Total 14 Junior Executive customer service manager job vacancies in Malaysia

Responsibilities:

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused towards that mission.
• Set-up service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep in touch of industry's developments and apply best practices to areas of improvement.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements:

• Proven working experience as a customer service manager, retail manager or assistant manager.
• Experience in providing customer service support.
• Exemplary knowledge of management methods and techniques.
• Excel in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Excellent client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities
• Paid training and development

Responsibilities:

• Greet and escort customers to their tables.
• Present menu and provide detailed information when asked (e.g. about portions, ingredients or potential food allergies).
• Setup tables by setting up linens, silverware and glasses.
• Inform customers about the day's specials.
• Offer menu recommendations upon request.
• Up-sell additional products when appropriate.
• Take accurate food and drinks orders, using a POS ordering software,order slips or by memorization.
• Identify customers' IDs to ensure they meet minimum age requirements for consumption of alcoholic beverages.
• Communicate order details to the Kitchen Staff.
• Serve food and drink orders.
• Inspect dishes and kitchenware for cleanliness and presentation and report any problems.
• Arrange table settings and maintain a tidy dining area.
• Deliver checks and collect bill payments.
• Carry dirty plates, glasses and silverware to kitchen for cleaning.
• Meet with restaurant staff to review daily specials, changes on the menu and service specifications for reservations (e.g. parties).
• Follow all relevant health department regulations.
• Provide excellent customer service to guests.

• Requirements: Hands-on experience with cash register and ordering information system (e.g. Revel POS or Toast POS).
• Basic math skills.
• Attentiveness and patience for customers.
• Outstanding presentation skills.
• Excellent organizational and multitasking skills, with the ability to perform well in a fast-paced environment.
• Active listening and effective communication skills.
• Strong team spirit.
• Flexibility to work in shifts.
• Minimum SPM/O level or equivalent, food safety training is a plus.

Perks & Benefits

• Commission and bonus
• Company trips
• EPF & SOCSO

職責：

• 迎接並護送顧客到他們的餐桌上。
• 展示菜單並在詢問時提供詳細資訊（例如，有關份量、成分或潛在食物過敏的資訊）。
• 透過佈置床單、銀器和玻璃杯來佈置桌子。
• 告知顧客當天的特價商品。
• 根據要求提供菜單推薦。
• 在適當的時候追加銷售其他產品。
• 使用 POS 訂購軟體、訂單單或透過記憶來獲得準確的食品和飲料訂單。
• 識別顧客的身份證件，確保他們符合飲用酒精飲料的最低年齡要求。
• 向廚房工作人員傳達訂單詳細資訊。
• 提供食物和飲料訂單。
• 檢查餐具和廚具的清潔度和外觀，並報告任何問題。
• 安排餐桌佈置並保持用餐區整潔。
• 交付支票並收取帳單付款。
• 將髒盤子、玻璃杯和銀器帶到廚房進行清潔。
• 與餐廳工作人員會面，查看每日特色菜、菜單變更以及預訂服務規格（例如聚會）。
• 遵守所有相關衛生部門規定。
• 為客人提供優質的客戶服務。

• 要求：具有收銀機和訂購資訊系統（例如Revel POS 或Toast POS）的實際操作經驗。
• 基本的數學技能。
• 對顧客的細心和耐心。
• 出色的演講技巧。
• 出色的組織和多任務處理能力，能夠在快節奏的環境中表現出色。
• 積極傾聽和有效的溝通技巧。
• 團隊精神強。
• 彈性輪班工作。
• 最低 SPM/O 水平或同等水平，食品安全訓練優先。

津貼和福利

• 佣金和獎金
• 公司旅行
• 公積金和社險

職責：

• 優化客戶服務體驗，培養積極參與的客戶並促進有機成長。
• 掌控客戶問題並追蹤問題直至解決。
• 建立明確的使命並啟動針對該使命的策略。
• 制定服務程序、政策和標準。
• 保留準確的記錄並記錄客戶服務行動和討論。
• 分析統計數據並編制準確的報告。
• 招募、指導和培養客戶服務代理，並透過鼓勵和授權創造一個讓他們能夠脫穎而出的環境。
• 密切關注行業發展並將最佳實踐應用於需要改進的領域。
• 維護資源並利用資產來實現定性和定量目標。
• 遵守並管理已核准的預算。
• 根據優先順序保持有序的工作流程。

要求：

• 擁有豐富作為客戶服務經理、零售經理或助理經理的工作經驗。
• 具有提供客戶服務支援的經驗。
• 管理方法和技術的典範知識。
• 英語優秀。
• 客戶服務軟體、資料庫和工具的工作知識。
• 了解行業最新技術趨勢和應用。
• 具有策略性思考和領導能力。
• 優秀的面對客戶和溝通能力。
• 進階故障排除和多任務技能。
• 客戶服務導向。
• 至少擁有工商管理或相關領域的學士學位。

津貼和福利

• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會
• 有薪培訓和發展

Company Description

Scientex Berhad is a publicly listed company on the Main Market of Bursa Malaysia Securities Berhad since 1990. We are a leading manufacturer in flexible plastic packaging and a prominent developer of affordable homes in Malaysia with a presence across the packaging value chain, from stretch films, base films and printed films to bags and multi-layered flexible plastic packaging solutions.

This is a Full-time on-site role located in Kapar for an Engineering & Maintenance Manager. The Engineering & Maintenance Manager will be responsible of service and planned the safe working of all employees allied to maximising efficiencies. Ensure the proper functioning of these assets while coordinating with other departments to optimize the company's overall use of resources.

Job Description:

• Overall responsible for managing the Engineering & Maintenance Department.
• To study, plan and organize factory machinery, equipment & utilities upkeep & preventive maintenance works in order to reduce breakdown and effective repairs so as to achieve Engineering & Maintenance Department target and objectives.
• To liaise and work closely with production staff in order to optimize performance of plant machinery.
• To plan & organize the deployment of personnel and assignment of works.
• To oversee the Engineering Store operation.
• Liaise with overseas/local vendors and contractors pertaining to outsourcing of spare parts & services.
• Liaise closely with procurement and study together in order to get the optimum pricing, services and delivery timing.
• Ensure that the department adhere to the company procurement process & procedure e.g. proposal, verification and approval and on a timely manner.
• Ensure timely completion & submission of reports and document (e.g. MRRF, PR, and etc) for processing.
• Monitoring the department, staff and vendor performance (accurate recording, data analysis and etc).
• To ensure the department recording and filing and others in accordance with QMS.
• Overseeing and verification of contractor's work and performance.
• To overall look into/manage the manpower requirement, workers' absenteeism, health & safety issue and disciplinary issue. If required to consult HR department for further action.
• To train, develop and motivate subordinate to achieve better performance.
• To ensure company's rules & regulations are adhered and enforced.
• To carry out any other duties that may assigned by the management.
• Managing and implementing of quality, food safety and environmental management system.

Perks & Benefits

• Medical insurance
• Personal leave
• Quarterly incentive
• Retirement plan benefits
• Yearly increment

Join Us in Revolutionizing the Parking Experience!

We are a leading provider of cashless parking payment solutions and are looking for an enthusiastic and IT-savvy Business Operation Executive to join our team. As a key player in our operations, you will contribute to the seamless delivery and execution of parking payment solutions across the country, working closely with various stakeholders to drive efficiency, innovation, and customer satisfaction.

If you are a proactive individual with a passion for technology and operations, this is the perfect opportunity for you!

Key Responsibilities:

• Operational Management: Oversee the day-to-day operations of the cashless parking payment systems, ensuring smooth functionality and quick resolution of any issues.
• System Monitoring & Troubleshooting: Monitor and troubleshoot payment platforms, ensuring system uptime, efficiency, and a seamless customer experience. Collaborate with the IT team to resolve technical issues.
• Customer Support: Provide exceptional support to both clients and users by addressing inquiries, concerns, and technical difficulties related to the cashless parking system.
• Business Analysis & Reporting: Analyze usage data, trends, and operational performance. Prepare reports on system performance, user feedback, and key metrics to improve service delivery.
• Process Improvement: Continuously evaluate and improve internal processes related to payment solutions and platform functionalities, enhancing user experience and operational efficiency.
• Collaboration with Partners: Liaise with parking operators, technology providers, and other external partners to ensure the integration and smooth deployment of payment systems.
• Compliance & Security: Ensure all transactions comply with regulatory standards and industry best practices for payment security and privacy.

Requirements:

• Education: Degree in Information Technology, Business Administration, Engineering, or related field.
• Experience: Minimum 2 years of experience in business operations, preferably in tech-driven solutions, mobile apps, or payment systems.
• Technical Skills:
• Proficient in IT systems, digital payment solutions, and mobile applications.
• Familiar with software troubleshooting and basic system maintenance.
• Experience in data analysis, reporting tools, and understanding system performance metrics.
• Problem-Solving Skills: Strong ability to analyze issues, develop solutions, and execute changes to improve system performance.
• Communication Skills: Excellent written and verbal communication in Bahasa Malaysia and English. Mandarin is an advantage.
• Self-Motivated: Ability to work independently and manage multiple tasks efficiently.
• Customer-Focused: A service-oriented mindset with a passion for delivering outstanding experiences.
• Desirable Skills:
• Experience with cashless payment systems, mobile payment platforms, or fintech solutions.
• Familiarity with API integrations, data analytics, or cloud technologies.

Perks & Benefits

• Medical insurance
• Open culture
• Personal development opportunities

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

職責：

• 實現管理層設定的毛利（GP）目標。
• 預測 規劃、制定、實施、審查業務計畫和策略，以維持指定產品的成長和利潤。
• 豐富的產品知識，熟悉相關品牌與產品。定期安排、進行或協調相關銷售團隊的產品訓練。
• 透過識別市場新趨勢、監控定價政策、競爭格局以及透過所有管道創造收入的成長機會來制定定價和促銷策略及規劃。
• 不斷審查庫存水平，以滿足產品可用性並消除滯銷產品。
• 建立目標客戶群並與通路合作夥伴保持富有成效的專業關係，以最大限度地提高銷售額，確保業務成功和長期可持續發展。
• 財務規劃、後勤規劃，並在需要時協助處理高嚴重性請求或問題升級。
• 根據管理層的要求執行任何臨時任務。

要求：

• 候選人必須至少擁有大眾傳播、行銷、公共關係或同等學歷的文憑/學士學位。
• 該職位需要至少1年相關領域的工作經驗。
• 具備IT產品知識。
• 有組織性，較強的人際溝通和溝通能力。
• 高水準的概念、分析和解決問題的能力。
• 態度積極，自我激勵
• 願意到外地出差
• 申請者必須願意在霹靂州怡保工作。

好處：

• 員工購股權計畫（ESOS）
• 關鍵績效指標獎勵
• EPF、SOCSO、EIS
• 醫療索賠
• 加班索賠
• 年假/病假/婚假等
• 員工購買計劃
• 產品訓練：Apple/ Intel/ Microsoft/ APC等
• 海外旅行：亞洲、美洲、澳洲、歐洲
• 薪資審查 - 每年兩次

Job Brief:

Efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times be it hardware or software.Plans activities and actions wisely and execute them to retain existing contractual MIFs (machines in field) and help Sales to plant in more MIFs through customer satisfaction.

Job Responsibilities:

• Efficiently and effectively maintain all Konica Minolta products in the field at optimum operational level at all times.
• Ensure the proper service, maintenance and repair of all Konica Minolta products in the designated areas and such service to be carried out promptly, efficiently and courteously.
• Be ready to assist other area / branch when needs arise.
• Installation of printer/scan/fax drivers, applications/software settings on machines/PCs, resolving issues crop up on solutions/applications sold by Konica Minolta, are part of the job responsibilities.
• Ensure all service jobs are properly recorded in Service Reports with all relevant information as requested and such reports must be submitted to Superior same day of service or latest next morning.
• Ensure all parts required are properly recorded in Spare Parts Requisition Form and to sign for receipt of all such parts at all times. Unused parts/spoilt parts must be returned to Spare Parts Division same day or latest next morning.
• To call the office upon arriving at customer's site and after completion of service calls and as directed to do so.
• Attend all Konica Minolta products' service training and any refresher course as may be considered necessary from time to time and/or as directed, and keep up-to-date all technical service bulletins, manuals, modification kits etc as given/taught from time to time.
• Ensure all Company information – spare parts price list, service manuals, technical service bulletins etc are kept confidential and not fall into unauthorized hands.
• Not to service, maintain or repair any competitor models unless instructed to do so by Superior, and not to reveal/discuss with any outsiders/customers any problems/information relating to Konica Minolta products except in the strict performance of your job functions.
• As and when directed, you may be assigned higher level of authority to meet operational requirement.
• Perform other related duties as and when directed by Superior.

Job Requirements:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Engineering (Electrical / Electronic),Engineering (Computer / Telecommunication), Engineering (Mechanical),Engineering (Mechatronic / Electromechanical)
• Preferably at least 2 years of related working experience.
• Preferably Executive specializing in Maintenance / Repair or equivalent.
• Good communication skills in English, Malay, and Chinese language for both spoken and written

Job Responsibility:

• Ability to work independently, prioritize tasks, and manage time effectively.
•  Integrity, professionalism, and the ability to handle confidential customer information.
• Daily checking on customer credibility on whether customers entitled to rent our products.
• Reviewing documents for corporate customers to ensure the establishment is deemed fit with company policies.
• Reducing collection & fraud risk on customers with bankruptcy and multiple details.
• Ensuring the rental contract agreement is signed by the customer and attached as solid proof.
• Review whether the customer is entitled to the number of units by monitoring collection history and CTOS score checking.
• Ensuring no fraud cases on each order with irregular sales.
• Assist the service team in reviewing documents such as SSM to determine whether the installation is suitable.
• Ensuring payment details are completed with payment proof attached.
•  Handle rental transfer ownership to those customers who wish to transfer their product to another owner.

Job Requirement:

• Candidate should possess a Bachelor's Degree or equivalent in All Business Fields,Economics,Finance / Accountancy / Banking, Business Studies / Administration / Management
• Preferably, I would have at least 2 years of related work experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English, and Malay language for both spoken and written
• 1 undefined position available

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, for sales and appointment scheduling.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required. 
• Process customers’ application in a timely manner
• Meet daily or weekly call volume and targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information as enquired by customers
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role Outbound

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.