Total 8 brand executive job vacancies in Others category in Malaysia

Responsibilities:

• Greet and direct customers.
• Provide accurate information (e.g. product features, pricing and after-sales services).
• Answer customers' questions about specific products/services.
• Conduct price and feature comparisons to facilitate purchasing.
• Cross-sell products.
• Ensure racks are fully stocked.
• Manage returns of merchandise.
• Work with the Retail Sales Representatives team to provide excellent customer service (especially during peak times).
• Inform customers about discounts and special offers.
• Provide customer feedback to the Store Manager.
• Keep up-to-date with new products/services.

Requirements:

• Proven work experience as a Retail Sales Representative, Sales Associate or similar role.
• Familiarity of the retail sales process.
• Understanding with consumer behavior principles.
• Knowledge of inventory stocking procedures.
• Basic math skills.
• Track record of achieving sales quotas.
• Good communication skills, capable of building trusting relationships.
• Ability to perform in fast-paced environments.
• Flexibility to work various shifts.
• Possess at least a Bachelor's Degree in Marketing or relevant field.

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal leave
• Personal development opportunities

職責：

• 問候並引導客戶。
• 提供準確的資訊（例如產品功能、定價和售後服務）。
• 回答客戶有關特定產品/服務的問題。
• 進行價格和功能比較以方便購買。
• 交叉銷售產品。
• 確保貨架庫存充足。
• 管理商品退貨。
• 與零售銷售代表團隊合作，提供卓越的客戶服務（尤其是在高峰時段）。
• 告知客戶有關折扣和特別優惠的資訊。
• 向商店經理提供顧客回饋。
• 隨時了解新產品/服務。

要求：

• 擁有豐富擔任零售銷售代表、銷售助理或類似職位的工作經驗。
• 熟悉零售銷售流程。
• 了解消費者行為原則。
• 了解庫存庫存程序。
• 基本的數學技能。
• 實現銷售配額的追蹤記錄。
• 良好的溝通能力，能夠建立信任關係。
• 能夠在快節奏的環境中執行任務。
• 靈活地適應各種輪班工作。
• 至少擁有行銷或相關領域的學士學位。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 事假
• 個人發展機會

In this Strategic Leadership role, you will be responsible for the development of the SAI Brand & Media Practice business at a country level operating as Brand Manager, driving profitable revenue growth, representing VOC and creating awareness of all your portfolio internally and externally. You will lead a Sales Product Experts team working closely with the global solution Practice leader and support Malaysia sales team (Business Partners, BPs) in collaboration with multiple areas like Product Leadership, Customer Success, Sales Enablement, Marketing, etc. 

Core Responsibilities 

• Own overall Country Practice revenue and cost OP, driving long term profitable growth. 
• Serve as senior leader on Local RFI/RFP engagements working across SA&I and NIQ for a unified response and representing the Practice and its tools.     
• Involve in proposal development and E2E sales process in partnership with SS, Sales Enablement and Customer Success.  
• Own regional sales Practice communities including all regional leaders and local Practices to share BDPs, White Space opportunity frameworks, etc. with a regular cadence.  
• Build valuable routines across the team to keep high engagement levels and collaboration across teams.  
• Actively participate in global Practice sales communities. Explore alternative use cases that could be served with existing product capabilities to capture new revenue opportunities in existing clients or new verticals. 
• Partner with Global Practice team to give input for product development and prioritizations based on client feedback, RFPs requirements, competition analysis and market trends. Collaborate with Client Advisory Boards and Internal Advisory Board to capture needs and get early feedback on our mid / long term product roadmaps. 
• Collaborate with Product Leadership and sales transformation team on rate cards that reflect pricing strategy / positioning vs competition and enable internal profit targets. Evaluate potential partners that can help us drive incremental revenue complementing our offering or covering areas we are not investing in.    
• Clearly and convincingly articulate Practice offerings and unique value proposition, matching them with relevant client business challenges/KPIs. Adapt Practice sales framework to each Region linked to use cases relevant to specific target buyer personas.  

Key responsibilities for this role:

• Compile and update database of lists for Exhibitor Promotion.
• Support sales team to carry on exhibitor promotion activities and materials including organizing side events, roadshows, etc.
• Work with internal stakeholders and customers to ensure event reports are generated on a timely manner
• Work with Manager to liaise with suppliers to make sure all works are done. Raise ticket for payment and follow up payment schedule to suppliers.
• Support development of the Event’s strategy and direction through idea generation to enrich the value proposition
• Manage special events/campaigns, ensuring a high-quality level of delivery in support of the Event’s strategy and improve overall customer experience
• Continuously develop industry knowledge through internal and external relationships
• Build Event loyalty with customers in understanding both specific and wider market needs, feeding trends/ issues back into the Event Manager as input to Event strategy
• Liaise with Sales, Marketing and Operations teams to ensure all elements of the Event are in alignment to set up for success
• Negotiate with venues and suppliers for Event specific requirements
• Support Event Manager in overseeing brand strategy, escalating any strategic decisions required
• Perform additional responsibilities as assigned towards successful Event delivery

• Provide timely human resources services to the internal clients which include liasing with HR Business Partners to ensure services meet required standards and liaison with third party suppliers to ensure the service delivery is in meeting the requirements and expectations of the service centre.
• Ensure the daily activities in the HR Service Centre are comply to the standard work procedures and related legal requirements
• Provide the day-to-day HR service centre processing, including Pre-Onboarding medical and background screening,  Employee ID Administration, Expatriate Administration
• To coordinate necessary documents submission and to perform data entry in portal for Dasar Gaji Progressive application submission
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

• Schedule onsite surveys, aircon installations and servicing, ensuring timely and efficient completion of the service.
• Ensure excellent customer service by addressing customer requests and inquiries effectively.
• Oversee and manage a group of technical personnel training and performance management.
• Oversee and manage service recovery for any issues that may arise during installation.
• Ensure accurate data input for aircon related works.
• Analyse data to identify and highlight trends.
• Develop and implement process improvements to increase efficiency and effectiveness of the aircon department.
• Maintain accurate records of all work performed.
• Handle other operational duties as the team requires.

• Fluent in English (spoken and written)
• 1-2 years of experience in customer service or a related field
• Strong communication and interpersonal skills
• Ability to multitask and work well under pressure
• Attention to detail and problem-solving skills
• Proficient in using customer service software and tools
• Reliable internet connection and appropriate work-from-home setup
• Data Entry and Management
• Social Media Moderation is a plus.

• 14 Days Annual Leave
• 1 Day Birthday Leave
• Annual outpatient benefit (Includes dental and optical benefits)
• Annual increment
• Performance bonus
• Free flow snacks and drinks!

ABOUT YOUR ROLE

You will be required to lead the compliance of end-to-end Logistics for MY, SG & PHP.  Managing the operation of external warehouses including bonded warehouses.

YOUR RESPONSIBILITIES WILL INCLUDE 

• Coordinate with the planning of shipping from the manufacturing location. 
• Prepare operational schedules and coordinate logistics activities to ensure delivery of products meet specifications.
• Lead brokerage compliance and all customs clearance related activities for import shipments
• Application and renewal of MIDA certifications for manufacturing raw materials duty exemption.
• Timely updates on C1 and CJ5 application for SST exemption.
• Lead the operations of the external warehouses (including bonded warehouse), ensuring compliance with local regulations and company standards.
• Negotiate prices and rates in accordance to company guidelines and standards.
• SIRIM application for electronics demo (for engineering team) equipment.
• Ensure compliance with customs clearance procedures, particularly for bonded warehouse shipments.
• Ensure all logistics operations comply with local and international trade regulations.
• Handle documentation for bonded warehouse activities, customs clearance, and delivery logistics.
• Monitor and analyze KPIs related to external warehouse and transporter to drive continuous improvement
• Manage and coordinate with import shipment and shunting transporters for efficient and timely delivery arrangements.      
• Coordinate inventory control and stock accuracy in both bonded and non-bonded storage facilities.
• Participate or lead process effectiveness and continuous improvement projects.
• Maintain appropriate records and prepare reports. 
• Other job functions as and when required by the department.    

1. Ensure timely execution of store operations*

*Store refers to online stores for Brand partners

• Mastery of online platforms' seller centers (e.g. Lazada / Shopee / TikTok, etc)
• Check and investigate reasons for unsuccessful orders and recommend solutions
• Conduct check on OOS listings and rectify where necessary
• Develop and upload product listings for stores in accordance to best practices
• Maintain promotions for stores and perform ROI analysis for future learnings

2. Develop stores in accordance to best practices

• Analyse traffic, clickthrough rates, and relevant metrics on your Brand Stores
• Partner Brands and internal teams with ultimate objective of increasing conversion rates
• Optimise store layouts quarterly, and during campaigns to improve buyer journey and maximise conversions

3. Reporting and Campaign participation

• Extract daily, weekly, and monthly reports as required
• Ensure 100% campaign participation and campaign product submissions
• Collate campaign deadlines and requirements to coordinate with relevant internal teams

4. Platform Insights and Expertise

• Be an expert of assigned platforms' tools and new developments to ensure stores are up to date with all new developments
• Assist in the development of best practices for showcase and learnings for regional sharing