Total 58 quality assurance specialist job vacancies in Malaysia

- Manage the end-to-end Procure-to-Pay cycle, including payment preparation, initiate payment for approval and perform payment status tracking in compliance with the SOX audit requirement.

- Analyze financial data and prepare comprehensive reports for management decision-making

- Collaborate with procurement and account payable teams to ensure accurate processing of invoices

- Reconcile vendor statements and resolve discrepancies promptly

- Support month-end closing activities related to Procure-to-Pay processes

- Identify opportunities for process improvements and cost savings within the PTP cycle

- Ensure compliance with company policies, financial regulations, and Malaysian accounting standards

- Maintain accurate financial records and documentation for audit purposes

- Support the implementation and optimization of financial software and ERP system

Perks & Benefits

• Nearby public transport
• Medical insurance
• Personal development opportunities

Job Responsibilities:

• Use Power BI to create visual representations of complex data.
• Make large or complex data easier to access, understand, and use.
• Work with data engineers and stakeholders to turn data into valuable insights and visualizations.
• Combine data from multiple sources.
• Collaborate with business stakeholders to deliver effective analyses and solutions.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

- 管理端到端採購到付款週期，包括付款準備、啟動付款批准以及按照 SOX 審計要求執行付款狀態追蹤。

- 分析財務數據並為管理決策準備綜合報告

- 與採購和應付帳款團隊合作，確保發票的準確處理

- 協調供應商聲明並及時解決差異

- 支援與採購到付款流程相關的月末結算活動

- 確定 PTP 週期內流程改善和成本節約的機會

- 確保遵守公司政策、財務法規和馬來西亞會計準則

- 維護準確的財務記錄和文件以供審計之用

- 支援財務軟體和ERP系統的實施和最佳化

津貼和福利

• 附近的公共交通
• 醫療保險
• 個人發展機會

1-year contract (Renewable/Perm) subjected to the performance

Rotational shift (8 AM-8 PM or 8 PM-8 AM)

Monday – Sunday

4 days of working/ 3 days Off (Rotational)

Persiaran Bandar Utama 47800 Petaling Jaya, Selangor

Basic Salary (Rm4700 + Shift Allowance provided RM300)

JOB SCOPE

· Answer incoming calls from customers to log a problem ticket.

· Arrive to post on time and ready to work assigned hours.

· Manage and respond to telephone calls, emails, and electronic systems using customer-oriented etiquette.

· Address customer issues, ensuring contract service levels and objectives are met.

· Receive inbound calls, as required, and make outbound calls for resource/parts management, appointment reminders, and escalations where required.

· Schedule and place follow-up calls/emails in response to customer inquiries.

· Must be able to maintain strict confidentiality of sensitive information.

· Work with the customer service team to attain and improve the process enhancements.

· Provide the necessary information regarding customer process-related information.

REQUIREMENT

· Minimum Diploma (any background) negotiable

· Must be able to work on shift require

· Required language proficiency (Vietnamese)

· Knowledge of customer service principles and practices

· Knowledge of call center telephony and technology

· Some experience in a call center or customer service environment (is an advantage)

· Good data entry and typing skills

Required Skills:

· Verbal and written communication skills

· Listening skills

· Problem analysis and problem solving

· Customer service orientation

Perks & Benefits

• Nearby public transport
• Medical insurance
• Work visa sponsorship
• Personal development opportunities

工作職責：

• 使用 Power BI 建立複雜資料的視覺化表示。
• 使大型或複雜的數據更易於存取、理解和使用。
• 與資料工程師和利害關係人合作，將數據轉化為有價值的見解和視覺化。
• 合併來自多個來源的數據。
• 與業務利害關係人合作，提供有效的分析和解決方案。

津貼和福利

• 員工股權
• 事假
• 開放文化

一年合約（可續約/永久）取決於績效

輪班（上午 8 點至晚上 8 點或晚上 8 點至上午 8 點）

週一至週日

工作4天/休息3天（輪流）

Persiaran Bandar Utama 47800 八打靈再也, 雪蘭莪

底薪 (Rm4700 + 提供輪班津貼 RM300)

工作範圍

· 接聽客戶來電記錄問題單。

· 按時到達崗位並準備好在指定時間工作。

· 使用以客戶為導向的禮儀來管理和回覆電話、電子郵件和電子系統。

· 解決客戶問題，確保滿足合約服務水準和目標。

· 視需要接聽來電，並根據需要撥打呼出電話以進行資源/零件管理、預約提醒和升級。

· 安排並發出後續電話/電子郵件以回應客戶的詢問。

· 必須能夠對敏感資訊嚴格保密。

· 與客戶服務團隊合作，實現並改善流程改善。

· 提供有關客戶流程相關資訊的必要資訊。

要求

· 最低文憑（任何背景）可協商

· 必須能夠輪班工作

· 所需語言能力（越南語）

· 了解客戶服務原則與實踐

· 了解呼叫中心電話和技術

· 有呼叫中心或客戶服務環境的經驗（優先）

· 良好的資料輸入與打字能力

所需技能：

· 口頭和書面溝通技巧

· 聽力技巧

· 問題分析與解決

· 客戶服務導向

津貼和福利

• 附近的公共交通
• 醫療保險
• 工作簽證贊助
• 個人發展機會

Job Brief:

This role will work closely with senior leadership, providing technical direction and oversight on audit engagements and complex accounting matters. In addition to being a technical expert, you will play a critical role in leading, mentoring, and developing the Quality Assurance and Technical team, while ensuring that we continue to uphold our reputation for excellence.

Job Responsibilities:

• Provide leadership and guidance to the Quality Assurance and Technical team, ensuring alignment with the Firm’s goals and objectives.
• Foster a culture of continuous improvement and professional development within the Quality Assurance and Technical team.
• Support the development and implementation of technical policies and practices.
• Provide expert technical advice and consultation on complex audit and assurance matters.
• Oversee the implementation and adoption of new and revised accounting and auditing standards.
• Review and advise on complex audit engagements to ensure compliance with relevant regulations and standards.
• Drive continuous improvement and innovation in audit methodologies and technical processes.
• Stay up-to-date with global and local regulatory changes, and guide the firm in adapting to these developments.
• Assist in the development and delivery of technical training and guidance for the audit teams.
• Monitor and report on the operating effectiveness of the Firm’s System of Quality Management.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirements:

• Degree in Finance / Accounting / Economy or equivalent qualification
• Member of a recognised accounting body (i.e. MIA, ACCA, CPA, MICPA, ICAEW or equivalent)
• Minimum 7 years of working experience in the related field is required for this position
• Have sound knowledge of international and local accounting a well as auditing standards
• Able to work independently as well as a team player
• Excellent interpersonal and communication skills with excellent command in spoken and written English
• High degree of self-motivation, results oriented and able to work independently
• Strong analytical skills and problem-solving capabilities

The Clinical Quality Specialist is a role designed for an experienced clinical psychologist or counsellor to lead clinical governance initiatives through the development, implementation, and auditing of clinical SOPs. This role ensures that key workflows, such as triage, risk assessments, user matching, and escalations, are evidence-based, standardised, and continuously improved. The Specialist also contributes to service development and ensures company-wide adherence to clinical best practices and regulatory standards.

• SOP Development & Management
• Create, update, and standardise clinical SOPs for key workflows.
• Ensure SOPs are aligned with clinical best practices and regulatory standards.
• Maintain a central repository of SOPs, ensuring version control and accessibility.
• Adapt SOPs for diverse scenarios to support organisational growth.
• Staff Training
• Develop and deliver training on SOPs to clinical and non-clinical teams.
• Maintain accessible and up-to-date training materials.
• Auditing & Compliance
• Conduct regular audits to ensure SOP adherence, including clinical site reviews.
• Analyse audit results and provide actionable recommendations to address compliance gaps.
• Track SOP compliance metrics and prepare detailed reports for leadership.
• Monitor trends in adherence and use findings to inform updates to SOPs and workflows.
• Service Development
• Collaborate with cross-functional teams to enhance existing services and create new ones.
• Support the development of programme-specific SOPs by aligning them with core clinical processes.
• Ensure service developments align with workflows and best practices.

• Master’s degree in Clinical Psychology, Counselling, or a related field.
• Minimum of 5 years’ experience in clinical governance, SOP management, or auditing.
• Deep understanding of clinical workflows (e.g., triage, risk assessments).
• Proficiency in tools like Notion and Jira for documentation and project management.
• Strong communication and collaboration skills for training and cross-functional work.

• Develop supplier quality improvements based upon part evaluation, data analysis, and process review. Apply appropriate quality improvement tools.
• Liaise with engineering, purchasing and suppliers in understanding and conveying of documented and/or intended requirements.
• Develop CTQ or vendor quality requirement document in the beginning.
• Liaise with design engineering, manufacturing engineering and suppliers with new product development, manufacturing/quality planning, new supplier selection and engineering change notice.
• Develop key measurements to monitor supplier performance and provide appropriate response and action planning for performance improvement. Provides technical and quality leadership for implementation of solutions for quality problems.
• Jointly develop and improve supplier’s quality performance using tools such as first article evaluations, control plans, and tolerance capability studies. Utilizes advance quality planning tools and methods with the supplier where beneficial such as flowcharts, FMEA, Cause & Effect Diagrams, Histograms, Pareto Analysis, Scatter Diagrams, SPC Control Charts.
• Assists supplier analysis of part failures to determine failure modes and determination of potential solutions. Implements an effective corrective action process with the suppliers.
• Participates in the audit/assessment of suppliers.
• Completes assessments of supplier manufacturing processes and identifies improvements. Facilitate implementation of supplier quality processes, such as those that are consistent with ISO 9001.
• Continuous improvement of Smiths Detection integrated management system.
• Participates and/or performs random internal product and process audits.
• Perform incoming inspections as needed. Collect and publish results. Conduct feedback sessions for corrective and preventative action
• Develop suppliers score card, reduce number of supplier incidents with proper corrective actions.
• Develop suppliers approach for Lean, six sigma to reduce the component cost
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Lead and coordinate supplier’s part failures return arrangement and failure analysia tracking   
• Other duties as assigned.
• Develop supplier quality improvements based upon part evaluation, data analysis, and process review. Apply appropriate quality improvement tools.
• Liaise with engineering, purchasing and suppliers in understanding and conveying of documented and/or intended requirements.
• Develop CTQ or vendor quality requirement document in the beginning.
• Liaise with design engineering, manufacturing engineering and suppliers with new product development, manufacturing/quality planning, new supplier selection and engineering change notice.
• Develop key measurements to monitor supplier performance and provide appropriate response and action planning for performance improvement. Provides technical and quality leadership for implementation of solutions for quality problems.
• Jointly develop and improve supplier’s quality performance using tools such as first article evaluations, control plans, and tolerance capability studies. Utilizes advance quality planning tools and methods with the supplier where beneficial such as flowcharts, FMEA, Cause & Effect Diagrams, Histograms, Pareto Analysis, Scatter Diagrams, SPC Control Charts.
• Assists supplier analysis of part failures to determine failure modes and determination of potential solutions. Implements an effective corrective action process with the suppliers.
• Participates in the audit/assessment of suppliers.
• Completes assessments of supplier manufacturing processes and identifies improvements. Facilitate implementation of supplier quality processes, such as those that are consistent with ISO 9001.
• Continuous improvement of Smiths Detection integrated management system.
• Participates and/or performs random internal product and process audits.
• Perform incoming inspections as needed. Collect and publish results. Conduct feedback sessions for corrective and preventative action
• Develop suppliers score card, reduce number of supplier incidents with proper corrective actions.
• Develop suppliers approach for Lean, six sigma to reduce the component cost
• Comply with and ensure department compliance with Company health, safety and environmental policies.
• Comply with all applicable U.S. export control and security regulations.
• Lead and coordinate supplier’s part failures return arrangement and failure analysia tracking   
• Other duties as assigned.

• Perform baking tests on flour samples to check quality.
• Help with testing for competitor products, customer complaints, and research.
• Report any quality issues to your supervisor.
• Keep records of test results and activities.
• Assist with product demos, training, and sales support.
• Ensure the Customer Service Department (CSD) facilities and equipment are in good condition and report any problems.
• Follow safety rules and company procedures.
• Keep company recipes and quality data confidential.

• To assist in department internal documentation.
• To assist in hand over documents.
• To assists superior when dealing with government departments.
• To oversee the preparation of documents for submissions.
• Any other related task assign by superior.
• To contribute, comply and committed toward the company Quality, Health, Safety and Environmental Management System by making sure it is full compliances to International Standard, Legal compliances, local regulations, and any code of practice.

• A valid and active student undergoing Bachelor Degree or Diploma of Occupational Safety and Health or equivalent background.
• Eager to learn and work in the field.
• Excellent verbal and written communication skills.
• Proficiency in Microsoft Office.

As Billing Specialist, you will be responsible for the consolidation of business reports that lead to the creation of the billing reports for clients. You will be the initiator of the billing process, ensuring the accuracy, preciseness, and timeliness of data to be utilized by the finance and business development teams in the creation of invoices to clients. In detail:

• Pull monthly sales and other services data across various data streams
• Efficiently consolidate business reports required for the creation of billing reports and invoices across the value chain. This includes, but not limited to, sales reports, marketing spend reports, fulfillment reports, inventory reports, consumer engagement reports, and other services reports
• Meticulously create the business reports in the standardized format for ease of use of the finance and business development teams (consignment sales reports, service sales reports, activity-based fulfillment cost reports, promotional claims, etc. depending on assigned task)
• Issue billing reports to finance and business development teams
• Monitor marketing spend and reconciliation with billing reports to clients
• Update client files and database contact and banking information
• Update client files and database with issued invoices
• Track exceptions between the documents and invoice register and ensure all services are covered

Job Summary:
We are seeking a detail-oriented and proactive IT Procurement Specialist to join our team. This role is responsible for managing procurement activities, supporting contract negotiations, and ensuring the timely processing of purchase requisitions, invoices, and payments. The ideal candidate will have experience with procurement systems, financial reconciliation, and contract management for IT-related services and software.

Key Responsibilities:

Procurement & Requisition Management

• Create, review, and submit purchase requisitions in Oracle.
• View and manage purchase orders (PO), payments, invoices, and receipt information.
• Ensure timely and accurate updates to procurement records and Smartsheet trackers.

Invoice & Payment Processing

• Process and update invoices for cloud platforms such as AWS, Google, and Azure.
• Reconcile invoices to ensure accuracy and resolve discrepancies with vendors.
• Maintain and update Tangoe reports to track data and communication spending.

Contract Management

• Manage and track IT contract renewals using Smartsheet and other tracking tools.
• Oversee contract renewal timelines, including initiating renewal discussions 180+ days in advance for high-value contracts ($150K+).
• Collaborate with contract owners to determine renewal requirements and engage procurement leads for negotiations.
• For lower-value contracts, initiate review and renewal 90+ days in advance, coordinating with IT leads for negotiation support.

Reporting & Analytics

• Maintain the Active IT Consultant tracker to support resourcing and budgeting efforts.
• Provide insights on data and communication spend through regular updates to the Tangoe report.
• Identify and flag potential issues or delays in payments, renewals, or procurement timelines.

Vendor & Stakeholder Collaboration

• Act as a liaison between vendors, IT teams, finance, and procurement leads to ensure smooth processing of contracts and payments.
• Support procurement negotiations to secure favorable terms with vendors and suppliers.

Responsibilities:

• Manage and maintain all infrastructure including but not limited to servers, network system, storage and cloud platform.
• Monitor infrastructure performance and proactively troubleshoot issues to ensure continuous availability and minimum interruption or downtime.
• Design, architect, develop and implement necessary actions or area of improvement of new infrastructure solution to further improve the capability, performance, reliability, resiliency & integrity which compliance with industry standard and best practices
• Implement routine maintenance tasks to perform systems administration, patch management and systems backup
• Collaborate with internal team and external vendors for technical troubleshooting support, preventive maintenance, planning, implementation and resolution in network, hardware and software issues or faults.
• Participate in sourcing, evaluating, recommending and negotiating with solution providers and consultants on technical specifications, supports and services to establish good partnership and optimum service level to ensure user and company interests are protected
• Maintain, develop and follow proper system procedures, guidelines, reports and technical documentations to achieve systematic and consistent operations
• Perform any other tasks as assigned by the management

Technical Skills:

• Experience and knowledge in PC, server, network, communication systems and systems inter connectivity
• Problem solving and troubleshooting
• Risk and issue management
• Analytical, conceptual and strategic thinking
• Project management and implementation

Requirements:

• Candidate must possess at least a Diploma/Degree in Computer Science/Software Engineering/Information Technology or equivalent
• Proven experience in IT infrastructure management with good knowledge of Business IT Systems including application servers, email and web servers, windows operating systems and applications
• Familiar with SaaS / cloud technologies (AWS or Azure), Windows Server 2019/2022, Windows 10/11, Microsoft 365 services, Active Directory, DNS, Firewall, etc.
• Able to write scripting to automated processes using Microsoft Power Automate or other relevant automation and scripting tools will be a good to have skill
• Knowledge of ITIL and other IT service management frameworks
• Hands-on experience in troubleshooting, maintain and support on technical issues is highly desirable (network, server, computer and peripheral)
• Experience with IFCA.net system would be an added advantage
• Highly adaptive, initiative, able to multi-task and flexible in progressive workloads
• Good command in spoken and written English and Malay
• Possess own transport and willing to travel to support when required

We are looking for a Field Sales Specialist to be based in Ipoh, Perak who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

The Data Processing Specialist is responsible of reformatting the retailer and vendor input files, validations, outlier checks and sending the deliverables to the next workstream in a correct and timely manner.  

• Be the contact for questionable sales and stores trend, leading the resolution in a client-focused and timely manner in cooperation with Input Validation, Retailer Vertical/ Retailer Engagement team and other downstream functions. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries 
• Plan and execute complex daily personal workload and support to meet departmental and company schedules 
• Analyze and identify gaps and areas for improvement in reformatting and validations environment (CIP – Consumer Information platform) and drive convergence of processes and tools 

• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices 
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction 
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues 

• Respond to client's issue and enquiries promptly through phone call, email, chat, and internal software
• Introduce and demonstrate the system to customers such as account registration, job posting and etc
• Responsible to escalate clients' issues to the sales team.
• Support the Account Manager by continuously showcasing positive & professional work attitude
   

We are looking for a Field Sales Specialist to be based in Johor Bahru, Malaysia who is able to convince the best restaurants in Malaysia to join foodpanda. This role will be reporting to the Lead, Field Sales, in the Commercial department. 

Responsibilities

• Field Sales Specialist at foodpanda are responsible for driving B2B sales, seek and secure a new partnership with vendors.
• Passionate and should have a keen interest in the food and beverage industry with a desire to sign up the best local and international vendors.
• Be the local market expert: You know the best restaurant & shops in Malaysia and always able to provide recommendations.
• Gather both restaurant and shops feedback, monitor competitor activity and provide recommendations for improvements to management.
• Be the brand ambassador: Conduct cold calls and walk-ins, schedule in person meetings and sell foodpanda service to potential vendors which include tiptop shops and restaurants in Malaysia.
• Exceed sales targets & performance-based goals while working independently.
• At the same time, ventured to become part of our international network and high skilled team.
• You have the chance to gain an inside perspective of our fast-growing business by being responsible for the business from day one.
• Manage a portfolio of vendors which includes restaurant & shops accounts and exceed goals for account retention, development, and maintenance.

Job Brief:

Ensure compliance with the Company’s Underwriting and Treaty Guidelines, including determining retention levels and managing referrals.

Job Responsibilities:

1. Ensure all underwriting matters adhere to the Company’s Underwriting and Treaty Guidelines. 
2.  Explore business opportunities, especially within new Ecosystems such as digital Platforms. 
3. Provide timely and competitive quotation and technical support to Marketers, Agents, Brokers, and other Partners. 
4. Market Underwriting including meetings/negotiations with all Distribution Partners. 
5.  Establish a Growth Business Plan for the respective Portfolio and follow up on the execution/implementation.
6.  Build relationship with professional reinsurers to get support on specialized Marine Classes of Business. 
7.  Determine the retention level in accordance with the Company’s Underwriting and Treaty Guidelines. 
8.  Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner. 
9.  Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners. 
10. Embrace & provide Product, System, and Process knowledge. 
11.  Provide technical training to identified key Sales colleagues. 
12.  Ensure reinsurance placement is in order prior to risk inception. 
13.  Perform Portfolio Management by analysing Marine Portfolio performance and taking respective action where necessary. 
14.  Analyse Claims Frequency and Severity within the respective Portfolio to take respective action where necessary 
15. Assist immediate superior to perform any tasks as assigned.

Job Requirements:

1. Graduate or Diploma in MII. 
2. Growth Mindset and capability to actively drive and support Business Development 
3. High level of confidence to deal with Business Partners across all Distribution Channels 
4. Open-minded Team Player with strong communication skills to drive change.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

The Reference Data Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. This role will support Taiwan market, therefore Traditional Chinese is mandatory. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

The Data Processing Specialist is responsible for data coding and data validation focusing on specific industry/category or set of categories (e.g., Beverages, Food, Health, and Beauty Products). As a Data Processing Specialist at NielsenIQ, you support the create and deliver client output deliveries in a correct and timely manner. This role is to support Malaysia/SG market.

• Be the contact for commercial queries, leading the resolution in a client-focused and timely manner in cooperation with Client Liaison and Commercial teams. To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Analyze and identify gaps and areas for improvement in coding, data input validation and client instructions environments (CIP - Consumer Information Platform) and drive the convergence of processes and tools
• Providing accurate and timely feedback to respective country teams, driving SOP and use of best-demonstrated practices
• Working across relevant Operations/Enablement teams to ensure delivery to client expectations and satisfaction
• Operate in a virtual/multi-cultural environment, liaising with stakeholders and colleagues

responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories (e.g. Beverages, Food, Health and Beauty Products). As a Reference Data Specialist at NielsenIQ, you create and deliver client outputs in a correct and timely manner. 

• Responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.
• Does cross coding and item-related quality checks on a daily basis
• May act as a back-up to other coders when needed; conduct physical store check to validate item-related information
• Keep track/document special instructions related to category assignment
• Plan and execute a complex daily personal workload and support to meet departmental and company schedules
• Ensure accuracy throughout the process, from validation before database setup to managing samples, and identify areas for improvement
• Answer external questions and act as a liaison with everyone from clients to stakeholders; To be able to identify, investigate and coordinate the resolution of data, process, or product related queries
• Willing to be trained to be a category expert

Full job description

At Konica Minolta, our Mission is to be the ideal business partner of choice in Office Business and IT Services Solutions. Through collaboration between our colleagues, partners and customer, we strive to enrich society through constant innovation and development of solution- driven tools.

Job Description:

• Ensure company and department policies, procedures and processes are adhering to at all time. Prepare and present necessary status reports to the management.
• Provide 1st level assistance , including application related support, develop training material, training and program roll out and any other inter related IT projects.
• Support peers in the maintenance and support of the company’s IT systems, network and infrastructure.
• Responsible for application and business process improvement needs analysis, design and recommendations for application development and enhancement by vendor.
• Work closely with business users to understand and gather business requirements and facilitate process improvement, harmonization, change management and project management.
• Research and develop proposal (including cost, timeline and effort estimation) to address issues on productivity and efficiency based on continuous feedback and deeper understanding of company’s process and business directions and needs.
• Ensure update of documentation in relation to changes in application and/ or IT environment.
• Manage, keep track of application issues is handled, resolved and ensuring the resolution is given in a professional manner and in benefits of the company and the customer.
• Ensure speedy resolution of application issue, change request while maintaining high user satisfaction.
• Perform other relevant duties as and when directed by Superior

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma, Bachelor Degree or equivalent in Business Studies / Administration / Management,Computer Science / Information Technology
• Have experience in ERP, SAP
• Preferably at least 2 years of related working experience.
• Preferably Non-Executive specializing in Information Technology or equivalent.
• Good communication skills in English,Malay language for both spoken and written
• 1 undefined positions available

Acts as point-of contact between Operations and internal client services / clients to manage E2E operational queries and support to clients. Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Responsibilities

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
•  Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

To maximise sales in assigned HFB and to be a source of knowledge and expertise for the team. To have a deep knowledge of the range, local market, the customers, the store layout, the IKEA digital tools and the experience and expertise of colleagues. Support the efficient work of the IKEA mechanical sales system to ensure the contin-ued execution and success of the IKEA Concept. You are required to contribute in order to fulfil the four tasks of the IKEA store:
• To act as a highly efficient, and staffed sales mechanism
• To show home furnishing solutions full of inspiring home furnishing ideas
• To serve as a well-qualified home furnishing specialist
• To provide a day out for the whole family.