Total 53 it specialist job vacancies in Malaysia

Job description

Key Responsibilities:

ISMS Management :

- Implement and manage the ISMS to ensure compliance with ISO 27001 or equivalent frameworks.

- Perform risk assessments, vulnerability assessment s, and security audits to identify areas of improvement within the ISMS.

- Establish and maintain the organisation's security policies, procedures, and controls to protect sensitive information and systems .

- Conduct regular reviews and audits of the ISMS to ensure its effectiveness and compliance with industry standards.

Risk Management and Security Controls:

- Identify potential security risks and vulnerabilities in information systems, and define appropriate security measures to mitigate those risk.

- Implement and maintain appropriate security controls to manage risk in areas like data protection, access management, and incident response.

- Assist in the development and execution of business continuity and disaster recovery plans.

CISO Responsibilities:

- Act as a subject matt er expert on information security matters and advise senior management on potential risks, threats, and mitigation strategies.

- Ensure that all information security initiatives are in line with the organisation's objectives and legal / regulatory requirements.

- Collaborate with different departments to ensure consistent and effective information security practices across the organisation.

Compliance and Audits:

- Lead internal and external audits related to ISMS and other security standards.

- Ensure that the organisation complies with information security laws, regulations, and contractual obligations.

- Prepare and present regular reports on ISMS performance to senior management and stakeholders.

Training and Awareness:

- Develop and deliver training programs on information security policies, procedures, and best practices for employees at all levels.

- Promote a culture of security awareness and ensure that the organisation's workforce adheres to security protocols.

Incident Management:

- Coordinate and support incident response effort s, ensuring that security incidents are reported, managed, and mitigated promptly.

- Conduct post-incident reviews and help improve the organisation's security posture based on lessons learned.

Documentation and Reporting:

- Maintain accurate records of risk assessments, audits, incident reports, and corrective actions.

- Generate regular reports to senior management about the performance of the ISMS, risks, and compliance efforts.

Qualifications:

Certification & Education:

- Certified Information Security Officer (CISO) or equivalent certifications such as ISO 27001 Lead Implementer, CISSP, CISM .

- Bachelor's degree in Information Security, Information Technology ,Cybersecurity, Computer Science, or a related field (or equivalent experience)(added advantage).

Experience:

- Proven experience in implementing and managing an ISMS in a corporate environment.

- Hand s-on experience with ISO 27001 or other information security frame works.

- Experience in risk management, compliance, and security audits.

- Experience in handling information security incidents and applying corrective measures.

Skills:

- Strong understanding of information security governance, risk management, and compliance frameworks.

- Ability to assess and mitigate security risks, and implement robust security measures.

- Excellent communication and interpersonal skills for working with stakeholders at all levels.

- Ability to develop, implement , and maintain security policies, procedures, and awareness programs.

Technical Skills (Added Advantage):

While not mandatory, the following technical skills are considered an added advantage and will help in the execution of daily ISMS-related tasks:

Security Tools and Technologies:

- Familiarity with SIEM (Security information and Event Management), vulnerability management tools, firewalls, endpoint protection, and encryption technologies.

- Experience with network security protocols such as fire walls, VPNs, IDS/ IPS, and other protective measures.

Cloud Security:

- Knowledge of securing cloud environments and platforms (e.g., AWS, Azure, Google Cloud).

- Experience in implementing cloud security measures such as identity management, data encryption, and secure access controls.

Identity and Access Management (IAM):

- Experience with IAM solutions and protocols such as multi-factor authentication (MFA), Single Sign-On (SSO), and role-based access control (RBAC).

Automation and Scripting:

- Experience with automation tools or scripting languages (e. g., Python, PowerShell) to stream line security tasks and improve operational efficiency.

Network and Infrastructure Security:

- In-depth knowledge of network security, secure network design, and infrastructure protection.

Incident Response and Forensics:

- Hands-on experience with incident response tool s, forensic analysis, and managing post-incident investigations.

Preferred Qualifications:

- Experience with GDPR, HIPAA, or other privacy and regulatory standards.

- Familiarity with emerging threats such as ransomware, insider threat s, and cloud-native security risks.

- Experience in conducting security awareness training or workshops.

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal leave
• Paid training and development

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Job Highlights

Supportive Teammate

Innovative & Growth Work Culture

Learn from seasoned professionals

IT Support - Internship (January Intake)

Job Scope and Description:

• setting up, training, troubleshooting, and testing our software, providing expert advice and solutions to customer issues, and ensuring all tickets are resolved promptly and to the client's satisfaction.
• Handle problem-solving, troubleshooting, and debugging skills who can quickly and efficiently identify and escalate issues to the appropriate level of support.
• Seeking a customer support specialist to assist clients via phone and remote access.
• Comprehensive training and hands-on guidance provided.
• Opportunity to discover your talents and work alongside senior experts and young professionals.

Requirements:

• Diploma/Bachelor in Computer Science/Information Technology or equivalent.
• Proficiency in Bahasa Malaysia, and English.
• Able speak and read in Mandarin.
• Able to work in Raja Uda, Butterworth Penang

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Free snacks / Happy hours
• Five-day workweek, 8:30 am to 5:30 pm.
• Reasonable annual leave and maternity/paternity leave entitlements.
• Relaxing cafe area, free parking, complimentary snacks and beverages, and more.
• Our company values passion, hard work, collaboration, purpose, and performance.
• Career development opportunities

Job Responsibilities:

• Coordinate internal resources and third parties/vendors for the flawless execution of projects.
• Ensure that all projects are delivered on-time, within scope and within budget.
• Developing project scopes and objectives, involving all relevant stakeholders and ensuring technical feasibility.
• Ensure resource availability and allocation.
• Develop a detailed project plan to track progress.
• Use appropriate verification techniques to manage changes in project scope, schedule and costs.
• Measure project performance using appropriate systems, tools and techniques.
• Report and escalate to management as needed.
• Manage the relationship with the client and all stakeholders.
• Perform risk management to minimize project risks.
• Establish and maintain relationships with third parties/vendors.
• Create and maintain comprehensive project documentation.

Job Requirement:

• Proven working experience as a project manager in the information technology sector
• Experience in project management, with the ability to lead project teams to completion
• Understanding of formal project management methodologies and best practices
• Excellent communication skills, both written and verbal
• Strong interpersonal and team leadership skills
• Able to complete projects in a timely manner and manage budgets effectively
• Demonstrable problem-solving skills in project management
• Strong organizational skills with attention to detail and the ability to multitask
• Ability to manage multiple projects simultaneously
• Proficiency in Microsoft Office tools
• Knowledge and certified in ITIL, PMP and PMBOK
• Proficiency in project management tools and software, including Asana and Microsoft Project

Interested candidates, please submit your resume to lillianlim@karunasarawak.com  or contact our HR, Lillian, at 016-8868836 for information / interview appointments.

Perks & Benefits

• Employee equity
• Casual dress code
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Responsibilities:

• Achieve Gross Profit (GP) target as set by the Management.
• Forecast Planning, develop, implement, review business plans and strategies to sustain growth and profit for product(s) as assigned. 
• Thorough product knowledge, familiar with related brand and products as well. Arrange, conduct or coordinate product training to relevant sales team on regular basis.
• Pricing and promotion strategy and planning by identifying the market for newer trends, monitoring pricing policies, competitive landscape and grow opportunities with all channel to generate revenue.
• Constantly review inventory level to cate for product availability and eliminates slow moving products.
• Establish the target customer groups and maintain productive, professional relationships with channel partners to maximize sales, ensure business success and long-term sustainability.
• Financial planning, logistic planning and assist with high severity requests or issue escalations as and when needed.
• Perform any ad hoc assignments as and when required by Management.

Requirements:

• Candidates must possess at least a Diploma/Bachelor’s Degree in Mass Communication, Marketing, Public Relations or equivalent.
• At least 1 year of working experience in the related field is required for this position.
• Possess IT products knowledge.
• Organized, strong interpersonal and communication skills.
• High level of conceptual, analytical and problem solving skills.
• Positive attitude, self-motivated
• Willing to travel outstation
• Applicants must be willing to work in Ipoh, Perak.

Benefits:

• Employee Shares Option Scheme (ESOS)
• KPI rewards
• EPF, SOCSO, EIS
• Medical Claim
• Overtime Claim
• Annual Leave/ Medical Leave/ Wedding Leave, etc
• Staff Purchase Scheme
• Product Training: Apple/ Intel/ Microsoft/ APC, etc
• Oversea Trip: Asia, America, Australia, Europe
• Salary Review- Twice per year

Job Purpose

Responsible for ensuring Regulatory and Operational IT functions are in accordance with relevant laws and regulatory guidelines, fostering a strong compliance culture in the Bank’s overall environment and ensuring operations within regulatory compliance.

Job Description

1. IT Compliance Advisory

• Provide advisory services on IT compliance related to regulatory and operational requirements.
• Participate in IT project/ task force as advisor or reference point and serves as a key point of reference for the business unit (BU) and stakeholders in relation to regulatory guidelines.
• Act as liaison officer between bank and regulatory bodies, banking associations, and authorities. Respond to inquiries from internal and external parties to ensure alignment with compliance expectations and deliverables.

1. IT Compliance Reviewer

• Develop annual compliance review plan for the IT domain, encompassing regulatory policy documents, CRR, and upcoming regulatory requirements.
• Conduct an independent IT compliance review to ensure IT adhere to applicable compliance criteria and required standards.
• Follow up on the action plan according to compliance findings in the review activities.

1. Independent IT Compliance Assessor

• Perform an independent assessment on IT and Digital proposal/concept paper signoff prior submission to the Management Committee and BNM submission (where necessary).
• Ensure proposed concept adherence to internal and external policy guideline.

1. Administration

• Ensure the Compliance Risk Control repository is consistently updated.
• Prepare/facilitate internal and external reporting to Management, Board and regulators (where applicable).

Other requirement

Capability in overseeing cybersecurity domain to mitigate technology-related risks will add significant value.

Basic Qualifications

• Bachelor/ Degree in any IT discipline.
• Minimum 3 years of experience in a related field such as Compliance, Audit, Risk Management, or IT is required for this position.
• Relevant Compliance, AML, Audit and Risk-related Certifications and /or any other relevant certification with regard to Compliance from the Asia Institute of Chartered Bankers (AICB) is considered an added advantage.
• Relevant IT certification and Project Management Professional (PMP) from recognized bodies, foundations i.e. ITIL, Prince2, TOGAF is an added advantage.
• Experience in banking operations regulatory compliance, operational compliance, IT or product knowledge is an added advantage.

• Technical competencies
• Demonstrated with regulations/guidelines of Bank Negara Malaysia, Acts, company laws, and compliance framework pertaining to the financial services industry

Perks & Benefits

• Nearby public transport
• Central location
• Casual dress code
• Medical insurance
• Personal development opportunities
• Dental insurance

Responsibilities:

• Execute full software development life cycle (SDLC).
• Create flowcharts, layouts and documentation to identify requirements and solutions.
• Write well-designed, testable code.
• Produce specifications and determine operational feasibility.
• Integrate software components into a fully functional software system.
• Develop software verification plans and quality assurance procedures.
• Document and maintain software functionality.
• Troubleshoot, debug and upgrade existing systems.
• Deploy programs and evaluate user feedback.
• Comply with project plans and industry standards.
• Ensure software is updated with latest features.

Requirements:

• Proven work experience as a Software Engineer or Software Developer.
• Experience designing interactive applications.
• Ability to develop software in Java, Ruby on Rails, C++ or other programming languages.
• Strong knowledge of relational databases, SQL and ORM technologies (JPA2, Hibernate).
• Experience developing web applications using at least one popular web framework (JSF, Wicket, GWT, Spring MVC).
• Familiarity with test-driven development.
• Excel in software engineering tools.
• Ability to document requirements and specifications.
• Possess at least a Bachelor's Degree in Computer Science, Engineering or relevant field.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Casual dress code
• Free snacks / Happy hours

JOB DESCRIPTION

• Conduct research verification for hiring purposes via phone
• Keep documentary evidence of all information received via phone & email.
• Liaise with hiring candidates for additional candidate information and other queries
• Compile research reports for Team Leader review
• Report any adverse findings to the Team Leader
• Able to work within deadlines and ad hoc task

ESSENTIAL SKILL SETS

• Fresh Graduate SPM/Diploma/Degree/Masters qualifications.
• Law background or background that involves research, analytical skills, investigation skills, and attention to detail will be an added advantage.
• Customer Service, Sales Consultant, Human Resources and related background are acceptable
• Good written and spoken English.
• Candidates with excellent written & spoken skills in Cantonese, Mandarin, Tagalog, Thai, and Indonesian will have an added advantage.
• Good report-writing skills
• Strong ability to work towards conflicting deadlines with efficiency and accuracy
• Excellent understanding of using the internet and doing research to source for information
• Excellent telephone and customer service skills
• Able to think out of the box in solving situations

BENEFITS

• Medical Claims (Up to RM600/peryear)
• HR mandatory policies - Annual Leave, Medical Leave and Hospitalization Leave 
• Yearly Increment (Based on KPI)
• Birthday leave
• Annual Dinner

Perks & Benefits

• Employee equity
• Nearby public transport and bus at LRT Kelana Jaya
• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Personal leave
• Personal development opportunities
• Paid training and development

Job Descriptions:

1. Process monthly payroll for clients including generating payroll report, e-payslip from payroll system, transfer salaries and statutory payments via online banking.
2. Manage and maintain the entire HRMS core and strategic modules such as profiling, leave, claim, attendance, appraisal etc.
3. Generate yearly EA forms and submit Form E via online.
4. Correspond with clients on any issue regarding to payroll matter, HRMS & payroll system.
5. Liaise with government agencies such as KWSP, SOCSO and LHDN etc.
6. Implement HRMS to new client and in charge of the entire implementation & Go-live project.
7. Handle any ad hoc assignment as and when required.

Requirements:

1. Minimum higher diploma in Human Resource/Business Degree or equivalent with minimum 2-3 years of working experience in related field.
2. Possess excellent attitude, personality, initiative, responsible, team player and able to work independently.
3. Well versed with Employment Act 1955 in term of calculation of payroll related matter.
4. Excellent customer service towards internal and external clients, meticulous, organizational and time management skills and able to work under tight deadlines during monthly peak period.
5. Proficient in writing and communication skills in English and Bahasa Malaysia. Mandarin speaking candidate will be added advantage.
6. Prior experience in working for a payroll outsourcing company would be an added advantage.
7. Candidates who are well versed with managing a comprehensive cloud based HRMS such as Rymnet or Emplx are encouraged to apply.

Perks & Benefits

• Casual dress code
• Medical insurance
• Birthday celebration
• Allowance (travel stipends, daily meal allowance etc.)

Senior Customer Success Management Executive (IT Industry)

KARUNA (SARAWAK) ENTERPRISE SDN. BHD.

Role Overview:

As a Senior Customer Success Executive at Karuna, you will play a pivotal role in building and

maintaining strong relationships with our clients, ensuring they derive maximum value from our

technology solutions. You will be responsible for driving customer retention, growth, and advocacy by

developing strategic account plans and engaging with key stakeholders within our customer

organizations.

Key Responsibilities:

Relationship Building:

Cultivate and sustain strong relationships with key stakeholders within customer organizations,

including executives, decision-makers, and end users, to ensure long-term satisfaction and partnership.

Strategic Account Management:

Develop and execute strategic account plans tailored to each customer's specific needs and goals, with

an emphasis on driving retention, growth, and advocacy within the tech space.

Onboarding and Training:

Lead the onboarding process for new customers, ensuring a seamless transition by providing in-depth

training on our technology products and services, and enabling customers to achieve their desired

outcomes.

Customer Engagement:

Regularly engage with customers to understand their evolving needs, identify opportunities for upselling

or cross-selling additional tech products or services, and address any concerns or challenges they may

face.

Primary Point of Contact:

Serve as the main point of contact for customer inquiries, concerns, or escalations, collaborating with

internal technical teams to quickly resolve issues and ensure customer satisfaction.

Customer Advocacy: Represent the voice of the customer within our organization, advocating for their

needs and priorities across all departments, and driving initiatives to enhance the overall customer

experience.

Feedback Analysis:

Collect and analyze feedback from customers on their experience with our technology solutions,

identifying trends and areas for improvement, and working with internal teams to drive product

enhancements or process optimizations.

Performance Monitoring:

Track and analyze key performance metrics related to customer success, such as customer

satisfaction scores, retention rates, and upsell/cross-sell opportunities, taking proactive measures to

ensure targets are met or exceeded.

Job Requirements:

Educational Background:

Bachelor’s degree in Business Administration, Marketing, IT or a related field is required.

Experience: Proven experience in a customer-facing role, such as customer success, account

management, or sales within the tech industry, with a strong track record of driving customer satisfaction

and retention.

Skills:

Strong interpersonal and communication skills, with the ability to build rapport, influence, and

collaborate effectively with both customers and internal technical teams.

Strategic Thinking: Demonstrated strategic thinking and problem-solving abilities, with a proactive and

solution-oriented approach to addressing customer needs and challenges.

Adaptability:

Ability to manage multiple priorities in a fast-paced, dynamic tech environment.

Technical Proficiency:

Familiarity with Customer Success software platforms and tools, as well as a solid understanding of

technology solutions and how they deliver value to customers.

Passion for Customer Success:

A deep commitment to customer advocacy and a passion for delivering exceptional customer

Perks & Benefits

• Casual dress code
• Company trips
• Personal leave
• Open culture
• Personal development opportunities
• Staff activities 
• Season Parking
• Panel Doctor

工作目的

負責確保監管和營運IT職能符合相關法律和監管指引，在銀行整體環境中培養強大的合規文化，並確保營運符合監管要求。

職位描述

1. IT合規諮詢

• 提供與監管和營運要求相關的 IT 合規性諮詢服務。
• 作為顧問或參考點參與 IT 專案/工作小組，並作為業務部門 (BU) 和利害關係人在監管指南方面的關鍵參考點。
• 擔任銀行與監管機構、銀行協會和當局之間的聯絡官。回應內部和外部各方的詢問，以確保符合合規期望和可交付成果。

1. IT合規審查員

• 制定 IT 領域的年度合規審查計劃，包括監管政策文件、CRR 和即將到來的監管要求。
• 進行獨立的 IT 合規性審查，以確保 IT 遵守適用的合規性標準和要求的標準。
• 根據審查活動中的合規結果跟進行動計劃。

1. 獨立 IT 合規評估員

• 在提交給管理委員會和國家銀行提交（如有必要）之前，對 IT 和數位提案/概念文件簽署進行獨立評估。
• 確保提出的概念符合內部和外部政策指南。

1. 行政

• 確保合規風險控制儲存庫持續更新。
• 準備/協助向管理階層、董事會和監管機構（如適用）進行內部和外部報告。

其他要求

監督網路安全領域以減輕技術相關風險的能力將增加顯著的價值。

基本資格

• 任何 IT 學科的學士/學位。
• 該職位需要在合規、審計、風險管理或 IT 等相關領域擁有至少 3 年經驗。
• 亞洲特許銀行家協會 (AICB) 頒發的相關合規性、反洗錢、審計和風險相關認證和/或任何其他與合規性相關的認證被視為額外優勢。
• 來自公認機構、基金會（例如 ITIL、Prince2、TOGAF）的相關 IT 認證和專案管理專業人員 (PMP) 是一項額外優勢。
• 具有銀行業務監管合規性、營運合規性、IT 或產品知識的經驗者優先。

• 技術能力
• 展示了馬來西亞國家銀行的法規/指南、法案、公司法以及與金融服務業相關的合規框架

津貼和福利

• 附近的公共交通
• 中心位置
• 休閒著裝要求
• 醫療保險
• 個人發展機會
• 牙科保險

Are you a word wizard with a passion for all things SEO? Do you dream about keywords, backlinks, and page rankings? If so, we've got the perfect opportunity for you! We're on the hunt for a Junior Executive SEO superstar to join our team and help us take over the search engine world (or at least the first page). So, if you're ready to kick some digital butt and have a blast doing it, keep reading!

Responsibilities:

• Conduct on-site and off-site analysis of web SEO competition.
• Track, report, and analyze website analytics and SEO initiatives and campaigns.
• Lead keyword research and optimization of content.
• Develop and implement link-building strategies.
• Research and implement content recommendations for organic SEO success.
• Work with editorial and marketing teams to drive SEO in content creation and content programming when needed.
• Keep up-to-date with developments in SEO.

Requirements:

• Proficient in English and Mandarin.
• Possess a Bachelor's degree in Marketing or related.
• Experience with website analytics SEO tools (e.g, Google Analytics, AHREF, SEMRUSH, WebTrends).
• Experience with coding/html techniques will be an added advantage.
• Good knowledge of backlink analysis.
• Experience with the ins and outs of SEO will be an added advantage.
• Fresh graduates are welcome to apply (training will be provided).

Others:

• Good verbal and written communication skills.
• A keen eye for details.
• Passionate and self-driven.
• Ability to work independently or in a team environment as and when required.
• Excellent time management skills.
• Strong work ethic.
• Applicants must be willing to work in Cheras, Kuala Lumpur.
• 2 Full-Time position available.

Benefits:

• Work life balance (Friday WFH).
• EPF/SOCSO provided + All range of allowance & claims.
• KPI bonus reward based on Quarterly basis.
• Near Public Transport (MRT: Taman Mutiara).
• Fun & dynamic working environment.
• Friendly colleague.

Perks & Benefits

• Employee equity
• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Central location
• Flexible working hours
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Open culture
• Personal development opportunities

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

Responsibilities:

• Optimise customer service experience, create engaged customers and facilitate organic growth.
• Take ownership of customers issues and follow problems through to resolution.
• Establish a clear mission and initiate strategies focused towards that mission.
• Set-up service procedures, policies and standards.
• Keep accurate records and document customer service actions and discussions.
• Analyse statistics and compile accurate reports.
• Recruit, mentor and develop customer service agents and nurture an environment where they can excel through encouragement and empowerment.
• Keep in touch of industry's developments and apply best practices to areas of improvement.
• Maintain resources and utilise assets to achieve qualitative and quantitative targets.
• Adhere to and manage the approved budget.
• Maintain an orderly workflow according to priorities.

Requirements:

• Proven working experience as a customer service manager, retail manager or assistant manager.
• Experience in providing customer service support.
• Exemplary knowledge of management methods and techniques.
• Excel in English.
• Working knowledge of customer service software, databases and tools.
• Awareness of industry's latest technology trends and applications.
• Ability to think strategically and to lead.
• Excellent client-facing and communication skills.
• Advanced troubleshooting and multi-tasking skills.
• Customer service orientation.
• Possess at least a Bachelor's Degree in Business Administration or related field.

Perks & Benefits

• Central location
• Casual dress code
• Free snacks / Happy hours
• Regular team activities
• Company trips
• Medical insurance
• Personal development opportunities
• Paid training and development

Job Description:

In your new role you will:

• Cross-site leading role on enabling and sustain Equipment basic data with latest defined coupling
• Lead team and actively maintain, provide consultancy for assigned data assets and responsible for defined data sets quality management
• Interface to FI/IT on Equipment basic data specification
• Key user and expert for basic data system and planning model and ensure high accuracy for purpose of business
• Expert and implement data governance for assigned data assets
• Lead team and implement automation to improve basic data application
• Accountable for the implementation of global process and guideline. Close collaboration with cross-function and cross-site stakeholders to ensure standardization and implementation

Candidate Profile:

You are best equipped for this task if you have:

• 3- 5 years working experience in semiconductor or related field
• Degree in Computer science, Data science, Manufacturing engineering,Mathematics or other technical studies
• Knowledge of Oracle, SQL, Python, APF/RTD, Tableau, Confluence,Outsystem
• Experience in data extract, transform, load solutions and dataanalytics solutions in industry (preferable semiconductor)
• Profound in communications and presentation of complex technical solutions to different stakeholders
• Fluent in German and English

Perks & Benefits

• Bonus
• Allowance (travel stipends, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

Responsibilities:

This is a full-time role for a Biomedical Technical Specialist / Assistant Manager at Anugerah Saintifik Sdn Bhd located in Puchong, Selangor. The Biomedical Technical Specialist / Assistant Manager will be responsible to lead a team of engineers, to coordinate and supervise engineer's activities, to represent company for any service meeting with hospitals and principals, performing troubleshooting, maintaining medical devices, providing technical support and ensuring excellent customer service.

Requirements:

• Proven working experience as field service engineer for minimum 5 years
• Extensive knowledge on medical devices/equipment and troubleshooting methods/skills.
• Advance Diploma or Degree in Biomedical Engineering or Electrical Engineering
• Ability to manage multiple projects simultaneously and work under pressure
• Excellent communication and interpersonal skills
• Possess own transport

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Nearby public transport
• Casual dress code
• Company trips
• Medical insurance

Lighting Design Specialist

Responsibilities:

· Work closely with the product application team to understand project goals and

requirements.

· Design innovative lighting solutions (including ID, industrial, and façade lighting)

based on client needs.

· Prepare lighting plans, layouts, and specifications using AutoCAD, Dialux, AGi32,

and SketchUp 3D.

· Perform lighting calculations and simulations to ensure efficient performance and

energy savings.

· Choose the best lighting fixtures, controls, and technologies to meet project needs

and budget.

· Provide technical support to internal teams, clients, and partners throughout the

project.

· Stay up-to-date with the latest lighting design trends, technologies, and best

practices.

· Collaborate with architects, interior designers, and contractors to integrate lighting

designs into spaces.

· Participate in project meetings, presentations, and site visits to ensure smooth

project execution.

· Follow industry standards and safety regulations related to lighting design.

Job Requirements:

· 2 years of experience in lighting design (preferred).

· Proficiency in AutoCAD, Dialux, AGi32, SketchUp 3D, or similar software.

· Strong understanding of lighting calculations and energy efficiency.

· Ability to collaborate with internal and external stakeholders.

Perks & Benefits

• Employee equity
• Company trips
• Medical insurance
• Personal leave
• Open culture
• Personal development opportunities

Job Description

In your new role you will:

• Responsible for processing the incoming customer complaint send-to-end for products and customers in the automotive industry

• Develop corresponding problem verifications and define the necessary analysis

steps – you support the colleagues of our global production sites in problem solving

• Ensure that 8D method is applied and handle the 8D report generation for our customers

• Find innovative, efficient, and targeted solution approaches to customer returns with a variety of causes

• Drive projects based on customer return data and implement improvement measures to ensure high customer satisfaction

Your Profile

You are best equipped for this task if you have:

• A degree in Electrical Engineering, Physics, Material Science, Microsystems Technology or a comparable field and the associated technical understanding
• At least 3 years of professional experience in the area of Quality or Complaint Management, ideally within the automotive industry
• Knowledge in the area of semiconductor production (front-end and back-end) and/or semiconductor analysis would be an advantage
• Solid knowledge of 8D method and problem solving tools (e.g. 5-Why,Failure Tree Analysis) and experience in applying to successfully reach customer satisfaction
• Excellent communication and mediation skills as well as intercultural competence to successfully manage your stakeholders around the globe
• The ability to always balance the dimensions quality, costs, and time in the interest of Infineon
• Excellent English language skills

Perks & Benefits

• Bonus
• Allowance (meal, transportation, etc.)
• Flexible working hours
• Medical insurance
• Personal development opportunities
• Remote work flexibility

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

職位描述：

1. 為客戶處理每月薪資單，包括產生薪資報表、薪資系統的電子薪資單、透過網路銀行轉帳和法定付款。
2. 管理和維護整個人力資源管理系統核心和策略模組，如分析、休假、索賠、出席、評估等。
3. 產生年度 EA 表格並透過線上提交表格 E。
4. 與客戶就薪資事務、人力資源管理系統和薪資系統的任何問題進行溝通。
5. 與 KWSP、SOCSO 和 LHDN 等政府機構聯絡。
6. 向新客戶實施人力資源管理系統並負責整個實施和上線專案。
7. 根據需要處理任何臨時任務。

要求：

1. 最低人力資源/商業學位高級文憑或同等學歷，並具有至少 2-3 年相關領域的工作經驗。
2. 具有優秀的態度、個性、主動、負責、有團隊精神、能獨立工作。
3. 精通 1955 年就業法中工資計算相關事宜。
4. 為內部和外部客戶提供優質的客戶服務，細緻的組織和時間管理能力，能夠在每月高峰期在緊迫的期限內工作。
5. 精通英語和馬來語的寫作和溝通技巧。講普通話的候選人將獲得額外優勢。
6. 擁有在薪資外包公司工作的經驗將是一個額外的優勢。
7. 我們鼓勵精通管理基於雲端的綜合人力資源管理系統（例如 Rymnet 或 Emplx）的候選人申請。

津貼和福利

• 休閒著裝要求
• 醫療保險
• 生日慶典
• 津貼（旅費、每日餐補等）

職責：

• 優化客戶服務體驗，培養積極參與的客戶並促進有機成長。
• 掌控客戶問題並追蹤問題直至解決。
• 建立明確的使命並啟動針對該使命的策略。
• 制定服務程序、政策和標準。
• 保留準確的記錄並記錄客戶服務行動和討論。
• 分析統計數據並編制準確的報告。
• 招募、指導和培養客戶服務代理，並透過鼓勵和授權創造一個讓他們能夠脫穎而出的環境。
• 密切關注行業發展並將最佳實踐應用於需要改進的領域。
• 維護資源並利用資產來實現定性和定量目標。
• 遵守並管理已核准的預算。
• 根據優先順序保持有序的工作流程。

要求：

• 擁有豐富作為客戶服務經理、零售經理或助理經理的工作經驗。
• 具有提供客戶服務支援的經驗。
• 管理方法和技術的典範知識。
• 英語優秀。
• 客戶服務軟體、資料庫和工具的工作知識。
• 了解行業最新技術趨勢和應用。
• 具有策略性思考和領導能力。
• 優秀的面對客戶和溝通能力。
• 進階故障排除和多任務技能。
• 客戶服務導向。
• 至少擁有工商管理或相關領域的學士學位。

津貼和福利

• 中心位置
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 醫療保險
• 個人發展機會
• 有薪培訓和發展

職位描述：

在您的新角色中，您將：

• 在啟用和維持設備基本資料與最新定義的耦合方面發揮跨站點主導作用
• 領導團隊積極維護、為分配的數據資產提供諮詢並負責定義的數據集品質管理
• 設備基本資料規格與 FI/IT 的接口
• 基礎資料系統和規劃模型的關鍵使用者和專家，確保業務目的的高精度
• 專家並實施指定資料資產的資料治理
• 帶領團隊實施自動化，提升基礎數據應用
• 負責全球流程和指南的實施。與跨職能和跨站點利益相關者密切合作，以確保標準化和實施

候選人簡介：

如果您具備以下條件，那麼您最適合完成此任務：

• 3-5年半導體或相關領域工作經驗
• 計算機科學、數據科學、製造工程、數學或其他技術研究學位
• 了解 Oracle、SQL、Python、APF/RTD、Tableau、Confluence、Outsystem
• 具有行業數據提取、轉換、加載解決方案和數據分析解決方案的經驗（半導體優先）
• 善於與不同利害關係人進行深入的溝通和介紹複雜的技術解決方案
• 德語和英語流利

津貼和福利

• 獎金
• 津貼（旅費、交通費等）
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 遠距工作彈性

您是一位對 SEO 充滿熱情的文字奇才嗎？您是否夢想關鍵字、反向連結和頁面排名？如果是這樣，我們為您提供了絕佳的機會！我們正在尋找一位初級執行 SEO 超級巨星加入我們的團隊，幫助我們接管搜尋引擎世界（或至少是首頁）。因此，如果您準備好嘗試一些數位技術並享受其中的樂趣，請繼續閱讀！

職責：

• 對網路SEO競爭進行現場和場外分析。
• 追蹤、報告和分析網站分析以及 SEO 計劃和活動。
• 領導關鍵字研究和內容優化。
• 制定並實施連結建設策略。
• 研究並實施內容推薦，以實現有機 SEO 的成功。
• 與編輯和行銷團隊合作，在需要時推動內容創建和內容編程中的 SEO。
• 隨時了解 SEO 的最新發展。

要求：

• 精通英語和普通話。
• 擁有行銷或相關專業學士學位。
• 擁有網站分析 SEO 工具（例如 Google Analytics、AHREF、SEMRUSH、WebTrends）的經驗。
• 具有編碼/html 技術經驗將是一個額外的優勢。
• 良好的反向連結分析知識。
• 熟悉 SEO 細節的經驗將是一個額外的優勢。
• 歡迎應屆畢業生應徵（提供訓練）。

其他的：

• 良好的口頭和書面溝通能力。
• 對細節有敏銳的洞察力。
• 充滿熱情且自我驅動。
• 能夠根據需要獨立工作或在團隊環境中工作。
• 優秀的時間管理能力。
• 強烈的職業道德。
• 申請人必須願意在吉隆坡蕉賴工作。
• 2 個全職職位。

好處：

• 工作與生活平衡（週五 WFH ）。
• 提供 EPF/SOCSO + 所有範圍的津貼和索賠。
• KPI獎金獎勵基於季度。
• 靠近公共交通工具（地鐵：Taman Mutiara）。
• 有趣且充滿活力的工作環境。
• 友善的同事。

津貼和福利

• 員工股權
• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 中心位置
• 彈性的工作時間
• 休閒著裝要求
• 免費小吃/歡樂時光
• 定期團隊活動
• 公司旅行
• 開放文化
• 個人發展機會

職位描述

在您的新角色中，您將：

• 負責處理汽車產業產品和客戶的傳入客戶投訴發送至終端

• 制定相應的問題驗證並定義必要的分析

步驟 – 您支持我們全球生產基地的同事解決問題

• 確保應用8D方法並為我們的客戶處理8D報告生成

• 尋找創新、高效且有針對性的解決方案來解決因各種原因造成的客戶退貨

• 根據客戶退貨數據推動專案並實施改善措施，以確保高客戶滿意度

您的個人資料

如果您具備以下條件，那麼您最適合完成此任務：

• 電機工程、物理學、材料科學、微系統技術或類似領域的學位以及相關的技術理解
• 至少 3 年品質或投訴管理領域的專業經驗，最好是在汽車行業
• 具有半導體生產（前端和後端）和/或半導體分析領域的知識將是一個優勢
• 紮實掌握 8D 方法和問題解決工具（例如 5 個原因、故障樹分析），並具有成功實現客戶滿意度的應用經驗
• 出色的溝通和調解技巧以及跨文化能力，可成功管理全球的利害關係人
• 能夠始終平衡品質、成本和時間，以符合英飛凌的利益
• 優秀的英語語言能力

津貼和福利

• 獎金
• 津貼（餐費、交通費等）
• 彈性的工作時間
• 醫療保險
• 個人發展機會
• 牙科保險
• 遠距工作彈性

職責：

這是位於雪蘭莪州蒲種的 Anugerah Saintifik Sdn Bhd 的生物醫學技術專家/助理經理的全職職位。生物醫學技術專家/助理經理將負責領導工程師團隊，協調和監督工程師的活動，代表公司參加與醫院和負責人的任何服務會議，執行故障排除，維護醫療設備，提供技術支援並確保優秀的客戶服務。

要求：

• 擁有至少 5 年現場服務工程師的豐富工作經驗
• 有關醫療器械/設備和故障排除方法/技能的豐富知識。
• 生物醫學工程或電機工程高級文憑或學位
• 能夠同時管理多個專案並在壓力下工作
• 優秀的溝通和人際交往能力
• 擁有自己的交通工具

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 附近的公共交通
• 休閒著裝要求
• 公司旅行
• 醫療保險