Total 15 Fresh/Entry Level customer service manager job vacancies in Malaysia

Requirements

• Fresh school leavers are encouraged to apply.
• Communicate fluently in English & Bahasa Malaysia
• Clear, simple & effective communication & good interpersonal skills.
• Computer literate, proficient in Ms. Excel.
• Hardworking, positive attitude and committed to work.
• Able to work independently with minimum supervision.
• Ability to work under pressure.

Responsibility

• Manage day to day operations in support of the Call Centre.
• Provide administration support; work closely with the team to ensure smooth flow of daily operation.
• Arranging Delivery of Good.
• Perform any other duties assigned from time to time.

Perks & Benefits

• Employee equity
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities
• Paid training and development

Summary: Daily routine which generally consists of handling emails, livechats and ad-hoc tasks in regards to clients’ request.

Responsibilities:

1. To communicate with partners by telephone or electronic medium for domain matter.
2. To escalate unresolved queries to designated departments for further investigation.
3. To obtain and examine all relevant information to assess the validity of inquiries and to determine possible causes, and to propose appropriate solutions.
4. To communicate progress and resolution of issues to internal and external customers.
5. To maintain accurate and quality response for ISO9001 audit and compliance purposes.
6. To familiarize with the prepared SOP on covered scenario on handling emails, processing pending orders, as well as answering generally inquiries.
7. To update daily listing for day to day operation according to the given requirement.

Requirements:

• Candidate must possess at least a Degree in any field.
• Fresh graduates are encouraged to apply.
• Required skills: Microsoft Office (Word, Excel, PowerPoint)
• Fluent in English and Mandarin for both oral and written to service our clients in Greater China regions.
• Able to work independently, strong work commitment, trustworthy, good team player with excellent communication and interpersonal skills & vigilant on calls waiting and helpdesk enquiry.
• Self-motivated, fast leaner, positive attitude, able to meet timeline and perform well under pressure.
• Willing to work on shift including weekend and public holiday. Allowance will be provided accordingly.

Perks & Benefits

• Commission and bonus
• Nearby public transport
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal leave
• Personal development opportunities
• Mental health coverage

摘要：日常工作通常包括處理電子郵件、即時聊天和根據客戶要求執行的臨時任務。

職責：

1. 透過電話或電子媒介與合作夥伴就領域事宜進行溝通。
2. 將未解決的問題回報給指定部門進行進一步調查。
3. 獲取並檢查所有相關信息，以評估詢問的有效性並確定可能的原因，並提出適當的解決方案。
4. 向內部和外部客戶傳達問題的進度和解決方案。
5. 為 ISO9001 審核和合規目的保持準確和高品質的回應。
6. 熟悉處理電子郵件、處理待處理訂單以及回答一般查詢的涵蓋場景中準備的 SOP。
7. 根據給定的要求更新日常操作的每日清單。

要求：

• 候選人必須至少擁有任何領域的學位。
• 鼓勵應屆畢業生申請。
• 所需技能： Microsoft Office（Word、Excel、PowerPoint）
• 精通英語和普通話的口語和書面語，為大中華地區的客戶提供服務。
• 能夠獨立工作，強烈的工作承諾，值得信賴，良好的團隊合作精神，具有出色的溝通和人際交往能力，並對呼叫等待和幫助台查詢保持警惕。
• 自我激勵，快速學習，態度積極，能夠按時完成任務並在壓力下表現良好。
• 願意輪班工作，包括週末和公共假期。將會給予相對應的補貼。

津貼和福利

• 佣金和獎金
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 事假
• 個人發展機會
• 心理健康保險

Requirements

• Proficient in Korean or Mandarin (Traditional / Simplified) to cater to clients overseas
• A person who conducts work with a positive and proactive disposition
• Candidates with experience working in a foreign company (Preferred)

Job Description

• Business planning and management
• Globally launch business/content especially in (Southeast Asia)
• Provide direction of improvement based on index analysis
• Establishment and execution of branding/performance marketing strategy
• Deduction of insights and Action Plan through business/game live indicator analysis
• Provide South & East Asian mobile game market trend analysis and insights

Live service support

• Support for localization of game UI such as QA (Language QA) and outsource management
• Manage social platform accounts and mobile app stores
• Manage service operation of Winjoy Game

Perks & Benefits

• Allowance (MeSals & Transportation)
• Casual dress code
• Free snacks / Happy hours
• Personal leave
• Open culture
• Personal development opportunities
• Game Room - PS5 & Nintendo DS

Service Technician (Lubrication Solutions)

Job Responsibilities:

• Perform in-house and site services such as serves customers by installing, repairing and servicing systems and products.
• Analysing work orders and planning daily and weekly travel schedule.
• Tie workflow to schedule, manage all on site installation, repair, and maintenance tasks as well as follow all company’s filed procedures and protocols.
• Establishes service by studying system requirements and gathering the necessary components and parts for completing the installation and performing acceptance tests.
• Completing timely and detailed service reports for installation and repairing works.
• Carry out periodic inspection and repair of system and equipment.
• Accomplishes operations and organization mission by completing related results as and when assigned by Superior.

Juruteknik Pemasangan, Membaiki dan Servis Sistem Pelinciran / Alatan Mesin:

• Pengetahuan mengenai proses dan kaedah penyelenggaraan, pemasangan dan memperbaiki pelbagai jenis alatan mesin / sistem yang berkaitan.
• Melaksanakan tugas penyelenggaraan dan perkhidmatan teknikal termasuk memasang, membaiki, melakukan pengujian dan pentauliahan, pemeriksaan sistem pelinciran automatik atau produk syarikat.
• Bekerja mengikut jadual waktu kerja / projek yang dirancangkan dan menguruskan semua pemasangan, pembaikan, penyelenggaraan dan pemeriksaan sistem di tapak kerja di seluruh nagara.
• Melaksanakan tugas mengikuti arahan penyelia dan spesifikasi yang ditetapkan.
• Memastikan alat / bahan keperluan kerja disediakan dan sentiasa mengikuti manual pemasangan.
• Kemahiran mengenal pasti punca masalah teknikal alatan mesin / sistem dan menyelesaikannya dengan tepat.
• Mengesyorkan produk / sistem yang sesuai dan penambahbaikan kepada pengguna.
• Menulis laporan harian, laporan kerja pemasangan dan sebarang perkhidmatan yang telah dilaksanakan.
• Mematuhi semua prosedur dan protokol syarikat.

Requirements:

• Possess certificate or diploma in engineering with basic mechanical, industrial or electrical repairs knowledge or equivalent.
• English and Bahasa Malaysia literacy. Able to speak and write simple English for reporting purpose.
• Proven field service experience or knowledgeable in technical support works will be added advantage.
• Ability to work shifts and willing to travel outstation is required.
• Interpersonal skills, result driven, positive working attitude, self-motivated.

Keperluan Kerja:

- Min. SPM / Sijil kemahiran, diploma dalam bidang Mekanikal / Kejuruteraan atau setaraf.

- Graduan baru digalakkan untuk memohon.

- Pengalaman bekerja dalam bidang mekanikal adalah satu kelebihan.

- Keadaan dan kekuatan fizikal yang baik.

- Kesediaan untuk bekerja lebih masa.

- Mampu menjalankan tugas ke luar kawasan (Outstation).

Perks & Benefits

• Travel allowance.
• Medical insurance - GHS & GPA.
• Personal development opportunities.

• Responsible to ensure customer satisfaction in providing service information and enquiries, complaints and feedbacks are attended promptly in a professional manner.

• Handle inbound customers' inquiries & requests via voice & alternate channels (eg. Whatsapp, chat, email & SMS) regarding Products e.g billing inquiries, technical inquiries and general inquiries.

• To gather from the customer all the necessary information to fulfill their requirement and enter accurately into the appropriate system.

• Responsible to ensure customer’s satisfaction in form of courteous and prompt service and update customers with accurate information.

• Any other tasks as assigned by Supervisor.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

• 負責確保客戶滿意地提供服務訊息，並以專業的方式及時處理查詢、投訴和回饋。

• 透過語音和其他管道（例如Whatsapp、聊天、電子郵件和簡訊）處理入境客戶有關產品的查詢和請求，例如帳單查詢、技術查詢和一般查詢。

• 從客戶收集所有必要的資訊以滿足他們的要求並準確地輸入適當的系統。

• 負責以禮貌和及時的服務確保客戶滿意，並為客戶提供準確的資訊。

• 主管指派的任何其他任務。

津貼和福利

• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 遠距工作彈性

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively



Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

• Ensure that all documents comply with company policies, legal requirements, and industry regulations. 
• Identify any discrepancies or irregularities and take appropriate action to address them. 
• Collaborate with internal teams, to resolve issues related to document verification and compliance. 
• Communicate effectively with external stakeholders to clarify requirements or request additional information as needed.
• Maintain accurate records of refund and reimbursement transactions, including detailed documentation of approvals, payments, and communication with stakeholders. 
• Generate reports on refund and reimbursement activity for management review and audit purposes.
• Communicate with users regarding refund status, providing clear explanations and assistance as needed. 
• Process refunds accurately and efficiently through backend systems and maintaining proper documentation.
• Gather feedback from users regarding their experience with our applications and services, capturing both technical issues and general feedback. 
• Provide clear and concise instructions to users via email to guide them through issue resolution steps or escalate issues as necessary. 
• Address user inquiries and concerns related to application difficulties, and functionality errors.

Job Requirements:

• Hold a Diploma/Advanced Diploma, Bachelor's Degree, or equivalent qualification in any field. 
• Preferably possess backend support working experience, with a minimum of 1 year in a related role. 
• Open to both fresh graduates and experienced applicants; entry-level discussions are possible based on previous experience. 
• Previous experience in backend support, customer service, or related roles is highly preferred. 
• Proficiency in English, Mandarin and Cantonese spoken and/or written.
• Demonstrate a strong attention to detail and accuracy in processing documents and data. 
• Possess excellent communication and interpersonal skills. 
• Ability to work both independently and collaboratively within a fast-paced environment. 
• Proficient in Microsoft Office Suite and other relevant software applications. 
• Familiarity with Hong Kong regulations pertaining to driver qualifications and vehicle requirements is considered advantageous.