Total 17 Senior Executive customer service manager job vacancies in Malaysia

JOB BRIEF

1. We are looking for Service Advisor to join our team and act as a liaison between our customers and our Service technician’s
2. Service Advisor responsibilities include greeting customers, listening to their needs and scheduling appointments as needed. They may also include setting up loaner cars and verifying insurance before maintenance is scheduled.
3. Ultimately, you will need top provide with customers to understand their needs and provide our service technicians with the information required to provide excellent service.

JOB RESPONSIBILITIES.

1. To provide professional automobile advisory services to customers visiting the service center.
2. To issue job orders, check on progress of repair works, update of job control board and conduct final inspection prior to releasing the cars to the customers at the promised time
3. ⁠Ensure the customers are consulted and agree to any additional services to be performed
4. Manage and oversee the dealership’s workflow and schedule.
5. Call customers and advise them about service changes or vehicle pick-up time
6. Provide customers with information and advice on warranty protections, potential cost saving and the advantages of trading in versus fixing their vehicles
7. Answer question about service outcomes, schedule and book appointment, vehicle drop-off and vehicle pick-up
8. ⁠Maintaining customer relations and ensuring satisfactory service.
9. Any other tasks as assigned from time to time
10. Answer question about service outcomes, schedule and book appointment, vehicle drop-off and vehicle pick-up
11. Maintain positive customer relationship to ensure repeat business

JOB REQUIREMENT

1. Possess at least a Certificate/ Diploma/ Degree in Automotive/ Mechanical Engineering or equivalent.
2. Preferably with minimum 2 years relevant experience in automotive industry.
3. Service oriented with good communication skills.
4. Ability to speak multi-lingual is an added advantage.
5. Possess valid Car license.
6. Strong communication and interpersonal skills.
7. Skilled in multi-tasking; including the ability to be flexible and adapt to changes quickly

Perks & Benefits

• Nearby public transport
• Medical insurance
• Open culture

1. Manage client projects.
2. Ensure client projects are completed before their expiration date.
3. Maintain stable communication with clients.
4. Provide clients with information on the status of the ongoing project and on any delays (every week).
5. Prepare and submit comprehensive documentation to the appropriate government institutions.
6. Manage and track application submissions to ensure accuracy and timeliness of all areas relevant to the client's project, including conducting necessary negotiations with relevant government institutions.
7. Document translation from Indonesian to English (with the standard translation provided).
8. Upsell Emerhub's products and services to clients, in collaboration with account

Perks & Benefits

• Employee equity
• Nearby public transport
• Flexible working hours
• Casual dress code

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

工作簡介

1. 我們正在尋找服務顧問加入我們的團隊，並充當我們的客戶和我們的服務技術人員之間的聯絡人
2. 服務顧問的職責包括問候客戶、傾聽他們的需求以及根據需要安排預約。它們還可能包括在安排維護之前設置借用汽車並驗證保險。
3. 最終，您需要與客戶合作以了解他們的需求，並向我們的服務技術人員提供提供優質服務所需的資訊。

工作職責。

1. 為到訪服務中心的客戶提供專業的汽車諮詢服務。
2. 在承諾的時間將汽車交付給客戶之前，發出工作指示，檢查維修工作進度，更新工作控制板並進行最終檢查
3. ⁠確保諮詢客戶並同意要執行的任何附加服務
4. 管理和監督經銷商的工作流程和時間表。
5. 致電客戶並就服務變更或取車時間向他們提供建議
6. 為客戶提供有關保固保護、潛在成本節省以及以舊換新與維修車輛相比的優勢的資訊和建議
7. 回答有關服務結果、時間表和預約、還車和取車的問題
8. ⁠維護客戶關係並確保滿意的服務。
9. 不時分配的任何其他任務
10. 回答有關服務結果、時間表和預約、還車和取車的問題
11. 維持正面的客戶關係以確保回頭客

職位要求

1. 至少擁有汽車/機械工程證書/文憑/學位或同等學歷。
2. 最好具有至少 2 年汽車產業相關經驗。
3. 以服務為導向，具備良好的溝通能力。
4. 能夠講多種語言是一個額外的優勢。
5. 擁有有效的汽車執照。
6. 較強的溝通和人際交往能力。
7. 具備多工處理能力；包括靈活和快速適應變化的能力

津貼和福利

• 附近的公共交通
• 醫療保險
• 開放文化

Key Responsibilities: -  

• Develop and execute a dynamic lead generation plan, consistently achieving or surpassing monthly and annual targets.
• Drive new account development, engaging with key decision makers and assessing client needs to deliver innovative solutions. 
• Strategically organize and schedule sales activities, including exiting marketing initiatives to boost promotions.
• Regularly follow up with prospects to swiftly close deals, actively listening to understand their needs and budgets to recommend the perfect product or package. 
• Participate in exciting company events and networking opportunities to expand your professional connections. 
• Continuously refine and enhance your skills to drive business growth and exceed targets.

Job Requirements: - 

• Bachelor's degree in business, Marketing, Communications, or a related field.
• Minimum of 2 years experiences in the related field
• Proven sales experience with a successful track record of meeting or exceeding targets.
• Strong communication and interpersonal skills, with excellent presentation abilities. 
• Self-motivated and able to take initiative while working independently
• Proficiency in CRM Software and other sales tools; ability to speak and understand Chinese is a plus. 
• Fresh graduates are encouraged to apply

Perks & Benefits

• Commission and bonus
• Regular team activities
• Company trips
• Personal development opportunities
• Paid training and development

Responsibilities:

SALES & MARKETING:

Develop and implement comprehensive sales and marketing strategies aligned with the company's goals and objectives.

Conduct market research and analysis to identify emerging trends, customer needs, and competitive landscape.

Develop, revise and ensure all sales packages/ promotional scheme are competitive and presented in accordance to approved guideline.

Oversee the creation and execution of marketing campaigns to enhance brand awareness and drive lead generation.

Develop marketing strategy and liaise with creative agency and advertising agency on creative briefs, marketing materials, advertising materials and sales kit to meet objectives for advertising and marketing collaterals.

Plan, manage and monitoring the marketing budget utilization according to management approval.

Organize and manage sales launches and coordinate with all relevant parties involved during sales launch or roadshows / exhibitions.

LEASING OF MALL & PROPERTY:

Manage day-to-day relationship with the partners and tenants includes operational issues.

Oversee the leasing process from start to finish, including marketing, showing properties, negotiating lease terms, and closing deals.

Identify and engage potential tenants through targeted tenant acquisition and marketing strategies. Highlight the unique benefits of our spaces across retail, commercial, and office properties.

Lead win-win negotiations on lease terms, renewals, and terminations, ensuring all agreements complies with legal and regulatory requirements.

PROPERTY MANAGEMENT

Assisting the team in achieving all the KPIs set for respective department.

Assist in the inspection, monitoring, preparing, updating and maintaining property, liaison with tenant.

Developing and implementing proper, efficient and effective preventive programs in regards, to the civil and architecture works, M&E and building maintenance.

Assist the Manager supervise and monitor the performance of the appointed vendors and ensure SOPs are adhered to, the periodic maintenance works are carried out effectively according to the service contract and as scheduled.

Investigate and take corrective actions to overcome technical problems.

Assist the Manager on strata property.

Conduct regular visits to the property are required to ensure that the buildings are satisfactorily managed and maintained.

To ensure proper, effective and timely responsive maintenance for ad hoc complains for the development in regards, to the civil, architecture, M&E and tenant fit-outs.

To assist in preparing the departmental budget and manage / control of operations expenditure for development.

To prepare approval request memo from outsource vendors for approval.

To check every utilities bill, invoices for property expenses and property taxes before submitting to the account department for payment.

Job Type: Full-time

Perks & Benefits

• Employee equity
• Allowance (travel stipends, transportation, etc.)
• Medical insurance
• Open culture
• Personal development opportunities
• Paid training and development

Responsibilities:

This is a full-time role for a Biomedical Technical Specialist / Assistant Manager at Anugerah Saintifik Sdn Bhd located in Puchong, Selangor. The Biomedical Technical Specialist / Assistant Manager will be responsible to lead a team of engineers, to coordinate and supervise engineer's activities, to represent company for any service meeting with hospitals and principals, performing troubleshooting, maintaining medical devices, providing technical support and ensuring excellent customer service.

Requirements:

• Proven working experience as field service engineer for minimum 5 years
• Extensive knowledge on medical devices/equipment and troubleshooting methods/skills.
• Advance Diploma or Degree in Biomedical Engineering or Electrical Engineering
• Ability to manage multiple projects simultaneously and work under pressure
• Excellent communication and interpersonal skills
• Possess own transport

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance

1. 管理客戶專案。
2. 確保客戶專案在到期日期之前完成。
3. 與客戶保持穩定的溝通。
4. 向客戶提供有關正在進行的專案的狀態和任何延誤的資訊（每週）。
5. 準備並向適當的政府機構提交全面的文件。
6. 管理和追蹤申請提交，以確保與客戶專案相關的所有領域的準確性和及時性，包括與相關政府機構進行必要的談判。
7. 文件從印尼語翻譯成英語（提供標準翻譯）。
8. 與帳戶合作，向客戶追加銷售 Emerhub 的產品和服務

津貼和福利

• 員工股權
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求

主要職責：- 

• 制定並執行動態的潛在客戶開發計劃，持續實現或超越月度和年度目標。
• 推動新客戶開發，與關鍵決策者互動並評估客戶需求以提供創新解決方案。
• 策略性地組織和安排銷售活動，包括現有的行銷活動以促進促銷活動。
• 定期跟進潛在客戶以迅速完成交易，並積極傾聽以了解他們的需求和預算，以推薦完美的產品或套餐。
• 參加令人興奮的公司活動和社交機會，以擴展您的專業聯繫。
• 不斷完善和增強您的技能，以推動業務成長並超越目標。

職位要求：- 

• 商業、行銷、傳播或相關領域的學士學位。
• 至少 2 年相關領域經驗
• 成熟的銷售經驗，具有達到或超過目標的成功記錄。
• 較強的溝通及人際溝通能力，具有優異的表達能力。
• 自我激勵，能夠在獨立工作時採取主動
• 熟練使用CRM軟體及其他銷售工具；能夠說和理解中文者優先。
• 鼓勵應屆畢業生申請

津貼和福利

• 佣金和獎金
• 定期團隊活動
• 公司旅行
• 個人發展機會
• 有薪培訓和發展

職責：

這是位於雪蘭莪州蒲種的 Anugerah Saintifik Sdn Bhd 的生物醫學技術專家/助理經理的全職職位。生物醫學技術專家/助理經理將負責領導工程師團隊，協調和監督工程師的活動，代表公司參加與醫院和負責人的任何服務會議，執行故障排除，維護醫療設備，提供技術支援並確保優秀的客戶服務。

要求：

• 擁有至少 5 年現場服務工程師的豐富工作經驗
• 有關醫療器械/設備和故障排除方法/技能的豐富知識。
• 生物醫學工程或電機工程高級文憑或學位
• 能夠同時管理多個專案並在壓力下工作
• 優秀的溝通和人際交往能力
• 擁有自己的交通工具

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 公司旅行
• 醫療保險

Job Responsibilities:

• Providing support on end user equipment (I.e : desktop, laptop, mobile devices, conference devices, printers and etc)
• Administering multiple collaboration tools and providing end-user support.
• Level 1 support on server and network infrastructure
• Level 1 support experience for network equipment and telecommunication equipment
• Vendor communication with internet and telecommunication service providers for service escalation
• Vendor communication in IT requirements and IT procurement documents preparation and processing

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

Job Description:

- Handle the annual budgets.

- Prepare the cash flow forecast and monitor actual cash flow.

- Liaise with the Auditors parties on time for necessary filing.

- Collaborate with departments for the financial performance and identify for the improvement.

- Manage all the financial and statutory accounting for entity assigned.

- Prepare WIP and provide recommendation on projects.

- Compute key financial indicators.

- Involved in system implementation projects.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 提供對最終用戶設備的支援（即：桌上型電腦、筆記型電腦、行動裝置、會議設備、印表機等）
• 管理多種協作工具並提供最終用戶支援。
• 伺服器和網路基礎設施的 1 級支持
• 網路設備及電信設備一級支援經驗
• 供應商與互聯網和電信服務供應商溝通以升級服務
• 供應商在 IT 需求和 IT 採購文件準備和處理方面的溝通

津貼和福利

• 員工股權
• 事假
• 開放文化

職位描述：

- 處理年度預算。

- 準備現金流量預測並監控實際現金流量。

- 及時與審計方聯絡以進行必要的備案。

- 與部門合作改善財務績效並確定改善措施。

- 管理指定實體的所有財務和法定會計。

- 準備WIP並提供專案建議。

- 計算關鍵財務指標。

- 參與系統實施專案。

津貼和福利

• 員工股權
• 事假
• 開放文化

Job Brief:

Responsible for organizing and managing audits according to audit plans, overseeing the process of audits, managing auditors to ensure that the audit work is performed according to the required standard and deadlines.

Job Responsibilities:

• Manage engagements by defining the audit strategy and execute it in compliance with the Firm’s policies and procedures.
• Provide supervision and instruction to audit staff to ensure that audit procedures are performed and documented in accordance with the firm's audit methodology, regulatory requirements using applicable IT systems and tools.
• Identify the significant accounting and auditing issues and escalate issues, as appropriate.
• Provide leadership to promote the audit function in the organization
• Demonstrate knowledge of prevailing accounting standards, accounting disclosure requirements, and applying these to allocated work.
• Create a positive learning culture and coach and counsel junior team members and support them in their personal and professional development
• Willing to actively play a part in promoting the firm's growth and culture

Job Requirements:

• Recognised university degree and / or relevant professional qualification in Accounting, Finance or equivalent
• Preferably a member of a professional accountancy body
• Minimum 5 years of experience
• Strong technical ability, excellent interpersonal skills and formidable leadership qualities
• Strong drive to excel professionally, and to guide and motivate others
• Strong analytical and problem-solving skill
• Good communication, interpersonal and report writing skill
• Proficient in written and spoken English

Job Brief:

This role is to support all stages of the transfer pricing engagements including but not limited to transfer pricing reviews, benchmarking and price setting for inter-company transactions.

Job Responsibilities:

• Responsible in managing and leading transfer pricing project work and on-going client relationships.
• Supervising multiple transfer pricing engagements and contributing to the delivery of quality tax planning services for diverse clients.
• Demonstrate an understanding of complex transfer pricing concepts and effectively apply economic/ financial knowledge to resolve client challenges.
• Working closely with clients to understand their expectations and requirements, helping client to manage their transfer pricing risk as well as provide timely and responsive services/ work products to the clients.
• Providing a fully integrated approach to transfer pricing by preparing quality documentations and assisting in defending transfer pricing in audit situations.
• Identify and pursue transfer pricing opportunities with the aim to get new engagements.
• Liaise with officers from the Inland Revenue Board, Ministry of Finance and other government agencies in connection with client engagements.

Job Requirements:

• Possess at least a Bachelor’s degree and/or anu professional qualification in Accounting / Finance / Economics / Taxation or other similar disciplines.
• Knowledge of managing functional analyses interviews to identify and assess client's inter-company transactions and able to perform planning.
• Leadership and people management skills, respecting and appreciating all people and encouraging different viewpoints.
• Able to work both independently and as part of a team, and able to work under pressure
• Strong analytical and problem-solving skills
• Advanced written and verbal communication skills in both English and Bahasa Malaysia.

Job Brief:

Responsible for organizing and managing audits according to audit plans, overseeing the process of audits, managing auditors to ensure that the audit work is performed according to the required standard and deadlines.

Job Responsibilities:

• Manage engagements by defining the audit strategy and execute it in compliance with the Firm’s policies and procedures.
• Provide supervision and instruction to audit staff to ensure that audit procedures are performed and documented in accordance with the firm's audit methodology, regulatory requirements using applicable IT systems and tools.
• Identify the significant accounting and auditing issues and escalate issues, as appropriate.
• Provide leadership to promote the audit function in the organization
• Demonstrate knowledge of prevailing accounting standards, accounting disclosure requirements, and applying these to allocated work.

Job Requirements:

• Recognised university degree and / or relevant professional qualification in Accounting, Finance or equivalent
• Preferably a member of a professional accountancy body
• Minimum 4 years of experience
• Strong technical ability, excellent interpersonal skills and formidable leadership qualities
• Strong drive to excel professionally, and to guide and motivate others
• Strong analytical and problem-solving skill
• Good communication, interpersonal and report writing skill
• Proficient in written and spoken English