malaysian retail and beauty market.
• Proven experience in planning and executing successful marketing campaigns, including event activations and influencer management.
• Creative mindset with a passion for K-beauty trends and customer engagement.
• Excellent communication and organizational skills.

What we offer

• The chance to build Ksisters Malaysia from the ground up.
• Collaborative and dynamic work culture.
• Opportunity to work with globally recognized brands and products.

We are a rapidly growing company based in Australia and currently expanding our presence in Malaysia. As a Junior Risk Analyst, you will have the opportunity to gain valuable insights into financial markets and contribute to our growth. We are seeking individuals who are enthusiastic about learning, possess keen attention to detail, strong numerical and analytical skills, and aspire to build a career in Finance.

Responsibilities:

• Coordinate and manage foreign exchange trading portfolios across various currencies.
• Prepare daily reports for stakeholders.
• Monitor market movements and stay updated on market news and sudden events.
• Manage risk through strategic positioning and trading within approved limits, policies, and procedures.
• Conduct analytical procedures on related business areas as required.
• Continuously explore new methods to enhance existing procedures.

• Willingness to work night shifts.
• Bachelor's degree in finance, mathematics, economics, or IT discipline.
• Preferably 1+ years of relevant work experience.
• Previous trading experience or exposure to financial markets is advantageous but not mandatory.
• Bilingual proficiency in English and Mandarin is required.
• Demonstrated interest in financial markets.
• Proficiency in Python or coding skills is advantageous but not mandatory.
• Strong numerical and analytical abilities.
• Effective presentation and interpersonal skills.

• Hybrid working arrangement
• Opportunities for enriching career growth, including exposure to regional contexts.
• Complimentary snacks and beverages available in the office pantry
• Healthcare coverage (medical, dental, optical), gym benefits
• Flexibility in smart casual dress code
• Young, vibrant and open work culture