Total 10 Full-time job vacancies in WP

Job Brief:

Drive and implement partnership strategies to support digital growth, expanding and managing a network of partners. This role involves leading the full partnership process—from identifying prospects to launching initiatives—and collaborating across teams to ensure alignment with business goals. Ideal for a proactive, results-driven professional with strong experience in partnership development and a solid industry network.

Job Responsibilities:

• Formulate and implement the partnership strategy and proposition in meeting the business objectives, financial targets and growth plan.
• Explore, identify and develop partner networks in Malaysia and opportunities through organic/inorganic or other innovative distribution options.
• Launch new partnerships and new initiatives with existing partners in line with company strategy
• Develop and drive sales results and marketing related plan, initiatives or projects in achieving financial targets for new partnerships.
• Lead the end-to-end project management of the partnership development process from prospecting, pitching, evaluation, negotiation, signing, and launching for the new partnership.
• Collaborate with cross-functional teams to ensure systems and procedures are ready in support of the new partners.
• Coordinate and manage relationships with existing partners and leverage the relationships to greater collective impact.
• Develop strategic initiatives to enhance and sustain business performance and partnership value.

Job Requirements:

• Develop and Execute Partnership Strategy: Create and implement strategies to build partnerships that meet business goals, financial targets, and support growth plans.
• Identify and Expand Partner Network: Discover, establish, and nurture partner networks across Malaysia, exploring innovative distribution options for growth.
• Launch and Manage Partnership Initiatives: Drive new and existing partnerships by aligning them with company objectives, launching new initiatives as needed.
• Drive Sales and Marketing Plans: Spearhead sales and marketing initiatives that support partnership financial targets and achieve measurable results.
• Lead End-to-End Project Management: Oversee all stages of the partnership development process, from prospecting and pitching to negotiation, agreement, and launch.
• Collaborate Across Teams: Work closely with internal teams to ensure systems, processes, and procedures are ready to support new partners effectively.
• Manage Partner Relationships: Strengthen and leverage relationships with existing partners to maximize impact and mutual growth.
• Innovate for Sustained Value: Design and implement strategic initiatives that enhance business performance and partnership value.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Responsibility:

• Ability to work independently, prioritize tasks, and manage time effectively.
•  Integrity, professionalism, and the ability to handle confidential customer information.
• Daily checking on customer credibility on whether customers entitled to rent our products.
• Reviewing documents for corporate customers to ensure the establishment is deemed fit with company policies.
• Reducing collection & fraud risk on customers with bankruptcy and multiple details.
• Ensuring the rental contract agreement is signed by the customer and attached as solid proof.
• Review whether the customer is entitled to the number of units by monitoring collection history and CTOS score checking.
• Ensuring no fraud cases on each order with irregular sales.
• Assist the service team in reviewing documents such as SSM to determine whether the installation is suitable.
• Ensuring payment details are completed with payment proof attached.
•  Handle rental transfer ownership to those customers who wish to transfer their product to another owner.

Job Requirement:

• Candidate should possess a Bachelor's Degree or equivalent in All Business Fields,Economics,Finance / Accountancy / Banking, Business Studies / Administration / Management
• Preferably, I would have at least 2 years of related work experience.
• Preferably undefined specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English, and Malay language for both spoken and written
• 1 undefined position available

Job Brief:

We’re looking for an Associate Developer with a solid foundation in React.js and an eagerness to grow in a collaborative environment. If you have 2+ years of experience in web development and a passion for building quality software, join our team!

Job Responsibilities:

• Develop and enhance web applications using React.js, NextJS, and JavaScript libraries.
• Collaborate on projects involving C#/.NET, databases (SQL Server, MySQL, PostgreSQL), and front-end technologies like HTML, CSS, and jQuery.
• Work in an Agile environment, following CI/CD practices and automated testing.
• Debug, troubleshoot, and contribute to creating scalable, efficient applications.

Job Requirements:

• Experience: 2+ years in React.js development or a similar role.
• Technical Skills: Proficiency in NextJS, JavaScript frameworks, Git, and Agile tools; C#/.NET knowledge is a plus.
• Database Knowledge: Familiarity with SQL databases and stored procedures.
• Problem Solving: Strong analytical skills and a collaborative mindset.
• Teamwork: Ability to work independently and as part of a team

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

The Tech Governance, Audit & Compliance Lead will be responsible for developing, implementing, and overseeing the technology governance framework to ensure that IT operations align with industry best practices, internal policies, and regulatory requirements. This role will also oversee audit activities, risk management processes, stakeholder engagement, and the continuous improvement of technology governance strategies. The successful candidate will work closely with IT teams, internal auditors, and external stakeholders to track and resolve audit findings, mitigate risks, and ensure compliance.

Key Responsibilities:

• Develop and Implement Technology Governance Framework:
• Leads or commissions the preparation and implementation of necessary IT Governance, Audit & Compliance framework or IT policies, standards, procedures, and guidelines.
• Work closely with all other IT departments unit to prepare SOP and Procedures.
• Lead the design and operation of related compliance monitoring and improvement activities to ensure compliance both with Internal Security Policies etc. and applicable laws and regulations e.g., User Access Review, Resigned IDs, etc.
• To assure that the IT department follows all the standard guidelines to ensure compliance to best practices in the industry, all risk factors are observed & mitigated and readiness for internal or external audits.
• Conduct Audits and Assessments:
• Analyse audit findings, identify root causes, and recommend corrective and preventive actions.
• Monitor the implementation of corrective actions and track progress towards remediation.
• To work closely with IT Section Heads and auditors to support audit activities and to track and follow up on all audit findings till closure.
• Risk Management:
• Update and maintain IT risk register.
• Stay abreast of evolving regulatory requirements.
• To ensure IT Department and processes are compliant to regulatory requirements such as BNM RMIT.
• Stakeholder Management:
• Build and maintain strong relationships with IT teams and other stakeholders.
• Communicate effectively with stakeholders on audit findings and other governance/Risk related matter.
• Provide guidance and support to IT Department on audit or governance matters.
• Reporting and Communication:
• Prepare and present regular reports on the status of audit activities to management.
• Communicate effectively with internal and external auditors.
• Continuous Improvement:
• Continuously monitor and evaluate the effectiveness of the technology governance framework.
• Identify areas for improvement and implement necessary changes.
• Stay abreast of emerging technologies, threats, and best practices in IT governance, risk, and compliance.

Qualifications:

• Education:
• Bachelor’s degree in Information Technology, Computer Science, Cybersecurity, or related field.
• Experience:
• 5+ years of experience in IT governance, audit, compliance, or risk management.
• Proven experience in developing and implementing governance frameworks and policies.
• Strong background in conducting audits, identifying risks, and managing compliance assessments.
• Experience with regulatory frameworks such as BNM RMIT.
• Ability to work with cross-functional teams and build relationships with stakeholders at all levels.
• Skills:
• Strong understanding of IT security, compliance, and risk management concepts.
• Excellent problem-solving and analytical skills.
• Effective communication and reporting skills, with the ability to present complex information clearly.
• Experience with audit management and risk assessment tools is a plus.
• Proficiency in preparing detailed reports and presenting findings to senior leadership.

Job Brief:

We’re looking for a talented Senior Developer with a passion for React.js and mobile application development. If you have 5+ years of experience building outstanding web and mobile experiences and thrive in a collaborative, agile environment, we’d love to meet you!

Job Responsibilities:

• Lead development of scalable and responsive web and mobile applications.
• Drive projects using React.js, React Native, NextJS, and JavaScript libraries.
• Implement modern web practices, third-party integrations, and RESTful APIs.
• Work closely with cross-functional teams to ensure seamless CI/CD pipelines and automated testing.
• Solve challenging problems, debug effectively, and contribute to continuous improvements.

Job Requirements:

• Proven experience (5 years) in React.js development and mobile application development (React Native, Flutter, etc.)
• Strong proficiency in NextJS, React.js, and JavaScript libraries and frameworks
• Solid understanding of mobile platforms, specifically iOS and Android, and their native components and design guidelines
• Familiarity with RESTful APIs, third-party integrations, and modern web development practices
• Knowledge of Git version control and collaborative development tools
• Strong problem-solving and debugging skills
• Experience working in Agile development environments
• Familiarity with CI/CD pipelines and automated testing tools
• Ability to work independently as well as in a team-oriented, collaborative environment

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Initiate outgoing calls to prospective or existing customers for various purposes, for sales and appointment scheduling.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required. 
• Process customers’ application in a timely manner
• Meet daily or weekly call volume and targets set by the company.
• Record all call information.
• Provide proper advice to caller by explaining procedures & providing information as enquired by customers
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support role Outbound

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Job Brief:

We are seeking a highly motivated Cybersecurity Analyst to join our dynamic and fast-growing organization. Tune Protect is a regional insurance company with infrastructure on cloud as well as on premise. From a cybersecurity perspective, we monitor our infrastructure via a SOC and also with solutions ranging from network firewalls to SOC to EDR, DLP and PAM.

Job Responsibilities:

• Work with the team to manage the security infrastructure at Tune Protect. This includes working with the SOC and infrastructure team to analyse and remediate security tickets, EDR operations (for example scanning and ensuring endpoints are clean of vulnerabilities), Email Security on MS365, DLP (for example blacklisting/whitelisting websites etc) and PAM (for example work with infrastructure team to ensure all critical user ids are covered).
• Be hands on and able to utilise/configure our existing security software such as Trend Micro EDR, Forcepoint DLP, Tycothic PAM, Microsoft 365 email security. Familiarity or experience in using and/or configuring other endpoint protection software, data leak prevention software, priviledged access management software and/or firewalls a strong advantage.
• Strong understanding and experience in firewall configuration (Fortigate and Palo Alto) a strong advantage
• Strong understanding and experience in hardening OS such as linux and windows
• Understanding of Microsoft Active Directory and its security a strong advantage.
• Assess and manage security risks and implement best practices to minimize them. Monitor and analyze cybersecurity incidents and threats
• Perform regular VAPT on our infrastructure and on all new applications internally or with an external vendor. Work with those vendors to ensure their reports are remediated as needed and verified. Experience as a VAPT tester an advantage
• Work with infrastructure and cloud engineers and leads to ensure security is handled correctly from design to operations at the network and server level. This includes knowledge of sound security practices from a technical perspective.
• Understand industry frameworks like Mitre Att&CK. Stay up to date with the latest security trends and technologies to ensure the company stays ahead of evolving threats
• Ensure regular reporting on security statistics are compiled on time and presented to management.
• Work with cross-functional teams to ensure that all on premise and cloud-based systems and applications are secure
• Work closely with IT audit to ensure all audit discovery and remediation is performed ahead of deadlines

Job Requirements:

Requirements:

• Degree in Information Technology (IT), Computer Science or other related discipline with relevant experience in security operations
• IT Security experience with 2-4 years or more hands-on experience in any branch of security. Experience being in a lead role an advantage
• Professional certification such as CISM, CISA, CSXP, CISSP, CREST, GPEN or equivalent an advantage
• Knowledge/experience in Information Security, IT Risk and IT Governance including BNM RMIT. Strong understanding of IT security principles and practice.
• Familiarity with security frameworks and regulations such as NIST, ISO 27001, and SOC 2 an advantage
• Operational experience working with or in a SOC an advantage
• Able to work under broad direction and a self-motivated individual who is able to work independently. Responsible and accountable for work performed and decisions taken.
• Ability to quickly learn new or unfamiliar technology and products using documentation and internet resources if required.
• Good communication skills written and spoken
• Good analytical and problem solving skills including ability to visualise and plan troubleshooting steps.
• Ability to work collaboratively with other parties towards a common goal

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

We are looking for a Customer Care Agent that will be the liaison between our company and its current and potential customers. The successful candidate will be able to accept ownership for effectively

Job Responsibilities:

• Manage customers or client’s feedback and complaints in a professional manner
• Understand customer enquiries and respond via applicable channels: email, chat and closing the ticket
• Understand customer enquiries and ensure they are answered or routed through the appropriate support channel.
• Manage customer escalations and ensure that these are answered, tracked, and escalated as required.
• Strong attention to detail and a meticulous approach to tasks
• Ensure daily and monthly KPIs are met and exceeded
• Perform other ad-hoc duties as assigned

Job Requirements:

Degree / Diploma / Cert / SPM holder with good command of English and Bahasa Malaysia. Mandarin and Tamil will be added advantage.

Previous experience in a customer support especially in handling Emails & CRM + Livechats

Strong typing skills to handle Livechat

Strong phone and verbal communication skills along with active listening.

Customer focus and adaptability to different personality types.

Ability to multi-task, set priorities and manage time effectively.

Job Brief:

Ensure compliance with the Company’s Underwriting and Treaty Guidelines, including determining retention levels and managing referrals.

Job Responsibilities:

1. Ensure all underwriting matters adhere to the Company’s Underwriting and Treaty Guidelines. 
2.  Explore business opportunities, especially within new Ecosystems such as digital Platforms. 
3. Provide timely and competitive quotation and technical support to Marketers, Agents, Brokers, and other Partners. 
4. Market Underwriting including meetings/negotiations with all Distribution Partners. 
5.  Establish a Growth Business Plan for the respective Portfolio and follow up on the execution/implementation.
6.  Build relationship with professional reinsurers to get support on specialized Marine Classes of Business. 
7.  Determine the retention level in accordance with the Company’s Underwriting and Treaty Guidelines. 
8.  Ensure all referrals from Marketers, Agents, Brokers, and other Partners are attended to in a timely manner. 
9.  Provide technical advice and support on underwriting matters to Marketers, Agents, Brokers, and other Partners. 
10. Embrace & provide Product, System, and Process knowledge. 
11.  Provide technical training to identified key Sales colleagues. 
12.  Ensure reinsurance placement is in order prior to risk inception. 
13.  Perform Portfolio Management by analysing Marine Portfolio performance and taking respective action where necessary. 
14.  Analyse Claims Frequency and Severity within the respective Portfolio to take respective action where necessary 
15. Assist immediate superior to perform any tasks as assigned.

Job Requirements:

1. Graduate or Diploma in MII. 
2. Growth Mindset and capability to actively drive and support Business Development 
3. High level of confidence to deal with Business Partners across all Distribution Channels 
4. Open-minded Team Player with strong communication skills to drive change.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

POSITION SUMMARY:

The Head of IT Operations will lead the development and implementation of IT operations strategies and roadmaps, ensuring alignment with the overall Group IT strategic plans. Acting as a trusted advisor to the Tune Protect Malaysia leadership team, the incumbent will ensure IT services effectively address business needs while maintaining operational excellence and mitigating risks related to IT landscapes. This role requires a strong understanding of the technology landscape, the ability to foster stakeholder relationships, and a focus on security, business continuity, and operational excellence.

JOB RESPONSIBILITIES:

Strategy & Leadership

• Provide leadership to the IT Operations unit, fostering a culture of business orientation and continuous service improvement.
• Develop and execute IT operations strategies and roadmaps aligned with Group IT and enterprise strategic plans.
• Control annual operating and capital expenditure budgets (Capex/Opex)
• Support the business in driving customer-centric initiatives for good customer engagement and experience.

IT Service Management

• Ensure smooth transition and ongoing support for the core system migration to go-live and post-go-live phases.
• Oversee IT end-user services, core system operations and IT service management
• Ensure service level agreements (SLAs) and operating level agreements (OLAs) across Tune Protect entities are met consistently
• Lead IT service management initiatives and develop IT scorecards for senior management reviews

Risk & Security

• Identify, assess, and communicate risks related to the IT landscape
• Ensure effective application of security, risk management, and business continuity principles
• Address and resolve findings from internal and external IT audits (e.g., EY, KPMG) to achieve timely closure

Partner and Vendor Engagement

• Develop IT vendor management processes and governance frameworks.
• Enhance engagement with strategic partners and suppliers through effective partner governance.
• Foster collaborative partnerships to improve service delivery and operational efficiency

Performance and Governance

• Measure and ensure operational services and performance using consistent and accurate metrics.
• Align IT initiatives with the long-term and annual business plans of the organization.
• Support the rollout of security and quality assurance initiatives.
• Maintain close coordination with audit, product, and technology teams to drive improvements.

Key Deliverables/Expectations

• Digital and API-first approach to IT operations
• Seamless core system implementation and ongoing support.
• Effective management of two core systems integral to the transformation process.
• Successful closure of audit findings and improved risk management.
• Implementation of IT service scorecards and consistent measurement of performance.
• Alignment of IT operations with strategic goals, ensuring ROI and cost optimization.

QUALIFICATIONS & EXPERIENCE:

• Bachelor's degree in Engineering, Technology, Computer Science, Computer Engineering, or an equivalent discipline.
• Minimum 10 years of versatile experience in IT Application Operations, with a preference for candidates from financial institutions, though not mandatory.
• Proven experience in managing and implementing modern technologies, including:

-         Cloud infrastructure and services

-         Digital business models

-         API-driven architectures.

SKILLS & COMPETENCIES:

• Leadership & Communication: Ability to drive high accountability teams and communicate with all stakeholders effectively
• Customer Focus: Commitment to delivering customer-centric IT services that meet business and customer needs
• Risk Management: Expertise in identifying and mitigating IT-related risks
• Vendor Management: Skilled in establishing and managing partnerships with vendors and service providers