Total 37 customer service manager job vacancies in wp kuala lumpur

1. Manage client projects.
2. Ensure client projects are completed before their expiration date.
3. Maintain stable communication with clients.
4. Provide clients with information on the status of the ongoing project and on any delays (every week).
5. Prepare and submit comprehensive documentation to the appropriate government institutions.
6. Manage and track application submissions to ensure accuracy and timeliness of all areas relevant to the client's project, including conducting necessary negotiations with relevant government institutions.
7. Document translation from Indonesian to English (with the standard translation provided).
8. Upsell Emerhub's products and services to clients, in collaboration with account

Perks & Benefits

• Employee equity
• Nearby public transport
• Flexible working hours
• Casual dress code

Locations:

• Nikugaiya: 2-11, 2F, Pearl Shopping Gallery, Jalan Sepadu, Taman United, 58200 Kuala Lumpur

• Donkai: C.90.0, Plaza The Exchange TRX, Persiaran TRX, Tun Razak Exchange, 55188 Kuala Lumpur

• Zha Zha Beef: Lot 23-G, 3rd Mile Square, 151 Batu 3 Jalan Klang Lama, Pusat Dagangan 3rd Mile Square, 56100 Kuala Lumpur

Responsibilities:

• Oversee daily operations and ensure smooth restaurant service

• Manage staff scheduling, performance, and training

• Maintain high levels of customer satisfaction

• Monitor inventory, expenses, and ensure quality standards

• Implement promotional activities to drive business

Requirements:

• Experience in F&B management preferred

• Strong leadership, communication, and problem-solving skills

• Ability to thrive in a fast-paced environment

• Passionate about delivering excellent customer service

Benefits:

• Basic Salary: RM3,000 + Service Points (5k and above)

• Staff Meals

• Hostel Accommodation

• Birthday Angpau

• Annual Bonus & Leave

. team building

Purpose of position

Manage catering services and responsible for the supervision of the catering staff and coordinates all food and beverage services within the catering department.

Scope

Camp Boss responsible for running the catering and hospitality department and managing all patrons request, complaints and queries and ensure that all aspects are communicated to the respective departments (Sales, kitchen, Housekeeping etc.). Also maintain and develop the highest level of guest relations.

Responsibilities

Leadership Duties

• Delegate tasks to the catering staff accordingly.
• Maximize the productivity of the staff.
• Supervise catering personnel and their performance.
• Ensure efficiency of the staff.
• Discuss any last minute changes with catering team.
• Coordinates functions details with catering, kitchen and hospitality staff.
• Resourcefully solve any issues that arise and seize control of any problematic situation.

Technical Duties

• Plan and coordinates all aspects of catering, including meeting with clients, service activities, sanitation, and fiscal responsibilities.
• Performs planning and organization functions for the catering department.
• Review all orders by the client.
• Oversee all aspects of assigned catering function activities, ensuring that food counters are properly set and ready for execution at the appointed time.
• Ability to observe guests to fulfill any additional request, respond quickly and accurately to guest request.
• Display good customer relation skills and take initiative to greet guests in a friendly manner.
• Communicates frequently with hosts in order to ensure that their needs are being met.
• Performs other duties as assigned.

Quality Responsibilities

• Adhering to all company policies and procedures.
• Ensure the cooking process is optimized with attention to speed and quality.
• Ensure that all preset standards for food production, food service and presentation are to be strictly followed at all times in order to maintain consistency.
• Ensure that all food products are handled, stored, prepared and served safely in accordance with company food safety guidelines.
• Maintain high standards of quality control, hygiene, and health and safety.

Administrative Tasks

• Conduct orientation and induction of new hired employees onshore / offshore.
• Work scheduling and staffing of employees.
• Handling guests complains and obtain solutions.
• Conduct employee training and prepares module as part of training tool.
• Submit reports to his/her superior such as employee performance evaluation report or progress report.
• Maintains the highest quality performance standard of customer service.
• Performs initiative corrective measures to any violation made by the employees.
• Reinforce company policies, rules and regulations published by the management.
• Participate in service when necessary such as in the preparation of specialty dishes and in serving VIP’s plus outside caterings.
• Keep records of all employees medical cases and ensure that all of them are medically fit for job at all times.
• Promote and maintain good relations with employees and guests.

Operational Tasks

• Coordinating with Chief Cook / Cook on a Daily basis
• Daily reporting to Senior Admin / CSR for issues or matters that may arise
• Monitor standard of food & beverage service. Check efficient, courteous and hospitable service amongst staffs
• Handle customers complains with tact and diplomacy
• Record any serious complains and refer it to the management
• Preparing for functions and to maintain a good standard of setting
• Attending HSE monthly meeting, Pakat visits, catering meeting, morning meeting

Perks & Benefits

• Regular team activities
• Medical insurance
• Personal leave

Requirements:

• Bachelor's degree in Finance, Accounting, or a related field. A CPA or equivalent qualification is preferred.
• Minimum of 5 years of experience in financial management, reporting, and compliance.
• Strong knowledge of financial regulations, tax laws, and corporate compliance requirements.
• Proven experience in managing financial reporting and audit processes.
• Proficiency in financial software (e.g., Xero) and advanced MS Excel skills.
• Excellent leadership, communication, and team management abilities.
• Strong analytical skills with attention to detail and accuracy.
• Ability to work under pressure and meet tight deadlines.
• Experience in working with corporate secretarial companies is an advantage.
• Strong problem-solving skills and the ability to provide strategic financial insights.

Responsibilities:

1. Financial Performance & Efficiency
   • Cost Management: Maintain operating costs within the allocated budget.
   • Profit Margin: Improve or maintain net profit margins as prescribed by the Branch Manager.
   • Cash Flow Management: Ensure positive cash flow and maintain an optimal level of working capital.
2. Financial Reporting & Accuracy
   • Timely Financial Reporting: Deliver monthly, quarterly, and annual financial statements within the specified timeframe, with submissions to Global Finance due by the 3rd of each month.
   • Accuracy of Financial Forecasts: Maintain less than a 10% variance between forecasted and actual financial performance.
   • Audit Compliance: Achieve clean audit reports with zero major findings.
   • Financial Statement Integrity: Ensure zero material errors or restatements in financial reports.
3. Compliance & Risk Management
   • Regulatory Compliance: Ensure 100% compliance with all financial regulations, tax laws, and government reporting requirements.
   • Risk Management: Implement and monitor internal controls to mitigate financial risks.
   • Debt Management: Keep debt ratios within acceptable levels as per company goals.
4. Leadership & Team Management
   • Team Development: Achieve 90% completion of professional development goals or training programs by team members.
   • Employee Satisfaction: Maintain a high level of engagement and satisfaction within the finance team, as measured by employee surveys.
   • Succession Planning: Ensure that key finance roles have trained successors and develop leadership capabilities within the team.
5. Strategic Contributions
   • Budgeting Process: Assist the Branch Manager in leading the annual budgeting process, ensuring all departments submit their budgets on time. Prepare the consolidated company budget based on the finance forecast created by the Branch Manager, submitting it for approval by the deadline.
   • Support for Business Strategy: Provide financial insights that contribute to strategic decision-making, including evaluating new business opportunities or investments.
   • Cost-Benefit Analysis: Conduct detailed financial analysis for major capital expenditures or strategic initiatives.
   • Cross-Departmental Collaboration: Maintain effective communication and provide financial support to other departments, measured through feedback or service level agreement (SLA) metrics.
   • Accuracy in Daily Payments: Process daily payments accurately in accordance with company regulations.
   • Record Keeping in Xero: Ensure all daily payments are recorded accurately in Xero.
   • Timeliness and Accuracy of Tax Reporting: Pay and report monthly and annual taxes accurately and on time

Perks & Benefits

• Employee equity
• Nearby public transport
• Flexible working hours
• Casual dress code

職位目的

管理餐飲服務並負責監督餐飲人員並協調餐飲部門內的所有餐飲服務。

範圍

營地老闆負責營運餐飲和接待部門，管理所有顧客的請求、投訴和查詢，並確保所有方面都傳達給各個部門（銷售、廚房、客房部等）。也維持和發展最高水準的賓客關係。

職責

領導職責

• 相應地向餐飲人員委派任務。
• 最大限度地提高員工的生產力。
• 監督餐飲人員及其表現。
• 確保員工工作效率。
• 與餐飲團隊討論最後一刻的任何變化。
• 與餐飲、廚房和接待人員協調職能細節。
• 妥善解決出現的問題，抓住問題局面的控制權。

技術職責

• 規劃和協調餐飲的各個方面，包括與客戶會面、服務活動、衛生和財務責任。
• 履行餐飲部門的計劃和組織職能。
• 審核客戶的所有訂單。
• 監督分配的餐飲功能活動的各個方面，確保食品櫃檯正確設定並準備好在指定時間執行。
• 能夠觀察客人是否滿足任何其他要求，快速且準確地回應客人的要求。
• 表現出良好的客戶關係技巧並主動以友好的方式迎接客人。
• 經常與房東溝通，以確保滿足他們的需求。
• 履行指定的其他職責。

品質責任

• 遵守所有公司政策和程序。
• 確保烹飪過程得到最佳化，並注重速度和品質。
• 確保始終嚴格遵守食品生產、食品服務和展示的所有預設標準，以保持一致性。
• 確保所有食品均按照公司食品安全準則安全地處理、儲存、準備和供應。
• 維持高標準的品質控制、衛生、健康和安全。

行政任務

• 對境內/境外新聘員工進行入職訓練及入職訓練。
• 員工的工作安排和人員配置。
• 處理客人的投訴並尋求解決方案。
• 進行員工培訓並準備模組作為培訓工具的一部分。
• 向上級提交報告，例如員工績效評估報告或進度報告。
• 維持客戶服務的最高品質績效標準。
• 對員工的任何違規行為採取主動糾正措施。
• 強化管理階層發布的公司政策、規章制度。
• 必要時參與服務，例如準備特色菜餚以及為貴賓和外部餐飲提供服務。
• 保留所有員工醫療病例的記錄，並確保所有員工在任何時候都身體健康適合工作。
• 促進並維持與員工和客人的良好關係。

營運任務

• 與首席廚師/廚師進行日常協調
• 每日向高階管理員/企業社會責任報告可能出現的問題或事項
• 監控餐飲服務標準。檢視員工有效率、有禮貌、熱情的服務
• 以機智和外交手段處理客戶投訴
• 記錄任何嚴重投訴並將其提交給管理層
• 為職能做好準備並維持良好的設定標準
• 參加HSE月會、Pakat參觀、餐飲會議、早會

津貼和福利

• 定期團隊活動
• 醫療保險
• 事假

• 負責根據集團主導的行銷計劃，促進和執行公司行銷活動
• 規劃並促進公司的行銷和促銷活動
• 根據合規和監管要求，與內部銷售和產品開發團隊密切合作，準備和更新基金招股說明書
• 追蹤和管理產品活動的投資回報率並為高階管理層制定報告

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

1. 管理客戶專案。
2. 確保客戶專案在到期日期之前完成。
3. 與客戶保持穩定的溝通。
4. 向客戶提供有關正在進行的專案的狀態和任何延誤的資訊（每週）。
5. 準備並向適當的政府機構提交全面的文件。
6. 管理和追蹤申請提交，以確保與客戶專案相關的所有領域的準確性和及時性，包括與相關政府機構進行必要的談判。
7. 文件從印尼語翻譯成英語（提供標準翻譯）。
8. 與帳戶合作，向客戶追加銷售 Emerhub 的產品和服務

津貼和福利

• 員工股權
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求

工作職責：

1. 物業及設施管理

• 管理建築設施和辦公/建築設備，包括電梯、游泳池、管道、空調、機電、安全、害蟲、景觀美化、清潔以及與 RMM 相關的所有工作。
• 協助開發商移交空置土地。建立和編制業主的所有必要文件。向個別包裹的業主介紹RMM的規則和規定。
• 監督機電和土木工程或服務（包括電梯、發電機組等）的所有維護和維修，執行預防性維護工作，確定係統問題並提出維修建議，審查和評估供應商工作的品質。
• 監督開發商或 RMM 僱用的所有服務承包商/供應商，以確保按照合約完成工作。
• 與所有指定供應商就營運和管理事宜計畫、安排和協調每月或每兩個月舉行的會議。
  • 規劃、安排和協調與所有指定供應商有關營運和管理的每月或每兩個月一次的會議。
  • 處理、出席和回覆開發商、居民、地方當局和/或服務提供者提出的所有詢問和投訴
  • 制定預防性維護計畫並實施。
• 每週或必要時定期進行建築檢查，以確保所有設施和設備處於良好狀態。
• 定期進行建築審計檢查（公共區域），向開發商報告缺陷
• 監督建築照明系統，包括停車路燈和景觀美化；根據需要安裝、修理或更換
• 與地方當局聯絡檢查和許可（電梯、消防系統等）

2.財務管理

• 根據需要尋找供應商或報價。確保承包商/供應商的索賠/發票受到監控並按照約定的時間範圍付款。
• 根據需要準備批准備忘錄、採購訂單、服務合約的任命或續約
• 準備營運支出和資本支出預算。
• 監督日常維護、償債基金和其他費用的收集，包括向所有服務提供者、公用事業等支付的費用。

協助各相關人士辦理火災保險及理賠（如有）

職位要求：

• 房地產/電氣/機械學位或同等學歷和/或
• 在各種物業管理和建築設施領域擁有 7 年工作經驗。
• Microsoft Office 應用程式知識（Word、Excel、Powerpoint）

所需技能：

• 良好的管理、機電、土木知識。
• 熟悉物業管理法及其他相關法規或法律。
• 良好的人際溝通與溝通能力
• 與開發商、住戶、管委會等關係良好

津貼和福利

• 事假
• 開放文化
• 個人發展機會

要求：

• 金融、會計或相關領域的學士學位。擁有註冊會計師或同等資格者優先。
• 至少 5 年財務管理、報告和合規方面的經驗。
• 熟悉財務法規、稅法和公司合規要求。
• 在管理財務報告和審計流程方面擁有豐富的經驗。
• 精通財務軟體（例如 Xero）和進階 MS Excel 技能。
• 優秀的領導、溝通和團隊管理能力。
• 強大的分析能力，注重細節和準確性。
• 能夠在壓力下工作並在緊迫的期限內完成工作。
• 有與公司秘書公司合作的經驗者優先。
• 強大的解決問題的能力和提供策略財務見解的能力。

職責：

1. 財務績效和效率
   • 成本管理：將營運成本維持在分配的預算範圍內。
   • 利潤率：依照分行經理的規定提高或維持淨利潤率。
   • 現金流管理：確保正現金流並維持最佳營運資金水準。
2. 財務報告和準確性
   • 及時的財務報告：在指定的時間範圍內提供月度、季度和年度財務報表，並在每月 3 日之前提交給《全球金融》。
   • 財務預測的準確性：預測與實際財務表現之間的差異保持在 10% 以下。
   • 審計合規性：實現乾淨的審計報告，重大問題為零。
   • 財務報表的完整性：確保財務報告中的重大錯誤或重述為零。
3. 合規與風險管理
   • 監管合規性：確保 100% 遵守所有財務法規、稅法和政府報告要求。
   • 風險管理：實施和監控內部控制以降低財務風險。
   • 債務管理：根據公司目標將債務比率維持在可接受的水平內。
4. 領導力與團隊管理
   • 團隊發展：團隊成員完成 90% 的專業發展目標或培訓計畫。
   • 員工滿意度：根據員工調查衡量，財務團隊維持高水準的參與度和滿意度。
   • 繼任計畫：確保關鍵財務角色擁有經過培訓的繼任者並培養團隊內的領導能力。
5. 戰略貢獻
   • 預算流程：協助分公司經理領導年度預算流程，確保各部門準時提交預算。根據分公司經理制定的財務預測準備合併公司預算，並在截止日期前提交批准。
   • 支援業務策略：提供有助於策略決策的財務見解，包括評估新的業務機會或投資。
   • 成本效益分析：對主要資本支出或策略措施進行詳細的財務分析。
   • 跨部門協作：保持有效溝通並向其他部門提供財務支持，透過回饋或服務等級協議 (SLA) 指標進行衡量。
   • 日常付款的準確性：依照公司規定準確處理日常付款。
   • Xero 中的記錄保存：確保所有日常付款均準確記錄在 Xero 中。
   • 稅務報告的及時性和準確性：準確、按時繳納和報告每月和每年的稅款

津貼和福利

• 員工股權
• 附近的公共交通
• 彈性的工作時間
• 休閒著裝要求

• 協助集團執行長制定 PMB 集團的策略規劃舉措，包括制定短期/中期和長期的成長計畫和獲利目標
• 開發報告和工具，向 PMB 利害關係人（即股東、董事會、領導層、員工和客戶）傳達計劃
• 評估和監控定期計劃的有效實施和結果（如果適用）
• 與股東、子公司、部門和跨職能團隊合作、促進和協同工作，以協調業務和成長策略

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

• 領導/協助中部地區單位信託顧問的招募、培訓和績效管理
• 引領業務發展活動
• 為分銷管道提供支援和服務
• 發展UT代理隊伍，爭取更大的市佔率

津貼和福利

• 佣金和獎金
• EPF、SOCSO、EIS
• 年假
• 津貼（旅費、交通費等）
• 附近的公共交通
• 正常營業時間
• 醫療和牙科保險

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. 

Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all.

#TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/

SALARY RANGE: RM6,000 - RM7,500

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Assist the Customer Success Manager with managing the entire range of day-to-day operations of the business and team. 
• Serve as the primary point of contact and develop a trusted advisor relationship with customers to ensure business objectives are met.
• Take ownership of escalated issues and follow problems through to resolution by collaborating with internal teams to remediate.
• Use customer data and analytics to uncover opportunities for new feature adoption and up-selling, including weekly and monthly reporting.
• Supports the wider Customer Success team with decision-making, analytical / creative solutioning.
• Oversee the range of portfolio of key accounts (Solutions) under the MY market segment with ownership of some key accounts.
• Assist the Commercial team with special projects and initiatives. 

REQUIREMENTS

These are minimum-requirement skills and a ‘must-have’ for the role:

• Previous experience in customer / key account management within the logistics industry is beneficial. 
• Previous leadership / team management experience is mandatory. 
• Excellent communication skills (verbal & written) with the ability to communicate across all levels of internal and external stakeholders. 
• Logical and analytical approach problem solving and stakeholder management. 
• Being able to efficiently multi-task and offer timely communication, action and resolution. 
• Able to thrive and operate in an extremely fast paced environment.

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Job Responsibility:

• Ability to work independently, prioritize tasks, and manage time effectively.
•  Integrity, professionalism, and the ability to handle confidential customer information.
• Daily checking on customer credibility on whether customers entitled to rent our products.
• Reviewing documents for corporate customers to ensure the establishment is deemed fit with company policies.
• Reducing collection & fraud risk on customers with bankruptcy and multiple details.
• Ensuring the rental contract agreement is signed by the customer and attached as solid proof.
• Review whether the customer is entitled to the number of units by monitoring collection history and CTOS score checking.
• Ensuring no fraud cases on each order with irregular sales.
• Assist the service team in reviewing documents such as SSM to determine whether the installation is suitable.
• Ensuring payment details are completed with payment proof attached.
•  Handle rental transfer ownership to those customers who wish to transfer their product to another owner.

Job Requirement:

• Candidate should possess a Bachelor's Degree or equivalent in All Business Fields,Economics,Finance / Accountancy / Banking, Business Studies / Administration / Management
• Preferably, I would have at least 2 years of related work experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English, and Malay language for both spoken and written
• 1 undefined position available

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, for sales and appointment scheduling.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required. 
• Process customers’ application in a timely manner
• Meet daily or weekly call volume and targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information as enquired by customers
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role Outbound

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude
   

• Providing support for customers via phone, email, chat to ease their experience on the platform, answer questions, and provide consultative assistance
• Take appropriate steps to listen, understand, and engage with the customer to find solutions and communicate options
• Developing a comprehensive understanding of the EcoVadis platform, processes, and practices to ensure quality assistance with incoming customer queries; continuous learning is necessary as we expand service offerings and make improvements
• Understanding and communicating industry best practices and the evolution of EcoVadis product, platform functionality, methodology, and administrative services integral to the customer's success
• Capturing internal and customer-sourced insights, then proactively reporting and contributing as necessary with the Team Leader, Management, and other EcoVadis BUs to bridge gaps that may exist between customer expectations and participation
• Additional responsibilities related to the function may be required

About the job
·To ensure a positive and joyful shopping experience for all IKEA visitors and customers. This includes in particular:
· Ensure the department is fast and efficient for our customers, and cost-effective for the IKEA store.
· Ensure that customers’ issues are handled efficiently and with empathy.
· Actively working towards fulfilling the four tasks of the store.

Your assignment
· I am helpful and friendly in my approach to my customers, always aiming for a win-win situation and for
repeat business.
· I record information accurately in the relevant systems so that we can use the resulting analysis to make
improvements to our customers’ future shopping experiences.
· I know the Customer Relations action plan and support the goals and targets given to me by my manager
to ensure the effective execution of our action plan.
· I know our daily and weekly service targets and this drives me to improve our service delivery.
· Develops a strong knowledge of the delivery and assembly facilities and provide/promote to customer.
· I optimise the relationship with our customers in order to drive sales growth and sustained long-term
profitability.
· I am empowered to solve customer complaints within my level of authorisation. I recognise when I need
to escalate an issue and then pass on the relevant information to a manager for him/her to be able to
deal effectively with the customer.
· Understanding the IKEA Concept, global solutions, tools and working methods and ensuring I use the
appropriate manuals from Inter IKEA Systems to help me optimise our customers’ shopping experience.
· I ensure safety guidelines are met within the Customer Relations  area.
· I am able to support the front counter in E&R, Home Delivery and Merchandise & Pick Up  area when required.

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively

Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel

Job Description

The Warehouse Service Administrator will be based at the branch office and oversee inventory management, order coordination and administrative processes to ensure efficient warehouse operations. This role ensures system accuracy, smooth order processing, and efficient coordination of inventory audits, internal audits, logistics, and warehouse activities.

Responsibilities:

1. Inventory Management & Stock Control

• Manage daily inbound and outbound stock movements with accuracy
• Conduct regular stock counts and reconcile discrepancies.
• Ensure proper stock placement and adherence to warehouse organization standards
• Maintain inventory records and update warehouse systems

2. Order Processing & Logistic

• Manage stock requests and returns (including used parts)
• Oversee order tracking and ensure timely completion
• Address order discrepancies promptly to minimize delays

3. Administrative & Compliance Tasks

• Prepare and submit monthly utility bills, ME claims (tools, mileage, tolls, subsidy) and operational receipts
• Maintain accurate logistics and service operation records
• Ensure compliance with internal policies and external audits

4. Forecasting & Reporting

• Perform inventory forecasting to meet operational demands.
• Generate weekly and monthly inventory performance reports.
• Conduct monthly stock audits to ensure system accuracy.

5. Cross-Team Coordination

• Act as a liaison between warehouse, branch and stakeholders
• Provide administrative support to branch leadership
• Assist in resolving operational issues efficiently and proactively



Job Requirement:

• Education: Diploma/Degree in Logistics, Supply Chain Management, or a related field.
• Experience: At least 1–3 years of experience in warehouse operations or inventory management.
• Familiarity with inventory management systems and Microsoft excel