Total 53 Senior Executive customer service job vacancies in Malaysia

JOB BRIEF

1. We are looking for Service Advisor to join our team and act as a liaison between our customers and our Service technician’s
2. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.
3. Ultimately, you will need top provide with customers to understand their needs and provide our service technicians with the information required to provide excellent service.

JOB RESPONSIBILITIES.

1. To provide professional automobile advisory services to customers visiting the service center.
2. To issue job orders, check on progress of repair works, update of job control board and conduct final inspection prior to releasing the cars to the customers at the promised time
3. ⁠Ensure the customers are consulted and agree to any additional services to be performed
4. Manage and oversee the dealership’s workflow and schedule.
5. Call customers and advise them about service changes or vehicle pick-up time
6. Provide customers with information and advice on warranty protections, potential cost saving and the advantages of trading in versus fixing their vehicles
7. Answer question about service outcomes, schedule and book appointment, vehicle drop-off and vehicle pick-up
8. ⁠Maintaining customer relations and ensuring satisfactory service.
9. Any other tasks as assigned from time to time
10. Answer question about service outcomes, schedule and book appointment, vehicle drop-off and vehicle pick-up
11. Maintain positive customer relationship to ensure repeat business

JOB REQUIREMENT

1. Possess at least a Certificate/ Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent.
2. Preferably with minimum 2 years relevant experience in automotive industry.
3. Service oriented with good communication skills.
4. Ability to speak multi-lingual is an added advantage.
5. Possess valid Car license.
6. Strong communication and interpersonal skills.
7. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Perks & Benefits

• Nearby public transport
• Medical insurance
• Open culture

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

1. Manage client projects.
2. Ensure client projects are completed before their expiration date.
3. Maintain stable communication with clients.
4. Provide clients with information on the status of the ongoing project and on any delays (every week).
5. Prepare and submit comprehensive documentation to the appropriate government institutions.
6. Manage and track application submissions to ensure accuracy and timeliness of all areas relevant to the client's project, including conducting necessary negotiations with relevant government institutions.
7. Document translation from Indonesian to English (with the standard translation provided).
8. Upsell Emerhub's products and services to clients, in collaboration with account

Perks & Benefits

• Employee equity
• Nearby public transport
• Flexible working hours
• Casual dress code

工作簡介

1. 我們正在尋找服務顧問加入我們的團隊，並充當我們的客戶和我們的服務技術人員之間的聯絡人
2. 服務顧問的職責包括問候客戶、傾聽他們的需求以及根據需要安排預約。它們還可能包括在安排維護之前設置借用汽車並驗證保險。
3. 最終，您需要與客戶合作以了解他們的需求，並向我們的服務技術人員提供提供優質服務所需的資訊。

工作職責。

1. 為到訪服務中心的客戶提供專業的汽車諮詢服務。
2. 在承諾的時間將汽車交付給客戶之前，發出工作指示，檢查維修工作進度，更新工作控制板並進行最終檢查
3. ⁠確保諮詢客戶並同意要執行的任何附加服務
4. 管理和監督經銷商的工作流程和時間表。
5. 致電客戶並就服務變更或取車時間向他們提供建議
6. 為客戶提供有關保固保護、潛在成本節省以及以舊換新與維修車輛相比的優勢的資訊和建議
7. 回答有關服務結果、時間表和預約、還車和取車的問題
8. ⁠維護客戶關係並確保滿意的服務。
9. 不時分配的任何其他任務
10. 回答有關服務結果、時間表和預約、還車和取車的問題
11. 維持正面的客戶關係以確保回頭客

職位要求

1. 至少擁有汽車/機械工程證書/文憑/學位或同等學歷。
2. 最好具有至少 2 年汽車產業相關經驗。
3. 以服務為導向，具備良好的溝通能力。
4. 能夠講多種語言是一個額外的優勢。
5. 擁有有效的汽車執照。
6. 較強的溝通和人際交往能力。
7. 具備多工處理能力；包括靈活和快速適應變化的能力

津貼和福利

• 附近的公共交通
• 醫療保險
• 開放文化

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

1. 管理客戶專案。
2. 確保客戶專案在到期日期之前完成。
3. 與客戶保持穩定的溝通。
4. 向客戶提供有關正在進行的專案的狀態和任何延誤的資訊（每週）。
5. 準備並向適當的政府機構提交全面的文件。
6. 管理和追蹤申請提交，以確保與客戶專案相關的所有領域的準確性和及時性，包括與相關政府機構進行必要的談判。
7. 文件從印尼語翻譯成英語（提供標準翻譯）。
8. 與帳戶合作，向客戶追加銷售 Emerhub 的產品和服務

津貼和福利

• 員工股權
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Job scope as follows:

• Candidate are required to execute and perform project or service coordination on assignment basis at customer premises.
• Provide troubleshooting, diagnosis & repairing works on of fluid handling equipment and mechanical rotating related equipment.
• Generate and issue troubleshooting, diagnosis and service report to customer.
• Follow up and obtain approval from customer to execute repair and service activities.
• Assist and pre-arrangement with customer’s for field service activities.

Requirement:

• Candidate with general understanding of mechanical, piping and electrical engineering and fluid handling equipment and experience will be added advantage
• Able to communicate in English / Bahasa and Mandarin
• Possess good customer service with positive mindset.
• Candidate must possess at least Diploma/Advanced/Higher/Graduate Diploma in Engineering, Engineering (Industrial), Engineering (Mechanical) or equivalent.
• At least 2 Year(s) of working experience in the related field is required for this position
• Preferably Senior Executive specialized in Engineering - Industrial or equivalent.
• Relevant experience without certificate may also apply.
• With experience in repair and troubleshooting on pumps will be added advantage.
   

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Tasks:

-> Provide remote L1 Support to End Users;

-> Analyzing problem & putting correct resolution in place;

-> Troubleshooting and relating resolution procedures to non-technical end- users,

-> opening, closing & monitoring of the incidents in the system during the complete incident lifecycle;

-> Monitoring the correct timelines (SLA)

-> Contact with the end user via phone, e-mail & chat, -> Providing input toward Knowledge base maintenance. -> Working on 8h shifts from our office located in KL (100% work in office, no possibility of hybrid or remote work),

-> Rotational shift during the weekends

Requirements:

-> Fluent Mandarin language and good English;

-> Strong organizational skills with ability to prioritize effectively

-> Excellent communication skills and ability to interact professionally with a diverse group of clients and staff in difficult or conflict situations;

-> Previous experience with L1 remote support including: troubleshooting, diagnosis, resolution, software deployment will be considered as distinctive asset

-> Able to work on shifts (7:30am - 7:00pm) Monday till Friday (8 working hours per day)

-> Working on Malaysian public holidays will be required followed by agreed replacement leave

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Overview

AEON Credit Service is a leading consumer financing provider with business operations in Japan, Malaysia, Hong Kong, Thailand, Taiwan and China. The Company has established a strong presence in Malaysia since 1996 to provide easy payment schemes for purchase of consumer goods and a personal financing scheme based on Syariah principles.

Our business philosophy is based on "Customer Satisfaction" and we strive to make a positive contribution to our customer's lifestyles. AEON Credit has more than 10 branches in East and West Malaysia. In line with our rapid business expansion, we are extending our service network to new locations to better serve our customers.

Why Join AEON Credit?

At AEON Credit, we believe in "Customers First". To commit to this, we focus on enhancing our customer's convenience and continually provide them with value-added financial services to help them meet their lifestyle needs.

AEON Credit is an exciting and dynamic place to work. As a fast-growing consumer financing company, we are always looking to recruit exceptional individuals who strive for excellence. We seek visionary individuals that take initiative and are innovative, results-oriented and independent.

Join us in our mission to benefit our customers by providing them with the very best set of consumer financial services to better serve our customers' needs and to continue our contribution to the community.

Location:

1. KL City Centre (TRX)

Job Responsibilities:

• Main purpose of Service Ambassador is to relief to the Branch Manager, assumes responsibilities related to both operational and customer service aspects within the branch.
• Promote company products to customer to achieve target set by Company.
• Maintain and deliver excellent quality of customer service to internal and external customer.
• To ensure efficient and productive counter service operations.
• Fully adhere to operation requirement for branch operations.
• To ensure compliance of Branch Operational Procedure and Integrated Management System (IMS) guideline, whenever attending customers.
• To ensure confidentiality, integrity & availability of all AEON's information assets are protected.
• To report promptly any breach of law, regulation, the company's code of conduct or other company policies and guidelines to immediate superior.
• To ensure efficient and productive counter service operations

Job Requirements:

• Strong interpersonal and communication skill
• Supervising and monitoring skill
• Passionate and self-driven.
• Minimum SPM with 5 years of Hospitality experience (Airlines & Hotel).
• Working experience in Sales & Service will be an added advantages.
• Good in selling, negotiation and promotion skills.
• Have own transportation.
• Applicants should be Malaysian citizens or hold relevant residence status.
• Able to work on shift, public holiday and on weekends.
• Willing to travel and work independently under pressure.

Perks & Benefits:

• Personal leave
• Dental
• Miscellaneous allowance
• Medical, Loans
• Parking
• Vision
• Business (e.g. Shirts)

Benefits

• EPF
• SOCSO
• Medical
• Annual Leave
• Dental
• Parking
• Loan

任務：

-> 為最終用戶提供遠端 L1 支援；

-> 分析問題並制定正確的解決方案；

-> 故障排除以及與非技術最終用戶相關的解決程序，

-> 在整個事件生命週期內開啟、關閉和監控系統中的事件；

-> 監控正確的時間表 (SLA)

-> 透過電話、電子郵件和聊天與最終用戶聯繫，-> 為知識庫維護提供意見。 -> 在我們位於吉隆坡的辦公室進行 8 小時輪班工作（100% 在辦公室工作，不可能混合或遠端工作），

-> 週末輪班

要求：

-> 流利的普通話和良好的英語；

-> 強大的組織能力，能夠有效地決定優先順序

-> 優秀的溝通技巧以及在困難或衝突情況下與不同客戶和員工群體進行專業互動的能力；

-> 先前的 L1 遠端支援經驗，包括：故障排除、診斷、解決方案、軟體部署將被視為獨特資產

-> 能夠輪班工作（上午 7:30 - 晚上 7:00）週一至週五（每天 8 小時工作時間）

-> 需要在馬來西亞公共假期工作，然後接受商定的補假

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 醫療保險
• 事假
• 開放文化
• 個人發展機會

Job Responsibilities :

• Plan and conduct IT audits in accordance with the approved annual audit plan.
• Assist to develop audit program and prepare audit work documentation as guided by the Internal Audit’s documentation standard to support audit conclusion and results.
• Prepare and discuss audit findings with relevant departments and develop practical, value added recommendations to address the root cause of the issues identified.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Requirements :

• Degree or relevant professional qualification in Information Technology, Computer Science or Information System Auditing / Security.
• A minimum of 4 years of IT audit / IT security experience.
• Good organisational and analytical skills, and possess strong sense of ownership to complete assigned tasks, audits within the stipulated timeframe.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal skills.

Perks & Benefits

• Nearby public transport
• Flexible working hours
• Casual dress code
• Medical insurance
• Personal leave

Job Responsibilities :

• Plan and conduct internal audit reviews according to the approved annual audit plan to assess effectiveness and efficiency of internal control, governance and risk management processes.
• Undertake audit planning and fieldwork independently and ensure well documented audit work papers to support audit conclusion and results.
• Prepare audit report and develop practical or value added recommendations to address the root cause of issues identified or to improve operational efficiency.
• Monitor and follow-up to ensure agreed improvement plans are timely implemented.
• Involvement in the Company’s J-SOX assessment process and other ad-hoc projects as and when required.

Job Requirements :

• Bachelor’s Degree or professional qualification in related field such as auditing, banking, accounting, finance, commerce.
• A minimum of 4 years of internal auditing experience, preferably with prior exposures in banking / financial services industry.
• Exposure and experience in ISO Management System (ISO9001, ISO14001, ISO27001 and ISO37001) and Japanese Sarbanes-Oxley (J-SOX) will be an added advantage.
• Good command of English with good report writing and communication skills.
• A good team player with high level of integrity, initiatives, and good interpersonal and analytical skills.

Perks & Benefits:

• Medical insurance
• Personal leave
• Personal development opportunities

•  Drive the execution of marketing activities for the assigned portfolio to achieve growth opportunities, market share and profit objectives in line with the overall commercial priorities. 
•  Implement brand activation strategies and retail marketing plans in accordance with overall brand positioning.
•  Create impactful marketing and trade marketing materials such as point-of-sale materials, merchandising displays, and sales presentations. 
•  Execute all brand activation initiatives, retail merchandising installation and implementation across all touch points. 
•  Build strong relationships with product team, sales team and trade partners to ensure effective execution of channel initiatives. 
•  Identify challenges, and propose improvements to enhance customer engagement with the brand.
•  Track & analyse the effectiveness of current localized events and to work with regional teams on implementation of improvements. 

 Requirement

•  Degree or other suitable qualification, preferably in Business Management/Marketing. 
•  Minimum 5 years of relevant working experience in marketing, preferably within the financial or banking industry. 
•  Possesses sound Marketing/Trade Marketing/Retail Marketing/Brand Activation knowledge, excellent communication & strong interpersonal skills. 
•  Customer centric marketer with an inquisitive and passionate brand mindset. 
•  Possess analytical and customer insight skills, including confidence with both digital tools and traditional touch points across all channels and platforms. 
•  Proficient in data analysis with ability to interpret and translate customer behavioral insights into strategic activities. 
•  Able to work independently without much supervision, resourceful, innovative and is a team player. Strong attention to detail and self-motivated with a high level of drive, initiative, and commitment. 
•  Possess good communication and interpersonal skills to work collaboratively with cross-functional stakeholders to optimize quality and impact of omni-channel plans and campaigns. 
•  Prepare to take on other roles and responsibilities when required. 

Perks & Benefits

• Nearby public transport
• Casual dress code
• Medical insurance
• Personal leave

職位描述：

• 擁有與指定客戶的完整關係，包括入職、實施、培訓、採用、保留和滿意度
• 作為值得信賴的策略顧問建立關係，以幫助確保我們的產品和服務的持續價值
• 在創意團隊的幫助下，制定和維護客戶成功策略和最佳實踐以及客戶支援內容
• 與內部和外部高階主管進行有效溝通，以更好地了解客戶需求，最大限度地保留和成長並分享經驗
• 依照指示維護現有的客戶成功指標和數據

工作職責：

• 擔任指定客戶的日常聯絡人，建立信任和融洽關係，同時確定機會領域、突出最佳實踐並記錄兩者
• 審查客戶旅程，確定如何提供支持，並使用諮詢方法幫助客戶克服問題並實現目標
• 促進專案團隊成員（包括第三方服務提供者）之間的互動和工作流程，以確保及時交付成果
• 在即將舉行的客戶會議上與團隊成員合作、解決問題和/或製定策略
• 為客戶準備活動績效的文件或視覺效果；分析 CSAT 和 NPS 分數的趨勢，以確定需要改進的領域
• 與銷售和行銷團隊合作，促進客戶推薦並進行案例研究

要求：

• 學士學位或同等學歷
• 至少 3-5 年通訊、行銷、銷售、客戶管理或客戶成功的經驗
• 較強的口頭和書面溝通、策略規劃和專案管理技能
• 分析和過程導向的思維方式
• 能夠在截止日期驅動的環境中跨多個部門有效工作
• 積極的團隊合作精神、自我啟動能力和多任務處理能力，能夠快速調整優先級
• 了解 Salesforce 和專案管理工具
• 活動企劃經驗
• 所需語言：英語和馬來語。
• 能夠說普通話來處理普通話客戶將是一個優勢

津貼和福利

• 佣金和獎金
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 開放文化
• 牙科保險
• 視力保險
• 有薪培訓和發展
• 遠距工作彈性

工作範圍如下：

• 候選人必須根據任務在客戶場所執行和執行專案或服務協調。
• 提供流體處理設備和機械旋轉相關設備的故障排除、診斷和維修工作。
• 產生並向客戶發出故障排除、診斷和服務報告。
• 跟進並獲得客戶批准以執行維修和服務活動。
• 協助並預先安排客戶的現場服務活動。

要求：

• 對機械、管道和電氣工程以及流體處理設備有一般了解和經驗的候選人將獲得額外優勢
• 能夠用英語/印尼語和國語溝通
• 擁有良好的客戶服務和積極的心態。
• 候選人必須至少擁有工程、工程（工業）、工程（機械）或同等學歷的文憑/高級/高級/研究生文憑。
• 該職位需要至少 2 年相關領域的工作經驗
• 最好是工程 - 工業或同等專業的高階主管。
• 沒有證書的相關經驗也可適用。
• 擁有泵浦維修和故障排除經驗將更具優勢。
  

津貼和福利

• 事假
• 開放文化
• 個人發展機會

地點：柔佛、吉隆坡和檳城誠徵候選人

職位要求

• 候選人必須至少擁有工程（機械）文憑/高級/高級/研究生文憑或同等學歷。
• 該職位需要至少 1 年相關領域的工作經驗。
• 願意學習。
• 需要相關半導體/機械/PCB產業經驗
• 所需語言：中文、英文、馬來語。
• 優先考慮會講中文的候選人。
• 歡迎應屆畢業生申請。
• 雄心勃勃、自我激勵、團隊合作和獨立。
• 與同事協調和合作，以達到並實現目標。
• 擁有自己的交通工具並願意出差。
• 能夠立即開始工作。
• 可以在最少的監督下工作。
• 擁有機械知識是一個額外的優勢。
• 柔佛、檳城、吉隆坡都有職缺。
• 靈活且願意經常前往指定地點，包括吉隆坡、檳城、新加坡和印尼。

崗位職責

• 為不同地點的客戶提供現場技術支持，包括吉隆坡、檳城、新加坡、印尼和其他指定區域。
• 對我們銷售的機器進行技術培訓，以加深對產品功能和性能的了解。
• 及時回應服務請求，排除機器問題並提供有效的解決方案。
• 與銷售團隊合作，提供技術支援，以確保客戶對我們的產品滿意。
• 與客戶保持密切溝通，建立積極的工作關係，以培養客戶忠誠度。
• 參與銷售詢價並完成銷售目標。
• 收集並記錄客戶回饋，為研發團隊提供產品改進建議。
• 參與維護計劃的製定，以確保設備的最佳性能。
• 透過積極參與獲取新客戶的努力，為擴大我們的客戶群做出貢獻。
• 完成總部下達的報告，包括但不限於技術支援、客戶回饋、銷售趨勢等詳細記錄。
• 為客戶提供報價，並根據客戶的需求推薦合適的設備。
• 準備並交付技術提案，向客戶解釋產品和服務。
• 購買備件或設備。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 公司旅行
• 事假