Total 2,062 job vacancies in Malaysia

Job Description

• Coordinates with Central IT department for all Plant IT Infrastructure setup, IT Infrastructure maintenance & IT Infrastructure improvement
• Manage the asset planning, procurement & controlling for all IT Infrastructure equipment
• Planning & controlling of budget for IT Infrastructure
• Coordinates all projects related to Central IT Dept services to our plant
• Responsible for the IT Security planning and implementation in the plant to ensure compliances with the Bosch Central Directives
• Enable highly available IT systems with the best performance while maintaining the highest security standards in plant
• Supports and ensuring conformity for all IT Manufacturing audits in the plant
• Participate & contribute to the success of the Bosch Mobility Electronic Semiconductor Division’s IT Manufacturing organization
• Responsible as the IT Manufacturing Coordinator (ITM) for plant
• Managing the access administration, planning & execution of the plant Firewall to safe guard the IT systems in plant
• Monitor the servers’ health and availability
• Support in the trouble shooting of the IT system availability related issues to ensure 24/7 operation of the plant
• Supports the IT Infrastructure request and readiness for new setups of manufacturing equipment and machines

About the job

To support Finance Manager on Accounts Payable and Accounts Receivable processes in order to meet agreed timeline.

Your assignment

Accounts Payable

• Vendor invoices processing (receiving, matching & posting)
• Staff claims processing
• SOA reconciliation

Accounts Receivable

• Tenant invoices processing
• Receipts processing
• Collection monitoring and follow-up
• Bank Reconciliation

Support on:

• LHDN eInvoice implementation
• Internal and external audit
• Tax computation and submission

Familiarise vendors and vendor details for each country and services inorder to manage and control them effectively for seamless delivery from each vendor in coordination with local level HUB resources / local Delivery resources 

Familiarise E2E vendor payment processing  for each of the services for each country inorder to pay them as per aligned schedule everytime for seamless delivery from each vendor

Understand country level & vendor level exceptioins, timelines, requirements etc in detail inorder to bring standardization in future operations

Tasks:

• Create graphic content for marketing touchpoints (online and offline)
• Collaborate and develop creative assets for product promotions and branding materials
• Support the xBU team in any adhoc marketing initiatives and creative tasks

Projects:

• Roadshow creative support and development
• Improvement of promo-related creative support to dealers

Overall Responsibilities to support TMM Flooring in executing TM strategies and functions as below:

• Identify key market segment for development in line with current market trend.
• Project proposals, including follow-up activities.
• Selected presentation & training both internally and externally.
• Support marketing activities of TM Flooring.
• Support specification & sales team with TM related activities, project follow-up
• Manage Key Account as and when required.

The Project Administrator supports Malaysia projects reports to the Project Admin Team lead (Asia Pacific). This role has exponential learning opportunities and growth! Training will be provided.

The key role and responsibilities include

• Work with Project Managers on project material and milestone billings
• Assist Project Managers in creations of projects in system and update of project master list.
• Creation and maintenance of document structure in server.
• Review documents for Order entry and raise tasks for order booking.
• Assist Project managers in raising Purchase Request, material requirements and intercompany Purchase orders.
• Assist in logistics and shipment of finished goods and materials.
• Follow Up with C-care team for expedite requests.
• Good receipt
• Physical stock check for the items arrived at office
• Close out projects in system upon project completion.
• Work closely with project team to review milestone invoicing, purchasing status etc. Process suppliers/vendors invoices.
• Support project team on repair/exchange for project faulty parts.
• Assist and review orders, invoices for month-end closing activities.
• Assist with purchases via shopping cart (support for office admin tasks)
• Ad-hoc duties assigned by Team Lead or Malaysia Country Lead
• Monitor for storage room
• Arrangement for FAT lunch for customer

As Reservations Officer you will directly support the Revenue Manager in driving the performance of the reservations team on property. You will ensure that all SOP's are being adhered to. You will further assist in maintaining and improving reservations operations to ensure a high degree of accuracy in guest reservations, maximising revenue opportunities and satisfaction of guests and team members. You will ensure monitoring of daily arrivals for all guest requests to be carried out and communicated to. You will be working on inventory management, including allotments, groups blocks and rate codes in all applicable systems. 

• Architecting, implementing, and integrating solutions focused on tracking, analyzing, and improving 
• Designing and implementing data management strategies for the integration of MES solutions with 
• Conceptualizing solutions during the design phase and optimizing during pilot phase of the project life cycle
• Manufacturing execution system configuration, programming, debugging, and testing
• Creating documentation, including project engineering notes, project proposals, project design traceability 
• Commissioning innovative solutions for our multi-site/manufacturing operations; finding, sharing and 
• Creating methodologies and performing complex problem-solving
• Learning new technologies
• Mentoring colleagues on your expertise and knowledge base
• Understanding the manufacturing workflow and collaborating with business owners to identify areas 
• Understanding data integrity and Computer System Validation compliance regulations. This will help in 
•  Manage individual project deliverables and schedules and routinely report progress
• Conducting training to the functions on the newly deployed MES solutions
• Ensure all sites manufacturing processes were standardized from MES deployment point of view
• Challenge the status quo from world class industry standard perspective
   

1. Assist with marketing day-to-day tasks, including social media management, campaign support, and event coordination, ensuring smooth execution of marketing initiatives.

2. Support in organizing and executing marketing and community events, contributing to successful engagement and participation.

3. Assist in creating and designing content, including copywriting, graphics, photography, and videography.

4. Additional ad hoc task as assigned by superiors.

WHAT YOU WILL OWN:

● To provide resolution to foodpanda’s partners in regards to finance (payment & billing), account management (contractual) and
transmission (device / apps) related topics based on the operational perspective
● To maintain business relationship between partners by providing resolution in a timely manner as per agreed SLA
● To gather feedback to better understand partner's pain point and providing quality resolution to maximise partner’s experience
● To share knowledge or best practices to partners based on guidelines from the SOP to ensure smooth operational
● To share insights or informations received in regards to partner’s concern to the relevant department(s) when deemed necessary
● To achieve individual monthly target set by the company as per the bonus scheme

ESSENTIAL EXPERIENCE, SKILLS AND KNOWLEDGE.

● Candidates must possess at least a Diploma qualification in any field
● A minimum of 1-year prior experience in a contact centre, preferably performing outbound calls
● Required language(s): English (compulsory) and Malay/ Cantonese/ Mandarin/ Tagalog (based on market covered)
● Good interpersonal skills and able to work in a fast paced, high-intensity work environment
● Good analytical skills with a “think outside of the box” attitude
● Flexible and the ability to quickly and successfully embrace change and adapt effectively in response
● Must be able to work on Weekends & Public Holiday
● Preferably with strong computer navigation skills, intermediate in Microsoft Office tools is an added advantage
● Able to join 4 weeks training

• Manage a team of manual and automation testers, providing guidance and support.
• Design and implement testing strategies that blend manual and automated approaches.
• Define and document test plans, test cases, and scripts for clear testing coverage.
• Conduct manual testing, including functional, regression, and exploratory testing.
• Develop and maintain automated test scripts using tools like Selenium, Appium, and Cypress.
• Identify and track software defects, ensuring timely resolution.
• Improve and maintain automation frameworks for better efficiency.
• Collaborate with cross-functional teams to align on testing needs and timelines.
• Prepare test summary reports and metrics for stakeholders.
• Continuously refine testing processes, integrating industry best practices.

With a quality background in Food and Beverage, you will be looking for your final step before reaching your target of General Manager. You will implement the hotel strategy. You will drive and support implementation of all corporate programmes and initiatives. You will effectively lead and manage the day-to-day operational activities.You would ideally enjoy working with others to achieve and exceed key business goals. You would be responsible for managing the performance of the department heads that report to you and provide the necessary support to maximise their effectiveness and efficiency while actively supporting their development and growth. You will be committed to meeting and exceeding all key performance standards and measures. Your ability to balance operational needs, implement strategy and display a passion for business excellence will ensure your success in this role.

About Igloo

Igloo (formerly Axinan) is the first full-stack insurtech firm to emerge from Singapore. With offices across Singapore, Indonesia, Thailand, the Philippines, Vietnam, Malaysia, China and India, Igloo is fueled by a mission of making insurance accessible and affordable for all. Igloos innovation solutions empower companies to eliminate operational risk, drive new revenue streams and optimise and enhance their existing products and services. With a successful Pre-Series C fund round of US$36 million in Dec 2023, Igloo has now raised over US$100 million. The leading regional insurtech firm looks to expand regionally with strategic acquisitions and hiring great talent.

As a passionate team building meaningful solutions to make an impact, we are looking for like-minded individuals to join us at Igloo. At our core, we prioritise teamwork and foster a culture built on strong collaboration and we are looking for talented people like you.

About the role 

We are seeking an experienced Commercial Manager with a strong focus on Business Development and Partnership Onboarding to join our dynamic team.

Job Responsibilities 

• Identify and engage key potential partners in Malaysia across industries with huge customer bases, i.e. Telco, Travel, e-Commerce and Hospitality, Banking / Payments to generate business leads.
• Develop a comprehensive offering around digital insurance products and solutions, conduct effective pitching to prospective partners, and execute acquisition plans comprehensively and promptly.
• Design and present proposals and quotations to potential partners.
• Act as the first point of contact for potential partners inquiries, relaying them to the relevant department(s).
• Manage account activities under care, and optimize business relationships by providing strategic advice and strong support to drive up partners business activities.
• Work closely with internal stakeholders to ensure smooth, timely, and quality onboarding of new partners and related product launches.
• Work closely with external stakeholders, including partners and insurers to establish and ensure insurance services policies, procedures, and contracting processes are by the company's business standards.

• 5-8 years of experience in sales and business development in General Insurance sector 
• Bachelor's degree in relevant fields such as Business, Management, Planning, Marketing
• Experience in general insurance / insurtech / fintech companies and/or technology, services companies would be advantageous
• Strong problem-solving and excellent communications skills to manage multiple stakeholders, self-motivated and proactive, with a desire to be hands-on and creative to deliver outcomes
• Preferably have experience or exposure to project managing API integrations and understanding its limitations, but not must.
• Fluency in English and Bahasa Melayu is a must (both spoken and written) due to the business needs

Funding Societies | Modalku is the largest SME digital financing platform in Southeast Asia. We are licensed and registered in Singapore, Indonesia, Thailand, Malaysia, and operating in Vietnam, and backed by Sequoia India and Softbank Ventures Asia Corp amongst many others and provides business financing to small and medium-sized enterprises (SMEs), which is crowdfunded by individual and institutional investors.

And here at Funding Societies | Modalku we live by our core values:

• Serve with Obsession: Build win-win relationships for the long-term by having a customer obsession.
• Grow Relentlessly: Strive to become our best, most authentic selves.
• Enable Teamwork, Disable Politics: Only by forging togetherness, we help each other succeed.
• Test Measure Act: Stay curious and reinvent ourselves, through innovation and experimentation.
• Focus on Impact: Create impact through bias for action and tangible results.

What you will do:

• Reading, assessing, analyzing and interpreting client’s credit data, financial statements and other financial reports of companies.
• Completing financing applications forms and submitting / recommending applications for approval.
• Performing administrative and relief duties in relation to Credit functions or other ad-hoc projects as required from time to time.
• Ensure at all-time adherence to credit and business operational processes and compliant to regulatory and control requirements.

What we are looking for:

• Minimum STPM, and/ or Diploma qualification in Accounting or Economics preferred.
• Good interpersonal skills and analytical skills
• An eye and obsession for details and numbers
• Target oriented and ability to produce high volume of work under pressure
• Good communications and written skills in English and Bahasa Malaysia.
• Familiar with Excel will be an added advantage
• Able to work full time for 1 year contract.

• Time off - We would love you to take time off to rest and rejuvenate. We offer flexible paid vacations as well as many other observed holidays by country. We also like to have our people take a day off for special days like birthdays and work anniversaries.
• Flexible Working - We believe in giving back the control of work & life to our people. We trust our people and love to provide the space to accommodate each and everyone's working style and personal life.
• Medical Benefits - We offer health insurance coverage for our employees and dependents. Our people focus on our mission knowing we have their back for their loved ones too.
• Mental Health and Wellness - We understand that our team productivity is directly linked to our mental and physical health. Hence we have Wellness Wednesdays and we engage partners to provide well-being coaching. And we have our Great FSMK Workout sessions too to keep everyone healthy and fit!
• Learning & Development - We believe learning should never end and we support everyone with curated learning programs on our internal learning platform.
• Tech Support - We provide a company laptop for our employees and the best possible support for the right equipment/tools to enable high productivity

Job Brief:

A UAT (User Acceptance Testing) lead is responsible for designing and executing test plans and scripts to verify that software meets the general insurance business and technical requirements, particularly regarding finance functions.

Job Responsibilities:

• UAT tester provides direction to the QA team to design, plan and execute highly complex system testing strategies and tactics to ensure the quality of software at all stages of the system life cycle.
• Creates and maintains user acceptance test/business scenarios for projects simultaneously.
• Liaise with the business analyst to analyse complex requirements.
• Designing, Creating and running UAT test Cases.
• Identify the data for testing, analyse the tests results & reporting on metrics.
• Escalate issues encounter during the testing.
• Work directly with project team member to view system and business requirements, come up with test cases and test scripts from the requirements practicing.
• Perform UAT testing before rollout to Train testers to ensure good quality of testing

Job Requirements:

• Possessing a relevant degree such as a Bachelor's or a University Degree in Computer Science, Finance, or Business Administration/Management is required.
• A minimum of 2 years in testing or an operations background is necessary.
• Ability to estimate work effort accurately.
• Analyze active issues to assess their impact on training and documentation.
• Experience in documenting business requirements and workflows; capable of preparing realistic tests relevant to the business.
• Familiarity with the insurance industry, including best practices and standards (SOPs) in finance operations, as well as test maturity model integration for Credit Control, Accounts Receivable (AR), and Accounts Payable (AP). Knowledge of finance operations or finance systems is preferred.
• Ability to understand and clearly articulate both business and system functionality.
• We’re looking for team members who can pitch in during peak times and adapt their schedules when the team needs support, especially around holidays or busy periods.

Diversity & Inclusion Commitment

The Company is committed to providing equal employment to all individuals regardless of their race, colour, religion, gender, sexual orientation, gender identity, national origin, age, disability, marital status or any other characteristic protected by applicable laws.

We try make sure everyone has a fair chance to work with us, no matter where they’re from or who they are. We believe having different kinds of people on our team makes us better and more creative. Our friendly environment is all about treating every person with respect and making sure everyone’s ideas count. We want people from all all walks of life to apply and be part of our mission to create a place where everyone is welcome and valued.

Job Summary :

Monitoring and following up with all necessary actions to ensure accurate and timely Reporting of Accounts Receivables KPI for all branches. This shall include unified activities towards meeting the individual and group TARGETS for achieving of set KPIs.

Job Descriptions :

• Organizing, coordinating, monitoring, and controlling of total company accounts receivables management and credit control activities.
• Overseeing and supervising credit control team’s performance in meeting AR Target KPIs.
• Overseeing and supervising accurate preparation, processing, checking and sending of Reminder Letters for overdue accounts including preparation of Schedules and Summary reports.
• Overseeing and supervising branch support services and credit control activities nationwide.
• Overseeing and Supervising Help Desk and customer relationship support functions.
• Handling internal/external Customer enquiries and complaints.
• Timely submission of payment allocation to AR team.
• Overseeing, supervising and coordinating credit control process changes and document control for ISO QMS compliance.
• Perform other relevant functions in credit control as and when necessary.

Job Requirement:

• Candidate should possess a Diploma / Advanced Diploma or equivalent in Finance / Accountancy / Banking
• Preferably at least 1 year of related working experience.
• Preferably Intern specializing in Finance / Banking / Insurance or equivalent.
• Good communication skills in English,Malay,Chinese,Mandarin language for both spoken and written
• 1 positions available

A Sales Advisor is responsible for delivering the best customer experience that contributes to the store’s sales and profit. As a Sales Advisor, you’ll always put customers first, offer assistance, and share your product and fashion knowledge. You’ll create an environment that is easy for customers to shop through store operations and great garment care. You will also share your knowledge and skills with your colleagues, offering help where needed to build a positive working environment.

Key Responsibilities
- Provide great customer experience.
- Fold, hang, display, and merchandise garments to maximize selling opportunities.
- Actively process, stock and replenish garments on the sales floor and in the stock room.
- Open, unpack, and label merchandise with security tags.
- Support customer purchases and returns in the register

The Flexi Group is a collection of beautifully designed flexible workspace brands with spaces across Asia Pacific and Australia. Our brands include The Hive, Common Ground and The Cluster, each bringing our community a unique member experience. We build, nurture and expand a community of professionals, serving as a hub for connection and collaboration for businesses.

Our mission is to inspire meaningful connections by building a second home where members become friends, and ideas become reality.

We’re looking for people who want to make a meaningful impact on people’s workplace experience and someone who thrives in a collaborative setting. Take the next step in your career, join The Flexi Group’s dynamic team and become a part of the community.

A DAY IN THE LIFE OF

We are seeking a motivated and detail-oriented Accounting Intern to support the Finance team during the migration of our accounting systems. The individual will work closely with the finance teams to transfer accounting data, ensure the integrity of financial information, and support system testing and validation. This internship provides an excellent opportunity to gain hands-on experience in a high-impact project, develop a deeper understanding of accounting software and data management processes, and contribute to the successful implementation of our new accounting system.

ROLE AND RESPONSIBILITY 

Data Validation and Migration Support:

• Assist in the migration of financial data from legacy systems to the new
• accounting platform, ensuring data accuracy and completeness throughout
• the process.

System Testing:

• Participate in testing the new accounting system by running test scenarios,
• identifying discrepancies, and providing feedback to the IT and finance teams
• for resolution.

Data Entry and Reconciliation:

• Support the finance team in verifying and reconciling financial data to ensure
• that all transactions and records are correctly transferred and aligned with the
• new system.

Documentation:

• Help document migration processes, steps taken, and any issues or
• challenges encountered to provide a clear record of activities and decisions
• made during the migration.

Collaboration:

• Work closely with cross-functional teams (Finance, IT, and external vendors)
• to ensure smooth coordination

• Current student or recent graduate in Accounting, Finance or a related field.
• Strong understanding of accounting principles and financial terminology.
• Proficient in Microsoft Excel; familiarity with accounting software or ERP systems is a plus.
• Detail-oriented, with a focus on data accuracy and integrity.
• Excellent problem-solving skills and a proactive attitude.
• Strong communication skills, both written and verbal.
• Ability to work independently and as part of a team.

• Fluent in English

• MYR 1,000 per month based on a 38 hour work week, five days per week
• A day off per month
• Variety of discounts across our growing industry partners
• A fun, dynamic working environment, working with a diverse, world-class team
• Regular team and community events based on our four event pillars; Business, Community-building, Entertainment and Wellness
• Gain hands-on experience with accounting system migration projects.
• Develop technical skills in accounting software and data management.
• Understand the financial and operational impacts of system migrations.
• Learn to work effectively in cross-functional teams within a corporate environment.

As Merchandising Lead Digital (Womenswear & Divided) - NEA, you will drive execution of the commercial agenda and merchandising strategy together with Merchandise Managers to exceed financial targets. You have a deep interest in the customer and consumer and use customer centric approach in everything you do. You use your retail knowledge and understand synergies between channels, and interest in product, strong analytical ability, and commercial skills, enabling you to constantly improve customer shopping experience in market. It is of great importance create strong buy from operational teams in which will help to implement and execute regional strategy.

You are customer and sales-driven professional with a strong commercial awareness and salesmanship. You have a strategic mindset with an analytical back-bone. You thrive working in a fast pace, in and agile environment, executing the regional commercial agenda for your markets. You love working with the product and to execute your concept plan in line with the regional directions. You are a strong team-player and foster collaboration across channels, roles and functions and inspires stakeholders to buy in to the product plans to enhance engagement and execution level.

Key responsibilities

• Implement and execute regional merchandising strategy and commercial priorities by being up to date with regional assortment and demand & inventory strategy.
• Optimize local selling peaks driven by optimizing product exposure strategy to calendar, customer shopping behavior and commercial plan; be responsible to share information towards the digital team regarding availability, activation plan and deal structure to support excellent execution on site.
• Drive in and post season inventory management by picking full price, discount and sale activities in line with regional merch direction, as well as executing stock management, sale, EOP and commercial reduction.
• Follow up on stock and resolve issues together with regional merchandising manager and e-commerce lead; execute regional strategy for commercial impact on key product categories based on in season performance.
• Know your market retail situation and customer profile, providing commercial team with constant and structured sales follow up for the channel, as well as commercial initiatives in store (visit the site in all touchpoints several times a week) to confirm or adjust actions needed.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

• Machine trouble shoot and maintenance. 
• Documents (FMEA/Training material /SOP/WI) generation ,update and maintenance.
• Line abnormal, quality issue, yield loss investigation and in time action taken. 
• Lead KIP projects on machine performance improvement , cost reduction, yield, quality, capacity and productivity improvements.  
• Work with Process ,  R&D on new material and package development for machine related items.
• Machine/tooling buy-off and standardization.
• Follow up customer audit and action implement.
• 8D prepare and presentation for QAF/RMA cases. 
• Support other function teams for key projects.

Mechanical Design Engineer, doing HDD component, assembly and system level engineering, documentation, test and qualification.

• To come up with fully-thought out marketing/ advertising ideas that can be implemented from start to finish 
• To analyze and report on target audience insights, consumer trends, market analysis and marketing best practices to help build the best strategies possible
• Discussing and consolidating the data and findings you have to back up your marketing ideas with the managing director or business executive.
• Ensuring that the marketing plans and strategies appeal to the target audience members
• To design or create marketing materials such as videos, articles, banners, posters, emails and etc
• Developing creative briefs that detail how we meet objectives for all advertising and public-facing communications including print, social media, digital marketing, video assets and etc. 
• Researching and documenting the best ways to gather customer and market insights to determine what outreach strategies are needed to increase customer conversions if the Ad idea has been launched 
• Documenting how we track the impact and effectiveness of the current marketing plans put in place, analyzing them as well as finding ways to improve or optimize them accordingly
• Administrative work if needed: Collecting and checking the accuracy of data in Excel or Google Sheets

• Supporting the product development team in all questions regarding test methodology for achieving the relevant reliability and quality. First contact person for the EPV, project manager and the QPV regarding test issues.
• Responsible for developing optimal product qualification and reliability test plans for products.
• Coordinator (planning, scheduling, organizing, defining specifications) of the testing service team.
• Gathers, examines and correlates basic reliability data from field studies and other sources.
• Ensures that reliability test methods and processes meet PT standards, support the BES-PE approach and fulfill customer requirements.
• Initiates elemental engineering studies/measurements to identify failures modes and presents details of the analysis to project team for approval/feedback.
• Originates and develops analysis methods for determining reliability of components, equipment, and processes. Acquires data and analyzes the data. Prepares diagrams, charts, drawings, calculations, and reports for defining reliability problems and makes recommendations for improvements.
• Issue reports on reliability results obtained at in-house test and at our test subcontractors. Write and publish technical reports.
• Manage failure/reliability improvements activities.
• Provide guidance to internal team and interface with QMM regarding reliability questions or concerns.
• Create new test procedures and methods if necessary.
• Apply existing test procedures and methods.
• Revise test procedures and methods based on changing requirements from the project team, market warranty feedback, UAP and BE requirement.
• Develop the necessary test method/device, coordination with internal and external testing labs.
• Create and maintain technical documentation, e.g. working instructions.
• Follow the project schedule according TTM process.
• Ensure all test procedures and documents are up-to-date.
• Apply content driven engineering (follow BES-PE principles).
• Apply all processes according to valid PT and Bosch procedures published in BGN.
• Support and take over special tasks on section and department level as assigned by the superior.

• Work with system engineer to provide mechanical solution/improvement in new/existing product.
• Align with system engineer the SRS, especially the SRS for mechanical components/subsystem.
• Derive mechanical design concepts from requirement, evaluate alternative solutions, and document design decisions.
• Optimize mechanical design considering component manufacturing process and tool assembly process.
• Evaluate, verify and improve design risks and failures related to mechanical domain via FEMA, risk assessment, PSS, DFMA, etc.
• Familiar with product safety and legal requirement, especially mechanical domain related, document the assessment to prove the fulfilment.
• Drive the design iteration loop for mechanical domain, i.e. design, prototyping, verification.
• Create and maintain drawings (2D & 3D) with CAD system, part lists (BOM), Technical document (PQA, tol.stack, etc).
• Define PQA, especially the special characteristic acc. to function requirement and tolerance calculation.
• Set up 3D&2D and BOM data correctly into related system, follow up and release the mechanical components in SAP.
• Prepare functional cost analysis for products.
• Ensure intellectual property protection by timely filing of invention reports and patent check.
• Support and take over special tasks on as assigned by the superior.

Summary

To attend to inbound calls - inquiries, problems, and complains from the customers to resolve issues, providing excellent contact resolution, and performing outbound calls when necessary.

Job Description.

• Providing complete information about the product to the customer.
• Solving all product or service-related issues of the customers.
• Giving the right pitch to the potential customers, so they buy the product or availing the services.
• Keeping a proper record of the customers.
• Maintaining and updating the information of the customers regularly
• Providing the best possible solution to the queries of the customers

Job Requirements:

• Preferably with at least a Diploma or any equivalent certificate; and possibly considerably with at least a Sijil Pelajaran Malaysia (SPM) holder with relevant work experience in a Contact Centre environment or customer service experience.
• Ability to read, write, and converse fluently in English and Bahasa Malaysia.
• Able to work on rotational shifts including night shift (if and when required), weekends, and public holidays.
• Possess customer-focused customer service skills, with a desire to resolve each customer's issue.
• Strong interpersonal skills and ability to manage difficult customer situations.
• Possesses a good working attitude, self-motivation, good communication skills, teamwork, and ability to interact with various people at work.
• Punctual and disciplined.
• Basic computer skills in Windows environment and Microsoft Office applications including MS Outlook, Word, and Excel.

Working Conditions

• 24/7 shift scheduling (Must be open to flexible working shifts)
• Variable work schedule including work hours at night and weekends
• Overtime may be required
• For working location at Jalan Kolam Air Lama, Ampang, the candidate must possess their own transport

Remark

• Work Hours: 24/7 Shift working schedule (5 days weekly, 8 hours daily, 2 days off)
• Location: Jalan Kolam Air Lama, Ampang
• Malaysian Only
•