Total 161 Senior Executive sales specialist job vacancies in Malaysia

工作職責：

• 使用 Power BI 建立複雜資料的視覺化表示。
• 使大型或複雜的數據更易於存取、理解和使用。
• 與資料工程師和利害關係人合作，將數據轉化為有價值的見解和視覺化。
• 合併來自多個來源的數據。
• 與業務利害關係人合作，提供有效的分析和解決方案。

津貼和福利

• 員工股權
• 事假
• 開放文化

工作職責：

• 參加、服務、推廣並向工料測量師、工程師和開發商介紹公司產品。
• 透過了解客戶的需求，與客戶保持良好的關係。
• 負責提案的準備，提供解決方案和資訊。
• 進行產品簡介並組織向客戶的簡報。
• 就專案的所有技術方面與客戶進行聯絡。
• 識別並收集新的潛在客戶並維護現有客戶關係。
• 透過密切監控市場走勢，為管理公司收集市場情報。

津貼和福利

• 佣金和獎金
• 津貼（旅費、交通費等）
• 事假
• 開放文化

We are looking for Sales Executive in I-Park, Kulai (JB branch) and Kota Kemuning (KL branch)

Working days: Monday - Friday

Working hours: 8.15am - 5.45pm

Salary: MYR 2000 - 3500 + commission

Job Overview:

• Looking for a motivated Sales Executive to join our team. You will be responsible for selling handling equipment, lift and products, building relationship with clients, and achieving sales target. The ideal candidate will have experience in sales and be able to understand technical products.

Job Descriptions:

• Find Sales Opportunities
• Manage Client Relationships
• Present Products
• Prepare Quotes
• Negotiate Contracts
• Close Sales
• Research Market
• Support After Sales
• Sales Reporting
• Achieve Sales Targets

Job Requirements:

• Education: Bachelor’s degree in Business, Marketing, Engineering, or a related field.
• Experience: 2-3 years in sales, preferably in the lift industry or technical sales.
• Strong sales and negotiation abilities.
• Good communication and people skills.
• Understanding of technical products.
• Self-motivated and goal-driven.
• Proficient in Microsoft Office and CRM software.
• Additional: Valid driver’s license and willingness to travel.

Perks & Benefits

• Medical
• EPF
• Sosco

Job Brief:

Ensure compliance with the Company’s Underwriting and Treaty Guidelines, including determining retention levels and managing referrals.

Job Responsibilities:

1. Ensure all underwriting matters adhere to the Company’s Underwriting and Treaty Guidelines. 
2.  Explore business opportunities, especially within new Ecosystems such as digital Platforms. 
3. Provide timely and competitive quotation and technical support to Marketers, Agents, Brokers, and other Partners. 
4. Market Underwriting including meetings/negotiations with all Distribution Partners. 
5.  Establish a Growth Business Plan for the respective Portfolio and follow up on the execution/implementation.
6.  Build relationship with professional reinsurers to get support on specialized Marine Classes of Business. 
7.  Determine the retention level in accordance with the Company’s Underwriting and Treaty Guidelines. 
8.  Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner. 
9.  Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners. 
10. Embrace & provide Product, System, and Process knowledge. 
11.  Provide technical training to identified key Sales colleagues. 
12.  Ensure reinsurance placement is in order prior to risk inception. 
13.  Perform Portfolio Management by analysing Marine Portfolio performance and taking respective action where necessary. 
14.  Analyse Claims Frequency and Severity within the respective Portfolio to take respective action where necessary 
15. Assist immediate superior to perform any tasks as assigned.

Job Requirements:

1. Graduate or Diploma in MII. 
2. Growth Mindset and capability to actively drive and support Business Development 
3. High level of confidence to deal with Business Partners across all Distribution Channels 
4. Open-minded Team Player with strong communication skills to drive change.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Brief:

The Industrial Relations (IR) Specialist is expected to manage all aspects of industrial relations and compliance within our organisation. This role is critical in fostering a positive workplace environment by resolving employee grievances, overseeing disciplinary processes, and ensuring compliance with labor laws.

Job Responsibilities:

Industrial Relations (IR) Management

• Handle and resolve employee grievances promptly and effectively to maintain a positive workplace environment.
• Oversee the full disciplinary process, including conducting investigations, drafting show-cause letters, and managing domestic inquiries.
• Represent the company in labor court proceedings and ensure compliance with court rulings.

Compliance and Advisory

• Stay updated on the latest amendments to the Employment Act and other relevant labor laws.
• Provide expert advice to HODs and management on IR matters, ensuring compliance with applicable laws and company policies.
• Assist in developing and implementing company policies to mitigate risks and maintain compliance.

Cross-Functional HR Collaboration

• Partner with other HR functions to ensure seamless integration of IR practices across HR operations.
• Participate in HR projects and organisational development initiatives as needed.
• Support activities and programs that enhance employee well-being and satisfaction.

Job Requirement:

• Bachelor's degree in Human Resources, Industrial Relations, Law or a related field. A Master's degree or relevant certification, i.e. Certified Industrial Relations Practitioner is an added advantage.
• At least 5–7 years of experience in industrial relations, employee relations, or HR compliance roles.
• Proven experience in handling labor court proceedings, grievance resolution, and disciplinary processes.
• In-depth understanding of labor laws, including the Employment Act and other relevant legislation.
• Familiarity with drafting show-cause letters, conducting investigations, and managing domestic inquiries.
• Ability to interpret legal amendments and provide actionable advice to ensure compliance.

Technical sales role & a part of sales team, helping organizations obtain better brand recognition and financial growth. Coordinate with company executives and local sales & marketing professionals to explore and develop high-value proposition business solution in Malaysia. Could support SEA region if required.

Duties and Responsibilities:

• Responsible for driving strategic sales initiative in Malaysia.
• Represents organization in providing solutions to difficult technical issues associated with specific projects.
• Interacts with senior external personnel on significant technical matters often requiring coordination between organizations. Strong ownership and positive attitude on business development.
• Promote and sell John Crane products in accordance with the company policy, pricing guidelines and regulations.
• Pursue new market expansion opportunities in high-value proposition solution businesses, such as CCUS projects, reliability & asset management contract, turbo machinery upgrade / retrofit services and monitoring sense solution.
• Work with account sales to explore the leads and develop the opportunities.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward.
• With good technical background and strategic thinking when promote the solution and initiative.
• Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives Prepare material of contract ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with the clients. Ability to build rapport with clients and strong connection. Account management for key customers.
• Travelling to meet the clients with sales team, coverage whole Malaysia. As well as overseas by requested.
• Ad hoc, flexible to face any contingency plan, take assigned activities organized.
• Work with the local sales staff on driving growth promoting strategic products and services Acting as technical sales to work with account sales to explore the leads and develop the opportunities.
• Support country /Sales team to achieve country /individual budgets.
• Develop go to market strategies in line with John Crane Y tree initiatives
• Utilize technical background to thoroughly understand John Crane's products portfolio and solutions. This includes their features, benefits, applications, and how they address specific challenges in various industries.
• Conduct in-depth market research to identify potential customers and industries where John Crane's solutions can provide significant value. Analyze competitors' offerings and market trends to position John Crane effectively.
• Leverage your technical knowledge to engage with customers on a deeper level. Understand their pain points and requirements and demonstrate how John Crane's solutions can address their specific needs. Offer technical insights and recommendations
• Aim to support new products selling, turbo opportunities development, like DGS & turbo system in upgrading and retrofitting.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward. Support account sales to deliver the business result in high-value proposition products, contract and solution selling.

Job Description

• Sell and execute all authorised products and promotional activities.
• Lead the exclusive sales rep & general sales team for customer development & distribution.
• Explore new opportunities by opening new accounts.
• Distributor order planning & validate sell out claim.
• Coaching distributor sales team for trade execution excellent.
• Manage stock level to ensure continuous availability and regular rotation.
• Ensure correct shelf price and merchandising are implemented.
• Service all outlets in assigned territory as scheduled.
• Manage daily settlement and collection of payment.
• Participate in sales activation and promotional activities as and when required.
• Enhance relationship through productive communication with all customers to ensure prompt response to needs or complaints to achieve maximum customers' satisfaction.
• Monitor activity at store level and communicate competitive, category, and product information that affect sales results (e.g. pricing, product assortment, promotion and placement) to Sales Management, so that they can proactively respond with new strategies and tactics
• To perform any other task or assignment as directed by the management from time to time.

Job Purpose:

Execute customer plans for volume development and maintain customer service for all stores in the assigned territory to achieve monthly, quarterly and annual sales volume, collection and profit targets.

Job Description

• Sell and execute all authorised products and promotional activities.
• Lead the exclusive sales rep & general sales team for customer development & distribution.
• Explore new opportunities by opening new accounts.
• Distributor order planning & validate sell out claim.
• Coaching distributor sales team for trade execution excellent.
• Manage stock level to ensure continuous availability and regular rotation.
• Ensure correct shelf price and merchandising are implemented.
• Service all outlets in assigned territory as scheduled.
• Manage daily settlement and collection of payment.
• Participate in sales activation and promotional activities as and when required.
• Enhance relationship through productive communication with all customers to ensure prompt response to needs or complaints to achieve maximum customers' satisfaction.
• Monitor activity at store level and communicate competitive, category, and product information that affect sales results (e.g. pricing, product assortment, promotion and placement) to Sales Management, so that they can proactively respond with new strategies and tactics
• To perform any other task or assignment as directed by the management from time to time.

The Pre-Sales and Post-Sales Support Associate within the Strategic Analytics and Insights (SAI) team plays a vital role as the key liaison between Commercial, Finance, and Sales teams. This role involves providing expert guidance on finance processes, ensuring strict adherence to the Monthly Closing Calendar deadlines, and supporting the smooth execution of sales operations. You will work closely with sales development teams across APAC, collaborating with cross-functional teams to optimize tools and processes that accelerate the sales cycle, enhance efficiency, and drive business growth. 

• Collaborate with SA&I sales representatives to support day-to-day Inside Sales activities and ensure seamless operations. 

• Assist sales representatives in updating decks with NIQ branding, ensuring all content is polished and client-ready. 

• Manage and maintain CRM records for sales representatives, ensuring accuracy and consistency. 

• Analyze market data to identify trends, patterns, and actionable insights to inform sales strategies. 

• Lead digital sales campaigns using Microsoft Dynamics, Salesloft, ZoomInfo, and LinkedIn Sales Navigator to drive lead generation and opportunity development. 

• Handle invoicing and contract renewals, ensuring timely and accurate billing processes. 

• Ensure proper revenue recognition by updating project dates and coordinating follow-ups with Operations and sales representatives on pending tasks. 

 A Little Bit About You

You have a keen eye for detail and a strong sense of punctuality. With a commercial mindset and a solid understanding of marketing, you excel at bringing clarity to complex situations. You're proactive, take the initiative, and thrive as a self-starter. The ideal candidate brings experience in Inside Sales, Sales Enablement, or Sales Operations within a multinational organization, demonstrating a knack for driving efficiency and supporting sales teams in a dynamic environment. 

Key Responsibilities:

• Provide administrative support to the sales team, including generating contracts and handling inquiries within defined timelines.
• Monitor and manage team communications effectively.
• Prepare and send contracts, ensuring progress and follow-ups with clients.
• Support the team by creating opportunities for sales and resolving contract-related queries.
• Assist in ensuring compliance with departmental standards, KPIs, and deadlines.
• Contribute to process improvement by preparing helpful resources and reports.
• Manage leads and cancellations to maintain a seamless sales process.

We are looking for someone who wants to invest in their long-term career and learn more about low code no code technologies and how they can be applied to business processes to facilitate automation . You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, buddies, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

Here are some of the skills and experience that will help you in this role.

• Designing and developing automated business solutions
• Integrating Open Source and vendor software to deliver automated solutions
• Strong Commitment to on-going learning and self-improvement
• Exposure/Certifications in Microsoft Power Platform or equivalent an advantage
• Prior experience in writing requirements beneficial
• Prior experience working in an agile IT environment is an advantage. 
• Business process improvement and mapping skills (e.g. in MS Visio, DrawIO ) is highly beneficial
• Familiarity with ADO, JIRA or other task planning applications a plus
• Responsible for understanding and analyzing the business issue and translating the issue into requirements and user stories
• Map the as-is process and to be process, explore, identify, and test new innovative solutions for process re-engineering/digitisation/automation
• Work with the team to design a solution, develop and implement various process improvement tools and techniques including Workflow, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), Process Mining and Analytics Dashboard to meet end-to-end business requirements
• Responsible for design and developing solutions through an iterative process to meet business needs
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate solution
• Create and document test procedures and scenarios for user acceptance test
• Working with a dynamic team to refine and expand the automation based upon user feedback
• Support the team in the adoption and implementation of the solutions

Scope of Position

The focus of Sales Operations is to optimize the effectiveness of the district sales team by providing support to the District Sales Team and Manager. The Sales Operations candidate must have a desire to become an expert in sales fundamentals and process, and the drivers of results for their Sales team.

Using strong communication skills and deadline management, sales operations will effectively collaborate with a variety of people and job functions, accomplishing tasks of moderate to high complexity and scope, and have the ability to perform in a challenging and fast-paced environment. This role provides growth opportunity, recognition and reward for the achievement of business results. Position gains great insight to moving into a field Sales position if desired.

Reports to District Sales Manager

Key Deliverables

These are the minimum results expected from Sales Operations:

1. Manage monthly delivery of key reports to the District Sales Manager.
2. Manage weekly sales meetings, as directed by the District Sales Manager.
3. Organize sales events to drive existing and new customer engagement.
4. Ensure updated marketing materials are accessible to Sales team and create customer-focused PowerPoint presentations from various marketing material. Work with CHQ-Marketing team for customized content when needed.
5. Manage company visitors and arrange meeting schedules with sales team.
6. Deliver qualified sales leads to the team.
7. Deliver and coordinate bid response information requested by the local Sales team or the Expeditors network.
8. Provide rates and pricing support.
9. Attend training & development sessions to understand the requirements of Sales.
10. Organize training sessions related to Sales for your branch, as directed by the District Sales Manager.
11. Update CRM and ensure data integrity measurements are met for the branch.
12. Take on additional assignments, as required, in support of company needs.

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan

Key Responsibility & Accountability

1. Co-ordinate distributor teams and their activities at the point of sales in order to achieve sales targets.
2. Search for incremental opportunities to increase company sales in terms of new incremental distribution, shelf space and 2nd placement activities.
3. Conduct market intelligence in the given outlets (collect sales data, JDE and competitor activities etc).

Distribution and range:

• Ensure portfolio distribution in given stores according to the Master Stock List
• Co-ordinate new product launches with the distributor teams and ensure target distribution is achieved

Shelf management:

• Monitor and ensure compliance with planograms guidelines issued by the central office, detecting and managing opportunities

2nd placements:

• Monitor and ensure 2nd placements are executed according to plan
• Ensure correct implementation of products on the 2nd displays based on planograms and guidelines established

Pricing and promotions:

Ensure compliance with centrally agreed pricing and promotional plan

Role

The focus of a Senior Sales Executive is on achieving results that are aligned with the overall organization and our strategic goals. Initiative, coupled with a sense of competitive drive, and the ability to stay focused on results despite changing conditions, are the keys to achieving the performance objectives of the Senior Sales Executive role at Expeditors. Our Senior Sales Executives are focused on driving business development on our larger, more strategic accounts.

The Senior Sales Executives orchestrates involvement of multiple people in our Sales process, so that new customer revenue is consistently secured for our district offices and Expeditors network. The job environment is flexible, constantly changing, and provides growth opportunity, recognition and reward for the achievement of business results. This position reports to the District Sales Manager.

Responsibilities and Job Scope  

• Manage a designated list of Named Accounts in an assigned territory and demonstrate success at closing new logo and new business based on established new logo/new business revenue expectations. Demonstrate extensive knowledge of potential customers and competitors in this area.
• Timely data entry in our Customer Relationship Management tool.
• Orchestrate customer / Expeditors network relationship and collaborate with regional Product, Service, Geo, and Knowledge Management resources.
• Participate in the creation of value-added solutions for customers’ logistics needs, including supporting diagrams and cost-benefit calculations.
• Support the transition of new accounts through customer introductions, information transfer, and securing any necessary customer paperwork. When needed, support AR (accounts receivable) collection.
• Attend training & development sessions to continue developing selling skills and updating Expeditors Product and Service knowledge.
• Working knowledge of industry trends and forecasts.
• Take on additional assignments, as required supporting company needs.

Key Responsibilities:

• Contribute to the seamless operation of our MT4 and MT5 trading systems, overseeing risk management strategies, and providing technical support.
• Participate in the development and support of the new trading systems and tools and products
• Interpret current market dynamics, handle trading and dealing enquiries and provide solutions.
• Performing risk assessments and evaluation of company's exposure to the market
• Supervise trading operations and settings in MT4 Administrator and relevant systems
• Train trading and dealing members in using MT4 Administrator and relevant systems
• Develop and maintain expertise in FX & CFD products and trade execution

• Bachelor's Degree or above in Computer Science/Information, Technology, Finance, Accountancy, Banking or equivalent
• At least 2 Years of working experience with MT4 Administrator
• If no MT4 Administrator experience, at least 5 year of working experience with MT4
• Fluency in Mandarin and English
• Proficient in Microsoft Office/ Excel
• Good in analytical, numerical, statistic, finance, IT
• Deep understanding in Risk Management or Trading
• Problem-solving skills and the ability to manage complex situations.
• Knowledge of the FIX protocol is considered as advantage
• Experience in Expert Advisor is considered as advantage

• Life Insurance
• Medical Benefit
• Optical Benefit 
• Gym/Fitness Subsidy
• Travel Allowance
• Meal Allowance
• Staff Referral Bonus Program
• Work From Anywhere Policy (T&C applies)
• Hybrid Working (4-days office + 1-day Work From Home)
• Long Service Reward (with Cash Incentives in USD)

Position Type :

Type Of Hire :

Education Desired :

Travel Percentage :

Are you curious, motivated, and forward-thinking? At FIS you'll have the opportunity to work on some of the most challenging and relevant issues in financial and technology. Our talented people empower us, and we believe in being part of a team that is open, collaborative, entrepreneurial, passionate and above all fun.

What you will be doing

• Sells products and/or services and develops new account relationships.

• Solicits and maintains network of prospects.

• Initiates contact with prospective customers to sell targeted FIS products and/or services.

• Works as a member of a sales team to sell assigned products or services to identified key accounts.

• Demonstrates product knowledge including various solutions, markets and competitive intelligence.

• Prepares and presents proposals to clients utilizing FIS resources and tools.

• Negotiates, structures and closes “deals” that meet customer expectations and FIS’s ability to deliver; utilizes appropriate company resources per the resources plan to provide product marketing support or specialized product sales expertise.

• Assists in the development of sales plans and strategies.

• Meets sales goals and objectives.

• Other related duties assigned as needed.

What you bring

• Strong experience in Sales

• Strong experience in Software Sales

• Strong experience in Solution Sales

• Strong experience selling to Insurance Industry

What we offer you:

• A competitive salary and benefits.

• Great work spaces with dedicated and motivated colleagues.

• A variety of career development tools, resources and opportunities.

#LI-NS1

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

#pridepass

ABOUT US

As Southeast Asia’s #1 integrated logistics provider, Teleport is all about making logistics fast, affordable and reliable. Our mission? To move things across Southeast Asia better than anyone else. We’re focused on making next-day delivery a reality for all. #TeamTeleport is guided by our values: Move with urgency — because time is crucial; Aim to pioneer — constantly innovating to stay ahead; Do it with intent — delivering with purpose and precision; and Keep it real — maintaining authenticity and transparency in all we do.

Learn more about Teleport here: https://www.teleport.it/ 

SALARY RANGE : RM3000 - RM4000

A DAY IN A LIFE

As a start up, you can expect your days to be pretty varied. Multitasking is normal, and sometimes, your skills or natural talents will be leveraged to support other business priorities. That said, the bulk of your working hours should involve you having to:

• Proactively engaging prospective customers (small-to-medium businesses) through cold calling, social media outreach and referrals.
• Develop and deliver tailored sales pitches to SMBs on our Next Day product.
• Warm and convert cold leads into loyal customers by understanding their delivery challenges and keeping them engaged with our solutions.
• Serve as the primary point of contact for a small portfolio of larger e-commerce brands, consolidators and fulfilment houses.
• Collaborate with internal teams to address client-specific requirements and deliver seamless solutions.
• Conduct regular account review to uncover additional business opportunities and potential for revenue growth.

These are minimum-requirement skills and a ‘must-have’ for the role: 

• Highly motivated to hunt and close new deals
• Capable of scaling and executing an existing sales cycle to achieve consistently-improving performance
• Keen to further develop their sales scope - ie. move from selling a product to selling a solution
• Ideally, looking for someone with a sales background vs an account management background - this has to be someone comfortable with cold calling and putting themselves out there repeatedly in a day

At Teleport, we’re all about creating a diverse and inclusive team where everyone feels valued. We believe that different perspectives make us stronger and help us do logistics better across Southeast Asia. We welcome people from all walks of life and celebrate what makes each of us unique. If you’re passionate about making a difference, we’d love to hear from you!

Execute customer plans for volume development and maintain customer service for all stores in the assigned territory to achieve monthly, quarterly and annual sales volume, collection and profit targets.

• Sell and execute all authorised products and promotional activities.
• Explore new opportunities by opening new accounts.
• Manage stock level to ensure continuous availability and regular rotation.
• Ensure correct shelf price and merchandising are implemented.
• Service all outlets in assigned territory as scheduled.
• Manage daily settlement and collection of payment.
• Participate in sales activation and promotional activities as and when required.
• Enhance relationship through productive communication with all customers to ensure prompt response to needs or complaints to achieve maximum customers’ satisfaction.
• Monitor activity at store level and communicate competitive, category, and product information that affect sales results (e.g. pricing, product assortment, promotion and placement) to Sales Management, so that they can proactively respond with new strategies and tactics.
• To perform any other task or assignment as directed by the management from time to time.

As a Customer Success Senior Specialist, our consultants:

• Establish themselves as strategic partners to our local and regional clients.
• Act as internal and external innovation agents, driving change for quicker adaptation to evolving market needs.
• Serve as market experts, with deep knowledge of the industry, products, channels, and more.

In this role, you will:

• Understand and work with POS-related data with the client (gfknewron market, possibly also predict and/or consumer) and is the central point of contact
• Ensure effective and efficient client training and onboarding of new customers.
• Educate customers about the most relevant features/functionalities for their specific business needs.
• Drive adoption rates (i.e. activation, reactivation and engagement) of gfknewron within client organization by demonstrating clear ROI to client to reach our high goals
• Drive regular gfknewron usage with stakeholders in the client organization
• Is a market expert for the handled category / industry segment
• Deliver insightful high-level presentations and actionable recommendations to our clients
• Coordinate client services locally (and regionally)
• Co-identify leads for cross sell and upsell opportunities with the client
• Help to improve renewal rate by demonstrating clear business outcome and value                                                                                                                   

Internal

• Certified CSM (minimum gfknewron market) and knows the POS proposition in detail
• Build solid market and deep POS knowledge
• Ensure to be updated on relevant knowledge and has deep understanding of platform offerings
• Collect and provide feedback to product teams on functionality, features etc. of gfknewron platform as well as to ops and other teams on non-platform issues to drive better client experience
• Collaborate with account management at the pre-sales and renewal stages, co-identifies sales leads
• Collaborate with other business unit teams to identify opportunities for strategic assignments

• In conjunction with the business strategy, identify, to deliver existing or new markets to grow the business. Ensure feasibility and successful delivery of products or services
• Assist to maintain consistent contact and provide Sales and Marketing for the stipulated Region.  
• Coordinate and support for tender preparation and submission. 
• Prepare report on Sales.
• Assist in marketing business within the stipulated Region. 
• Handle all incoming mail or issues that related with Sales/Marketing.
• Make regularly scheduled sales calls on all major customers within the region.
• Attend trade shows as required to benefit the business
• Assist the Sales/Marketing Manager to identify New Business Opportunities for development.
• Identify the New Trend of Services needed by the Client
• Analyze Market Segments
• Educate Sales Force to convey company objectives, and set up sales programs
• Develop effective presentations to create awareness for current market conditions, market trends and client’s needs.
• Ensure that all sales are conducted within clients and recognized industry health and safety regulations.
• Maintain close contact with SGS affiliates on transnational operations.
• Adherence to applicable Quality Management System by exercising necessary standard and process when carry out your responsibilities in executing, fulfilling and ensuring at all times the compliance of the QMS and is fully implemented in accordance to ISO 17020 & MIBAS policy, 17065 & ACB policy and ISO17025 & SAMM policy"(where applicable/required).
• Adherence to SGS Health, Safety and Environment (HSE) Policy by uphold a good safety behavior and exercising necessary standard and process when carry out your responsibilities at all times to ensure compliance to the HSE requirements.
• Perform any other responsibilities as assigned by your reporting manager and/or Senior Management

The Senior Data Processing Specialist is responsible for instructions of client deliverables, coding and data input validation focusing on specific industry/category or set of categories.To create and deliver client outputs in a correct and timely manner.

• Responsible for the timely provision of data in the highest quality according to the agreed service level and requirements
• Process defined reports, schedules and processes by adhering to defined procedures, delivery schedules, and SLAs
• Acts as the clients' advocate within NOC by providing feedback on clients' needs, and challenging internal processes to best deliver on those needs
• Provide constructive input to Process Owners / Team Leads / Operations Manager to optimize and improve Operations effectiveness
• Understand the relationship of assigned processes to both upstream and downstream processes to guarantee clean data is delivered by eliminating the need for re-work from any Operations team
• Delivers databases and outputs based on client specifications on time and at expected quality as well as engaging with stakeholders

Billing Operations

Manage the media billing processes which involves,

• Co-coordinating with media planning teams on billing instructions
• Media plan actualization and reconciliation on monthly basis
• Update spots and remarks on Publicis’s proprietary billing platform based on actualized amount
• Generate proforma invoices for shared service team’s approval
• Resolving billing discrepancies with relevant stakeholders e.g. media vendors, media, finance and shared service teams
• Billing status monitoring and reporting
• Participate in finance WIP billing meetings to make sure Client's invoices get processed and meet billing timelines.

Other billing requirements include,

• Support requirements for onboarding of new suppliers
• Ensure 100% billing completion within three months of activity end date
• Resolve/respond to client billing queries

Media Buying (Offline and/or Online)

• The day-to-day media buying for the agency
• Deliver excellent master contract pricing through negotiation and relationships with media owners, wherever applicable
• Develop understanding of client business and role of online in delivering objectives ways of working from planning to getting approval and billing process
• Deliver added value opportunities across clients wherever possible
• Book all campaigns according to the brief (with confirmed media) and ensure financials are correct
• Monitor campaign delivery and reconcile any under deliveries
• Assist with auditing process across specific client base
• Follow through the closed job for invoicing process (incl. (proof of ads, supplier invoices, TV reporting, signed schedule)
• Constantly monitor performance and delivery of ad server and vendor reporting. 
• Monitor and report on clients’ expenditure update by campaign by media, if needed
• Keep track of clients’ media master contract fulfilments
• Prepare CI for all mediums and help Planners manage all material submission timelines
• Maintain co-ownership of WIP report with finance team, ensure that jobs are progressively reconciled and closed

1. Client Relationship Management:
   • Act as the strategic consultant and main point of contact for clients, ensuring that their business objectives align with SEO efforts.
   • Advise clients on SEO best practices and strategic opportunities, fostering strong, long-term relationships.
   • Lead strategic discussions and presentations, translating complex SEO insights into actionable recommendations that resonate with clients.
   • Manage expectations, timelines, and deliverables, ensuring clients are consistently updated on performance and progress.
2. SEO Strategy Development & Oversight:
   • Develop high-level SEO strategies tailored to each client’s business goals, focusing on growth, visibility, and long-term success.
   • Provide expert SEO consultancy, identifying key opportunities for optimization across on-page, off-page, and technical aspects of SEO.
   • Collaborate with internal teams, including content, development, and outreach, ensuring seamless execution of strategies without needing hands-on involvement.
   • Stay updated on industry trends and algorithm changes, offering proactive insights to keep clients ahead of the curve.
3. Project Management & Coordination:
   • Oversee the implementation of SEO campaigns, guiding internal teams and ensuring that all efforts are aligned with the client’s strategic objectives.
   • Manage cross-functional teams, ensuring timely delivery of SEO strategies, from keyword planning to reporting, while maintaining a high level of quality.
   • Use project management tools to track progress, deadlines, and client deliverables, ensuring that projects run smoothly.
4. Reporting & Insights:
   • Provide data-driven insights and high-level performance reports to clients, focusing on key SEO metrics such as visibility, traffic growth, and ROI.
   • Review and interpret SEO analytics and competitor analysis, presenting actionable recommendations and long-term strategies for improvement.
   • Lead monthly or quarterly strategic reviews with clients, ensuring they understand their SEO performance and upcoming plans.
5. Consultancy and Innovation:
   • Position yourself as a trusted advisor, offering tailored SEO solutions to meet the unique challenges of each client’s market and audience.
   • Continuously seek innovative approaches and tools to improve client results, from content strategies to technical enhancements.
   • Collaborate with C-level executives or marketing heads on aligning SEO with overall business objectives, ensuring maximum impact on digital growth.

The role of a Senior TA here at Central Ops is pretty much some-one who can find the diamond in the roughs out there in the industry to fit our organization needs. To be successful in this role, you should be someone who loves challenges and who loves to get noticed for closing a tough role with very tough requirements.

 What you will do:

• With the world as your platter, you will Identify and source top talents across multiple functions and job levels, including but not limited to Customer Experience, Business Intelligence, Project Management, Fraud Prevention, Risk Management, Finance, Sales, Customer Service, etc. (Management & Mass hiring)
• You will partner with hiring managers to identify key requirements for each requisition, target companies and target candidates to reach out to.
• You will present the preselected candidates to hiring managers with a supporting summary that’s like an elevator pitch to convince the hiring manager(candidate profile based on screening, phone interview and tests).
• You will own end to end recruitment process for each role assigned to you, which is not limited to sourcing, pre-screening, coordinating assessments & interviews, conduct reference checks, extend offer & maintain a relationship till the employee comes on-board. (Basically, your KPI here would be candidate experience)
• You will build and maintain a strong candidate pipeline through various channels by utilizing LinkedIn, specialized job boards, social networks, networking initiatives.
• You will track critical recruitment data, produce regular and ad-hoc metrics and reporting on recruiting activities.
• You will update and maintain accurate records in our applicant tracking system.
• You will get better at what you do every day as you are your own critic.