Total 608 Full-time job vacancies in Johor Bahru and Selangor

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.
• We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology such as Custom API, blockchain, trading systems and data science is to enable easy access to financial services that were previously inaccessible or difficult to understand.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently.

Responsibilities

• Own customer communications from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• Fresh graduates are encouraged to apply.
• 2-3 years of working experience as customer service is a plus point.
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• Applicants must be willing to work on rotational shifts including evenings & weekends.
• A positive attitude and a commitment to delivering outstanding service.
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.
• This role is not open for non-local.

• You will be working in a fast-growing startup that promotes flexible and open culture
• Fast moving, challenging and unique business problems
• Attractive remuneration and performance incentives
• Strong learning and development plans for your career growth
• Great career development opportunities in a growing company
• International work environment and flat organization
• Competitive salary

Job Brief:

Position Overview:

We are seeking a motivated Finance Intern to assist our finance team, specifically in the claims management area. This role is ideal for a student pursuing a degree in finance, accounting, or a related field. The intern will play a key role in supporting the team by analyzing, processing, and reporting on financial claims, ensuring accuracy, and helping improve processes.

Job Responsibilities:

Key Responsibilities:

• Assist in reviewing, verifying, and processing financial claims to ensure accuracy and compliance with company policies.
• Support in the preparation and organization of claims-related documentation.
• Collaborate with the finance team to resolve any discrepancies in claims submissions.
• Help maintain updated records of claims in the system and assist in claims-related data entry and tracking.
• Contribute to claims analysis and reporting, providing insights on trends and improvements.
• Assist with general finance-related tasks and projects as needed.

Qualifications:

• Currently enrolled in a Bachelor’s program in Finance, Accounting, Business Administration, or a related field.
• Strong analytical skills and attention to detail.
• Basic knowledge of financial principles and processes.
• Proficiency in Microsoft Excel and other MS Office tools; familiarity with accounting or financial software is a plus.
• Excellent communication and teamwork skills.
• Ability to handle confidential information with integrity.

Benefits:

• Hands-on experience in a finance department within a professional environment.
• Mentorship from experienced finance professionals.

Job Requirements:

• Candidate must be still in study program for Diploma/Degree or equivalent, in the course of Finance/Accounting/Management/Business or equivalent.

Ensure that safety and security standard and procedure are put into practice in the most effective and efficient way. Be strong in crisis management and can handle crisis situation. Ensure that our customers can enjoy shopping experience in our area safely.

Your assignment

• Oversee day-to-day safety and security operations within the shopping centre.
• Assist in developing EHS and security policies, procedures and training materials and promote EHS program to ensure compliance.
• Assist to develop and implement crisis management and emergency response plans.
• Coordinate with local authorities, emergency services, and relevant stakeholders during emergencies.
• Conduct pre-opening inspections to ensure that tenant fit-out activities comply with company safety and security guidelines.
• Utilize CCTV systems and other security technologies to monitor the shopping centre premises.
• Maintain accurate records of security-related activities.
• Manage access control systems and ensure the security of entry points.
• Issue and monitor access cards for coworkers, tenants, and authorized personnel.
• Review and approve permit to work, including hot work permits, impairment permits, working at height permits, and other safety and security permits.
• Collaborate with internal departments, tenants, and external partners to enhance overall safety and security.
• Foster positive relationships with law enforcement agencies and emergency services.
• Provide ongoing training to the security team on relevant security procedures and protocols.
• Conduct investigations into security breaches, thefts, or other incidents, and liaise with law enforcement agencies as necessary.
• Maintain accurate records of security incidents, investigations, and training activities, and prepare reports for management review.
• Assist in conducting internal safety and security audits and firefighting equipment testing.

We are looking for a Manager, Account Management to be based in Johor Bahru. The department generally is responsible for identifying new business opportunities, promoting existing activities and ensuring fast, sustainable growth.

Responsibilities:

Responsibilities include, but are not limited to:

• Manage and expand relationships with existing restaurants and proactively identify further new business opportunities.

• Monitor accounts and identifying upsell and cross-sell opportunities

• Develop sound strategic marketing plans and ensure consistent growth for the client’s business

• Monitor each account’s performance metrics and ensure compliance with foodpanda’s operational standards function.

• Strong knowledge of all aspects of the foodpanda business model and the online food ordering market. 

Collaboration:

• Collaborate with other departments & stakeholders and provide feedback and identifying industry trends

• Account Manager will be the main point of contact in all matters relating to client’s concerns & needs

• Work with internal support functions to ensure that every deal that goes live on the platform meets quality standards - collaboration

• Collaborate with various stakeholders to ensure project delivered timely

• Collaborate  with internal departments to facilitate client need fulfillment

The PLM Specialist is part of the team responsible for the maintenance of the PLM system within APAC and will support the implementation of the new PLM Software.  You will be responsible for assuring quality and trust in the data and be the first point of contact for data-related questions in your field.  You will work closely with R&D developers and PLM users to maintain PLM data flow throughout the specification lifecycle, enrich data, provide feedback to users and drive system improvement.  You are the PLM data custodian, and thanks to your action, the PLM system is trustworthy and data used as a strategic R&D asset.

This requires technical rigor, attention to detail and a relentless drive for completion with excellence. This role plays a critical role in the maintenance, protection and utilisation of a critical R&D asset (our recipe know-how and IP).  This role is responsible for ensuring compliance with company policies and procedures related to specifications, leveraging best in class practices throughout all R&D activities and helping to support speed to market.

• Support the implementation of the new PLM Software, user acceptance test and user support

• Ensure successful migration of the data into the new PLM software: migration, validation, completeness.

• Collaborate with specification creators within your area of responsibility, to guarantee the completeness and accuracy of product data until product retirement

• Ensure the maintenance of the product data (new data entry, parameter updates, new requirements)

• Monitor data quality periodically, raise gaps and coordinate issue resolution. 

• With guidance from manager, drive PLM system continuous improvement (design, workflow, data quality)

• Support PLM users about data extraction and reporting

• Act as data custodian and make PLM the system loved by the users and fun.

• Communicate and support best practice PLM completion with APAC applications teams for all categories.

• Reports to Manager on a weekly basis highlighting risks/issues and resolution plans

• Other tasks/duties as assigned by the Manager

The Business Support Assistant delivers full Business Support in purchase order handling for the R&D, Quality & Food Compliance department, primarily for the team in Utrecht (Netherlands). The role sits with the Data Factory Team in Johor (Malaysia) and can involve also other tasks supporting Johor Malaysia Data Factory team when required. The Business Support Assistant works with the Business Support Assistant in Utrecht to handle all purchase orders.

There are two primary goals of this role: Support R&D daily business by handling of Purchase Orders for Utrecht and support operation of the R&D team in Johor.

Business Support – finance process

• Raise R&D Department PO’s within 24 hours in SAP System and process them throughout the Finance Process

• Maintain financial good practice when executing the R&D Purchase Order process.
• Maintain Vendor Invoice Management system with Accounts Payable to avoid delay in payment.
• Provide departmental support i.e. set up new vendors, increasing limit orders.
• Troubleshoot and optimize business processes for maximum efficiency
• Participate purchasing Business Process Owner meetings

Business Support – Data Factory team

• Support Data Factory team with other activities, e.g. specification creation, update, maintenance as well as other support in the Johor R&D facility.

Bjak is dedicated to providing access to affordable and sustainable financial services for people across ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Through our flagship platform, Bjak.com, we help millions of people find insurance policies that offer the best value and coverage tailored to their needs.

Our commitment to innovation is driven by our investments in cutting-edge technologies such as Custom API, blockchain, trading systems, and data science. This enables us to make financial services more accessible, transparent, and easy to understand—services that were once out of reach for many.

At Bjak, we excel at navigating complex regulatory landscapes and have developed some of the most innovative financial products globally. We're on a mission to transform how people in ASEAN engage with financial services.

Job Summary

We are seeking a proactive and hands-on Customer Experience & Admin Operations Manager/Team Lead to oversee and streamline our customer service and administrative functions. This role requires someone with a strong "can-do" attitude, who is not only capable of leading a team but also comfortable rolling up their sleeves to get involved in daily tasks when needed. The ideal candidate will be detail-oriented, proficient in Excel for reporting and analysis, and passionate about improving both customer experiences and operational efficiency.

Key Responsibilities:

Customer Experience Management:

• Lead and manage the customer service team to provide high-quality support and engagement.
• Develop and implement customer service strategies that drive satisfaction and loyalty.
• Actively handle customer queries and issues when needed, especially during peak times or escalations.
• Monitor and analyze customer feedback to identify areas for improvement.
• Develop and enforce service level agreements (SLAs) and key performance indicators (KPIs) for the team.
• Resolve escalated customer issues promptly and professionally.
• Train and mentor team members to deliver exceptional service.

Admin Operations Management:

• Oversee day-to-day administrative operations, including office management, record keeping, and inventory control.
• Be hands-on with administrative tasks when required, such as managing office supplies, preparing reports, or organizing company documents.
• Implement and refine administrative processes to ensure operational efficiency.
• Coordinate with cross-functional teams to manage office supplies, equipment, and contracts.
• Ensure compliance with company policies and procedures in all administrative activities.
• Prepare reports and presentations on operational metrics for management.
• Support the finance and HR departments with administrative tasks, as needed.
  

Team Leadership:

• Manage and motivate a team of customer service and administrative staff, fostering a positive and collaborative work environment.
• Set team goals, conduct performance evaluations, and provide ongoing feedback.
• Identify training needs and facilitate skill development for the team.
• Create and manage team schedules, ensuring adequate coverage for customer service and administrative tasks.
• Step in and provide direct support during peak periods or in case of staff shortages.

• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Proven experience (5+ years) in customer service, administration, or operations roles, with at least 2 years in a leadership capacity.
• Strong leadership and people management skills, with a "doer" or "can-do" attitude and the ability to take a hands-on approach when necessary.
• Proficiency in Microsoft Excel for data analysis, reporting, and operational metrics.
• Excellent communication, problem-solving, and conflict-resolution abilities.
• Ability to work in a fast-paced, dynamic environment and manage multiple priorities.
• High level of attention to detail and organizational skills.

Preferred Quality:

• Experience in process improvement and operational efficiency initiatives.
• Familiarity with data analysis and reporting tools.
• Experience working within a startup or fast-growing company environment.

At our company, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Hybrid work arrangement
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental and vision benefit
• Strong learning and development plans for your career growth
• International work environment and flat organization

• Manage multi-disciplinary construction project schedules including design, engineering, construction, Commissioning and integration of contractor’s schedule
• Partner with key stakeholders including facility owners and global supply management and site construction contractors, etc to look for pull in opportunities
• Work directly with the schedulers from the various general contractors & design build teams to evaluate and monitor schedule risks using Earned Value Method (S curve) Schedule Risk Analysis (SRA) or other industry widely accepted approach
• Define and analyze Project critical paths across all schedules and project stages and be able to produce reports, KPI metrics, float trends, lookahead reports, etc.
• Facilitate interactive planning and schedule review sessions with the project team as well as key stakeholders to walk through the critical path, showcase the critical activities and work with team to mitigate schedule delays
• Identify critical milestones from overall schedule
• Validate Contractor approaches/schedule's logic, duration and activities while measuring and reporting of progress against schedule including analysis of project documents to identify potential project impacts
• Consolidate progress reports for management review including preparation of appropriate project schedule indicators.
• Establish, implement and adhere to Schedule Change Control process including review and agreement of impact of project and scope changes to ensure control is incorporated in the overall project schedule and progress measurement system.
• Accumulate and access historical data for use in maintaining realistic future planning and forecasting.

Job description

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are looking for a highly organized and customer-focused Head of Concierge to lead and elevate the service delivery for our most valued customers. This role is key in managing VIP client interactions through our customer service and chat teams, ensuring every engagement reflects the highest standards of care, personalization, and efficiency. You will oversee a dedicated team, design strategies to enhance customer satisfaction, and build lasting relationships with VIP clients.

Key Responsibilities:

• Oversee all VIP customer interactions, ensuring personalized and exceptional service.
• Proactively anticipate client needs and deliver tailored solutions through the chat and support channels.
• Lead, train, and inspire a high-performing concierge team specializing in customer experience.
• Foster a culture of responsiveness, empathy, and commitment to excellence.
• Develop and implement strategies to enhance the VIP customer journey across all touchpoints.
• Collaborate with the Customer Experience team to align concierge services with company objectives.
• Manage daily operations of the concierge and chat teams, ensuring efficiency and timely responses to customer queries.
• Monitor and optimize processes to deliver superior outcomes for VIP customers.
• Build strong relationships with VIP clients, ensuring their loyalty and satisfaction.
• Act on feedback to continually improve service offerings and address any concerns effectively.
• Establish and track key performance indicators (KPIs) for service quality and team efficiency.
• Analyze customer data and trends to identify opportunities for improvement and innovation.

• Proven experience in customer service, customer experience, or similar roles, with a focus on VIP client management.
• At least 6-8 years of experience, with 3+ years in a leadership position managing chat or customer service teams.
• Exceptional communication and interpersonal skills, with the ability to handle high-pressure situations calmly.
• Strong analytical and problem-solving skills.
  

Personal Attributes:

• Customer-focused mindset with a passion for delivering excellence.
• Natural leader with the ability to inspire and motivate a team.
• Solution-oriented, proactive, and able to think on your feet.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

About Us

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.my, helps millions find the insurance policy with the best value and highest coverage for them.

Our core strengths are in navigating the most complex regulations and environments, creating some of the most innovative products in the world. For instance, we are the first platform globally to simplify and offer investment-linked life and health insurance online, coupled with an instant talk-to-agent service. We are seeking a Customer Service Representative to join our passionate team and help us maintain our commitment to excellence.

Position Overview:

As a Customer Experience Executive, you will be the first point of contact for our valued customers. You will play a critical role in ensuring their satisfaction by providing prompt, courteous, and effective support. This position requires excellent communication skills, a customer-focused attitude, and the ability to resolve inquiries and issues efficiently

Responsibilities

• Own customer communications (chat and calls mainly) from initial contact until resolution, escalating issues to relevant departments as necessary.
• Maintain a high level of product knowledge to assist customers effectively.
• Provide timely and professional assistance to customers via live chats.
• Be the owner of the customer feedback loop to internal functions to help create better products and help improve customer experience.
• Deliver an amazing experience to every customer by going above and beyond their inquiries, feedback, and needs.
• Proactively provide constant feedback to the team on market trends, unmet needs, and opportunities to create impact for our customers.
• Work together as a team to achieve timely turnaround time and quality replies to every customer.
• Stay up to date on company policies, procedures, and product knowledge.
• Contribute to a positive and collaborative work environment.

• This role is open only to locals.
• Fully Work from Office - Office Location: 1 Tech Park, Bandar Utama
• 4 Shift timings: 7am - 4pm, 9am - 6pm, 11 am - 8pm, 3pm - 12am (weekdays and weekend)
• Possess own transportation is encouraged
• Open to fresh graduates
• Required language(s): English, Mandarin
• Minimum Diploma/Degree in any field
• High level of attention to details.
• Strong work ethic and willingness to take on any tasks.
• Comfortable working in an extremely fast paced and international environment
• Full Training Provided (Theory & Hands-on training)
• A positive attitude and a commitment to delivering outstanding service
• Ability to communicate with customers with a level of empathy.
• Immediate availability is a plus point.

• International work environment and flat organization
• Team culture - highly practical and results oriented.
• Free training and development, constantly improve yourself.
• Fast moving, challenging and unique business problems.
• Competitive salary.
• Casual work attire

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our core strengths are in navigating complex regulations, creating innovative products, and delivering exceptional customer experiences.

Position Overview:
We are seeking a visionary Head of Customer Experience to lead our efforts in delivering exceptional customer satisfaction and loyalty. This role will drive the customer-centric strategy across the organization, ensuring that every interaction enhances the customer journey and fosters long-term relationships.

• Develop and implement a comprehensive customer experience strategy aligned with company objectives.
• Champion a customer-first culture across the organization.
• Analyze customer journeys to identify pain points and areas for improvement.
• Work cross-functionally to design and implement solutions that enhance the customer experience.
• Define and monitor key performance indicators (KPIs) for customer satisfaction and loyalty.
• Leverage customer feedback and data analytics to inform decision-making and strategy adjustments.
• Build and lead a customer experience team to drive initiatives and ensure consistent service delivery.
• Provide coaching and development opportunities for team members.
• Partner with internal teams (e.g., Sales, Marketing, Product) to align on customer needs and deliver a unified experience.
• Represent the voice of the customer in executive meetings and strategic planning.

Qualifications:

• Bachelor’s degree in Business, Marketing, or a related field.
• 5+ years of experience in customer experience or related roles, with 3+ years in a leadership capacity.
• Expertise in journey mapping, customer feedback systems, and CX metrics.
• Strong analytical, problem-solving, and interpersonal skills.
• Proficiency in CRM tools and customer experience platforms.

Personal Attributes:

• Strategic thinker with a customer-focused mindset.
• Passionate about creating meaningful and memorable experiences.
• Skilled in managing change and driving innovation.

• Competitive salary and benefits package.
• International work environment with a flat organizational structure.
• Opportunity to lead and shape a key function within a fast-growing company.
• Casual work attire and a collaborative team culture.

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services solutions. Through collaboration between our colleagues, partners and customers, we strive to enrich the society through constant innovation and development of solution driven tools.

WHAT WILL YOU DO?

• You will build long term direct relationship with clients, will work closely with them to uncover new sales opportunities within your assigned client accounts. You are responsible in managing all aspects of sales from Prospecting, Qualifying, Proposing, Closing & Collection.

WHO YOU ARE?

• You have 2 - 4 / >5 years’ direct sales experience in the IT industry; experience in Mid-sized to Enterprise level accounts would be an added advantage.
• You have a strong passion in helping customers in their business digitization journey and have established a comprehensive client base through your past & current sales roles.
• You are passionate about sales and derive satisfaction in being able to articulate the business benefits of Konica Minolta’s IT offerings and deliver positive outcome that enhances & improves your client’s business.
• You have a solid understanding on how to effectively position & market IT solutions such as Managed IT Outsourcing & Resource Services, Next Generation Network Security solution, Business Process, Managed Content & Managed Print Services.
• You’re experienced in owning the full sales cycle - prospecting, customer solution presentation, negotiating and closing the sale with a proven track record of execution.
• You possess strong understanding of business & market / vertical trends that will enable you to drive a consultative engagement approach with your clients.
• You’re a strong team player and have demonstrated the ability to collaborate effectively with different internal supporting business units such as Support, Engineering, Operations & Marketing.
• Sales hunter role
• Essential skills are Prospecting, Lead Generation, Presentation, C-suite engagement, Cold-calling

WHY KONICA MINOLTA ? 

• At Konica Minolta, we believe everyone is unique and each brings with them their individual talents in our mission to deliver positive business outcome to our clients.
• We believe in new value creation through constant innovation which is the essence of what drives us to success. We continuously strive to develop new ideas & better ways of delivering value to our clients in the present, future & beyond.
• Building on Konica Minolta’s strong digital imaging foundation, we’re now embarking on an exciting transformation journey where we deliver solutions beyond the printing arena by providing innovative IT centric solutions to our clients.

If this role sounds like the opportunity you are looking for, don't hesitate to apply and let us discuss further! 

Overview:
We are looking for a motivated and enthusiastic Learning and Development Intern to join our HR team. This is an excellent opportunity for someone looking to gain hands-on experience in the field of employee training, development programs, and talent management. As an intern, you will support the L&D team in organizing, executing, and improving training and development initiatives.

Key Responsibilities:

• Assist in coordinating and organizing training sessions, workshops, and seminars.
• Help prepare training materials and resources for various programs.
• Support in scheduling training events and communicating with employees regarding session details.
• Monitor and track employee attendance for training programs.
• Gather feedback from participants and assist in evaluating the effectiveness of training programs.
• Maintain and update the L&D database, records, and materials.
• Help research industry trends and best practices in employee learning and development.
• Support the team in administrative tasks related to learning and development initiatives.
• Assist in developing reports and presentations on training activities and results.

Bjak is revolutionizing the financial services industry across ASEAN by providing affordable, innovative solutions that empower millions of people. Headquartered in Malaysia, Bjak is Southeast Asia's largest insurance portal, offering customers the best value and highest coverage for their insurance needs. With our strong focus on technology and data-driven solutions, we make financial services more accessible and understandable.

As part of our expansion into Taiwan, we are looking for a talented Mandarin Graphic Designer to join our creative team and help us build a compelling visual identity for the Taiwan market. This role will be based in Malaysia, but your focus will be on creating designs tailored to the Taiwan audience.

About the Role
The Graphic Designer will be responsible for designing visually appealing, engaging, and culturally relevant materials for Bjak’s Taiwan operations. You will work closely with the marketing and product teams to develop assets that resonate with Taiwanese consumers while maintaining alignment with Bjak's brand identity and global vision.

This role requires an experienced designer with a strong understanding of Taiwan’s design preferences, trends, and consumer culture. You should be ready to create high-quality digital and print designs that support marketing campaigns, product launches, and brand-building activities tailored to the Taiwan market.

What You Need to Excel as a Graphic Designer:

• Cultural Understanding: You should have a strong understanding of Taiwan’s cultural and design preferences, ensuring your work resonates with the local audience.
• Design Expertise: You will create a wide range of design assets, including digital ads, social media visuals, website banners, product images, and print materials, ensuring consistency with brand guidelines.
• Creative Vision: You should have a keen eye for detail, creativity, and aesthetics, turning complex ideas into clear, compelling visual stories.
• Proficiency in Mandarin: As this role will cater to the Taiwan market, fluency in Mandarin is essential for understanding local trends, communicating with teams, and ensuring that the designs are culturally appropriate.
• Cross-Functional Collaboration: Work closely with the marketing, content, and product teams to ensure that designs are aligned with campaign objectives and meet the needs of the Taiwan market.
• Design Tools Proficiency: Expertise in design software such as Adobe Creative Suite (Illustrator, Photoshop, InDesign) and familiarity with web design tools.
• Adaptability: Be flexible and adaptive to different design styles, and able to incorporate feedback to iterate quickly and improve designs based on market response.

• Proven graphic design experience, with at least 3-5 years 
• Strong portfolio demonstrating your experience with digital, print, and social media design.
• Proficiency in Mandarin, both written and spoken, to ensure that all designs are tailored for the Taiwan market.
• Excellent knowledge of design principles, typography, color theory, and layout.
• Familiarity with marketing and branding concepts and how to create designs that effectively communicate key messages.
• Ability to work independently and as part of a team, managing multiple projects simultaneously in a fast-paced environment.
• A passion for design and creativity, with the ability to stay current with design trends and industry best practices.

At Bjak, you’ll have the opportunity to be part of an innovative and fast-growing company, working on exciting projects that will shape the future of financial services in Taiwan. This role provides a unique chance to showcase your design skills while making a tangible impact on our brand’s success in the region.

Benefits Include:

• Competitive salary and benefits package
• Flexible working arrangements
• Opportunity to work in a dynamic and growing team
• Access to global design projects while focusing on the Taiwan market

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground, and The Cluster, each bringing our community a unique member experience. We build, nurture, and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrive in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

We are seeking a skilled Full Stack Developer to join our dedicated in-house tech team at our coworking company. As a Full Stack Developer, you will play a crucial role in the development and maintenance of our self-developed CRM system, which serves as a backbone for our operations.

Your responsibilities will include gathering user requirements, defining system functionality, and writing code in various languages, such as JavaScript, PHP and frameworks such as ReactJS and React Native. You will be involved in the entire software development life cycle (SDLC), from preliminary system analysis to testing and deployment, ensuring the scalability and performance of the CRM system. 

The ideal candidate will have a strong technical background, a passion for software development, and the ability to work effectively in a small team environment. Join us in shaping the future of our technology stack and delivering innovative solutions to enhance our co-working experience.

ROLE AND RESPONSIBILITIES

• Execute the full software development life cycle (SDLC), including requirements gathering, system analysis, design, coding, testing, deployment, and maintenance.
• Collaborate with stakeholders to gather user requirements and translate them into technical specifications.
• Develop flowcharts, layouts, and documentation to identify requirements and propose effective solutions.
• Write well-designed, efficient, and testable code in languages such as Javascript, PHP and frameworks such as ReactJS and React Native.
• Integrate software components into a fully functional software system, ensuring seamless interoperability and optimal performance.
• Develop and implement software verification plans and quality assurance procedures to ensure the reliability and stability of the CRM system.
• Document and maintain software functionality, including technical specifications, user guides, and system documentation.
• Troubleshoot, debug, and resolve issues in existing systems, applying analytical and problem-solving skills to deliver timely resolutions.
• Leverage industry best practices and standards to ensure compliance with project plans and industry regulations.
• Deploy programs to production environments, monitor their performance, and evaluate user feedback to continuously improve and enhance the software.
• Stay up-to-date with the latest advancements in software development and integrate new features and technologies into the CRM system.

• At least 1 year of working experience in a Full Stack Developer or Software Developer role, with a focus on mobile and web-based applications and systems.

• Experience in designing and developing interactive applications with a focus on user experience.
• Proficiency in programming languages such as Javascript, PHP and frameworks such as ReactJS and React Native.
• Proficiency in developing frontend applications using frameworks such as React Native, React JS.
• Knowledge on relational databases such as MYSQL, Mariadb is a plus.
• Knowledge on cloud infrastructure like AWS is a plus.
• Experience with test-driven development.
• Strong understanding of the Full Stack Developing principles and the software development life cycle (SDLC).
• Ability to work effectively in a small team environment, collaborating with colleagues to deliver high-quality software solutions.
• Bachelor's degree in computer science, Full Stack Developing, or a related field. Relevant certifications or additional qualifications are a plus.

• Competitive salary reflective of your growth
• Variety of discounts across our growing industry partners
• A comprehensive training academy to support your growth and longevity with us
• Education allowance to support external training 
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• An extra day of leave to celebrate your birthday
• An annual dedicated day to volunteer at a charity of your choice
• Two days Flexcation a year, used to extend your time away by working in any of The Flexi Group locations 

WE ARE AN EQUAL-OPPORTUNITY EMPLOYER

We are committed to creating an inclusive, respectful environment that embraces individuality and talents. All appointments and promotions are made on the basis of performance and ability. We are committed to the continued development of our teams' personal skills and business acumen. All team members will be treated fairly and unbiasedly and given every encouragement to reach their potential.

We are seeking a Payroll Intern to support the payroll team in various administrative tasks. This position offers an opportunity to gain hands-on experience in payroll and HR function

• Prepare confirmation and verification letters for employees.
• Organize and maintain personal files and other payroll-related documents.
• Prepare payroll decks and related reports.
• Create and distribute memos and pamphlets related to payroll and HR matters.
• Assist associates with resetting their Ramco passwords.
• Manage AIA enrollments and terminations for employees.
• Support in organizing payroll-related events, such as SOCSO and insurance briefings.
• Assist with salary and benefit benchmarking for reward management.
• Extract data from personal files for scanning and documentation for the Global Cosmos Project.

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations.

About the role

With growing customer accounts and demands in Aerospace, we are assembling a team of Customer Service Executives to deliver visibility, proactivity, optimization and high level of customer satisfaction to our major Aerospace account. Based in our Subang Jaya 4PL hub, the team of Customer Service Executives will be rostered in 4 shifts to ensure 24/7 availability to meet our customers' needs.

• Process customer’s orders/inquiries timely and accurately.
• Ensure customer’s orders are dispatched in the best route (transport plan) to optimize freight cost.

• Liaison with multiple parties including customers, overseas agents, etc for freight handling and/or other matters

• Handle shipping documentation (import/export / BL / documentation).

• Ensure compliance with customer’s Standard Operating Procedure.

• Communicate discrepancies/issues to team supervisor/manager when necessary.

• Consistently monitor emails and respond in a timely and professional manner to Customers and Appointed Service providers to provide full visibility to Customers.

• Responsible and familiarize with track & trace systems (LINK).

• Continuous update through communications on current statuses from Bollore network, international carriers, and subcontractors, troubleshooting any irregularities, and well well-prepared to construct information flows smoothly and timely to customers.

• Proactively request service failure reasons from the service providers' network and update Customers in the event of any service deviation from standard transport mapping.

• Ensure that contractual rates and agreed plans are always closely followed and aligned with Customers’ expectations.

• Work closely with OPM/RCM in preparing business review materials on a periodic basis (monthly & and quarterly).

• Lead periodic conference calls with the Customer's Control Tower or Key Contacts in reviewing the Dashboard Reports and time-critical shipments.
• Active participation in business reviews together with OPM/RCM to present our contractual performance and identify common service issues.
• With the support of peers, able to relate to the customer in transposing recurrence service issues.
• Carrying out any other ad-hoc work instruction requests made by the supervisor/manager.

The successful candidate

• Experience in transport management / freight forwarding (air operations)
• Knowledge in flow management/control tower / IFF contract operations management / key accounts
• Knowledge in freight forwarding, AOG and oversize cargo will be an advantage
• Excellent command of written and spoken English
• Must be willing to work on a 24/7 rotational shift
• Customer centric mindset

Bjak is reshaping the financial landscape in ASEAN, providing affordable, innovative solutions to millions of people across the region. Headquartered in Malaysia, we operate the largest insurance portal in Southeast Asia, helping customers find the best value for their insurance needs. By leveraging advanced technology and data science, we are simplifying access to financial services and empowering customers to make smarter, more informed decisions.

As we continue to grow and strengthen our presence in Malaysia, we are looking for an experienced and dynamic Marketing Manager to lead our marketing efforts and drive the company’s success in the Malaysian market.

About the Role
The Marketing Manager – Malaysia will be responsible for developing and executing Bjak’s marketing strategy in Malaysia. You will lead the efforts to localize our global initiatives and ensure they are aligned with the unique preferences, behaviors, and trends of the Malaysian market. The role requires a hands-on leader who thrives in a fast-paced environment and understands the intricacies of consumer behavior in Malaysia, as well as the competitive landscape.

We need someone who can take ownership of the brand, drive customer acquisition, and maintain Bjak’s position as a leading player in the market. You should be ready to hit the ground running, with a clear understanding of what it takes to succeed in a rapidly changing industry.

• Market Expertise: You should be an expert in Malaysia’s consumer landscape, understanding local trends, cultural nuances, and preferences to create campaigns that resonate with the audience.
• Strategic Campaign Execution: You will be responsible for designing and executing integrated marketing strategies, from digital marketing to offline campaigns, ensuring a seamless customer journey.
• Digital Proficiency: You should have a deep understanding of digital marketing channels, including social media, SEO, content marketing, and performance marketing, and know how to leverage these to drive engagement and conversions.
• Brand Stewardship: Be able to effectively position and communicate Bjak’s value proposition in Malaysia, ensuring brand consistency across all touchpoints.
• Data-Driven Mindset: Know how to measure, analyze, and optimize marketing campaigns using data, ensuring that every campaign delivers maximum impact and ROI.
• Cross-Functional Collaboration: Collaborate with internal teams, including product, sales, and customer support, to ensure a cohesive and unified approach to marketing.
• Agency & Vendor Management: You should have experience managing relationships with agencies, partners, and influencers to amplify campaigns and build brand awareness.

What We’re Looking For

• 7+ years of marketing experience, with at least 3 years in a leadership role focused on the Malaysian market.
• Proven ability to develop and execute marketing strategies tailored to the Malaysian consumer market.
• Strong knowledge of digital marketing tools, including paid media, social media, email marketing, and analytics platforms.
• Excellent communication skills in English and Bahasa Malaysia, with the ability to craft engaging content and lead bilingual campaigns.
• A strategic thinker with a hands-on approach, able to balance big-picture vision with tactical execution.
• Strong analytical skills and a data-driven approach to campaign planning and decision-making.

At Bjak, we offer the opportunity to be part of a fast-growing company at the forefront of innovation in financial services. As the Marketing Manager – Malaysia, you will play a key role in driving the success of our Malaysian operations while working in a dynamic, supportive, and collaborative environment.

Joining Bjak offers:

• The chance to make an immediate impact on Bjak’s success in Malaysia.
• A creative and flexible work environment that encourages innovation.
• Competitive compensation, benefits, and opportunities for professional growth.

We're offering a competitive salary, including the possibility to earn employee stock options.

For exceptional candidates, we are able to sponsor visas to Hong Kong or Germany for this role.

As iOS engineer, you'll get the chance to work on our app, which is used by over 700,000 musicians every month.

As part of a small team, you'll be able to take over real responsibility and contribute to the product that actually gets shipped to hundreds of thousands of users.

**Examples of what you'll probably work on (flexible depending on your skills and areas of interest):**

- Frontend: Implement user interfaces based on great designs and specs

- Backend: Implement robust communication with our backend server using the interwebs

- IoT: Learn about implementing communication to our hardware product via Bluetooth Low Energy and Bluetooth 5

- Architecture: We refactor. Our code deserves to be beautiful

- Keep an eye out for portability and scalability – we build software that lasts

- Give feedback to the product owner about the specs and contribute to the roadmap planning

- Learn about new concepts and technologies from your coworkers, and contribute your own ideas and knowledge

- Pick up our challenge to reduce our bug count to (near?) zero

**Skills we're looking for in the ideal candidate:**

- Someone who talks Swift, and has an opinion about architecture design, ranging from MVP to MVVM and beyond

- Understanding of Storyboards and Adaptive Layouts

- Understanding of Apple’s design principles and human interface guidelines

- A creative engineer that has experience translating designs into functional UI with attention to detail

- Unit-test code for robustness, including edge cases, usability, and general reliability

- A responsible individual who loves learning new technologies

**Skills of our current engineering team:**

- Native Android and iOS development

- Bluetooth Low Energy / Bluetooth 5 (IoT)

- Open Source Parse Server

- Low-level audio processing

- MIDI communication

- Network synchronization

- ARM Cortex M0/M4 Embedded Systems

- Prototyping in Python

- Haptics

We’re still a relatively small tech team where everybody is working towards a team goal, and on multiple platforms: iOS, Android, Embedded Systems, Digital Signal Processing, Backend.

We do our best to create development processes that are transparent and modern: We practice Scrum, refine the specs in the backlog every week, keep track of bugs, perform tests and have a daily stand-up meeting between our colleagues in the office and remote.

Every engineer wears many hats and needs to learn different things quickly. If self-organizing is your thing, you’ve found your place.

**Tools we use:** Jira, Linear, Parse Firebase, Git, scrum framework with bi-weekly sprints and team demos

Join us as a Product Manager to lead the vision, strategy, and growth of Designs.ai and our creative tools! Drive innovation, collaborate with dynamic teams, and create seamless user experiences that redefine how the world designs.

The Job:

• Product Strategy and Vision:
• Define and communicate a compelling product vision, strategy, and roadmap for Designs.ai and other associated products aligned with the company's overall goals.
• Stay ahead of market trends, customer needs, and competitive landscape to ensure product differentiation.
• Be data centric in product prioritization.
• Product Development and Management:
• Work closely with engineering, design, and AI teams to build and enhance features, ensuring a seamless user experience.
• Lead product lifecycle activities, from concept to launch, and post-launch analysis.
• Prioritize features and enhancements based on user feedback, analytics, and business goals.
• Develop and maintain clear product documentation, including specifications and user stories.
• Stakeholder Collaboration:
• Act as the main point of contact for cross-functional teams, including leadership, marketing, sales, education and customer support.
• Collaborate with the CTO and leadership team to align on product direction and milestones.
• Metrics and Performance:
• Define, track, and analyze key performance indicators (KPIs) to measure product success.
• Utilize data-driven decision-making to identify opportunities for improvement and innovation.
• Customer Focus:
• Engage with users and gather feedback through surveys, interviews, and usability testing to continuously improve the product.
• Champion the voice of the customer within the organization.

The Person:

• Minimum 5 years of experience in Product Management, preferably in SaaS, AI, or design tools.
• Proven track record of managing successful products from ideation to launch.
• Experience with agile methodologies and tools like Jira, Trello, or similar.
• Strong understanding of UI/UX principles and user-centered design.
• Excellent communication and presentation skills to engage both technical and non-technical stakeholders.
• Analytical mindset with proficiency in using tools like Google Analytics, Mixpanel, or similar.
• Familiarity with AI, machine learning, or creative tools is a strong advantage.
• Familiarity with AI and machine learning concepts, especially as applied to creative tools.
• Understanding of APIs, web technologies, and basic programming concepts (preferred).
• Ability to inspire and lead cross-functional teams without direct authority.
• Exceptional organizational and prioritization skills to manage competing priorities effectively.
• Passion for design and creativity, with a keen understanding of customer needs and challenges.
• A proven ability to turn user insights into actionable product improvements.

• Annual Leaves- Additional annual leave will be credited to you on a yearly basis.
• Medical and Insurance Coverages - We have got you covered.
• Subsidies - Enhancing your well-being, we offer optical and dental subsidies
• Opportunities - Above training and guidance, you will have the opportunity to try, to build your confidence and become your best self, and to interact and build a strong relationship.
• Rocking Diversity- Play hard, work harder with people of diverse skill sets and experiences! Challange yourself to step out of your comfort zone, and you'll find yourself growing in way you'd never imagine.

Bjak is focused on providing access to affordable and sustainable financial services for people in ASEAN. Headquartered in Malaysia, Bjak is the largest insurance portal in Southeast Asia. Our main portal, Bjak.com, helps millions find the insurance policy with the best value and highest coverage for them. Our investments in technology, such as Custom API, trading systems, and data science, enable easy access to financial services that were previously inaccessible or difficult to understand.

Join us on this exciting journey as we expand our operations in Malaysia. We're looking for dynamic individuals who share our vision and want to contribute to the next chapter of Bjak's success.

Job Overview
The Group Human Resource Director (GHRD) will play a critical hands-on role in shaping and executing HR strategy across the organization. This is a unique opportunity for an experienced HR leader who enjoys not only driving strategy but also staying involved in the operational, day-to-day HR activities. The ideal candidate is someone who thrives in a fast-paced, dynamic environment and is comfortable rolling up their sleeves to ensure the successful implementation of HR practices across multiple regions.

Hands-On HR Leadership:

• Lead the HR function across the group with a hands-on approach, actively participating in day-to-day HR operations, such as recruitment, employee relations, and talent management.
• Partner closely with regional HR teams, providing guidance and support on both strategic and operational matters to ensure smooth HR function.
• Provide direct involvement in resolving complex HR issues, from conflict resolution to workforce planning and restructuring, ensuring a proactive HR function.

Talent Acquisition and Development:

• Personally oversee and participate in the recruitment of senior-level positions and other critical roles, ensuring alignment with the business’s growth strategies.
• Be hands-on in implementing onboarding, training, and development programs to build a strong pipeline of talent across the group.
• Work closely with leadership to create talent management and succession planning programs that are practical and scalable.

Compensation, Benefits, and Compliance:

• Take a direct role in reviewing and designing competitive compensation and benefits packages that meet employee needs and business goals.
• Ensure compliance with labor laws and provide hands-on leadership in addressing employee relations, ensuring fairness and legal alignment.
• Oversee and actively participate in the implementation and review of compensation structures to keep the organization competitive.

HR Operations:

• Be deeply involved in day-to-day HR operations, including overseeing payroll, HR administration, and performance management.
• Manage the HR team directly and ensure effective collaboration with regional offices to ensure seamless HR service delivery.
• Provide hands-on support for HR system implementations and process improvements, ensuring they are tailored to the needs of the business.

Organizational Development and Culture:

• Actively drive and support culture-building initiatives, fostering a collaborative and positive work environment across all regions.
• Lead hands-on change management initiatives to adapt the organization for growth, including workforce restructuring, leadership coaching, and development programs.

HR Technology and Analytics:

• Leverage HR systems and data analytics with a hands-on approach to drive operational efficiencies and informed decision-making.
• Lead the collection and analysis of HR data, using it to make informed, strategic decisions for talent management and operational improvements.

Qualifizations & Skills:

• Education: Bachelor’s degree in Human Resources, Business Administration, or a related field. A Master’s degree or MBA is preferred.
• Experience:
• 10-15 years of progressive HR experience, with at least 5 years in a senior HR leadership role.
• Proven track record of being hands-on in HR operations while developing and executing broader HR strategy.
• Experience in managing HR functions in fast-growing, multinational companies, with experience working across diverse geographies.
• Skills:
• Ability to balance strategic leadership with hands-on involvement in daily HR operations.
• Strong problem-solving and conflict resolution skills with a proactive, practical approach to employee relations.
• Excellent communication, negotiation, and leadership skills, with the ability to engage and influence stakeholders at all levels.
• Proficiency with HRIS systems, HR analytics, and data-driven decision-making.
• Adaptability and resilience to thrive in a fast-paced, dynamic environment.
• Strong cultural awareness and experience working in diverse, multicultural environments.

At Bjak, we believe in fostering an environment where you can thrive. Our benefits package includes:

• Competitive salary
• Flexible working hours
• Casual work attire
• Comprehensive medical, dental, and vision benefits
• International work environment and flat organization

Bjak is transforming financial accessibility in ASEAN by providing affordable and innovative solutions to millions. Headquartered in Malaysia, Bjak operates the largest insurance portal in Southeast Asia, empowering customers to find the best value for their needs. With cutting-edge technology and a commitment to customer-first experiences, Bjak is shaping the future of financial services across the region.

About the Role
The Chief People Officer (CPO) is a cornerstone of Bjak’s executive leadership team, tasked with shaping and sustaining a high-performing, people-centric organization. As the steward of Bjak’s talent and culture, the CPO drives initiatives that enhance employee engagement, organizational effectiveness, and long-term business growth.

We expect our CPO to be the custodian of our values, the architect of our talent strategies, and a trusted advisor to the leadership team. This role demands a seasoned leader with a deep understanding of organizational dynamics, regional labor markets, and a proactive approach to the challenges of a rapidly scaling organization.

• Leadership Mastery: Understand how to shape and lead a global people function, aligning talent strategy with business priorities. You must be comfortable guiding Bjak’s leadership team on workforce planning, succession, and organizational change.
• Strategic Acumen: Develop and execute a people strategy that supports growth while balancing operational excellence. You should have the foresight to anticipate challenges and opportunities in talent acquisition, retention, and organizational development.
• Culture Stewardship: Instinctively know how to nurture and evolve company culture while embedding diversity, equity, and inclusion in everything you do. You’re expected to foster a collaborative and innovative work environment that inspires employees across regions.
• Talent Expertise: Ensure we have the right people, in the right roles, at the right time. You must bring deep expertise in talent attraction, leadership development, and creating pathways for internal growth.
• Compensation and Governance: Have a firm grasp of designing competitive and compliant compensation strategies that reflect our values and attract top-tier talent. You’ll be responsible for ensuring our HR practices align with legal and ethical standards globally.
• Change Agent: Bring proven experience in leading large-scale transformations, from organizational redesign to new technology implementations. You’re expected to navigate change with resilience and empathy, ensuring buy-in at all levels.
• Data-Driven Decision-Making: Leverage analytics and HR technology to monitor workforce performance and inform strategic decisions. You should naturally combine intuition with data to shape your approach.

What We’re Looking For

• 15+ years of progressive HR leadership, with significant experience in senior executive roles.
• A track record of leading HR in high-growth, multinational organizations.
• Deep understanding of regional markets, particularly across ASEAN, and the ability to navigate their complexities.
• Exceptional communication and relationship-building skills, with the gravitas to influence and inspire at the executive level.
• Visionary yet pragmatic mindset, with the ability to balance strategic foresight and hands-on execution.

At Bjak, we believe our people are our greatest asset. Joining as our CPO offers:

• The opportunity to shape the future of a fast-growing organization impacting millions across ASEAN.
• A dynamic and inclusive environment where innovation thrives.
• Competitive compensation, benefits, and growth opportunities.

Description

Now part of the logistics division of the CMA CGM Group, PRISM is an independent next generation 4PL company designed to meet the specific needs of customers in transforming their supply chain. PRISM has integrated offer of services and advice based on its robust expertise in Transport, Customs and digital solutions which can be customized and interfaced through its own 4PL management system or through reversible solutions available in the market. Globally, PRISM works with operational hubs in America, Europe, Asia and across its network centres of expertise in France and Switzerland. PRISM offers coverage across 3 time zones for 24/7 availability and greater customer proximity.

A central theme of its operational excellence approach, PRISM objectively selects the best supplies in the market, contribute to the freight purchasing strategy and provide end-to-end flow management, while seeking to optimize, time to market and reduce the carbon footprint of transport operations

Lead a team of Customer Services agent (Front-Offices, Back-Offices, Billing Auditors…)

• Ensure the targets (performance, quality, cost) are reached by the team who is responsible for
• Lead the team by bringing team spirit, encouraging continuous improvement initiatives
• Coach the team by sharing his/her experience and bringing trust and self-confidence
• Organize the daily team attendance and involvement (hybrid management, back-ups…)
• Alert his/her direct Manager in case of dysfunction internal to the team
• Escalate any related topics to the upper level of hierarchy, as per the agreed escalation matrix

Supervise and Monitor the Operational Workflow to Ensure a Full Supply Chain Visibility to the Customer

• Receive and control customer bookings according to the processes in place
• Contribute to the continuous improvements and savings for the customer (optimization, consolidations…)
• ensure the data quality and assign customer booking to a selection of 3PLs
• monitor shipments on regular basis (3PL shipment confirmation, milestones completion, etc.)
• drive corrective actions when required (missing event, missing document etc.)
• monitor delays and deliveries events using the dedicated IT solutions (TMS, collaborative platform, BI…)
• alert the customer team pro-actively in case of deviation and propose alternative solutions
• communicate with internal (regional and overseas) and external organizations
• ensure that all communications generated in the related IT solution (chat, tasks etc.) are handled in a timely manner.
• create the reports and analysis to give a consolidated vision of the flows for a single customer
• track and provide corrective actions for the customer complaints

Deliver Customer Satisfaction

• manage and supports order management to ensure the best possible service level

• meet deadlines and ensure completion of customer service tasks within the expected time frames
• ensure a consistent and pro-active communication flow with the customer
• act as a strong interface to resolve customer problems, manage troubleshooting and issue resolution
• prioritizes, resolves and/or escalates issues to secure the customer’s interest
• represent PRISM internally and externally
• Use the tools and communication to react to customer requests
• Act as Single point of contact for the customer
• Report saving initiatives to the dedicated department
• provide his/her expertise in transportation management
• Use of the technologies to be more efficient and work with the Customer Business Solution (I.T representative)

Contribute to improve Partner and Vendor performance

• monitor the 3PLs service quality and give feedback to the Hub manager
• monitor the good deployment and efficiency of new operational practices with the 3PLs
• Contribute to formalize the SOP
• provide 1st level of support to the 3PL (operational inquiries, data matters etc.)
• set up and monitor corrective action plans in agreement with the Hub manager

Others

• Other tasks as assigned by the Manager

• Proven track record in a similar role, ideally in a 4PL environment

• Minimum of 3 years of transport management / freight forwarding experience (Air operations)
• Transport Operations Management (Airfreight)
• Excellent in verbal and written English
• Experience in AOG (Aircraft on Ground)

MU 3IN1

Laboratory & Incoming

• Supervise and ensure the quality of finished product is maintained.

Laboratory & Incoming

• Supervise, monitor and assure quality of incoming raw materials, in-process product & end product in accordance to product specifications & customer requirements.

• Assist to co-ordinate new product developments with R&D in terms of formulation of products.  
• Documentations, involved verifying Quality Control Record.
• Supervise and ensure in issues related to safety and quality.
• Assist to co-ordinate & oversee quality checking activities inclusive of food safety.
• To assist Quality inspectors, Checkers to carry out quality inspection.
• Housekeeping of the lab.
• To perform any other duties that may be assigned from time to time by Management.

Quality Check & Outgoing

• Inspect and record timely of all results in quality records.
• Responsible for line inspection to ensure production operation and process are in accordance with the required standard.
• Highlights non-conformance of production operation, semi process and finish products promptly to related personnel for immediate corrective actions.
• To control process deviation and eliminate the cause of quality products thus reducing unnecessary wastage.
• To carry out hygiene inspection and highlight any inadequacies.
• Carry out lab testing from incoming of raw material to finish products.