Total 22 education training job vacancies in Kuala Lumpur

工作總結：

我們正在尋找一位充滿活力、以結果為導向的活動負責人來領導培訓計劃舉措的開發、協調和執行。該角色涉及識別尋求培訓計劃的公司、尋找培訓提供者並將它們聯繫起來以創建有影響力的合作。理想的候選人擁有出色的網路技能、對企業培訓需求的深刻理解以及在活動或專案管理方面的豐富經驗。

主要職責：

1. 業務發展：
   • 識別並聯繫需要跨行業培訓計劃的公司。
   • 與決策者（包括人力資源領導者和部門主管）建立並維持關係。
2. 與培訓機構的合作夥伴關係：
   • 研究並與提供廣泛課程的信譽良好的培訓公司建立聯繫。
   • 根據培訓提供者的專業知識、內容品質和業績記錄對其進行評估和入職。
3. 計劃協調：
   • 充當中央聯絡人，使客戶公司的需求與培訓提供者的能力保持一致。
   • 談判條款、定價和可交付成果，以確保達成互惠互利的協議。
4. 活動管理：
   • 組織和管理活動、研討會或會議，以促進客戶和培訓提供者之間的協作。
   • 監督培訓計畫的執行，以確保其滿足客戶的目標。
5. 市場研究與策略：
   • 監控產業趨勢和新興培訓需求，以確定商機。
   • 制定策略計劃以擴大公司和培訓提供者網路。
6. 團隊領導：
   • 領導一個團隊負責協調活動、管理物流和處理客戶關係。
   • 提供指導和支持，確保團隊成功實現目標。

要求：

• 商業、活動管理或相關領域的學士學位。
• 至少 5 年業務開發、活動管理或培訓協調經驗。
• 強大的網路在企業培訓產業中是一個優勢。
• 優秀的溝通、談判和建立關係的能力。
• 能夠有效管理多個專案並確定任務的優先順序。
• 創造性解決問題的能力和以結果為導向的心態。

好處：

• 有競爭力的薪資和基於績效的激勵措施。
• 專業發展和建立人際網絡的機會。
• 協作和支援的工作環境。

Job Brief

FGNC Events Group’s Team Works Academy (M) Sdn Bhd is a Training & Team Building Company that organizes Indoor & Outdoor Corporate Team Building, Soft Skill Training and All HRDC (Human Resources Development Corporation) related programs. We are searching for a talented and motivated learning and development executive to plan outstanding and unforgettable team building

and training events. You will be responsible for every part of event preparations, such as attending event enquiries, proposals, and meetings. As the training & development executive, you should be well-organized and able to handle event venues, external trainers, speakers and HRDC program

management. Excellent communication and attention to detail skills are vital. If you are a people person, fun loving, team player, loves travelling, enjoys healthy working culture and looking for scalable career growth, you might be our candidate.

Responsibility :

• Liaison between client and trainer in coordinating training/team buildings to ensure everything is in order.
• Responsible for overseeing training/team buildings to ensure everything runs smoothly and is conducted well by external & internal trainers.
• Liaise with Human Resource Development Corporation (HRDC) for matters related to Training Grant Application, Claim and the E-Tris platform and prepare the HRDC utilization report.
• Updating and uploading new HRDC programs in the system
• Identify the client’s requirements and expectations for each team building or training enquiry.
• Attending team building or training enquiries, preparing quotes and able to prepare event proposals with minimum supervision. – Training Provided
• Perform research to gain deep understanding of different requirements and details of each team building or training event.
• Maintain event budgets and prepare P&L – Training Provided
• Carefully supervise confirmed event preparation activities with proper handover to operations department and event team.
• Source and manage communication with external trainer / freelance trainers.
• Handling meetings and presentations with clients with minimum supervision.
• Able to work with external training companies and supervise/oversee the success of teambuilding and training programs.
• Minimal sales support to the sales team with updating and uploading company’s team building and training products in social media and other marketing platform.

Requirements :

• At least 2 years’ working experience as a learning and development executive, training event coordinator, HR executive with in-house training experience, or similar role.
• Well-organized with excellent multi-tasking abilities.
• Trainers & vendor management skills.
• Attention to detail, team-oriented, strong written and verbal communication skills.
• TTT (Train The Trainer) certification is an added advantage.
• Able to conduct simple and small group training is an added advantage.
• Able to lead and manage training events with external trainers & crew.
• Able to drive and possess your own transport is an added advantage.
• Excellent computer skills with Microsoft Office knowledge.
• Strong experience in using PowerPoint, Excel & Word.
• Knowledge of Canva or any other design/presentation tool is an added advantage.
• Diploma or degree in Training & Development, Human Resource Management, Business Studies/Administration/Management, Mass Communications/Event Management or Public Relations is preferred. (diploma or degree in any other field with similar working experience may apply)
• Willing to work for long hours and under pressure when the job demands.

Benefits :

• Remuneration based on experience and skills.
• Excellent working environment with friendly atmosphere.
• Personal working space with company laptops.
• Company handphones with unlimited internet.
• Annual, Sick & Compassionate leaves.
• Birthday leave.
• EPF &SOSCO Contribution
• Medical reimbursement benefits
• 5 Working Days
• Parking allowance / Basement Parking
• Meal Allowance – For Events/Overtime
• Travelling Allowance – For Events
• Event Allowance
• Annual Staff Retreats
• Company Sports Club Activities
• Monthly Staff Dinner & Birthday Celebrations
• Career growth to managerial level.

Perks & Benefits

• Employee equity
• Personal leave
• Personal development opportunities

職位簡介

FGNC Events Group 的 Team Works Academy (M) Sdn Bhd 是一家培訓和團隊建設公司，組織室內外企業團隊建設、軟技能培訓和所有 HRDC（人力資源開發公司）相關計劃。我們正在尋找一位有才華、積極進取的學習和發展主管來規劃出色且令人難忘的團隊建設

和培訓活動。您將負責活動準備的各個部分，例如參加活動查詢、提案和會議。作為培訓和發展主管，您應該組織良好，能夠處理活動場地、外部培訓師、演講者和 HRDC 項目

管理。出色的溝通和注重細節的技能至關重要。如果您善於交際、熱愛玩樂、具有團隊合作精神、熱愛旅行、享受健康的工作文化並尋求可擴展的職業發展，那麼您可能是我們的候選人。

責任 ：

• 客戶和培訓師之間的聯絡，協調培訓/團隊建設，以確保一切井然有序。
• 負責監督培訓/團隊建設，確保一切順利進行，並由外部和內部培訓師良好地進行。
• 與人力資源發展公司 (HRDC) 聯絡，處理與培訓補助金申請、索賠和 E-Tris 平台相關的事宜，並準備 HRDC 使用報告。
• 在系統中更新和上傳新的 HRDC 程序
• 確定客戶對每次團隊建立或培訓諮詢的要求和期望。
• 參加團隊建立或培訓諮詢，準備報價並能夠在最少的監督下準備活動提案。 – 提供培訓
• 進行研究以深入了解每個團隊建立或訓練活動的不同要求和細節。
• 維護活動預算並準備損益表 - 提供培訓
• 仔細監督已確認的活動準備活動，並適當移交給營運部門和活動團隊。
• 尋找並管理與外部培訓師/自由培訓師的溝通。
• 在最少的監督下處理與客戶的會議和演示。
• 能夠與外部培訓公司合作並監督/監督團隊建立和培訓計劃的成功。
• 透過在社群媒體和其他行銷平台上更新和上傳公司的團隊建立和培訓產品，為銷售團隊提供最低限度的銷售支援。

要求 ：

• 至少 2 年擔任學習和發展主管、培訓活動協調員、具有內部培訓經驗的人力資源主管或類似職位的工作經驗。
• 組織良好，具有出色的多任務處理能力。
• 培訓師和供應商管理技能。
• 注重細節，注重團隊合作，較強的書面和口頭溝通能力。
• TTT（培訓師培訓）認證是一項額外優勢。
• 能夠進行簡單的小組培訓是一個額外的優勢。
• 能夠與外部培訓師和工作人員一起領導和管理培訓活動。
• 能夠駕駛並擁有自己的交通工具是一個額外的優勢。
• 優秀的電腦技能和 Microsoft Office 知識。
• 豐富的 PowerPoint、Excel 和 Word 使用經驗。
• 了解 Canva 或任何其他設計/演示工具是一個額外的優勢。
• 培訓與學位文憑或學位開發、人力資源管理、商業研究/行政/管理、大眾傳播/活動管理或公共關係優先。 （具有類似工作經驗的任何其他領域的文憑或學位均可申請）
• 願意在工作需要時長時間工作並承受壓力。

好處 ：

• 基於經驗和技能的薪資。
• 工作環境優良，氣氛友善。
• 配有公司筆記型電腦的個人工作空間。
• 公司手機無限上網。
• 一年一度的病假和同情假。
• 生日假。
• EPF 和 SOSCO 供款
• 醫療報銷福利
• 5個工作天
• 停車津貼/地下停車場
• 膳食津貼 – 活動/加班
• 旅遊津貼 – 用於活動
• 活動津貼
• 年度員工務虛會
• 公司運動俱樂部活動
• 每月員工晚宴和生日慶祝活動
• 職業發展至管理階層。

津貼和福利

• 員工股權
• 事假
• 個人發展機會

Job Responsibilities:

• Support internal recruitment process.
• Handle Immigration and compliance matters.
• Assists in HRDF matters.
• Coordinate the scheduling and others which related to training programs and workshops

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 支援內部招募流程。
• 處理移民和合規事務。
• 協助處理 HRDF 事務。
• 協調與培訓計劃和研討會相關的日程安排和其他事宜

津貼和福利

• 員工股權
• 事假
• 開放文化

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

WHAT YOU WILL OWN:

● Onboard potential foodpanda vendors on the platform via phone call & live chat

● Assist the sales team on face-to-face/call training sessions with potential vendor

● Provide the support to the vendors to ensure they are satisfy with foodpanda

● Setting up relevant accounts for potential vendors for them to start selling on foodpanda

● Provide first call resolution to the vendor if needed

● Any other ad hoc tasks as requested by your line manager

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE:

● Highly communicative with a pleasant personality

● Fluent in written and spoken English & Malay ; spoken Mandarin/Cantonese is a plus

● Proactive and self-motivated individual who thrives on meeting targets

● Prior call centre experience a plus, but not compulsory

WHAT WE OFFER:

A top-notch office in Kuala Lumpur, Malaysia close to amazing restaurants and bars. Inside the walls of this office you’ll find:

● An empowering, international and agile working environment

● Responsibility from day one in an innovative and rapidly expanding tech business

● Regular office parties and exciting team events

● And a bunch of cool extras including foosball tables and a table tennis table, as well as free fruits and, of course, a monthly corporate allowance from foodpanda

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

The Financial Accountant will be responsible for all aspects of the management, statutory and external financing reporting under International Financial Reporting Standards (IFRS).

Provide value added services to all business partners and corporation through the analysis and interpretation of data. Provide management with suggestions for the improvement of accounting and business processes.

The ideal leader for this role must have the ability to exercise good judgment in a variety of situations. The position requires strong accounting and analytics, strong organizational ability, keen attention to detail and the ability to effectively manage multiple priorities and employees.

What you’ll be doing as Financial Accountant

• Financial Reporting:
  • Day-to-day accounting operations, month/quarter/year-end including but not limited to all journals, accruals, prepayments and intercompany transactions to ensure all business transactions for Keypath Education legal entities are recorded timely and accurately in accordance with IFRS or other applicable accounting standards.
  • Oversee tax declarations and ensure adherence to local tax regulations, leveraging your understanding of relevant tax laws.
  • Maintain fixed asset registers and process depreciation.
  • Ensure the accuracy and timeliness of financial reporting, including monthly close processes, financial statements, and management reports.
  • Provide insight and actual financial results to Head of Finance, as needed as it relates to the preparation of the forecast and annual budget.
  • Prepare monthly account reconciliations and ensure that reconciling items are identified and resolved on a timely basis.
  • Review of existing reporting processes and controls to streamline reporting and realize efficiencies.
  • Facilitate management reporting as is relates to Keypath Education consolidated results
  • Proactivity and independently identify any risk or opportunities for our current processes as it relates to the monthly close, billing, reporting, systems.

• Compliance and Controls:
  • Coordinate external audits and address audit findings promptly.
  • Implement and maintain internal controls to ensure the integrity of financial data.
  • Implement and maintain efficient and effective processes to optimize productivity and minimize errors.

Additional Information

• This role is a permanent, full-time role. Only candidates located in Malaysia, and Malaysians or non-Malaysians with a valid permit to work in Malaysia will be considered for this role.
• Keypath's headquarters is located in Melbourne, Australia; as such, this position involves occasional travel to Melbourne throughout the year.
• The successful candidate will also be required to undergo a stringent background check process; including checking and verification of qualifications, prior employment history, criminal records and credit/bankcruptcy,  as part of the hiring process.
• Additionally, as this role involves collaboration with our US-based Finance Team, there will be a need for early starts to accommodate the time zone differences between the US and Malaysia. This requirement is expected to last for a 3 to 6 months handover period.

The Cloud Network and Cyber Security Engineer will report to and assist the VP of IT Infrastructure and Security and will be responsible for designing, implementing, and maintaining secure and scalable cloud and on-premise network architectures. As part of the Infrastructure and Security team, this role will help lead cyber security efforts, securing our sensitive data and critical assets from current and emerging threats, and be the primary technical contact for all information security tooling, security risk and incident mitigation efforts, and documentation in our APAC region. This role will also work closely with the Lead Cyber Security Engineer and cross-functional teams to ensure that our organization’s systems are compliant with industry best practices and regulatory standards.

The Cloud Network and Cyber Security Engineer will provide security and configuration expertise and will work with functional leaders on broad technical initiatives around design, implementation, rollout, and monitoring of cloud enterprise systems in support of Keypath’s global cyber security and cloud roadmap. The Cloud and Network Cyber Security Engineer will also provide mentoring of System Administrators in security-related topics.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Design and implement scalable and resilient cloud network architectures across multiple cloud platforms (e.g., Azure, AWS) to support our business operations.
• Ensure high availability, performance, and reliability of cloud-based networks by implementing redundancy, load balancing, and fault-tolerant configurations.
• Perform cyber defense incident triage, to include determining scope, urgency, and potential impact, identifying the specific vulnerability, and making recommendations that enable timely remediation. • Collect intrusion artifacts (e.g., source code, malware, Trojans) and use discovered data to enable mitigation of potential cyber defense incidents within the enterprise.
• Collaborate with cross-functional teams to gather requirements and design network solutions that meet business needs.
• Partner with leadership to educate staff in security best practices and requirements laid out in company security and technology policies and standards.
• Enforce policies, procedures, and security controls to ensure compliance with all applicable laws, regulations, and standards, such as SOC 2 and ISO 27001.
• Monitor and report on the effectiveness of the information security and compliance program, providing regular updates to senior management and relevant stakeholders.
• Participate in BC/DR and incident response tabletop exercises.
• In conjunction with 3rd party gap assessments, identify and recommend mitigation for security gaps in existing and proposed architectures.
• Other duties as assigned.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

• To assist students with the application process to colleges and Universities on the SEEKA platform.
• To guide students towards the right career paths or the diploma/degree they should pursue.
• To sell the right educational prospects to potential students.
• To streamline the experience for students applying to higher institutions.
• Be able to quickly conduct research or adapt quickly to different situations (For example, the student wants to apply to a course being conducted in Europe and you must find out what requirements they need to apply for a student ViSA)
• To continuously learn on the job and to guide others when needed or be a team player
• To get colleges to sign up and join the SEEKA platform

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

The Talent Acquisition Partner is responsible for the developing and executing the talent acquisition strategy to attract the best talent into Keypath Education to achieve our vision and strategic goals. As a dedicated Talent Acquisition partner to our growing business, you will play a pivotal role in business partnering, promoting Keypath’s employee brand, and contributing to wider People & Communications initiatives. 

• Provide seamless strategic and targeted end-to-end recruitment campaigns for all areas of the business
• Create innovative solutions to attract exceptional talent to Keypath, including proactive sourcing, social media/targeted marketing campaigns, internal promotion initiatives, and other advertising
• Actively promote Keypath’s employer brand and develop new ways of reaching candidate attraction
• Share market insights and intel with the business, contributing to broader People & Communication initiatives for the organisation
• Own and drive the candidate selection process including undertaking thorough job briefs, candidate screening and profiling, and interview scheduling to ensure a brilliant candidate experience
• Develop and coach hiring managers to uplift recruitment capability
• Championing the recruitment of diverse candidates
• Drive innovation and process improvement of recruitment practices ensuring that our model and execution continuously improves in terms of it is efficiency, effectiveness, and experience to ensure we attract the best talent in market
• Actively engaging in and contributing to Talent related projects

As the Workforce Analyst at Keypath Education, you will provide deeper insights to our workforce capacity to respond to our work volumes across multiple functions and media.  You will collaborate with staff across Student Operations to ensure that workforce data will be provided to support both tactical and long-term decisions relating to the workforce.

The role supports the Workforce Manager effectively implementing workforce planning strategies and change, undertake scenario modelling and develop prediction techniques. You will monitor and drive effective contact centre performance across all queues and contact types in real time to deliver outstanding customer service. Your role involves analysing data, adjusting staffing levels, and communicating with team leaders and Keypath student advisors to address any immediate needs or issues

In this role, you will have to ensure that the Contact Centre meets student expectations through effective real time monitoring and strategies and empower them to deliver on driving student advocacy through supporting tools and processes. Provide stakeholders accurate and immediate reporting around drivers behind queue performance challenges through regular forums and comprehensive reporting.

This role will be on a fixed-term 12-month contract with possibility of extension, subject to business requirements.

The successful candidate will be based in Malaysia and will be part of and working with our Australian business directly. Working hours will be 7AM – 3PM daily from Monday to Friday.

Accountabilities: 

• Data Collection & Analysis: Gather and analyse workforce data and performance metrics. Ensure data quality and spot trends to guide strategic workforce planning. Analysis of data and reporting to identify emerging trends and anomalies to add value to the end-to-end workforce management process.
• Rostering: Create and maintain accurate rosters that meet the business needs.
• Real Time Monitoring: Monitor real time call volumes, student advisor availability and service levels across multiple channels.
• Intraday Management: Adjust intraday staffing plans based on actual volume, student advisor availability and absenteeism.
• Performance Reporting: Provide real time performance reporting and updates to Team Leaders and Managers, highlighting any areas of concerns or trends that require attention.
• Coordination and Communication: Work closely with Team Leaders, Managers, and the Workforce Manager to communicate real time performance, identify gaps and recommend actions to improve contact center performance.
• Incident Management: Quickly identify and respond to service disruptions, outages or any other incidents affecting the contact center’s ability to meet contact center targets.
• Ad Hoc Analysis: Conduct ad hoc analysis as needed to investigate and resolve specific issues or to provide insights on operational performance.
• Compliance and Adherence: Ensure all student advisors operations are compliant with company policies and that agents adhere to their schedules.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.

• Identify and qualify opportunities by prospecting and developing relationships with key enterprise partners.
• Grow relationships with selected business providers to assist them in planning work placements and internships. 
• Create three times the number of qualified opportunities by using various methods such as making outbound calls, sending emails, holding in-person or virtual meetings, and participating in marketing campaigns and events.
• Manage social media pages and develop ongoing traffic. 
• FFA provides various products for healthcare, childcare, and other industries; we assist businesses in upskilling their staff and training them in Apprenticeships, traineeships, or other necessary training based on the business's needs. 
• Attend virtual promotional events when needed.
• Take part in all recruitment activities, such as training events, helping students decide, running information sessions, and handling inquiries.
• Provide market insights and accurate recruitment forecasts through regular, detailed reports to the management team.
• Give timely feedback to management to help improve strategies and processes.
• Build a professional and consultative relationship with students.
• Make sure all activities are reported accurately in the CRM.
• Ensure professional execution of recruitment and admin support tasks.
• Build and maintain strong, beneficial partnerships with agents, university partners, and stakeholders for lasting success.

As a Partnerships Manager you’ll:

• Identify and qualify opportunities by building relationships with key partners in the healthcare and childcare sectors.
• Recruit and grow new industry partners, developing strategies to place students in work placements, internships, or roles as fresh graduates.
• Build strong relationships with key stakeholders to ensure students are matched with the right opportunities.
• Develop structured account plans, outlining key activities, milestones, and objectives for successful partner engagement.
• Collaborate with our Student Placement and Support team to design tailored solutions for partners, ensuring the best fit for student placements or internships.
• Generate three times the number of qualified opportunities through proactive outreach such as calls, emails, meetings, marketing campaigns, and events.
• Utilise CRM tools like Salesforce to track and manage opportunities efficiently.