Total 25 technical support engineer job vacancies in Kuala Lumpur

Roles & Responsibilities:

• EUC Hardware Support: Install, configure, and troubleshoot End User Computing (EUC) hardware, including PCs, laptops, MacBooks, smartphones, tablets, printers, scanners, and other IT devices.
• Software Installation and Troubleshooting: Install, configure, and troubleshoot Microsoft Windows, Microsoft Office, and other client applications.
• Device Setup and Imaging: Create and maintain system images, deploy software, and support the setup of new devices.
• Critical Software Deployment: Support the deployment of software centers, antivirus agents, and other critical software solutions.
• Asset Management: Provide asset disposal services in compliance with organizational processes and procedures.
• Hardware Inventory Reporting: Assist in capturing and maintaining hardware inventory data for accurate reporting.
• Project Support: Assist with EUC hardware and software-related projects, including planning, implementation, and troubleshooting.
• End-User Technical Support: Deliver technical support to end-users via in-person interactions, phone, email, and remote access, ensuring timely issue resolution.
• Support Request Management: Document and track support requests to ensure proper resolution and follow-up.
• Collaboration with IT Teams: Work closely with IT teams to resolve end-user issues and enhance productivity.

Requirements:

• Qualifications: Diploma or Bachelor’s degree in Computer Science, IT, or Engineering (Computer/Telecommunications).
• Experience: At least 2 years of experience in IT support, with proven skills in troubleshooting, testing, and repairing hardware/software.
• Technical Knowledge: Proficient in Microsoft desktop applications (Word, Excel, PowerPoint, Outlook) and Windows OS.
• Communication Skills: Strong interpersonal and communication skills, with the ability to explain technical concepts clearly.
• Work Environment Adaptability: Ability to work in fast-paced environments and adapt to customer needs.
• Independent Work: Capable of working independently and taking ownership of assigned tasks.

Perks & Benefits

• Employee equity
• Nearby public transport
• Central location
• Medical insurance
• Personal development opportunities

Work Life “Scope”

• ONE CALL AWAY when customers need HELP.
• Do you want to SLEEP WELL? If yes, please schedule regular preventive maintenance activities with customers.
• REMOTE is the TREND now, but sometimes ONSITE is also important.
• Stay CALM and Create reports & prepare documents.
• Be the MAN in small scale projects and be the TEAM PLAYER in large scale project deployment.
• Don’t let EGO to stop you from TROUBLESHOOTING.

Are you the one?

• Diploma / Degree in Information Technology or equivalent.
• Ready for Millennials and Gen Z.
• Like to make friends with :

-MS Windows OS, Active Directory, DNS, DHCP, Hyper-V, SQL, SCCM, SCOM etc

-VMware vSphere, vCenter, SRM, HA etc

-DELL, HPE, IBM Servers, Blade Servers, Storages etc

A company that has the Gen X’s experience, Gen Y’s attitude and Gen Z’s mindset !

• Serious at work for 4 hours, and Happy at work for 4 hours.
• We BAN workplace monitoring because we BELIEVE in you.
• We don’t encourage “stay late at office” unless you have work to rush on.
• Take a deep breath when anyone talk to you repeatedly, for like 1000 times.
• Start the day with a “THANK YOU”.

Bonus

Annual leave and medical leave

Unutilized AL and MC

Dental and Health Checkup Claims

Traveling Allowance

Qualifications & Experience:

- Fresh Graduate are welcome

- Minimum Degree/Diploma Qualification

- Experience: 0-2 years in IT field

- Chinese Candidates Preferred

- Own Transportation

Tasks & Responsibilities:

Customer Support

- Provide first-line support to customers via phone, email, or chat.

- Diagnose and resolve technical issues related to POS &Accounting systems, including hardware, software, and network connectivity problems.

- Escalate unresolved issues to higher-level support or specialized teams as necessary.

Technical Assistance

- Assist in the installation and setup of POS & Accounting systems at customer locations.

- Configure POS & Accounting software according to client requirements, ensuring compatibility with existing systems and hardware.

- Provide training to end-users on the proper use and maintenance of the POS & Accounting system.

Maintenance and Updates

- Perform regular system maintenance and updates to ensure optimal performance and security.

- Monitor system performance and proactively address potential issues.

- Manage software updates and patches, ensuring minimal disruption to business operations.

Documentation and Reporting

- Maintain detailed records of support requests, solutions provided, and other customer interactions.

- Create and update user manuals, FAQ documents, and technical support documentation.

- Generate reports on common issues, system performance, and customer feedback to inform improvements.

Team Collaboration

- Coordination with Senior Staff : Work closely with senior technical support specialists and other team members to resolve complex issues and improve support processes.

- Feedback and Suggestions: Provide feedback and suggestions to improve software features and customer support services based on customer interactions and issues encountered.

Learning and Development

- Continuous Learning: Stay updated with the latest software features, updates, and industry trends to provide knowledgeable support to customers.

- Training Participation: Participate in internal training sessions to enhance your technical skills and product knowledge.

Compliance and Security

- Data Security: Ensure that customer data is handled securely and in compliance with company policies and relevant regulations.

- Policy Adherence: Follow company policies and procedures in all customer interactions and technical support activities.

Perks & Benefits:

- Commission and bonus

- Allowance (travel stipends, transportation, etc.)

- Medical Claim

- Regular team activities

- Company trips

- Pantry Snacks

- Gaming Zone (PS5/Nintendo Switch) (Melaka Area)

Role Description

We are looking for a Junior Technical Specialist in Malaysia to join our dynamic team.

As a Technical Specialist, you will play a pivotal role in presenting and promoting our product features, benefits and top qualities to potential customers. You will be the go-to person for expert assistance, addressing technical queries and troubleshooting any issues customers may encounter.

To perform this job successfully, an individual must have a high energy level and be able to perform each essential duty in a timely and effective manner. The requirements listed below represent the minimum level of knowledge, skill and ability necessary. Our work environment is fast-paced and exciting!

Responsibilities

• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Deliver comprehensive product training sessions tailored to the specific needs of interior designers, carpenters and architects, empowering them to utilize our products effectively in their projects.
• Collaborate with cross-functional team members to organize and execute product training programs for key customers, ensuring alignment with business objectives and customer requirements.
• Conduct product presentations to showcase features, benefits and applications to potential clients, including interior designers, carpenters, and architects.
• Provide expert assistance to customers for product troubleshooting, addressing technical queries and resolving issues promptly to ensure customer satisfaction.
• Stay updated on industry trends, product developments and competitor offerings to provide informed guidance and recommendations to customers.
• Develop and maintain strong relationships with customers, understanding their needs and challenges to provide personalized support and guidance.
• Assist in the development of product documentation, training materials, and resources to facilitate effective product adoption and usage.
• Able to liaise and communicates with carpenters and knowledge in carpentry processing.
• Update of technical report and maintain accurate records in the CRM system.

Requirements

• Diplomas, A-Level or equivalent practical experience.
• Minimum 1-year related experience.
• Must possess own vehicle and must be willing to travel nationwide (entire Malaysia).
• Previous experience in a technical support or customer service role, preferably in carpentry industry.
• Customer orientation and ability to adapt/respond to diverse personalities.
• Good Presentation Skill

Perks & Benefits

• Commission and bonus
• Allowance (travel stipends, transportation, etc.)
• Medical insurance

ENGINEER

• Diploma/ Degree in Mechanical & Electrical ( Construction )
• Responsible all work progress at site including liase with consultant/main con
• Able to plan and work independently
• Excellent communication skills
• Minimum 5 years working experience in related trade
• Able to outstation
• Can start work immediately
• Own Transport

Note : Fresh Graduate also welcome

Perks & Benefits

• Personal leave
• Open culture

REQUIREMENTS:

• Degree in Civil Engineering and registered with BEM
• Min. 2 yrs (Junior Engineer) or 6 yrs (Senior Engineer) and of work experience as C&S Design Engineer in Consultancy Firm.
• Knowledge in Precast/ Pre/Post Tensioning design would be an advantage.
• Familiar with 2 or more of the following engineering software: Tekla Structural Designer (TSD), Etabs, Staad Pro, Prokon, Prota, Revit, Civil 3D, MES Infra Applications and AutoCAD / GStarCAD.
• Good Technical and Analytical skills in Engineering.
• Familiar with British Standards, Eurocode, Local By-Laws/Authority requirements.
• Fluent in English and BM.
• Able to write and prepare correspondences, proposals and reports.
• Able to effectively communicate and work well with all levels, present ideas and suggestions effectively.
• Meticulous attention to detail and good organization skills.
• Ability to work independently and as part of a team.
• Able to work under pressure and beyond regular hours to meet tight deadlines.
• Must have own transport and willing to travel.

Note: Candidates with lower/higher qualifications and experience, will be considered for either juinior/senior positions.

JOB RESPONSIBILITIES:

• Perform planning, detail analyses and design.
• Prepare engineering reports, drawings, correspondences & presentations.
• Liaise/Communicate with draftsperson on engineering drawings.
• Prepare authority submissions and follow up till CCC.
• Attend project meetings and coordinate with supervision team.
• Conduct site visits/inspection of works carried out.
• Liaise with Client, Contractors, 3rd party engineering firms, etc.
• Manage project documentation.
• Evaluate design calculations, drawings, method statement, material submissions, etc.
• Provide leadership, coordination and supervision of subordinates.
• Provide regular reports and updates to Superiors/Principal.
• Perform other duties as directed or assigned.

Perks & Benefits

• Allowance (travel stipends, transportation, etc.)
• Nearby public transport

Job Scope :

• Handle day-to-day accounting tasks, including data entry, record-keeping and filing
• Maintaining accurate and up-to-date financial records, including accounts payable and receivable, bank reconciliations, and general ledger transactions
• Providing administrative support to the finance team
• Ensuring compliance with all relevant accounting standards and regulations 
• Occasionally will require to do Banking work
• Require to chase client for payment after invoicing every month and to monitor

incoming payment.

• To count worker claim for overtime , mileage claim and allowance every month.
• To keep and sent monthly record on final statement of Account for client and project cost

Job Requirement :

• Possessed Relevant Diploma in Accounting, Finance or a related field
• At least 1 years of experience in a similar accounts assistant
• Fresh graduates are encourage to apply, training is provided
• Strong knowledge of accounting principles and practices, including proficiency in double-entry bookkeeping

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• To estimate and check material costing for tender on Fire- fighting system
• Will require to go for site visit to confirm the design and the tender requirement.
• To design and upgrade Fire- fighting system for any existing building
• Fresh graduate who are willing to learn are encourage to apply.
• Training will be provided.
• Must Possess own motorbike and License.
• Willing to travel outstation and possess car driving license would be advantage
• Knowledge in computer work excel.,Words, power point and micro
• Soft project
• Must possess own motorbike and license

Qualifications and Requirements

• Must possess Diploma in Quantity Surveyor

• To estimate and check material costing for tender on Fire- fighting system
• Will require to go for site visit to confirm the design and the tender requirement.
• To design and upgrade Fire- fighting system for any existing building
• Fresh graduate who are willing to learn are encourage to apply.
• Training will be provided.
• Must Possess own motorbike and License.
• Willing to travel outstation and possess car driving license would be advantage
• Knowledge in computer work excel.,Words, power point and micro
• Soft project
• Must possess own motorbike and license

Qualifications and Requirements

• Must possess Diploma in Quantity Surveyor

Job Scope :

• Handle day-to-day accounting tasks, including data entry, record-keeping and filing
• Maintaining accurate and up-to-date financial records, including accounts payable and receivable, bank reconciliations, and general ledger transactions
• Providing administrative support to the finance team
• Ensuring compliance with all relevant accounting standards and regulations 
• Occasionally will require to do Banking work
• Require to chase client for payment after invoicing every month and to monitor

incoming payment.

• To count worker claim for overtime , mileage claim and allowance every month.
• To keep and sent monthly record on final statement of Account for client and project cost
• Knowledge in E-Invoicing would be an advantage

Job Requirement :

• Possessed Relevant Diploma in Accounting, Finance or a related field
• At least 1 years of experience in a similar accounts assistant
• Fresh graduates are encourage to apply, training is provided
• Strong knowledge of accounting principles and practices, including proficiency in double-entry bookkeeping
• Able to read & write in Mandarin

Perks & Benefits

• Personal leave
• Open culture
• Personal development opportunities

• Knowledge in the servicing, checking and troubleshooting and installation of all type of Fire- Fighting equipment and system would be an advantages.
• Able to check and troublshoot Fire Alarm Panel and identify the problem
• Able to repair  electronic cards and circuit would be an advantage
• Able to check and troubleshoot all type of pumps and pump panel
• Fresh graduate who are willing to learn are encourage to apply.
• Training will be provided.
•  Must Possess own motorbike and License.
• Willing to travel outstation  and possess car driving license would be and
• advantage
• Knowledge in computer work excel.,Words, power point and micro soft project

Qualifications 

• Must possess diploma in M&E / Building / Electrical & Electronic

Job Responsibilities:

• Providing support on end user equipment (I.e : desktop, laptop, mobile devices, conference devices, printers and etc)
• Administering multiple collaboration tools and providing end-user support.
• Level 1 support on server and network infrastructure
• Level 1 support experience for network equipment and telecommunication equipment
• Vendor communication with internet and telecommunication service providers for service escalation
• Vendor communication in IT requirements and IT procurement documents preparation and processing

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 提供對最終用戶設備的支援（即：桌上型電腦、筆記型電腦、行動裝置、會議設備、印表機等）
• 管理多種協作工具並提供最終用戶支援。
• 伺服器和網路基礎設施的 1 級支持
• 網路設備及電信設備一級支援經驗
• 供應商與互聯網和電信服務供應商溝通以升級服務
• 供應商在 IT 需求和 IT 採購文件準備和處理方面的溝通

津貼和福利

• 員工股權
• 事假
• 開放文化

Job Responsibilities:

• Establish and maintain strong relationships with customer personnel.
• Develop close connections with principal personnel.
• Provide comprehensive sales support.
• Manage and coordinate with supervisors, technicians, and subcontractors for both in-house and site work.
• Collaborate with team members to ensure project expectations are met.
• Monitor project progress and maintain organized project records.
• Prepare and present progress reports and other required documentation.
• Address technical inquiries and resolve project-related issues.
• Adhere to the company’s Quality, Health, Safety, and Environmental policies and procedures.
• Implement the company’s ISO 9001 Quality Management System policies and procedures.

Perks & Benefits

• Employee equity
• Personal leave
• Open culture

工作職責：

• 與客戶人員建立並維持牢固的關係。
• 與主要人員建立密切聯繫。
• 提供全面的銷售支援。
• 管理和協調主管、技術人員和分包商的內部和現場工作。
• 與團隊成員合作，確保滿足專案期望。
• 監控專案進度並維護有組織的專案記錄。
• 準備並提交進度報告和其他所需文件。
• 處理技術詢問並解決專案相關問題。
• 遵守公司的品質、健康、安全和環境政策和程序。
• 實施公司的 ISO 9001 品質管理系統政策和程序。

津貼和福利

• 員工股權
• 事假
• 開放文化

Job Brief:

This role will work closely with senior leadership, providing technical direction and oversight on audit engagements and complex accounting matters. In addition to being a technical expert, you will play a critical role in leading, mentoring, and developing the Quality Assurance and Technical team, while ensuring that we continue to uphold our reputation for excellence.

Job Responsibilities:

• Provide leadership and guidance to the Quality Assurance and Technical team, ensuring alignment with the Firm’s goals and objectives.
• Foster a culture of continuous improvement and professional development within the Quality Assurance and Technical team.
• Support the development and implementation of technical policies and practices.
• Provide expert technical advice and consultation on complex audit and assurance matters.
• Oversee the implementation and adoption of new and revised accounting and auditing standards.
• Review and advise on complex audit engagements to ensure compliance with relevant regulations and standards.
• Drive continuous improvement and innovation in audit methodologies and technical processes.
• Stay up-to-date with global and local regulatory changes, and guide the firm in adapting to these developments.
• Assist in the development and delivery of technical training and guidance for the audit teams.
• Monitor and report on the operating effectiveness of the Firm’s System of Quality Management.
• Liaise with various global/local professional bodies and regulators on the current development issues in the industry.
• Assist in any other ad-hoc projects or assignments which may be assigned from time to time.

Job Requirements:

• Degree in Finance / Accounting / Economy or equivalent qualification
• Member of a recognised accounting body (i.e. MIA, ACCA, CPA, MICPA, ICAEW or equivalent)
• Minimum 7 years of working experience in the related field is required for this position
• Have sound knowledge of international and local accounting a well as auditing standards
• Able to work independently as well as a team player
• Excellent interpersonal and communication skills with excellent command in spoken and written English
• High degree of self-motivation, results oriented and able to work independently
• Strong analytical skills and problem-solving capabilities

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Role Summary:

We are looking for a qualified Bureau Support Associate to join our Trade Bureau Team. You will support various operational responsibilities, including daily bureau support tasks, handling email inquiries, managing deliveries, and following company policies. Administrative professionals are crucial in enhancing efficiency, delivering excellent customer experiences, and streamlining processes.

As a Experience documenting customer issues in detail and proactive Bureau Support Associate, you will verify payment records provided by clients, ensuring they comply with guidelines and meet Trade Bureau requirements. Additionally, you will assist the team with various administrative tasks as assigned.

Here are some primary responsibilities for this role:

What you'll need to bring to the party

• Good analytical and problem-solving skills.
• Detail-oriented with a high level of accuracy in all tasks.
• Experience handling support requests from a variety of different channels and manage time effectively.
• Ability to work independently and as part of a team.
• Basic accounting knowledge is an added advantage.
• Experience interpreting and responding to customer questions and requests, for interacting with internal and external stakeholders.
• Proficiency in Microsoft Office Suite (Excel, Word, Outlook).

What you'll do

• Verify data submitted by clients to ensure accuracy and compliance with guidelines.
• Maintain accurate and organized records of all verification activities.
• Handle daily email inquiries and respond promptly and professionally.
• Collaborate with team members to improve processes and enhance efficiency.
• Administrative duties to support Trade Bureau Team.
• Collaborate with team members for data compilation and assist the manager with reporting tasks.
• Perform and achieve the KPI as assigned.
• Contribute to team effort by accomplishing related results as needed.

We are seeking an experienced Project Engineer to be responsible for managing the successful planning, execution, and closure of the project portfolio across the team for Asia Pacific.

General Tasks:

• Responsible for large investment projects such as production plants, infrastructure or buildings.
• Interdisciplinary management with internal and external stake holders.
• Execution of projects reginal wide in collaboration with the local site managers.
• Professional interaction with local authorities.

Job Duties:

• Working on master plan and budget planning process for CAPEX related projects.
• Preparation and execution of feasibility studies for investment projects.
• Presentation of projects to management.
• Schedule, plan, resource and manage the investment projects.
• Tracking project progress and report status.
• Determining and taking corrective actions.
• Develop policies and procedures to support the achievement of the project objectives.
• Determine the organizational structure of the project team. Identify roles and positions.
• Motivating team members.
• Execute basic and detailed engineering work based on our standard rules (i.e. engineering handbook, investment manual and PCP).
• Planning, managing and monitoring of the projects according to the guidelines of the PCP.
• Building up strong project teams and defining clear tasks and responsibilities for all team members.
• Close co-operation with R&D regarding formulation, with production regarding manufacturing process, procurement regarding raw materials and with other stake holders.
• Identify services to be provided by external companies.
• Observance of the internal standards (review, reporting, processes).
• Monitor compliance to applicable codes, practices, QA/QC policies, performance standards and specifications.
• Makes sure various methodological analysis (risk analysis, HAZOP, cost-benefit analysis, FMEAs) are applied.
• Definition and enforcement of technology standards and specifications.

Finexus is looking for Senior Software Engineers to accelerate the development and adoption of its latest product, AREMA for e-invoicing. 

As a Senior Software Engineer on AREMA, you will have the opportunity to: 

• Lead projects and features from scratch, guiding juniors on implementation. 
• Architecting and implementing cutting edge technology, including complex architectures. 
• Plan major features rollouts and scalability initiatives. 
• Continuously invest in the best technology to ensure the product is successful. 

AREMA is deployed on a modern software development stack and cloud-native architecture, which enables a variety of challenges and learning opportunities. The tech stack features technologies such as Airflow, Spark, Springboot, React, Kubernetes, and ArgoCD.  

Finexus prides itself on providing a meritocratic environment with many career growth opportunities. As a Senior Software Engineer, there will be many opportunities to grow to a Lead or Manager role in the near future. 

Key responsibilities & goals: 

• Design & develop a variety of backend microservices & features. 
• Conduct thorough reviews for juniors & peers, ensuring high quality designs and pull requests. 
• Support AREMA in production, ensuring high uptime, product quality and customer experience. Ensure that product stability improves over time by investing in both short-term and long-term improvements. 
• Actively participate in the agile development process and team planning. 
• Grow to lead parts of the technology roadmap of the team. 
• Contribute to hiring efforts to build a stronger team. 

Requirements:  

• 4+ years of experience in Software Engineering, with a backend or full-stack focus. 
• A Bachelor’s Degree in Computer Science, or related fields (e.g. Computer Engineering, Data Science) 
• Programming expertise in at least 1 major language: Java, Python, Golang. 
• This includes the ability and willingness to learn new languages (our backend is currently in Java). 
• Familiarity with a modern tech stack, and expertise in a few components of it. Preferably: 
• At least 1 year of experience in releasing software products within a CI/CD environment 
• At least 1 year experience working with cloud services & containerized platforms (e.g. AWS EKS, Azure K8s, SUSE Rancher) 
• Nice to have: 
• Knowledge of SQL, ORMs, and a variety of databases (SQL and NoSQL) 
• In-depth knowledge of Kubernetes. 
• Soft skills: 
• Good communication skills in English, written and verbal. 
• Strong analytical skills and ability to identify risks and opportunities. 
• Collaboration skills to work across teams, including non-technical stakeholders. 

We are looking for someone who wants to invest in their long-term career and learn more about all low code no code technology. You should love challenges and working across different tools and technologies, with the ability to learn through independent research, assisted by mentors, buddies, and experts. You should prefer simple, sustainable solutions over complex ones, get excited about sharing your knowledge and derive satisfaction helping and enabling others.

Here are some of the skills and experience that will help you in this role:

• Designing and developing automated business solutions
• Integrating Open Source and vendor software to deliver automated solutions
• Strong Commitment to on-going learning and self-improvement
• Good understanding of Geneva, Investran and Mantra systems.
• Business process improvement and mapping skills (e.g. in MS Visio, DrawIO ) is highly beneficial
• Familiarity with ADO, JIRA or other task planning applications a plus

Role Responsibilities

• Responsible for understanding and analyzing the business issue and translating the issue into requirements and user stories
• Map the as-is process and to be process, explore, identify, and test new innovative solutions for process re-engineering/digitisation/automation
• Work with the team to design a solution, develop and implement various process improvement tools and techniques including Workflow, Robotic Process Automation (RPA), Optical Character Recognition (OCR), Natural Language Processing (NLP), Machine Learning (ML), Process Mining and Analytics Dashboard to meet end-to-end business requirements
• Responsible for design and developing solutions through an iterative process to meet business needs
• Ensure the completeness, effectiveness, and sustainability for the implementation of proposed appropriate solution
• Create and document test procedures and scenarios for user acceptance test
• Working with a dynamic team to refine and expand the automation based upon user feedback
• Support the team in the adoption and implementation of the solutions

You will be using some of the following automation tools and skills  in due course and you will get the chance to learn about the tools you do not know but familiarity with any of them would be an advantage.

• Automation solutions such as:
  • Reporting: advanced Excel/ MS Power BI/ Tableau
  • Workflows: Cloud deployed SharePoint with Nintex plug in, PowerAutomate
  • Chat Bot: Azure Virtual Agent
  • RPA: PowerAutomate Desktop, Automation Anywhere, Power Automate or others)
  • Data access: Postgres SQL, SQL Server, Oracle, Excel
  • NLP/ OCR technology solutions
  • Basic SQL skills
  • Some scripting skills
  • Basic python skills

Technical sales role & a part of sales team, helping organizations obtain better brand recognition and financial growth. Coordinate with company executives and local sales & marketing professionals to explore and develop high-value proposition business solution in Malaysia. Could support SEA region if required.

Duties and Responsibilities:

• Responsible for driving strategic sales initiative in Malaysia.
• Represents organization in providing solutions to difficult technical issues associated with specific projects.
• Interacts with senior external personnel on significant technical matters often requiring coordination between organizations. Strong ownership and positive attitude on business development.
• Promote and sell John Crane products in accordance with the company policy, pricing guidelines and regulations.
• Pursue new market expansion opportunities in high-value proposition solution businesses, such as CCUS projects, reliability & asset management contract, turbo machinery upgrade / retrofit services and monitoring sense solution.
• Work with account sales to explore the leads and develop the opportunities.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward.
• With good technical background and strategic thinking when promote the solution and initiative.
• Develop a growth strategy focused both on financial gain and customer satisfaction. Conduct research to identify new markets and customer needs
• Arrange business meetings with prospective clients
• Promote the company’s products/services addressing or predicting clients’ objectives Prepare material of contract ensuring adherence to law-established rules and guidelines
• Keep records of sales, revenue, invoices etc.
• Provide trustworthy feedback and after-sales support
• Build long-term relationships with the clients. Ability to build rapport with clients and strong connection. Account management for key customers.
• Travelling to meet the clients with sales team, coverage whole Malaysia. As well as overseas by requested.
• Ad hoc, flexible to face any contingency plan, take assigned activities organized.
• Work with the local sales staff on driving growth promoting strategic products and services Acting as technical sales to work with account sales to explore the leads and develop the opportunities.
• Support country /Sales team to achieve country /individual budgets.
• Develop go to market strategies in line with John Crane Y tree initiatives
• Utilize technical background to thoroughly understand John Crane's products portfolio and solutions. This includes their features, benefits, applications, and how they address specific challenges in various industries.
• Conduct in-depth market research to identify potential customers and industries where John Crane's solutions can provide significant value. Analyze competitors' offerings and market trends to position John Crane effectively.
• Leverage your technical knowledge to engage with customers on a deeper level. Understand their pain points and requirements and demonstrate how John Crane's solutions can address their specific needs. Offer technical insights and recommendations
• Aim to support new products selling, turbo opportunities development, like DGS & turbo system in upgrading and retrofitting.
• Dedicate to support account to connect related resource for making and presenting proposal
• Closely follow related opportunities and move the project forward. Support account sales to deliver the business result in high-value proposition products, contract and solution selling.

Our data team has expertise across engineering, analysis, architecture, modeling, machine learning, artificial intelligence, and data science. This discipline is responsible for transforming raw data into actionable insights, building robust data infrastructures, and enabling data-driven decision-making and innovation through advanced analytics and predictive modeling. 

Responsibilities:

• Work closely with the Data Analyst/Data Scientist to understand evolving needs and define the data processing flow or interactive reports.
• Discuss with the stakeholders from other teams to better understand how data flows are used within the existing environment.
• Propose solutions for the cloud-based architecture and deployment flow.
• Design and build processes, data transformation, and metadata to meet business requirements and platform needs.
• Design and propose solutions for the Relational and Dimensional Model based on platform capabilities.
• Develop, maintain, test, and evaluate big data solutions.
• Focus on production status and data quality of the data environment.
• Pioneer initiatives around data quality, integrity, and security.

Job Brief:

This developer’s role is to design, build, and maintain high-quality software solutions that meet the needs of our business and customers. This role involves leveraging best practices in software development, debugging and troubleshooting issues, and contributing to the continuous improvement of our development processes and technologies. Ultimately, the Developer will play a key role in delivering innovative solutions that drive business success and enhance user experience. 

Job Description:

• Understand regulatory & 3rd party technical specifications for the purpose of software design and development.​ 
• Participate in design and requirements meetings and provide input towards effective and lean software design.​ 
• Develop functional design specification documents.​ 
• Participate in technical meetings and understand overall technical specifications and development timeline expectations.​ 
• Oversee/perform software installation in Development and QA servers.​ 
• Develop detailed specifications for development, if required.​ 
• Perform system integration test on program sets (sanity test) and ensure programs perform according to specifications.​ 
• Escalate issues/challenges to Systems Analyst.​ 
• Keep abreast with latest coding standards and best practices.​ 
• Apply selected/new technologies and standards into program codes and perform simple POC/sanity test.​ 

Job Requirements:

• Bachelor's degree in computer science, software engineering, or a related field (or equivalent experience). 
• At least 2 years in software development.
• Excellent programming skills, and experience with database design and development.​ 
• Proficiency in Programming languages: C.​ 
• Added advantage if the candidate knows Java.
• Proficiency in Databases: SQL (Oracle).​ 
• Knowledge of software development life cycle.​ 
• Exposure in Banking/Financial/Payment System is an added advantage.​ 
• Additional advantageous competencies such as Docker, Kubernetes, Git, Bitbucket. 

Why Join Us?: 

• Fast-Track Promotion: Don't stay stagnant. We recognize talent and provide accelerated career growth opportunities. 
• Innovative Environment: Work in a place where new ideas thrive. 
• Competitive Compensation: Earn a rewarding salary and benefits. 
• Collaborative Culture: Join a team that values unity and respect. 
• Impactful Work: Contribute directly to our success and make a difference. 
• Employee Recognition: We see your hard work and ensure it's celebrated. 

Job Description:

• Assist in monitoring, analyzing, and securing network systems to identify and mitigate potential threats.
• Collaborate with the IT team to configure and maintain network devices, including routers, switches, and firewalls.
• Support the implementation of security measures, such as intrusion detection systems (IDS) and endpoint protection solutions.
• Participate in vulnerability assessments, security audits, and risk analyses to ensure compliance with organizational policies.
• Assist in the development and maintenance of security documentation, including policies, procedures, and user guides.
• Investigate and respond to security incidents, providing detailed analysis and recommendations for improvement.
• Contribute to the setup and maintenance of virtual private networks (VPNs) and access control mechanisms.
• Research and stay updated on emerging cybersecurity trends, threats, and best practices.
• Provide technical support for network and security-related issues, ensuring prompt resolution.

Job Requirement:

• Currently pursuing a Bachelor’s degree in Network & Computer Engineering, Cybersecurity, Information Technology, or a related field.
• Minimum CGPA of 3.30 or equivalent academic performance.
• Final-year students or those available for a 5-6 month internship program.
• Understanding and practical knowledge of networking systems such as LAN, Wireless, and Firewalls.
• Basic understanding of networking protocols (e.g., TCP/IP, DNS, DHCP) and information security concepts.
• Familiarity with firewall configurations, intrusion detection/prevention systems (IDS/IPS), and VPN technologies is a plus.
• Eagerness to learn and stay updated on the latest trends in network and cybersecurity.